Mango Bikes レビュー 151

Customer service is completely nonexistent - they’re quick when it comes to taking your money, but good luck getting your item, let alone a response to your emails or calls. Honestly, you’d get more value by spearing marshmallows on your bike spokes, lighting your money on fire, and roasting the marshmallows over the flames. At least that would bring you some satisfaction.

Can't get replacement parts for bike. I need a new rear wheel & the replacement isn't on the website (only pink and yellow options are on). Emailed Mango who said they had it in stock and I should place an order. Not possible as it's not on the website, they don't answer the phone and they're not replying to emails.

I was certain that these people were scammers. I paid for the bike. After 2 weeks I contacted them. They never pickup. They called me back. They had a problem with the system. They said they would send it within the week. They didn't. They called me back after I emailed them and they offered to upgrade parts of the bike for free.

Luckily I paid by credit card and started a chargeback.

They sent the bike within a few days; one month after I placed the order.

I am not sure if they are scammers, but at minimum they are very poorly organised, have stock problems, or both.

The bike was exactly as they said. It is a lovely bike and the parts are all hight quality. It's a pity about the poor service, they could do very well for themselves if they communicated better.

I cant give 0 stars if i could i would. Been waiting 4 days to find out if they have a pair of fork for my mango. ive sent loads of messages online and whats app even spoke to them and i was told oh someone is looking now let you know in 20 that was HOURS ago. ZERO assistance, pure BS. Avoid.

Great 50% sale on really expensive thin air because thats all your ever gonna get you will never see your mango bike if you order one. If u like wasting money give these guys a go they are great for it!

Ordered pedals quoted 3-5 days delivery, 8 days now no pedals they don’t reply to e-mails or return calls. Stay Well Away

another 1 star for these guys. 6 weeks on from placing an order. no sign of the bike and intermittent and now completely stopped replies to enquiries.

Fantastic customer service from Ian. Superb advice and excellent communication. A real pleasure to deal with and I can highly recommend.

Ordered a bike 8 weeks ago, the website said ‘built and dispatched in 2-3 weeks’ but all I’ve had is an email just over a month ago telling me it would be assembled to ship ‘next week’. The website still states hand built and dispatched in 2-3 weeks.

Ordered handlebars. Incorrect size, so I contacted customer services. After quite some time they responded, telling me to post back for a refund. Posted back and never heard anything - ever - again. I continuously chased, without a single reply....I will never use this company again.

Terrible, terrible service. Had numerous issues from day one, they progressively got worse so started interacting with them on email. Had a response that they would look into it, nothing since.
I left comments on instagram to try and get someones attention and they just get deleted immediately.

Bikes look great, delivery was OK, but follow up and quality has been appalling. Avoid if you can.

Purchased a brick lane bikes front rack last month. Can’t fault the quick delivery. However, the BLB rack is not fit for purpose, really poor quality construction and I can’t actually put it together it’s so mis-aligned. Not Mango’s fault. However, I can’t get any contact to get a return sorted out, I’ve sent messages via my Mango bike account, sent an email and left a voicemail. All seemingly into the void

Sadly they never answer the phone or respond to ‘chat’.

I’ve taken my business elsewhere …

Update: now realise they are in liquidation 😵‍💫

Update/2;
Could you look at my chat from yesterday then please?

Update/3
Spoke to Andrew who explained out of stock/discontinued, despite ’3 sold in last 10 hours’ on website 😵‍💫

A part broke and we never received any support or help in how to source a replacement after trying calls, social media, emails. We just seem to have been ignored. Can't fix it at a bike repair shop as they need a Mango-specific part. So disappointing.

Continuous spam no matter how much you unsubscribe!! No one ever answers the sales line so I'll be reporting them for GDPR breach for starters. Looking at the other reviews, clearly not good products either so don't go near them!!

Looking at all the reviews I can relate to them, I got a bike from them. It turned into a rust bucket within months, cheap sprayed up frame and terrible components. Emailed them to get some answers and was just fobbed off the guy running it was a complete 🔔🔚. No wonder they are now bankrupt. Was lured in by the fancy marketing and website like everyone else. Stay well clear of this guy and any other company he starts up.

Would give 0 stars if I could. Do not buy from Mango Bikes, I know the website is all colourful and shiny, however I bought a customised bike from them in summer 2023, they took my money, never provided the product and went into liquidation. However as of Dec 2023 they are operating, posting 'feel sorry for me' social media posts about scraping by and trying to pick themselves up - this is because they've taken money from dozens of innocent customers like me. Shameful.

One of the most cobfusing order and delivery I have ever experienced in my life.
I placed an order for a Norfee Industries bag from the Norfee website (I know, this does not make sense now under Mango Bikes, but I will explain) on the 4th of September. The website was saying that shipment would have happened between 3-5 days since the order confirmation, for EU countries. For this, a 14.99 euros shipping fee was requested. I was more than happy to pay this. Confirmation email was received immediately and this was stating I would have received another email when my order was ready to be shipped. I did not, so after few days I contacted Norfee Industries via the only available contact in their website: a support email. I asked if everything was ok. I did so because I decided to order the handlebar bag in advance, to have it in time for a friend's birthday and a cycling event we were taking part together. I sent the email on the 8th of September and I had no reply at all. Hence, on the 14th of September I tried to contact them through Instagram DM. Finally, someone replied to me, saying they were very sorry and that they had an issue: "looks like the connection between the website and the order system dropped abd we didn't notice" (this is what they replied on Instagram). I wonder if also their email system (where they should have my email in the inbox) dropped or disconnected. The person replying to my message apologised and said they were going to place an immediate upgraded express delivery. Nothing happened until the 18th of September, when Fastway confirmed my "Mango Bikes" parcel was on its way. You can imagine my surprise, since I was waiting for a Norfee Industries delivery.
End of the story, I paid 14.99 euros for a 3-5 days delivery and I received my order 14 days after my order was confirmed. Obviously the order did not arrive in time for my friend's birthday nor for the event.
Do you think that an upgrade for rxpress delivery is enough to make up for an issue that did not depend on me and for a total lack of communication? For them, it seems this is enough. For me, it is not.
Hence, I will totally avoid this company/mix of companies or whatever it is.

I placed an order at the end of June for Single Speed Level 2, my confirmation email let me know that Mango would follow up in a few days to give an estimated ship date. Nothing came.

I waited two weeks before chasing up, first via their chatbot, then Instagram DM, then I left a voicemail. None of these were responded to.

At this point I decided to check Trustpilot, something I should've done before making my purchase, if I had done this I would've saved myself a lot of time and energy (and potentially money).
If you're reading these reviews, a common theme you can pluck from them is that this company doesn't know what communication or customer service means.

I did eventually get a response from Mango after I emailed them, the colour wheelset I had requested (black) wasn't available and I was offered a discount on a 3rd party upgrade. I agreed but then communication dropped off again, until I followed up almost a week later requesting to cancel.

Apparently they were waiting for my replacement wheels to arrive before requesting payment, but how was I to know this after they didn't reply to my email.

I requested a refund but this was not forthcoming so I've had to dispute the order with my bank.

A few days ago I received an email from an Insolvency Practitioner about the liquidation of Norfee Bikes T/A Mango Bikes. So it seems that the show is probably over for Mango and I might not get back the £600 I paid for the bike I never received.

There are lessons Mango could learn, but it doesn't look like they'll be in a position to apply them anyway. I've learnt to read the consumer reviews before making a purchase and to use my credit card next time, as Section 75 is a bit more forgiving.

If I could give it 0 stars I would.

Terrible communication. I tried to cancel my order MULTIPLE times but received only a handful of responses. All of which assured me it would be cancelled however they have now gone ahead and shipped the bike that I did not want. I am now being charged for this.

Do not order a Mango bike.