Pretty jewellery shame about the staff. If I had encountered rude staff just the once Iâd put it down to bad experience but to have a bad experience each visit its not acceptable. With so much competi... ãã£ãšèŠã
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Brought a 18ct Diamond Lightning Bolt Single Threaded Stud Earring for my wife in October 2021. Whilst on holiday in April 2022 the lightning bolt broke off and was lost. Contacted Maria Tash who say... ãã£ãšèŠã
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My 15 yr old daughter had her earlobes pierced for the first time and had the trinity ball earrings fitted with threaded posts. I had a helix piercing and the diamond eternity hoop. I had pre booked.... ãã£ãšèŠã
Shocking ! Awful please avoid at all costs My daughter booked a very expensive appointment that requires a deposit . Within 2 weeks her diamond earring fell out and we had to queue for over an hour f... ãã£ãšèŠã
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MARIA TASH has revolutionized the fine jewelry and luxury piercing industries. The brand is known for self-expression; the Curated Ear® is a technique Maria herself developed where clients combine studs and rings in unique stylings that reflect their personal aesthetics. The original East Village shop gained a devoted following in the early â90s, and MARIA TASH continues to expand globally across the US, Europe, Australia, and the Middle East.
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Broadway 653, 10012, New York, ç±³åœ
- 1 833 775 TASH
- cs@mariatash.com
- www.mariatash.com
2.5
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I don't trust this shop.
I was so disappointed by the whole thing. I was told that the all earrings are hypoallergenic but I had terrible reactions on my earlobes!! I went back to the shop in Liberty where I had the first pierce, but they just told me that I should see a doctor..This was all I got after spending £260. I changed from their 18K gold ones to £20 titanium ones from local jewellery shop and finally all sorted. I don't trust Maria Tash at all.
2022幎6æ18æ¥
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MARIA TASH ããã®åç
Dear Eriko,
We are sorry to learn about your experience and would like to thank you for sharing your honest feedback.
Please kindly note that all our Maria Tash jewellery is 14k or 18k gold, hypoallergenic, and nickel free. We checked our records but have been unable to find any previous communication in between you and our customer care team. We would very much like to look into this and discuss it with you further.
Kindly get in touch with us via email at cs@mariatash.com and our management team will be able to assist you directly.
Best,
The MARIA TASH team
Poor quality!
Spent nearly $3000 with them and after only 4 months one of the earrings clasps has deteriorated to the point it will no longer click shut. It has only been worn a handful of times. When I contacted them they said I had to send back to US from NZ for repairs. They will not cover the shipping costs to do so. Customer service was robotic and unhelpful. They said it would take 8-10 weeks to repair. Iâve also been made aware the warranty period is only 6 months! Not good enough given the expense of these earrings. Would not buy here again.
To your response ⊠the âcomplimentaryâ replacement was still at my shipping costs (over $65). Since this post Iâve had another one of the earring I purchased tarnish also. As stated really unhappy with both quality and customer service and would not purchase again.
2022幎5æ30æ¥
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MARIA TASH ããã®åç
Dear Abbey,
First and foremost we apologise for the experience you have encountered on this particular occasion.
Please kindly note that we repair MARIA TASH jewellery within six months of purchase at no charge. Upon checking our records I can see that you received our support and our management team have extended a complimentary replacement as a gesture of goodwill.
You can always contact our Customer Care team at cs@mariatash.com if you need any further support, we are here to help.
Best,
The MARIA TASH team
18ct Diamond Lightning BoltâŠ
Brought a 18ct Diamond Lightning Bolt Single Threaded Stud Earring for my wife in October 2021. Whilst on holiday in April 2022 the lightning bolt broke off and was lost. Contacted Maria Tash who say their items only have a 6 month guarantee and were totally uninterested in offering any sort of compensation or to try and fix the broken earring. Not the 1st item we have purchased from Maria Tash but will be the last!!
2022幎5æ2æ¥
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MARIA TASH ããã®åç
Dear Dominic,
We are sorry to learn about your experience and would like to thank you for taking the time to share your feedback with us.
Please be aware that we carefully checked our records and we have been unable to locate any previous communication. Please kindly email our customer care team at cs@mariatash.com and our team will be able to assist you further.
Best,
The MARIA TASH team.
Rude and unhelpful staff
Such a disappointing experience at Maria Tash Liberty. Had booked a piercing for my daughterâs 15th birthday. Turns out that she is not allowed to have a piercing on her helix until she is 16- Westminster law apparently . Although I understand the need to respect the law, the way it was handled was appalling and all happened on her actual birthday- which made for a real blow- staff was rude and unhelpful and lacked customer care. I was not expecting to have such an experience at Liberty. Very very disappointing
2022幎2æ13æ¥
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MARIA TASH ããã®åç
Dear VT,
We are so sorry to hear that you did not have a positive experience at our Liberty London Concession. We really appreciate you bringing this to our attention so that we are aware of the issue and can improve the store experience. If you would like to give us more details please email our Client Service team at cs@mariatash.com. Thank you!
Best,
The MARIA TASH team
Very bad customer serviceâŠdo not buy on line
Purchased a 14k gold clicker and waited 4 months delay to have it. Once it has arrived I put it in my ear maybe 2-3 times. After just few months it has broken. Customer service quoted me 40% of the item's cost to repair it + shipment cost (basically more that 100 Euro in total). I waited for 3 months to have it. I would expect a piece of gold jewelry at this price to survive more time. The quality and the customer service just doesn't live up to the hype. My suggestion do not buy on line...just in the shop.
2021幎10æ22æ¥
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MARIA TASH ããã®åç
Thank you for taking the time to share this and we sincerely apologize for this experience.
Please be aware that we offer a complimentary repair service within 6 months of purchase. If you purchased a custom order and had to wait to receive your jewellery, we offer the complimentary repair service starting from the date your jewellery was delivered.
Please kindly reach out to our customer care team at cs@mariatash.com and our team will be able to look into your enquiry.
Best,
The MARIA TASH team.
Best Regards,
The MARIA TASH team
Maria Tash: Donât buy there!!
I have bought several of their fine earrings which are extremely expensive. However, to my disappointment almost all of them fell off. Thousands of dollars gone⊠when I contacted them to let them know, they did nothing about it. Donât buy there!!!! At least if you donât want to waste all the money you saved up!
2021幎9æ17æ¥
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MARIA TASH ããã®åç
Dear Liat,
Many thanks for taking the time to review Maria Tash and we sincerely apologise for your experience encountered. I can see that our Customer Care team have assisted you directly. However if you need any further support, please reach out to our Customer Care team at cs@mariatash.com.
Best,
The MARIA TASH team.
Their customer service is much better now
I have been their online customer since 2015. They went through some bad times, but my recent orders in 2021 were processed and shipped in a timely manner.
Thank you and keep up with the good work!
2021幎8æ18æ¥
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MARIA TASH ããã®åç
Dear AH,
We cannot thank you enough for taking the time to share your feedback with us, our customer care team will be so happy to read this. We are looking forward to helping you again and to continue your ear curation with us.
Best,
The MARIA TASH team
Bought a pearl coronet briolette inâŠ
Bought a pearl coronet briolette in gold for $1250. The earring tarnished and one pearl fell off. Why is their gold tarnishing? My other gold jewelry doesnât do that. Will never buy anything from Maria Tash ever again.
2021幎8æ16æ¥
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MARIA TASH ããã®åç
Dear Cris,
We are sorry to learn about your experience and would like to thank you for taking the time to share your feedback with us.
Please kindly note that all our jewellery is made in solid gold and therefore they are not subject to tarnish. Please kindly reach out to our customer care team at cs@mariatash.com and our team will be able to assist you with a repair.
Best,
The MARIA TASH team
So disappointed
So disappointed. Spent £600 on earrings getting my ears pierced less than a year ago and the backing has come loose and fallen off. Luckily I managed to find the diamond but have lost the back and now can't wear the earrings as they're specific backings. Contacted them directly to explain the earrings should not come loose at all (especially at the price I paid) and they have not helped at all. Very upset
2021幎7æ2æ¥
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MARIA TASH ããã®åç
Dear Katy,
Dear Rachel,
Many thanks for taking the time to share this update with us.
We are sorry to learn about the experience you have encountered on this particular occasion. Please be aware that we carefully checked our records and we have been unable to locate any previous communication. Please kindly email our customer care team at cs@mariatash.com and our team will be able to assist you further.
Best,
The MARIA TASH team.
Beware of quality ! Tarnishes/rusts easily
Bought a very expensive (£860 for single earring) diamond clicker 18ct gold for helix that oxidised and infected my ear pretty badly. Customer service advice was to âremove tarnish with a cleaning clothâ, even though itâs quite clear that the metal oxidised belong just cleaning.
2021幎3æ11æ¥
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MARIA TASH ããã®åç
Dear Alex,
Thank you for your feedback. Please kindly note that all our jewellery is made in solid gold and therefore they are not subject to tarnish. Upon checking our records I can see that you received our support and our customer care team have helped you with your enquiry.
You can always contact our Customer Care team at cs@mariatash.com if you need any further support, we are here to help.
Best,
The MARIA TASH team
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