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レビュアヌのコメントを芋おみたしょう

5぀星のうち5の評䟡

Ho partecipato a un corso di pasta fresca a Firenze ed Ú stata un’esperienza semplicemente straordinaria! Fin dal primo momento siamo stati accolti con calore e professionalità, in un ambiente a... もっず芋る

5぀星のうち5の評䟡

Combinare il Tour del Mercato con un'esperienza in cucina Ú stato incredibile. La passione trasmessa dagli chef, unita al mettere in pratica le skill appena imparate ha reso quest'esperienza qualcosa... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

We had a great time at Mama Florence’s cooking class! The building had a great atmosphere and a garden area in a historic part of the city. The staff was welcoming and everything was well organi... もっず芋る

5぀星のうち5の評䟡

Fantastic cooking experience! Hands down such a fun time and great food! Giacomo was a fantastic and knowledgeable chef!

䌁業情報

  1. 料理教宀
  2. 料理スクヌル
  3. むベント プランナヌ
  4. 芳光ツアヌ代理店
  5. 芳光名所

圓該䌁業による蚘述

Mama Florence: daily Italian cooking classes led by engaging professional chef in beautifully designed air-conditioned school. Fresh high-quality organic local ingredients


連絡先

4.5

優良

TrustScore 5段階評䟡の4.5

23件のレビュヌ

5぀星
4぀星
3぀星
2぀星
1぀星

ネガティブなレビュヌの 100に回答しおいたす

通垞24時間以内に回答

この䌁業のTrustpilot 利甚方法

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5぀星のうち5の評䟡

Great Experience!


We had a great time at Mama Florence’s cooking class! The building had a great atmosphere and a garden area in a historic part of the city. The staff was welcoming and everything was well organized. They were knowledgeable and also fun to learn from.

The class was very hands on, and we were each involved in every step of the process in preparing the dishes. We learned a lot about the techniques for preparing food. The right way to knead, use a knife, etc.

We ended the class with a 3 course meal with all the participants. Overall, I highly recommend Mama Florence.

2026幎3月14日
自発的なレビュヌ
5぀星のうち5の評䟡

Corso di pasta ECCELLENTE

Ho partecipato a un corso di pasta fresca a Firenze ed Ú stata un’esperienza semplicemente straordinaria! Fin dal primo momento siamo stati accolti con calore e professionalità, in un ambiente autentico e curato nei minimi dettagli, nel cuore della città.

Lo chef, appassionato e preparatissimo, ci ha guidati passo dopo passo nella preparazione della vera pasta fresca italiana spiegandoci tecniche, segreti e curiosità sulla tradizione toscana. Ogni spiegazione era chiara e coinvolgente, perfetta sia per principianti che per chi ha già un po’ di esperienza in cucina.

La parte più bella? Mettere letteralmente “le mani in pasta” e poi gustare insieme il risultato del nostro lavoro, accompagnato da ottimo vino locale. Un momento conviviale, divertente e autentico, che mi ha fatto sentire parte della cultura italiana.

Consiglio questo corso a chiunque visiti Firenze e voglia vivere un’esperienza vera, lontana dai soliti

2026幎2月7日
自発的なレビュヌ
5぀星のうち5の評䟡

Magnificent experience.

Magnificent experience.
Stefano, the chef, is very approachable, friendly, and professional.

We spent a fantastic afternoon together, and I believe it’s very useful for anyone who wants to approach Italian cuisine. Even though I don’t have much experience in cooking, I had a lot of fun and learned a lot.

I also found it very helpful and lovely that we were given the recipes for everything we cooked together during the class: I’ll try to cook everything on my own at home.

I recommend this experience to everyone!

2026幎2月7日
自発的なレビュヌ
5぀星のうち5の評䟡

Esperienza indimenticabile da Mama Florence

Esperienza indimenticabile da Mama Florence: cucina autentica, accoglienza perfetta e atmosfera unica

Mama Florence Ú stata un’esperienza straordinaria dall’inizio alla fine. La scuola di cucina offre un ambiente accogliente, curato e autentico, che ti fa sentire subito parte di una vera cucina toscana. Gli chef sono professionali, preparati e capaci di trasmettere passione, tecnica e tradizione in ogni fase della lezione.

La qualità degli ingredienti Ú eccellente e ogni ricetta viene spiegata passo dopo passo, rendendo l’esperienza ideale sia per principianti sia per chi ha già dimestichezza ai fornelli. Il corso Ú perfettamente organizzato, divertente e immersivo, con un’attenzione costante alla cultura gastronomica locale.

Il momento finale a tavola Ú la ciliegina sulla torta: poter gustare i piatti preparati insieme, accompagnati da ottimi vini toscani, rende tutto ancora più speciale.

Consiglio Mama Florence a chiunque voglia vivere un’esperienza culinaria autentica a Firenze, imparare davvero qualcosa di nuovo e portare a casa non solo ricette, ma ricordi bellissimi. Assolutamente da provare!

2025幎10月15日
自発的なレビュヌ
5぀星のうち5の評䟡

Magnifica Venue, personale preparatissimo e appassionato,cibo squisito

Combinare il Tour del Mercato con un'esperienza in cucina Ú stato incredibile. La passione trasmessa dagli chef, unita al mettere in pratica le skill appena imparate ha reso quest'esperienza qualcosa da raccontare a tutti gli amici.

2025幎6月21日
自発的なレビュヌ
Mama Florence ロゎ

Mama Florence からの回答

Grazie Luca! Ú stato un piacere ospitarti! A presto

5぀星のうち1の評䟡

Disgraceful company

I cancelled my cooking class and Gelato tour because sadly we had to cancel our family trip to Italy due to my father in law being in the ICU. The company wouldn’t refund us and when they agreed to a partial credit they then renagued. The shouldn’t call themselves “mama” as they don’t care about family.

I JUST READ THE COMPANIES RESPONSE and here are a few follow ups.
-I cancelled because my father in law is fighting for his life in the ICU and we had to cancel our trip. This was cancelled 12 days before we would be in Italy.

-the company said kept emailing me and reneging on their offer!!!!! I agreed to lose half my money on a cooking class and a full refund on a walking tour (because company has no costs of food and rentals).

-the huge language barrier is difficult with this company causing issues with settling for something that is fair and kind.

2025幎6月8日
自発的なレビュヌ
Mama Florence ロゎ

Mama Florence からの回答

We are truly sorry for the difficult circumstances that led to the cancellation of your trip. We fully understand how challenging such situations can be and approached your case with empathy and flexibility from the very beginning.

That said, we would like to clarify the facts:

The cancellation occurred more than 20 days after the deadline accepted in the Terms & Conditions at the time of booking.

Despite this, and given the unfortunate situation, we immediately offered a 50% credit, even though all services on our end had been scheduled and paid for and were non-refundable. This meant entirely and absorbing the full cost of the experience on our end.

Unfortunately, and despite the explanation, our offer was rejected. The client demanded a full refund and informed us that a payment dispute would be opened.

At that point, we had to explain that once a formal dispute is initiated, our ability to assist is frozen until the platform’s decision is made.

Our follow-up messages — which remained kind and understanding — were ignored. Our offer was then referred to as “lousy,” followed by the black mail: “I look forward to reviewing you on many platforms” pushing further for a full refund.

Despite the threats, we once again extended a partial goodwill offer. The client declined, continuing to request full compensation, which we respectfully and clearly explained was not possible, as we could not carry the full financial burden for a personal and unforeseeable emergency and only at that point stepped out of the conversation.

Unfortunately, as promised, the client then left negative reviews across multiple platforms, including personal criticism of our name and brand — suggesting we are unfit to use the word “Mama” because we “don’t care about family”. This comment is not only deeply inappropriate and inaccurate, but goes far beyond the scope of the actual issue and enters into a personal attack on our brand, integrity and reputation.

We must respectfully disagree. Our entire team is made up of individuals with families, and we created our policies not to avoid compassion, but to protect both our clients and guarantee services at best and our staff of hard working people. In this case, we went beyond our obligations to offer a resolution that was fair and empathetic under the circumstances.

We are sincerely sorry that this situation ended in frustration, but we stand by the care and professionalism with which we tried to handle it.

Sincerely,
Mama Team

5぀星のうち5の評䟡

Super fun!

My girlfriend and I were super excited to attend this cooking class April 24. It far exceeded our expectations! It was informative, fun and very delicious! I recommend this class to anyone looking for a fun, authentic cooking experience in Italy.

2023幎4月24日
自発的なレビュヌ

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