Low Cost Plumbing Supplies レビュー 

Low Cost Plumbing Supplies からの回答

2022年10月19日

Hi John,

Thank you for taking the time to leave us a review, i'm sorry to hear your experience hasn't been positive.

I've looked into your order and firstly, i'd like to apologise for the lack of communication on our part. The order was due to be delivered direct by our supplier, who usually have good stock levels of all their products. Due to this usual high stock level and not hearing of any issues from the supplier we assumed that the goods would be delivered to you within the timescale specified. This being said, we should have checked on the order sooner and notified you of the delay.

We contacted you again to advise that the order could still be fulfilled in needed but I agree that the incorrect wording was used. I can see the refund has been passed to our accounts team to be processed.

We aim to exceed our customers expectations and understand we have fallen short on this. We appreciate your feelings of disappointment and will use this as a learning curve to be more proactive on updating customers.

We can only hope you do choose to shop with us again in the future.

Best wishes,
Emma

Low Cost Plumbing Supplies からの回答

2022年10月14日

Hi Sarah,

Thank you for taking the time to leave us a review.

I'm very pleased to hear you're happy with our service and delivery timescales. We hope this experience is enough to have you shop with us again in the future.

Thanks again for our 5-star rating.

Kind regards,
Emma

Low Cost Plumbing Supplies からの回答

2022年10月6日

Hi Paul,

Thanks for taking the time to leave us a review.

I'm glad to hear you're happy with the product received. We hope you continue to shop with us again in the future.

Thanks again for our 5-star rating.

Kind regards,
Emma

Low Cost Plumbing Supplies からの回答

2022年10月5日

Good morning,

Thank you for taking the time to leave us a review.

I'm very pleased to hear you're happy with the customer service we have provided during your recent order. We hope this experience is enough to have you shop with us again in the future.

We really appreciate your feedback and thank you for leaving us a 5-star review.

Kind regards,
Emma

Low Cost Plumbing Supplies からの回答

2022年9月14日

Hi Janice,

Thank you for taking the time to leave us a review.

I'm sorry to hear the product wasn't suitable, however we aim to make all parts of our service as simple as possible including our returns procedure. It's great to hear your feedback on this as we have recently made changes to the way we do returns, so to know this is now working effectively is brilliant.

Thank you for our 5-star rating. We hope you choose to shop with us again in the future.

Kind regards,
Emma

Low Cost Plumbing Supplies からの回答

2022年8月30日

Hi Mark,

Thanks for taking the time to leave us a review.

We're delighted to hear you've had such a good experience shopping with us. We aim to provide a high-level of service throughout, from having an easy to use website, to having orders delivered promptly and safely with a number of updates to keep our customers informed. So, we really appreciate your feedback on this!

Thank you for our 5-star rating. We look forward to your next purchase.

Best wishes,
Emma

Low Cost Plumbing Supplies からの回答

2022年8月9日

Hi Chris,

Thank you for taking the time to leave us a review.

I'm glad to hear you found our prices competitive and our delivery service fast.

We hope you continue to shop with us in the future.

Kind regards, Emma

Low Cost Plumbing Supplies からの回答

2022年7月11日

Hi Mr Dickson,

Thank you for taking the time to leave us a review.

Very pleased to hear you're happy with the product received. Teka is one of our most popular brands for appliances, so it's great to hear your feedback.

Thank you for our 5-star rating. Your recommendation for our company is greatly received.

Best wishes, Emma

Low Cost Plumbing Supplies からの回答

2022年5月19日

Hi John,

Thank you for taking the time to leave us a review.

I'm very pleased to hear you're happy with the product we provided and the service we offered. We aim to exceed customers expectations throughout the order process, so we're glad to hear your positive feedback.

Thank you for our 5-star rating. We look forward to having you shop with us again in the future.

Kind regards,
Emma

Low Cost Plumbing Supplies からの回答

2022年4月25日

Hi John,

Thank you for taking the time to leave us a review, we greatly appreciate your feedback.

I'm very glad to hear you had a positive experience shopping with us. I'd like to apologise that the brackets were missing from one of the products purchased. On rare occasions something like this can happen, but how we deal with the situation is how we rate our service so it's great to hear that you are also happy with our efforts to get this resolved for you.

Thank you for our 5-star rating. We hope you consider us for your future purchases.

Kind regards, Emma

Low Cost Plumbing Supplies からの回答

2022年4月20日

Hi Andy,

Thanks for taking the time to leave us a review, we really appreciate it.

I'm very pleased to hear you rate us having a fast and efficient service. We pride ourselves on the service we offer throughout the order process, from having a range of quality and affordable goods to having them delivered in a prompt timescale. Therefore, it's great to hear your feedback.

Thanks for our 5-star rating. We hope you consider shopping with us again in the future.

Kind regards,
Emma

Low Cost Plumbing Supplies からの回答

2022年4月6日

Hi Mr Hadley,

Thank you for taking the time to leave us a review.

We pride ourselves on offering a high level of service throughout the order process. From having a range of quality and affordable goods, to having them delivered in a prompt and safe manner. Therefore, it's really great to hear your feedback.

Thanks again for our 5-star rating. We hope you continue to shop with us in the future.

Kind regards, Emma

Low Cost Plumbing Supplies からの回答

2022年3月22日

Hi Gary,

Thank you for taking the time to leave us a review. We welcome all feedback as this allows us to highlight areas within our service that may need attention or review.

I'm sorry to hear there were a few issues regarding lack of stock with products on your order. We aim to hold as much stock as possible to fulfill orders but due to a high demand we had fallen below our usual levels. I'd also like to apologise for the wrong product being delivered on more than one occasion. This was down to human error and we will ensure the relevant training is provided for all staff so this does not happen again in the future.

We aim to exceed our customers expectations and i understand we have fallen below our usual level of service. We can only hope you provide us with an opportunity in the future to give you the higher level of service we always aim for.

Kind regards, Emma

Low Cost Plumbing Supplies からの回答

2022年3月22日

Hi Linda,

We really appreciate you taking the time to leave us a review.

I'm very pleased to hear you're happy with the service provided and our prompt delivery service. We hope your experience was enough to have you shop with us again in the future.

Kind regards,
Emma

Low Cost Plumbing Supplies からの回答

2022年3月22日

Hi Chris,

Thank you for taking the time to leave us a review.

I'm very pleased to hear you're happy with the service we provided. We aim to keep our customers as informed as possible as to when their delivery is due, so i'm delighted to see you're happy with this part of our service.

Thank you for our 5-star rating. We look forward to your future purchases.

Kind regards,
Emma

Low Cost Plumbing Supplies からの回答

2022年3月17日

Hi Adrian,

Thank you for taking the time to leave us a review.

I'm delighted to read you've had a positive experience shopping with us. We pride ourselves on offering a high level of experience throughout the order process, from having a range of quality and affordable goods to having them delivered to you in a prompt and safe manner. I'm glad to hear our customer care team acted quickly to get the issue resolved - i'll be sure to pass on your feedback!

Thanks for our 5-star rating. We hope you consider shopping with us again in the future.

Kind regards,
Emma

Low Cost Plumbing Supplies からの回答

2022年3月9日

Hi Paul,

Thank you for taking the time to leave us a review.

We pride ourselves on offering a high level of service throughout our order process. From having a range of quality and affordable goods, to having them delivered in a prompt and safe manner.

Thank you for your kind words to our driver, Ian. I'll be sure to pass on your feedback for him to get the recognition he deserves.

Thank you for our 5-star rating. We hope you consider shopping with us again in the future.

Kind regards,
Emma

Low Cost Plumbing Supplies からの回答

2022年3月9日

Hi Mrs Atkinson.

We really appreciate you taking the time to leave us a review.

I'm very glad to hear you're happy with the products purchased. You've chosen products from some of our most reputable brands known for their quality and we'd love to see the renovation after the bathroom is complete.

Thank you for our 5-star rating. We hope you consider us for your future purchases.

Kind regards,
Emma

Low Cost Plumbing Supplies からの回答

2022年3月9日

Hi Tom,

Thank you for taking the time to leave us a review.

It's great to hear you're happy with the products received and the safe and prompt delivery service we offer. We pride ourselves on offering a great level of service throughout the order process so i'm glad to hear your feedback.

Thank you for our 5-star rating. We hope you shop with us again in the future.

Kind regards,
Emma

Low Cost Plumbing Supplies からの回答

2022年2月18日

Hi Elaine,

We really appreciate you taking the time to leave us a review.

Firstly, i'd like to apologise for the issues regarding the product which had incorrect parts delivered. However, how we rectify this is where we pride ourselves on our service. I'm very glad to hear you're happy with how we handled the situation and that it was resolved quickly.

Thank you for our 5-star rating. We hope you consider shopping with us again in the future and we hope you love your order!

Kind regards,
Emma