MB Brent Park レビュー 

160
•
TrustScore 5段階評価の4.5

4.4

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

The team have great communication skills and Haydar ensured it was an easy and quick process for me to view the car, test drive and get an independent inspection. Everyone was very welcoming and was h... もっと見る

5つ星のうち5の評価

Had constant contact with Haydar who gave us top quality service from initial call to completion of purchase. Explained everything to the utmost. The do's and don'ts. What would be beneficial and what... もっと見る

5つ星のうち5の評価

It was a pleasure dealing with MB Brent Park. Adam the sales rep was very knowledgeable, professional and helpful, attentive but not over zealous. He guided me to make the right decision regarding th... もっと見る

5つ星のうち1の評価

Was confused over which model to buy, did my research and Yasser was extremely knowledgeable, helpful not pushy, laid out the facts and, in fact, some I never thought of. I could then decide. Called h... もっと見る


連絡先

4.4

優良

TrustScore 5段階評価の4.5

160件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

ネガティブなレビューの 41%に回答しています

通常1カ月以上経ってから回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.4

すべてのレビュー

(160)

過去12か月のレビュー数: 79件

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Outstanding service

Mr Yaseer was excellent from start to finish. He answered my all the queries very professionally and made the car buying process very easy and smooth. I definitely recommend MB Brent park to everyone.

2026年3月2日
5つ星のうち5の評価

I had an absolutely amazing experience…


I had an absolutely amazing experience with this dealership from start to finish. The customer service was outstanding — Haydar was professional, friendly, and genuinely helpful throughout the whole process.They made everything feel easy and stress-free, answered all my questions clearly, and never made me feel pressured at any point. It’s rare to find such honest and attentive service these days.I’m so happy with my car and couldn’t recommend them highly enough. If you’re looking for a smooth, trustworthy car-buying experience, this is definitely the place to go! 🚗

2026年2月18日
5つ星のうち1の評価

Shocking Customer Services

I had a deeply disappointing experience with MB Brent Park.
I worked with two Mercedes dealerships during my car buying process, and Brent Park was by far the worst. There was zero willingness to negotiate, and I was told an additional £599 “admin fee” would be added to the price, something the second dealer did not charge or even mention. In fact, the other dealer proactively offered added value without me even asking. The contrast between the two was night and day.
I had an issue that required escalation. I spoke to a salesperson twice and requested a call back both times, but nobody ever returned my calls. Only on my third attempt, when I called again myself did I finally reach someone. The salesperson I dealt with was rude and dismissive, showing no interest in resolving my concern. When I eventually spoke to a manager, he immediately blamed the finance company and even shared internal issues that should never be discussed with a customer. It was unprofessional from start to finish. Based on this experience, I would not recommend Brent Park MB.

2026年1月30日
自発的なレビュー
MB Brent Park ロゴ

MB Brent Park からの回答

Thanks for taking the time to share your feedback. We’re sorry to hear you left feeling disappointed.

To clarify a couple of points for transparency, MB Brent Park operates a fixed-price “no haggle, no hassle” approach, which is clearly stated on our adverts and website, and is designed to ensure fairness and consistency for every customer. We also offer a price match guarantee, which is outlined online.

Regarding the admin fee, we do need to correct one detail, it is £699 not £599 and it applies only to external third party finance applications. This is disclosed from the outset. Customers who finance directly with us are not charged this fee, and the charge covers costs associated with arranging third party finance.

You also reference an “issue that required escalation” without explaining what that issue was. From our records, the matter concern related to vehicle availability. The vehicle had not been reserved with a deposit, and unfortunately it was sold to another customer in the meantime. As with most retailers, our sales process is first come, first served unless a vehicle is formally reserved.

Following this, we attempted to contact you with several similar options available, as we stock a large range of Mercedes-Benz vehicles, however we were unable to reach you.
Kind Regards
MB Brent Park
Customer Service Team

5つ星のうち5の評価

Highly recommended

Great Experience. Very professional and extremely helpful staff. Helped me throughout my purchase from choosing the car to the getting me right finance deals. Kudos to Haider. Highly recommended.

2026年2月3日
5つ星のうち1の評価

Unreliable and unprofessional, disappointing

Unfortunately, the service is unacceptable, and very disappointing.
At the moment of the inspection the issue was unnoticed and not mentioned by seller and as soon as we drove off and noticed the fault - we got refused, they accepted the issue was present before the purchase but they wont take responsibility as it was unnoticed at the time of the purchase.
This company clearly does not value its customers. I strongly advise to be cautious. I have to say it was very stressful experience overall, unreliable and unprofessional, the name of the sales person- Haider.

2026年1月26日
MB Brent Park ロゴ

MB Brent Park からの回答

Thank you for your review, Mr Khan. We’re sorry to hear you feel disappointed.

To clarify the situation: the vehicle was viewed and inspected prior to purchase, and it was then sold and driven away. Some time after collection, you contacted us to report a dent that you said you had missed during your inspection. The dent in question was very small (approximately the size of a 5p coin). You also informed us that the vehicle had already been driven to another country by the time this was raised. As a goodwill gesture, we offered a contribution towards a repair, which you declined. We always aim to act fairly and professionally, and we respectfully disagree with the suggestion that we were unreliable or unprofessional.

5つ星のうち5の評価

Excellent service

Haydar was excellent and went he went above and beyond to make sure the car was in the best condition possible before purchase. There was no pressure selling and I felt very looked after. I will definitely be coming back here to purchase another car. the service was 5/5.

2026年1月21日
5つ星のうち5の評価

I had a great experience with MB Brent…

I had a great experience with MB Brent Park. Haydar was extremely professional, honest, and helpful throughout the entire process. He made selling my car easy and stress-free, handled everything smoothly, and kept me informed at every step. Excellent customer service from start to finish. Highly recommended!

2026年1月10日
5つ星のうち5の評価

I recently purchased my new Mercedes…

I recently purchased my new Mercedes and couldn’t be happier with the experience, thanks entirely to Haydar. From start to finish, he was absolutely amazing. His patience really stood out — he took the time to answer all my questions, never rushed me, and made sure I felt completely confident and comfortable with my decision.

The dealership itself is clearly the best place to buy a Mercedes. They are true experts when it comes to Mercedes cars, incredibly knowledgeable, and professional throughout the entire process. Haydar’s expertise, honesty, and genuine care made the experience smooth and enjoyable.

If you’re looking for a stress-free Mercedes purchase and outstanding service, I highly recommend this dealership — and especially Haydar. He goes above and beyond and I LOVE my car!

2025年12月23日

Trustpilot エクスペリエンス

Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。

プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。

Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。

よいレビューを書くための8つのヒントをご覧ください。

確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。

レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。

詳細情報