Maryshortle レビュー 

I ordered a reborn doll for my granddaughter & was not happy as to how it was packed - in a box not relavent to the company & way too large with no support for the doll & looked like was dropped inside, I immediately emailed the company - explained all this & how the hair ‘messed’ up in transit , received a reply from lily who was extremely helpful & apologised , she also sent a conditioning spray & brush/comb set FOC to correct the hair , no hassle no questions - resolved in less then a week, A*,

Amazing service.
I sent a customer service email to ask product advise on a Sunday evening and had a email answering as much as they could from home less than 2 hours later. My impatient daughter decided she wanted me to online order the items, which we did, the website on occasions was quite clunky to navigate around, but clearly not to hard as I placed me order.
The following day I had a phone call from the shop as they needed to dress my daughters doll in a different outfit, the lady checked I was happy with this and still wanted to proceed. Thought that was really kind as the webiste says outfits can vary. Really good customer service!
The order then arrived the next day! Yes the next day by DPD local.
All beautifully packaged as described and in lovely condition. You made my daughters day! I would indeed use again and again!

Absolutely the best place for dolls and bears with an unbelievable Collection and value for money. I visited with my daughter and received a very warm welcome the team couldn’t do enough and showed us all types and prices ranges to suit our budget nothing was too much trouble. We came away very happy and will certainly be visiting again this great store in the fabulous city of York.

I got 2 dolls from this place. I love both of them, great experience. xxxx