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If I could give Mayzlin Relocation zero stars, I would.

This has been, without question, one of the worst customer service experiences I have ever had. From the very beginning, I felt like I was sold one thing and received something entirely different. The professionalism, transparency, and reliability they advertise simply did not match our experience.

From day one, there was constant confusion, poor communication, and unexpected charges. It felt like every stage of the move came with another surprise fee or explanation for why something suddenly cost more than originally quoted. Instead of feeling like valued customers, we felt like we were constantly being nickel-and-dimed.

Customer service was beyond disappointing. Calls and emails were met with excuses, scripted responses, conflicting information, or no meaningful help at all. Every interaction felt like we were talking in circles instead of working toward a solution. Honestly, I know teenagers who could provide better customer service than what we experienced.

The most disturbing part of our move was tracking our belongings with an AirTag that we packed in our shipment. According to the AirTag’s location history, our belongings sat at what appeared to be a residential home in the Philadelphia area for several days before later returning to what appeared to be a public storage facility. Watching everything we owned sit at a random house for days instead of continuing toward its destination was incredibly concerning. I have no explanation for why our shipment was there, but it certainly was not what I expected when hiring a professional moving company.

To make matters worse, one of our speakers worth well over $1,000 is now missing. I cannot say exactly what happened to it, but I can say our shipment moved between multiple locations, sat for days at a residential address according to our AirTag, and ultimately arrived with an expensive item missing. That sequence of events has left us with serious concerns about how our belongings were handled and safeguarded.

When our shipment finally arrived, several pieces of furniture were also damaged, some significantly. Items arrived dented, scratched, and chipped after we paid thousands of dollars expecting professional movers who would properly protect our belongings.

What disappointed me most wasn’t even the damage—it was the complete lack of accountability afterward. Rather than working toward a resolution, every interaction became another obstacle. We were left documenting damage, filing claims, and fighting just to be taken seriously.

After researching further, I realized our experience was far from unique. Reading complaints on the Better Business Bureau and other review sites, I found many stories describing the same patterns we experienced. I only wish I had looked beyond the glowing online reviews before trusting this company with everything we own.

Moving is already stressful. Hiring a moving company should make it easier, not become the biggest source of stress. We trusted Mayzlin Relocation with nearly everything we owned. Instead, we experienced damaged furniture, missing property, unexpected charges, poor communication, and a complete lack of accountability.

If you’re considering hiring this company, I strongly encourage you to read reviews from multiple sources—including the Better Business Bureau—not just the reviews featured on their website. I sincerely wish we had. It would have saved us thousands of dollars, countless hours of stress, and the heartbreak of wondering what happened to our belongings.

I would never recommend Mayzlin Relocation to anyone.

The worst customer service I have ever come across. I originally worked with J...ph after investigating the terrible reviews and customer complaints I decided to use another company. J...ph sent me unprofessional and border line badgering text messages because he was upset that I did not use the company. I called customer service and got nowhere with them . I tried calling a second time and J...ph actually answered the phone and refused to let me speak with any supervisor or the customer service department. This will be escalated to the BBB. If this is how the customer service from the beginning I cant imagine how bad the service with the move would have been.

⭐☆☆☆☆

I would strongly discourage anyone from using MAYZLIN Moving Company.

Our cross-country move from the West Coast to the East Coast was an absolute nightmare. What was supposed to be a standard “3 week move” turned into over nine weeks of waiting before our belongings were finally delivered. During that time, my family, including our two young children, was without essentials. Our kids didn’t have access to their cribs, toys, or many of their belongings for nearly three months, making an already stressful move much harder.

When our shipment finally arrived, we discovered that more than $5,000 worth of our belongings had been damaged or destroyed. We followed every step of their claims process, submitted all the required documentation, and after jumping through countless hoops, we were offered just $150 in compensation. It felt like an insult.

To make matters worse, once it came time to follow up, the company completely ignored our calls and messages for weeks. Customer service essentially disappeared when we needed help the most.

A moving company is trusted with everything you own, and this experience showed a complete lack of accountability, communication, and customer care. Save yourself the stress, expense, and disappointment. There are far better moving companies out there.

Avoid MAYZLIN Moving Company.

I rarely leave negative reviews—in fact, this is the first one I have ever written—but after my experience with Mayzlin Relocation, I feel obligated to warn others.

The biggest issues throughout this process have been poor communication, missed delivery timelines, and repeated promises that were never honored.

When I first received my estimate, I was told shipping our household belongings from Wisconsin to Utah would take about one week. Shortly before pickup, a Mayzlin employee named Frank called to collect our pre-pickup payment. During that call, he initially told me delivery could take up to 14 business days after our “first available date,” which would have left my family without our belongings for more than three weeks after arriving in Utah. I explained that timeline would not work because my wife was starting a new job on July 1 and that I would rather rent a truck and move everything myself.

Frank placed me on hold to speak with his manager, then returned and assured me they could deliver our shipment within 7–14 days of pickup (June 15), specifically promising it would arrive before July 1. Based on that assurance, I agreed to proceed and paid Mayzlin.

Unfortunately, those promises were never kept.

After our belongings were picked up, we called Mayzlin’s customer service line every day for more than three weeks, leaving voicemails each time. Their recording promises a callback within 24 hours, yet we never received a single return call. We also sent numerous emails and repeatedly contacted the sales department, where we were continually told a manager would call us. No manager ever did.

Whenever we questioned the missed delivery timeline, we were simply told, “It doesn’t matter what Frank told you. The contract says we have up to 30 business days to deliver.” Rather than acknowledging the verbal promises that influenced our decision to hire them, they repeatedly hid behind the fine print of the contract.

Communication throughout the process was unacceptable. The tracking portal listed July 9 as the latest delivery date, which passed without delivery or explanation. We were also told the promised GPS tracking was unavailable because their system was “broken.” During one conversation, a representative admitted the company currently had no managers because they had recently resigned, leaving no meaningful way to escalate customer concerns. Instead, delays were blamed on staffing issues, the holiday weekend, the busy season, and Utah being a difficult delivery destination—none of which were mentioned during the sales process.

Another major disappointment was learning that Mayzlin did not even complete the delivery themselves. One of the reasons we chose them over a moving broker was because we were told they used their own employees and trucks throughout the move. Instead, the driver who contacted us worked for a third-party carrier contracted by Mayzlin, and our final payment was made to that company instead.

The most frustrating part of this experience was the stark contrast between the sales department and customer service. Sales representatives were always available to answer calls, collect payment, and make reassuring promises. Once our belongings were in Mayzlin’s possession, communication essentially disappeared. We spent nearly a month in a new state without our furniture, clothing, and household essentials while being met with excuses instead of accountability.

Based on my experience, the service we actually received was dramatically different from what was promised when we agreed to hire Mayzlin. I would not recommend this company to anyone planning a long-distance move.

Don't use Mayzlinn. We saw all rosy reviews and used them as movers. They picked up our stuff one month back from Austin. We still didn't receive our items in CA. Worse - no one picks up phone . To get hold of them is extremely difficult. We moved to new place and for past 1 month we are sleeping on the floor waiting for these guys to drop off our stuff. Simply horrible experience!!

I moved with this company twice--learn from my mistakes! The first time, they destroyed my kitchen island, and the movers were horrible. When I spoke with my sales rep, Chris, he told me the owner, Semen, promised "a white glove treatment" due to the poor service.

On the 2nd move, it was worse than the first. It took over 3 WEEKS TO GET MY BELONGINGS. My belongings went from p/u at Franklin, TN, to Indiana, then to Georgia, and finally to Frisco, TX. Many broken items and extra charges. I paid this company $7k on the first move and $8k for the 2nd move. I was told I would get a refund, but don't think this will happen.

Do not trust anyone from this company - their mover stole my identity, credit cards, tech, and broke tons of my stuff including my piano. Now no one from Mayzlin will respond to my many emails, and their offers of “compensation” sent without comment through a portal are insulting. After thousands of dollars of stolen and broken items, they offered me FIFTY SEVEN DOLLARS. They hire random people to pack and move apparently without proper vetting as one of the two movers in my home opened my packed, zipped carryon suitcase that I was carrying with me and was not being moved and stole my AirPods, multiple designer wallets, cash, credit cards, folder of sensitive documents including my social security card, and more. He immediately started using my credit cards at smoke shops and the AirPods pinged at a meth rehab facility for the next week. I got security footage from one smoke shop and confirmed with our building’s cameras that it was the Mayzlin mover. The only thing more shocking than the brazen theft was the lack of care or even response from Mayzlin.

The Mayzlin rep we had scheduled through refused to give us contact information for anyone else at the company, promising he was a manager and could personally get us proper compensation. He promised via text to reimburse us for the stolen items and costs to replace my identity documents, saying we needed to submit a claim after we received our moved items.

Our stuff arrived weeks later in horrible condition. Boxes packed with glass, antique crystal dishes thrown in with metal objects with no paper or bubble wrap were shattered everywhere. My husband’s suits were crumpled in the bottom of a box under shoes. My leather shoes were thrown in a giant box with heavy items on top and are ruined. My very expensive keyboard (piano) was smashed and half the keys are broken. Clear packing tape was used directly on our wood furniture, completely ruining multiple tables and chairs. Thousands and thousands of dollars of damage that was from extremely reckless packaging. Truly shocking how little care went into packaging when we paid for a full-service packing and move. We of course submitted a claim, detailing in essay-length the damage and stolen items and documenting the manager’s “promise.” I specifically asked someone to please reach out to me. Instead we got an offer of $57. Now, this “manager” seemingly no longer works for Mayzlin as he won’t respond, and my many emails have gone without a single response. The audacity of this company to never once speak to me after causing massive financial loss and extreme stress from my identity being stolen and placing irreplaceable sensitive documents in the hands of a criminal is astounding. Never have I felt so disregarded by a company. I’ll update this review if I ever receive appropriate compensation, though that won’t protect others from their negligent hiring practices and apparently poor training for how to pack fragile items.

I hired this company to move my household from California to Georgia. At first they seemed professional and affordable. They intentionally low balled my quote, which rose exponentially from $6,000 to $15,000. I was living in a military base, which I told them several times they would need movers who could pass a background check. The first team had 2 people fail the background check. They rescheduled us for several days later and 1 person failed. My husband helped the other 2 guys load the truck, which was actually an Enterprise rental, and once it was loaded they told us they needed more money. This is when it shot up to $15,000. When we tried to work with them for a more reasonable amount they would "talk to a manager" and take several hours or a day to call us back. We were never able to speak with a supervisor.

We told them several times that we needed the household delivered immediately. When the day came that we scheduled to have the household delivered I was informed that it was in storage, even though I said to not store anything and to deliver immediately. Nobody could tell me why it was in storage and again I was not able to speak with a supervisor. I call everyday and am sent to a voicemail. I had one person call me back who couldn't tell me where my stuff was or when it was getting delivered. I have been calling for days and no one is answering the phone.

This has been the worst moving experience and I'm in shock of how unprofessional this company is. I still have no idea where my stuff is or when it is getting here. I would suggest renting a truck and moving on your own over hiring this company. This should be illegal.

Having relocated 14 times throughout my life, including five cross-state moves, I have extensive experience working with moving companies. Unfortunately, my experience with Mayzlin Relocation LLC was by far the worst I have encountered.
Moving is inherently stressful, whether it is across town or across the country. Rather than reducing that stress, Mayzlin significantly added to it through poor communication, lack of organization, delayed delivery, damaged belongings, and unprofessional service.
Our household goods were delivered approximately a week and a half later than scheduled. While frustrating, the delay ultimately became one of the less significant issues we experienced.
On delivery day, the crew consisted of the company driver and two local individuals hired to assist with unloading. Mayzlin advertises disassembly and reassembly services. While our beds and cribs were disassembled before transport, the company representative asked me how to reassemble them upon delivery. More concerning, the cribs were reassembled improperly, with screws left protruding and other screws completely missing. Given that these cribs were for our young children, this created a serious safety concern and required me to disassemble and reassemble them myself.
The most troubling aspect of the move was the extensive damage to our belongings. Having completed numerous long-distance moves, I understand that occasional damage can occur during transit. However, I have never seen such a large number of crushed boxes, broken items, and damaged possessions. The volume of damage was far beyond what would be considered normal or acceptable.
When the driver presented the delivery paperwork, I declined to sign because it stated that all items had been delivered in good condition. After I informed him that I had documented the damage with photographs, he required me to walk through the shipment and identify damaged items while he took photographs for the company. During this process, he opened boxes and handled our belongings carelessly. His demeanor throughout the interaction was rude and unprofessional.
The claims process was equally disappointing. Mayzlin uses CSI Claims, a third-party claims administrator retained by the company. After weeks of waiting and only shortly before the claims deadline, we finally received a settlement offer. Despite the extent of the documented damage, the proposed compensation was just $120.
I rarely leave negative reviews, but I feel compelled to share this experience in hopes of helping others avoid the same frustration, stress, and financial loss. Based on my experience, I cannot recommend Mayzlin Relocation LLC and would strongly encourage anyone considering their services to look elsewhere.

Mayzlin took 3 weeks to deliver my belongings. They sat in a warehouse for two weeks after pickup before they were even loaded onto a truck to send to my new apartment. They customer service was incredibly hard to get through to.

Then, when my belongings did arrive, they were damaged and my queen bed headboard was MISSING. They lost the largest possible item. However, when I tried to file a claim for lost and damaged goods, it took them 5 months to reply that "no notations regarding this item were taken at time of delivery" despite the fact they made me sign the delivery form BEFORE they even started unloading.

This company is one of the worst moving companies I've seen. Do not count on seeing your belongings for weeks (if you see them at all), do not count on them arriving in one piece, and do not count on Mayzlin giving you the time of day if you try to rectify any of their negligence.

Avoid Mayzlin Relocation LLC if you value your belongings and your peace of mind.

We paid approximately $11,000 for an interstate move, including their professional packing service. Unfortunately, the service we received fell far below what was promised.

Our shipment was delivered late, numerous items were damaged, and several valuable belongings never arrived at all. Damaged items included tables and multiple smashed vases. Missing items included a brand-new KitchenAid appliance and my personalized snowboard, both of which were valuable and irreplaceable to us.

What makes this even more frustrating is that we paid extra for professional packing, yet it appeared that many items had simply been thrown into boxes with little care or protection. The damage we experienced was entirely consistent with poor packing and handling.

Communication was also extremely poor. Once the company had received our money, it became very difficult to get updates or meaningful responses. We were often left chasing information about our shipment and claim, with little or no proactive communication from Mayzlin Relocation.

To add insult to injury, after waiting more than five months for our claim to be reviewed, Mayzlin Relocation offered just $304 in compensation. After spending $11,000 on the move and suffering the loss and damage of numerous items, this amount does not come close to reflecting the actual losses incurred.

The entire process was stressful, disappointing, and time-consuming. We trusted this company with our possessions and received late delivery, damaged goods, missing items, poor packing, little communication, and what we feel was a wholly inadequate resolution.

Based on our experience, I would never use Mayzlin Relocation LLC again and would strongly advise others to carefully research alternative moving companies before making a decision.

Horrific! The worst moving experience I’ve ever had. I like to move and this by far was the worse experience. First of all the man that showed up treated me the entire time like a second clss citizen for being a woman. The helper didn’t even work for the company! Just someone that the mover knew.
I have never had so much stuff broken in all of my moves. It was horrible. I have heirloom antiques that were damaged. In the move in my walls were damaged. I finally was able to get a hold of someone to tell them an entire case of wine was missing.
Do you think anyone reached back out? Nope! Disgusting!!! Stay far away from this company!!!!

I hired Mayzlin Relocation expecting a professional moving experience. What I got instead was damaged furniture, a broken claims process, and a company that made it virtually impossible to recover anything for the losses they caused.
Several items arrived damaged — broken furniture, broken mirror, and boxes that were clearly mishandled despite being properly labeled "fragile." The damage was obvious and significant, not the kind of minor scuff you might expect from a long-distance move.
The real nightmare began when I tried to file a claim. The process was confusing, poorly communicated, and seemingly designed to exhaust the customer rather than resolve anything fairly. Timelines were vague, follow-up was minimal, and responses from their team were slow and unhelpful.
The most infuriating part? When I attempted to dispute the outcome, I was told I needed to provide documentation that was simply impossible to substantiate after the fact. Photos, estimates, original receipts for items years old — the burden of proof placed entirely on me, with no acknowledgment of their crew's role in the damage. There is no reasonable mechanism for a customer to "prove" damage that occurred entirely in their possession and care.
Mayzlin may look legitimate on paper, but their accountability ends the moment your belongings leave their truck. If you value your furniture, your time, or your sanity — look elsewhere.

Couldn’t agree more with most of the reviews…bait and switch on pricing…low ball the estimate then on a quality control call claim the estimate is wrong…jack the prices way up…ours almost doubled. Over promise and under deliver on timing of delivery, don’t care if the reps promise one thing but they deliver another. Claim professional packers, quote a price, end up with ruined business clothes, lots of broken things, things just thrown in a box (business clothes packed with kitchen supplies). Claims their professional packers made professional decisions. Horrible experience and no one at this company cares.

3 weeks before our move with Mayzlin Relocation we found another moving company. The company makes it very difficult to cancel, with the contract stating that "Customer must verify that the cancellation notice has been received for a complete refund of prepaid deposits" which means once you email asking to cancel, they need to call you back and confirm verbally, AND they need to send you a "refund form" you need to sign and send back. They said it would take 7-10 business days. I spoke to Joseph who would not let up and asked over and over again why we went with another company stating "we are entitled to know why" and that "it is odd to cancel". He then sent in a text message: "Thought you said you were going to let us know who you went with. Hopefully wasn't some scam broker like [customer name] was talking to originally". When I texted back and just asked for the confirmation he texted back "You got the verbal commitment 3 different times now, stop acting like we're trying to keep your money I can guarantee you we're not. Now if you don't mind letting us know who you went with that would be great." When I thanked him for putting it in writing he said via text "You bet! now are you going to tell us who you miraculously chose over us 3 weeks later...." I've never encountered such unprofessionalism and rudeness from a company, moving or otherwise. Why we're cancelling and who we're going with and when it's well within their timeline is none of their business and to hold our money hostage or try to keep us on the phone until we answer is absolutely ridiculous. The company reeks of entitlement and desperation. And knows nothing about customer service. Stay far far away from this company.

This was the WORST moving experience of my life (I have lived in five states and six cities). I have never written a negative review because I genuinely have never cared enough to write one, but this was the most poorly executed move I have ever experienced. From start to finish, they blatantly lied about timing. We didn't receive our belongings for THREE WEEKS. Every time we called regarding its whereabouts, their response was evasive and misleading. Then, when we finally received our belongings, they lost our office chair and broke nearly every single fragile, valuable item we owned, despite having clearly placed numerous FRAGILE stickers all over the cardboard boxes and having diligently wrapped them in bubble wrap prior to Mayzlin picking up the belongings. It also ended up costing nearly $600 more than the estimate because of the distance between the truck to our front door, which was NOT brought to my attention prior to signing the estimate. Truly the worst experience I have ever had with ANY company. ABSOLUTELY DO NOT RECOMMEND!!!!!!!

Horrible experience. While using AI during my virtual I realized my sales representative had a criminal background. When asked why he was using a fake name he refused to admit it. They lie and steal personal information. Run from this company.

The delivery itself was *fine* not too much damage. But our experience with sales and management was absolutely awful.

When you're researching moving companies: keep moving. Don't hire Mayzlin until they get better management.

1) Over-promise how long the shipping will take in order to land the sale: Two different employees told me it would take 4-11 days and their website says 5-10 days for the mileage of my trip. It ended up taking 30 days. You sign a contract giving a latest delivery date that you think is 'worst case scenario latest date' because of the humans you spoke to that said it would get there way earlier.

2) Impossible to get updates on shipment: from the time they loaded the truck I couldn't contact Mayzlin for 3 calendar weeks and I thought they just stole my stuff. I sent several emails to the sales and QA guys I'd worked with and left several voicemails for "customer care". Taking all of someone's earthly possessions then ghosting them for 3 weeks is absolutely wild.

3) You know a moving company will nickel & dime you, but they grossly underestimated the size of my shipment (so I paid 50% more than estimate) but the worst part is that they tried to charge an extra thousand dollars at delivery because they said the truck couldn't get to my house. I had to argue with them for days and show them photos of other trucks entering and exiting for my neighborhood for them to finally agree to send the semi and hey what do you know! Of course it got down my street just fine. They tried to charge an extra thousand dollars sight unseen.

Promised delivery dates were not fulfilled. Took 12 days beyond the agreed upon date. Several boxes went missing including tools, housewares, home decor, etc. Terrible customer service. Not sue why they inventory everything up front but make no effort to compare the lists at delivery.

The worst moving company I have ever worked with. They prey on customers and lie with promises of delivery dates, direct routes, and having their own trucks ready to go.

When looking for a mover I told them the most important thing was having a delivery date of December 12th. They said not a problem as long as I moved my pickup date up 48 hours, which I agreed to. Today is the 12th and all of my stuff is still in Austin Texas. For reference I am moving to Florida. At least a 3 day trip with DOT regulations.

Their customer service operator, John, gets off on being rude to customers. Just repeats the same “we are waiting for a truck” and won’t escalate to a supervisor, and will hang up on you at the slightest bit of resistance.

This company simply cannot be trusted if you need a reliable and stress free move. I can almost guarantee my things will be damaged. Make sure to leave reviews everywhere, including Google, BBB, and Verified Movers and anywhere else you can find.

Donnie in sales is a commission based liar, John is an unhelpful person who should be nowhere near customer service, and the owners are cowards who won’t make things right with customers.

Best advice to this company is to shut down. This ain’t the career path for yall.