Mango Bikes レビュー 151

Good bikes at great prices, awful communication.

I ordered my bike during the covid pandemic, and I understand that supply chains have been disrupted as well as the massive increase in demand for bikes.

The annoying thing here is that when I ordered my bike, on the homepage Mango advertised a 2 week turnaround time, but it actually took four months to arrive, there was no communication with me during this time until a generic “sorry for the delay” message 9 days after my order. Eventually I chased them and was told if I changed the wheels on my bike they could send it the next week because the ones I wanted weren’t in stock. If only they had told me that before it could have saved a lot of annoyance and I would have had a good experience with them. I probably wouldn’t buy from them again due to the customer service but the product is good quality for the price, and looks great.

Ordered a bike and paid through Paypal.
I cancelled My order within 1 hour of ordering due to other circumstances.
Emailed them immediately and was only given a partial refund.Contacted Mango and they say it’s in their terms and conditions.
Contacted Paypal and they say what Mango are doing is not Paypal policy and a full 100% should have been given.
Anyone who buys or sells using Paypal knows this.
I am posting this to give people warning of My experience with this Company.
Mango wanted feedback on the review I gave,I told the truth,the kept My money.
they are shameless rogues

Bought a Hey bike in their clearance sale together with some Mango pedals. Ordering it online was really easy, it arrived incredible quickly (only a few days after I ordered it!) and I had regular updates from the courier re exact time of delivery. I've been riding it around London in lockdown and it's been amazing, such a good bike and so liberating to get a change of scene :). Really happy with my purchase, thanks Mango!

Ordered two bikes from Mango and they arrived here in Cornwall just 48 hours after placing the order. Super speedy dispatch and delivery. Contact with the company has been great too. Very friendly and helpful. The bikes themselves exceeded my expectations. Great quality and real head-turners. I wouldn't hesitate to order from these guys again. Highly recommended.

Very happy with my purchase, good communications and wouldn't hesitate to purchase from them again

Needed a new fixie and previously had a Charge Plug which needed a fair bit of work to, so decided to replace.
Initial delivery estimate was far from live and dates seem to come and go without update and very slow replies to emails. I completely appreciate Covid has made everyone's life difficult and delays are inevitable. However a live communication feed would have been appreciated, it ended up being 4 months in the end. I had to upgrade rims right at the end just to get the bike to me.

Cheap parts such as the chain and free wheel sprocket need to be upgraded. I have had the bike on the road for 4 months and ride 6 miles a day and already have substantial rust on both these parts. I did email the team who proceeded to give me a science lesson on how rust occurs. Not to be rude but I am very aware of conditions which cause rust. However I wouldn't expect to see rust on a bike of fours months old. I have been cleaning and greasing once a week. A new chain was sent out free of charge, but just upgrade these parts as standard and charge an extra £20 for the bike. To be honest no one wants rusty parts on their bike at the best of times especially if its nearly brand new.

Some parts on the bike are quality for the price so just follow this through the whole unit.

However it does ride really nicely, paint job is good and saddle is comfy. A few tweaks to customer service and a few parts would really make the business and product stand out

Overall really good experience but check the lead time before ordering. I couldn't find a better customised bike for the price. Clearly struggled to keep up with demand during covid and some of these bad reviews don't reflect my experience. Do your homework. I feel it was worth the wait. The bike is mega

Only giving a 3 star because the bike is pretty good. The problem with mango bikes is their communication to the customer. They never respond to customer emails unless it’s something the have done wrong or it’s urgent. The progress screen is a joke, please change the “bike added to build list” with an actual progress to where the bike is.

And like the review below I had the same problem with wheels but I did buy some 6spokes instead which I don’t regret because it looks sick.

Just fix your website , be honest with customers before they pay for an order with at least a realistic delivery date, and just answer your damn email other than when you’ve messed up.

Having picked up a Mango bike secondhand, with a couple of minor issues, I contacted Mango to purchase some goodies and was met with positive uplifting banter and amazing customer service, prompt delivery and just a natural feeling of warmth. I am already toying with the idea of giving my son this bike and purchasing a new personalised one. Totally recommend 🚲😁👍

Long wait for bike to arrive. Sweet FA contact from Mango themselves regarding delayed supply of bike. The one generic email we got was jovial rather than apologetic. Beautiful looking bikes but shoddy way to treat customers

Mango Bikes are brilliant!

The people at Mango are working flat out and providing great bikes at a reasonable price. In terms of customer service, I had to contact them a few times about my order and to arrange delivery to my workplace and each time I got a swift and helpful response. One email was replied to at around 9pm on a Friday. This is a small, growing company with dedicated staff; they deserve all the credit they can get. Thanks Mango!

So in June I decided to spend my hard earned cash on a new bike so I could go on adventures with my kids. Mango bikes looked amazing so I ordered one straight away. Delivery was due in 4 weeks but I didn't mind. August came and went, then after a few emails of chasing I got told the bike would be in Sept so I waited and again nothing came. I chased via email / calling but got zero response. In Oct I was told my bike was high priority and would be with me in a matter of weeks but yet again I was let down with no update as to why. Roll on Nov and I had still not received my bike so decided to cancel as I'd missed the summer and autumn and the bike would just sit in my shed. I decided to get a refund and use the money for Xmas. Upon getting a refund I was charged £32 and when I challenged it the crappy customer service just kept saying 'Check the T&Cs'. So although they had delayed my bike by 4 months they still charged me for the privilege. Do not bother with Mango bikes, use a better company who actually care about their customers and not the cash.

AVOID! I ordered my bike in August, it had been pushed back twice (a month each time) the communication is awful! it takes them days to respond.
My bike was meant to be dispatached on 8/12, i chased them for an update and that got an email to say they had cancelled my order along with a number of other orders due to the Cycle to Work Scheme. Its not acceptable.

Wasn't going to review,but having been for a ride on my new Mango bike.feel I have to.
Please be patient whilst waiting for your bike,well worth the wait such a smooth agile ride,my only complaint would be the cheap nylon pedals which let the overall look down,but I just upgraded so no problem...
I wish Mango all the best in the future
Would I buy another one,yes once the order book has slowed down

Would definitely avoid

When I ordered my bike Mango had already received a number of alarming reviews, I decided that this was largely unfair given the first lockdown and unprecedented bike demand witnessed (most retailers were sold out completely) so ordered a bike. I took comfort from i) us being out of lockdown, ii) them having pushed estimated deliver to 2 months (from 2 weeks at pre-lockdown) so assumed there would be an element of contingency, and iii) the expectation that after 6 months of operating in this environment they would be used to the new operating environment. I was wrong.

Mango proved to be a terribly run company. Not only did my order continually get pushed back, estimated dispatch is now December, 5 months after initial order was placed (as an extra nock up until last week estimated dispatch for new orders was early December, not sure how someone ordering a full 4 months after me could get a bike at the same time...). But I also found customer service to be incredibly cavalier with informing me of further delays, in the sense that they didn't at all. Instead they would casually drop into conversations that the dispatch had been pushed back a number of weeks in the apparent hope I didn't notice. I'm sure I would still be annoyed at over 3 months of delays, but clear communication and apologetic updates may have helped. I can only imagine they are now so used to delivering news of delays that they no longer care. Trying to get me to pay more for upgrades to speed up delivery and even pay a cancelation fee after all of this didn't help either.

As I said I was initially sympathetic, but as this fiasco has gone on its become clearer that the company are overtrading. Taking all the orders they can to profit from this spike in demand, when in reality they have no hope of fulfilling the orders anywhere near on time.

What's more frustrating is there is a good company in there producing incredibly good value bikes. So once they sort out these order fulfilment issues I would definitely recommend. But certainly not right now.

I should've wrote this review months ago but the truth is, I had too much fun on my bike.

I bought a Point Blank fixed gear bike from Mango back in April which took a little longer than anticipated to arrive but once it did I have had a blast with it. Such a fun bike to ride and switching to fixed hear really gave riding a bike a new lease of life.

Bike is of great quality however the rear rim needed the rim tape replacing as it caused several punctures due to it lifting on one edge. I did replace my rear cog and put a stronger chain on it but other than those modifications it has been going strong and I've probably done just under 1500 miles on it over the summer.

Mango were on my hitlist for quite a while due to the customisation available and I'm glad I went for it

Unbelievably horrendous customer service, I really have never experienced anything like it. Ordered a bike in July expecting delivery in august. By late October there was still no bike and almost no communication from mango bikes at all (unless you count their automatic spam emails trying to sell products). I was lucky to get a response to my emails/telephone calls within two weeks and often they would go unanswered. When I did get a response they were inappropriately casual and unhelpful. Each time I was told a new expected delivery date and each time it did not come to fruition. In the end and after waiting over 3 months for a bike (which they had taken money out of my account for at the point of ordering) I decided to cancel, their final move to add insult to injury was to charge me a cancellation fee... unfortunately I can’t actually comment on the quality of the bike but I would strongly advise against engaging with mango bikes at all, unless you don’t mind waiting forever for a bike.

If I could give this company 0 stars I would, almost 5 months later and numerous estimated dispatch dates, I still do not have my bike despite paying for it.

I ordered my bike on the 11th of June as it was advertising bikes would be built and dispatched by the end of July. Once I ordered it my estimated dispatched was then ''the start of August'', this then moved to the 5th of October, to then be told there was a problem with the supplier and they didn't know when the dispatch date would be, to now being told the 26th of October.

It is now the 30th of October, I have emailed everyday this week for an update to no avail and still no inclination to when the bike is arriving.

I understand these are unprecedented times, however Mango seem to be still advertising quick turnarounds, continuing to cash in when they have customers who have been waiting months - almost 5 months!

Writing this here hoping I could get a reply to this as none of my emails are being replied to.

My bike is the OG 1 x 10sp and I opted for a few extras. The quality of the bike is brilliant, and the build is superb. It’s clear a lot of time and effort has gone into the materials and the build itself. Absolute value for money. I’ve ridden the bike as much as I can considering it’s October and I’m delighted, it’s 100% been worth the wait.
I want to be clear that Ive read recent reviews about Mango and that I haven’t had any issues throughout my experience. In my opinion, with everything being absolutely upside down at present it’s totally unfair to leave reviews like some of one’s I’ve read. I waited 9 weeks for my bike, so what, I’ve waited 7 months to go out for a pint with my mates and at this rate I’ll probably have to wait another 7 months, like everyone else.
Yeah it’s crap we have to wait longer for our products and that businesses can’t offer the standard of service that we have come to expect but it’s easy to pick on the little guy. If the little guys like Mango keep getting slated we won’t have the creativity, individuality, personal touch and ability to customise our products in the way that only businesses like Mango can offer.
So if you’re considering leaving a “one star f*#k you review” just think, if we continue to hammer these businesses they will disappear then it won’t be long until we’re riding around on mass produced crap created by Amazon and our every move tracked by Google. Support the little guys. Thankyou to all at Mango!

I had a bit of a think about whether to give the Mango bike team four stars or five. I went for five and here’s why:

I waited three months for my bike, and to be honest I did get a little inpatient along the way. Over the three month period I sent three emails all of which were answered promptly with clear explanations of what was happening. Mango did tell me twice that they were waiting for parts and how COVID had been impacting on delivery.

Other friends of mine who had ordered bikes from other companies also waited a while. I would say if you want a bike quickly, then now isn’t the time to get one, COVID has effected everything and it will be a while till companies are able to fully recover, also bikes are in demand.

My bike arrived, when Mango said it would, very well packed and I did get a tool kit, the bike was very easy to put together, well with a little help from my partner and some guidance from the Mango videos.

It’s a very high quality bike, for the price there really is nothing to complain about. I went for the cycle to work scheme, Mango bikes haven’t yet cashed in the voucher so I haven’t started paying yet.

Personally I think I overreacted a bit with Mango bikes and reading some of the reviews I think other people have to. If you want a top quality bike that is very well made, to your very liking and are willing to wait a few months then I would definitely say Mango bikes is the way to go. If your a little bit angry, have a chip on your shoulder and the patients of a hungry dog, perhaps go to Halfords.

Have your own Mango experience, not other people’s. The haters probably aren’t happy people.