MAUV STUDIO® レビュー 

MAUV STUDIO® からの回答

2025年2月26日

Hi,

We’re sorry to hear about your experience. We've just looked into our system, but we couldn’t find any order or email associated with your name. It’s possible your messages didn’t reach us—perhaps they ended up in our spam folder.

Could you please send us an email directly at elisa@mauv-studio.com with your order number and full name? We’d love to resolve this quickly for you, whether it’s providing an update on your order or processing a cancellation if needed.

We genuinely want to make this right and ensure your satisfaction. Thank you for bringing this to our attention!

The Mauv Studio Team

MAUV STUDIO® からの回答

2025年2月26日

Hello,

We’ve seen your message and checked our system. According to our records, both of your orders have been delivered. If there’s an issue with what you received, please reach out to us at elisa@mauv-studio.com so we can look into this together.

We also noticed that your Trustpilot profile features only negative reviews. We understand this might reflect a certain level of disappointment, but we genuinely want to find a satisfactory solution for you.

We’re here to help and truly value your feedback!

The Mauv Studio Team

MAUV STUDIO® からの回答

2025年1月19日

Thank you so much for your kind words! We’re thrilled to hear that you love the quality of our clothes and that the fit and fabric met your expectations. Knowing that you feel comfortable and confident in our pieces means the world to us.

We can’t wait to have you shop with us again! If you ever have any questions or need assistance, don’t hesitate to reach out.

Thank you for choosing Mauv Studio!

Warm regards,
Elisa

MAUV STUDIO® からの回答

2025年1月19日

Hello,

We’re truly sorry to hear about your experience and for the disappointment caused by your recent order. Your satisfaction is incredibly important to us, and we’d like to address your concerns as quickly as possible.

After checking our system, we have not found any emails from you—there’s a possibility they may have ended up in our spam folder. We sincerely apologize if this gave you the impression that we were ignoring your messages, as that was absolutely not our intention.

Regarding the issue with the product, we deeply regret that the item did not meet your expectations. While some variations can occur due to differences in production processes or photos, we understand how frustrating this must be and want to make things right.

To resolve this, we can offer you:

A replacement item, if available, that matches your expectations.
A partial refund or discount code for future purchases as a gesture of goodwill.
Please let us know how you’d like to proceed, and rest assured that we are here to ensure your satisfaction.

We truly value your feedback and appreciate you bringing this to our attention. Thank you for your patience, and we look forward to resolving this matter for you.

Warm regards,
Elisa

MAUV STUDIO® からの回答

2025年1月19日

Bonjour,

Nous sommes désolés d'apprendre votre frustration et nous comprenons parfaitement vos inquiétudes. Nous souhaitons clarifier la situation et résoudre cela rapidement.

Après vérification, nous ne parvenons pas à retrouver votre commande en utilisant les informations visibles sur Trustpilot. Afin de nous permettre de vous aider au mieux, pourriez-vous s’il vous plaît nous envoyer un email avec votre nom complet et les détails de votre commande à l’adresse suivante : elisa@mauv-studio.com ?

Nous nous engageons à vous répondre dans les plus brefs délais et à résoudre ce problème pour que vous ayez une expérience positive avec nous.

Encore une fois, nous sommes désolés pour cette situation et vous remercions pour votre compréhension. Nous attendons votre email avec impatience.

Cordialement,
Elisa

MAUV STUDIO® からの回答

2024年12月13日

Hello Laurence,

We sincerely apologize for the lack of communication regarding your order. As a small, growing business, we strive to provide the best possible experience for all our customers, and it deeply saddens us to see your disappointment.

Your order placed on December 9th is currently being processed, and we assure you it will be shipped shortly. We truly regret any inconvenience caused by the delay and are taking steps to ensure this doesn’t happen again in the future.

Thank you for bringing this to our attention, and we hope to regain your trust by resolving this situation quickly. Please feel free to contact us directly for any further questions or updates.

Best regards,

MAUV STUDIO® からの回答

2024年10月21日 に更新

Hi, we’re sorry to hear about the delay with your order. This is not the experience we want our customers to have. Could you please send us your order number and any additional details to help us resolve this for you as soon as possible? You can reach us at contact@mauv-studio.com. We’ll make sure to look into it right away. Thanks for your patience, and we apologize for the inconvenience.

MAUV STUDIO® からの回答

2024年10月21日

Hi, we’ve looked into our records and were unable to find your name or any order associated with your details in our database. We take product quality and customer service very seriously, and this feedback doesn’t reflect the experiences of our actual customers. If you believe there has been a mistake, please reach out to us directly with your order number, and we’ll be happy to assist you. Thank you LLS