Amazing experience. Pete had a slight issue with his website upon my ordering, however he contacted me immediately and offered options to resolve the issue. He was super friendly and helpful, and I... ãã£ãšèŠã
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Excellent online store. First class service, communication is brilliant, they were quick to let me know the game's release was delayed, they made sure the game was with on the day it was released.... ãã£ãšèŠã
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Great quick and very affordable, and brilliant customer service Great experience and when looking through the site which is easily navigated, there are options for all which vary in price which... ãã£ãšèŠã
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I had to get a gift for a kids birthday party in a hurry - Maponus Gaming not only delivered the games the next day but gave some great suggestions on what might be suitable. Excellent customer servic... ãã£ãšèŠã
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MaponusGaming.co.uk is an ecommerce site offering video games, consoles and various merchandise. I am an independent video gaming retailer based in Mountain Ash in the South Wales Valleys. I treat every customer as I would like to be treated and I offer outstanding customer service. Let me know if there is anything I can do to help.
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6 The Triangle, CF45 4BA, Mountain Ash, è±åœ
- 07506833195
- sales@maponusgaming.co.uk
- www.maponusgaming.co.uk
4.7
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Maponus Gaming ããã®åç
Hi Simon, Thank you for taking the time to leave me a review. Your custom and support of my small business is very much appreciated. I am glad to hear that you are happy with the service & prices I provide. I look forward to dealing with you again in future. Regards Pete
Seamless
Seamless. Will look to using Maponus in future. Nice to use an independent and reasonably local company.
2026幎7æ20æ¥
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Maponus Gaming ããã®åç
Hi Andreas, Thank you for taking the time to leave me a review. Your custom and support of my small business is very much appreciated. I am glad to hear that you are happy with the service I provide. I look forward to dealing with you again in future. Regards Pete
Very good experience
Very good experience. Pete is nice and patient. Highly recommended.
2026幎5æ6æ¥
Maponus Gaming ããã®åç
Hi Ziran, Thank you for taking the time to leave me a review. Your custom and support of my small business is very much appreciated. I am glad to hear that you are happy with the service I provide. I look forward to dealing with you again in future. Regards Pete
Excellent first class service.
2026幎6æ5æ¥
Maponus Gaming ããã®åç
Hi M Smith, Thank you for taking the time to leave me a review. Your custom and support of my small business is very much appreciated. I am glad to hear that you are happy with the service I provide. I look forward to dealing with you again in future. Regards Pete
Maponus Gaming is one of the best video game websites!
I have to start this review by saying that Pete, the owner, is the BEST! He made it a pleasure to do business with him from prompt email responses, to explaining a million of my questions etc. I have never written a review on TrustPilot before nor do I write reviews in general but I had to in this case because Pete seriously deserves a 5 star review! Pete was kind enough to ship out 3 copies of a hard to get video game to me internationally in NYC even though the company is in the UK! I'm sure I annoyed him about tariffs and other customs duties but Pete was very patient and helpful in explaining everything to me. The shipping was really fast and the games were packaged very securely protecting the cases from cracking in transit! I got my package in about 4 days from the UK to NYC with standard shipping. The Maponus Gaming website is very well put together making it very easy to navigate and find whatever you're looking for. It's very responsive and snappy as well and the option to contact them. They carry some hard to find video games, especially some of those region specific ones! The prices of the video games are very fair and reasonable! Thank you again Pete and I will for sure be back again soon :)
2026幎5æ8æ¥
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Maponus Gaming ããã®åç
Hi Armen, Thank you for taking the time to leave me a review. Your custom, support and recommendation of my small business is very much appreciated. I am glad to hear that you are happy with your purchase, the prices and the delivery time scale of your game. I look forward to dealing with you again in future. Regards Pete
Maponus Gaming ããã®åç
Hi Noah, Thank you for taking the time to leave me a review. Your custom, support and recommendation of my small business is very much appreciated. I am glad to hear that you are happy with your purchase, the prices and the delivery time scale of your game. I look forward to dealing with you again in future. Regards Pete
Absolutely no issues
2026幎5æ8æ¥
Maponus Gaming ããã®åç
Hi Elliot, Thank you for taking the time to leave me a review. Your custom, support and recommendation of my small business is very much appreciated. I am glad to hear that you are happy with my service. I look forward to dealing with you again in future. Regards Pete
Great prices and fast delivery low prices
Great prices and fast delivery I paid £11 for resident evil revelations and it came in about 2 days with free shipping and it came in perfect condition I highly recommend buying from maponus gaming
2026幎5æ12æ¥
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Maponus Gaming ããã®åç
Hi Noah, Thank you for taking the time to leave me a review. Your custom, support and recommendation of my small business is very much appreciated. I am glad to hear that you are happy with your purchase, the prices and the delivery time scale of your game. I look forward to dealing with you again in future. Regards Pete
Tomodachi Life living the dream: perfect experience!
Amazing experience. Pete had a slight issue with his website upon my ordering, however he contacted me immediately and offered options to resolve the issue. He was super friendly and helpful, and I couldnât be happier with my order.
I will look to order with him anytime I go to buy gaming related items in the future! Tysm :)
2026幎4æ23æ¥
Maponus Gaming ããã®åç
Hi Charlotte, Thank you for taking the time to leave me a review. Your custom, support and recommendation of my small business is very much appreciated. I am glad to hear that you are happy with your purchase and my customer service offered to resolve the website mishap. I look forward to dealing with you again in future. Regards Pete
Very helpful and good experience
Had very good experience with this company there was good communication through out with both my orders , also helpful with different questions I had regarding the games and my orders arrived quickly , will certainly be using them again in the future
2026幎3æ16æ¥
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Maponus Gaming ããã®åç
Hi Joanne, Thank you for taking the time to leave me a review. Your continued custom, support and recommendation of my small business is very much appreciated. I am glad to hear that you are happy with your purchases and my customer service. I look forward to dealing with you again in future. Regards Pete
The most polite company i have ever used.
I purchased the Resident evil 4 remake game, it was the cheapest price i could find on the whole internet. Great communication and customer service throughout the whole purchase process from the sale through to dispatch and delivery, great company, pete is very polite, thank you for the game.
2026幎3æ16æ¥
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Maponus Gaming ããã®åç
Hi Em, Thank you for taking the time to leave me a review. Your custom, support and recommendation of my small business is very much appreciated. I am glad to hear that you are happy with your purchase and my customer service. I look forward to dealing with you again in future. Regards Pete
Dark Souls Trilogy review
Got exactly what I ordered and in great time. Perfect customer service as well. Iâd definitely recommend.
2026幎3æ2æ¥
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Maponus Gaming ããã®åç
Hi Milo, Thank you for taking the time to leave me a review. Your custom, support and recommendation of my small business is very much appreciated. I am glad to hear that you are happy with your purchase and my customer service. I look forward to dealing with you again in future. Regards Pete
Maponus Gaming ããã®åç
Hi Michael, Thank you for taking the time to leave me a review. Your custom and support of my small business is very much appreciated. I am glad to hear that you are happy with the prices that I offer. I look forward to dealing with you again in future. Regards Pete
Maponus Gaming ããã®åç
Hi Stuart, Thank you for taking the time to leave me a review. Your custom and support of my small business is very much appreciated. I am glad to hear that you are happy with the service and delivery time scales that I offer. I look forward to dealing with you again in future. Regards Pete
Excellent seller and great communication
Excellent site, found most of the physical Resident Evil games I didn't have at prices lower than everywhere else too. Great communication. Will definitely be using again.
2025幎12æ15æ¥
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Maponus Gaming ããã®åç
Hi Chris, Thank you for taking the time to leave me a review. Your custom and support of my small business is very much appreciated. I am glad to hear that you are happy with the service, communication and prices that I offer. I look forward to dealing with you again in future. Regards Pete
Terribly Slow Dipatch. Ordered Mon; Cancelled order on Thur as not dispatched.
Ordered Mon evening. No dispatch email. Emailed to find out it may be dispatched on Thur. I ordered for it to arrive by weekend; not for a leisurely dispatch time of 3+days, with a proposed delivery of 7-8+ days from order day.
Cancelled and refunded.
*Dispatch duration is not clearly highlighted on website.
Order would have been scheduled to arrive 7+ days after order.
Not an efficiently run service.
Order at your leisure.
2025幎12æ8æ¥
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Maponus Gaming ããã®åç
Hi Cousin Benson,
You seem to have misrepresented the timescales in your review. You placed your order late on Monday evening and requested to cancel the order late on Wednesday evening as I refused to give you a free upgrade on postage that you requested via email during Wednesday daytime.
My delivery policy is very clear that orders can take up to 3 working days to be processed. I ensure that when postage is selected on checkout I even include the description of after dispatch in the postage selected to ensure customers are aware that this particular policy takes roughly 2-4 working days after dispatch to help stop any confusion with the statement of it taking 2-4 working days being mistaken as from order (ie Free UK Delivery (2-4 Working Days After Dispatch)) When I emailed you I was explicit that your order would be dispatched on Thursday (not maybe dispatched on Thursday as you have stipulated)
I also pointed out to you that there was no information on my website or within my delivery policies that said your item was due to be delivered before the weekend. You are also speculating as to the delivery taking 8+ days to arrive from the day of ordering (as you cancelled the order within 49 hours), Royal Mail are a little backed up at this time of year however most tracked 48 items are being delivered within 2 working days currently. (This is the service your item would have used)
So I believe that the 2 star review is unjustified as the dispatch timescales are clear 0-3 working days and the postage policy used at dispatch is at the discretion of the customer.
So I had done / was doing everything I had said I would do on my site. The refund you requested was also dealt with quickly (1st thing the next working day - Thursday)
Regards
Pete
Maponus Gaming ããã®åç
Hi Andrew, Thank you for taking the time to leave me a review. Your custom and support of my small business is very much appreciated. I am glad to hear that you are happy with the prices & service that I offer. I look forward to dealing with you again in future. Regards Pete
Maponus Gaming ããã®åç
Hi Freddie, Thank you for taking the time to leave me a review. Your custom and support of my small business is very much appreciated. I am glad to hear that you are happy with the prices I offer. I look forward to dealing with you again in future. Regards Pete
Good service
Layout of Website is very good. Friendly service and very fast reply once I made contact to query about products.
2025幎11æ5æ¥
Maponus Gaming ããã®åç
Hi Tyrone, Thank you for taking the time to leave me a review. Your custom and support of my small business is very much appreciated. I am glad to hear that you like the site and service. I look forward to dealing with you again in future. Regards Pete
They are always the best place to buyâŠ
They are always the best place to buy computer games for all platforms. Simply the best customer service i have ever received.
2025幎9æ29æ¥
Maponus Gaming ããã®åç
Hi Mark, Thank you for taking the time to leave me a review. Your continued custom and support of my small business is very much appreciated. I am glad to hear that you continue to find my service of a high standard. I look forward to dealing with you again in future. Regards Pete
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