LuckyVIP レビュー 

LuckyVIP からの回答

2020年3月16日

Hello Matt!

Thank you for your nice review; Definitely makes our week's kick off a great one.

As always, any concerns or issue you may encounter, do not hesitate to contact our 24/7 Support Team.

Have a great week ahead.

Regards,
Lucky VIP Team

LuckyVIP からの回答

2020年3月16日

Hey Frances!

So nice to read how your experience on our site was such a positive one.

Indeed, we are always striving to be up to our customers' expectation.

Having ensured that your nice comment is passed on to Thomas, do not hesitate to contact us back anytime Frances!

Wishing you all the best on your favorite games, have a great week ahead.

Regards,
Lucky VIP Team

LuckyVIP からの回答

2020年3月16日

Hello David,

Hope you are having a great Monday!

We are so glad to read that you are satisfied with our services.

As always, anything you may require assistance with, do not hesitate to contact us. We are available 24/7.

Wishing you the best of luck on your favorite games, have a great week ahead.

Regards,
Lucky VIP Team

LuckyVIP からの回答

2020年2月18日

Hello Katy,

Thank you so much for your review. Indeed, nothing better than reading that our customers are enjoying their experience on the site.

We try as much as possible to provide the best services to our customers.

We wish you all the best on the games and don't hesitate to contact us anytime should you require any further assistance.

Thank you.
Lucky VIP Casino

LuckyVIP からの回答

2020年2月18日

Dear Member,

Thank you very much for the feedback.

We always strive to give the best service to our members and seeing that we have met your expectation, can only bring joy to us as well.

Your comments will be well communicated to the agents.

Thank you again for your feedback and wishing you more pleasure on the site

Kind Regards,
Lucky VIP Casino

LuckyVIP からの回答

2020年2月18日

Dear Holly,

Thank you for taking the time in writing to us.

Your feedbacks are highly appreciated and we are happy to have you among us.

Customer satisfaction has always been one of our main priority and we look forward to enhancing your gaming experience with us.

We value and strive towards customer satisfaction.

Your comment will surely be passed on to the agent.

We wish you all the best on the site.

Regards,
Lucky VIP Team

LuckyVIP からの回答

2020年1月13日

Dear Abi,

Thank you for taking the time in writing to us.

Your feedbacks are highly appreciated and we are happy to have you among us.

Customer satisfaction has always been one of our main priority and we look forward to enhancing your gaming experience with us.

We value and strive towards customer satisfaction.

We wish you all the best on the site.

Regards,
Lucky VIP Team

LuckyVIP からの回答

2019年12月31日

Hello Jenny,

Thank you for your nice review. It is always a pleasure to read that our customers are satisfied with our services and products.
Do not hesitate to contact us should you require any assistance. Our Support team will gladly help you.
Regards,
Lucky VIP Team

LuckyVIP からの回答

2019年12月20日

Dear Jean Claude,

Thank you very much for the feedback.

We always strive to give the best service to our members and seeing that we have met your expectation, can only bring joy to us as well.

Thank you again for your feedback and wishing you more pleasure on the site

Kind Regards,
Lucky VIP Casino

LuckyVIP からの回答

2019年12月9日

Dear Lauren,

Thank you very much for your nice review.
It is always a pleasure to read that our customers are satisfied with our services and products.
Do not hesitate to contact us should you require any assistance; our Support team will gladly help you.

Thank you.

Lucky VIP Casino

LuckyVIP からの回答

2019年12月4日

Hello Kamil,

Thank you so much for your review. Indeed, nothing better than reading that our customers are enjoying their experience on the site.

Indeed, we try as much as possible to provide the best services to our customers.

We wish you all the best on the games and don't hesitate to contact us anytime should you require any further assistance.

Thank you.

Lucky VIP Casino

LuckyVIP からの回答

2019年10月1日

Hello Harlz,

Thank you so much for this feedback.

It is our priority to see that our members feel comfortable and happy while being on the site.

We are very pleased to hear that your experience has been a marvellous one and that our Customer Service has been up to your expectation.

We value and strive towards customer satisfaction

Thank you

Regards
Lucky VIP Team

LuckyVIP からの回答

2019年9月24日

Hello George,

We are really sorry to hear about your discontent about our services provided.

Understanding where you are coming from, we feel it is important here to highlight that, being an online casino, technical glitch and issue may arise, despite all is put in place to minimize such occurence.

Now, we do have a qualified technical team who strives towards ensuring these are looked into and any issue reported are thoroughly looked into.

Furthermore, we also understand how frustrating it can get when you are on an unlucky streak though we do underline that the intrinsic nature of the games itself is based on luck.

George, we strongly advocate, support and promotes Fair Gaming, and thus, we always ensure that our customers are well assisted and every possible issue looked into closely.
In this line, we invite you to contact us back should you wish to have the matter reviewed or discuss further.

We value your customership immensely and thus, look forward to discussing this matter and find the best possible solution.

Thank you.

Lucky VIP Team

LuckyVIP からの回答

2019年8月18日

Hello Haydn,

Thank you for sharing your opinion.

We are happy to hear that you have been lucky on our site and that you have enjoyed our games.

We would like to reassure you that we try to offer the best service to our players. For us to better clarify on our withdrawal process, kindly contact our Customer Service where our agent will gladly assist you.

Kind regards
Lucky VIP Team

LuckyVIP からの回答

2019年7月1日

Hi Susan,

Thank you for registering with LuckyVIP.

We are sorry to hear that you do not find our site to your expectations. We certainly understand that it can be frustrating for any player to lose money on a gambling site; however, we wish to reassure you that our site has undergone through strict compliance testing and our games are randomly operated by our Random Number Generator (RNG) and no attempt is made to alter or manipulate the random nature of the system.

I can understand that you are not happy with the payout ratio, you may certainly try the other games that are of interest to you.

Also, you can query with us to have a game play check done.

We cannot tell you enough how much we appreciate your loyalty on the site, yet, as you know the intrinsic nature of the game is based on luck and as unpredictable at it is, it can strike anytime.

I hope this does clear out the matter, but should any ambiguity subsist, please do not hesitate to get back to us.

Best wishes,
LuckyVIP Team

LuckyVIP からの回答

2019年4月26日

Dear David Reuben,

Thank you for taking the time to share your honest feedback with us. We understand how frustrating these situations can be, however we would like to help clarify on the situation.

First and foremost, we would like to point out that all bonus offered on the site are completely optional which have T&Cs attached to them with a description of how the wagering requirements work. However, what we always recommend to our customers is that before claiming another bonus, wager out on the bonus they have already claimed. Therefore, this will allow you to better follow up on the active bonuses you may have and how far you are towards meeting the wagering requirement. Please also note that you can have a visual live display of the evolution of your wagering requirement by accessing the promotions sections under “My account” and you even have the chance to cancel any bonus you do not wish to use further. It is also important to highlight that if you wager with your real money, your winnings are paid out in real funds with no wagering requirement attached.

As we read your comments in regard to the game Super Star Turns, we conclude that you have used the Big Bet option. When using the Big Bet, you are paying to increase your chances of the multiplier. Therefore, the game provider won't pay the multiplier base on your total bet amount, however, will multiplier by £1 your total bet. This issue has nothing to do with Lucky VIP itself, as this game has its sole provider who has set up the game rules which is clearly displayed in the game itself by clicking on the question mark on the game which provides you with all the information you need. Kindly note that the rules of the game remain universal and would apply in the same way regardless of the platform on which the game is being played.

For your concerns regarding the game crashes and being booted out, kindly note that our system and games are equipped with a feature which ensures that your bet is voided in the situation of a game malfunction. On the other hand, we would like to invite you to send your feedbacks and concerns to the Customer Service Management Team by emailing them on csmanagers@daubltd.com and they will be more than happy to assist you.

In the hope that our explanation has helped to shed some light regarding this situation and we will again urge you to direct your concerns to the Customer Service Managers for further review.

Warm Regards,
Lucky VIP Team

LuckyVIP からの回答

2019年4月23日

Hi Adam Norris,

Thank you for taking the time to write your feedback to us.

We are sad to hear that you had a streak of bad luck on Lucky VIP but let’s hope that changes soon.

However, we trust that you will understand that all games offered on the site are solely based on luck and would also like to assure you that Lucky VIP is fully licensed and regulated by the UKGC and AGCC. Furthermore, all the games that are on the site are checked and tested on a regular basis by different testing labs to ensure fair play and honest pay outs in accordance with international standards.

Please feel free contact our Customer Support Team who are available for you 24/7. They will be more than happy to assist you regarding any issues you may have. You may reach them on the Toll-Free Number 0800 901 2512 or send an email to https://www.luckyvip.com/ .

At Lucky VIP, our members are extremely important to us! Therefore, we strive to provide the best services we possibly can.

We wish you a great week ahead!

Warm Regards,
Lucky VIP Team

LuckyVIP からの回答

2019年1月15日

Dear User,

Thank you for writing us your feedback. Hope you are well.

We understand you’re not happy with your experience on Regal Wins and would appreciate to know the reason behind this.

Please contact Support and we will be more than happy to provide you with assistance.

Regal Wins Team

LuckyVIP からの回答

2018年11月21日

Dear User,

Thank you for taking the time to provide us with your feedback.

Allow us to shed light on how our bonuses work; we believe there is a misunderstanding.

First off, no two bonus are same. Instead, every single one has its own characteristics and terms, and while one could limit the number of games to a few, others are for all games available.

We certainly are aware that bonuses are not the cup of tea, hence we keep them optional. And when it comes to real cash play, there is no limitation at all; you get to play any game of your choice. Any game at all.

Do contact us for further clarifications!

Lucky VIP Team

LuckyVIP からの回答

2018年11月14日

Dear Helen,

Thank you for sharing your thoughts about Lucky VIP.

We are sorry to hear about the experience that you’ve had though customer satisfaction is our prime goal.

Therefore, we would very much appreciate if you could provide us with the opportunity to rectify any misunderstanding that might have happened and as such we remain available 24/7 through: https://www.luckyvip.com/support/

Lucky VIP Team