I made a wrong booking and ended up at MB Motors.🤫 Which turned out for the better good to see tech being used for what it's for all bookings online and follow up were a breeze to use. The servi... もっと見る
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Excellent customer focused service from MB. It's the first time I've used these guys after being recommend by a friend. Booked online and had lots of communication to ensure the appointment was still... もっと見る
Well what can I say apart from if you’ve never used this garage before then you MUST! They had my car for over 2 months with a very complicated issue, MB Motors have gone above and beyond to really s... もっと見る
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First time using MB Motors and very happy with the experience. Easy to book my MOT online, good communication with confirmation email and text. Friendly person on reception when I dropped my car off a... もっと見る
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企業情報
当該企業による記述
MB Motors is your trusted garage in Rugeley, providing expert servicing, repairs, diagnostics, and electrical work at fair prices. As a reliable MOT centre in Rugeley, we offer fast and affordable MOT Rugeley testing along with cheap tyres, DPF cleaning, and professional car servicing. Our skilled mechanics serve drivers across Stafford, Cannock, Lichfield, and surrounding areas, ensuring transparent pricing and a quick turnaround. Whether you need a full service, tyre replacement, or a same-day MOT in Rugeley, MB Motors is the local garage you can rely on. Book your appointment online or call us today.
連絡先
Unit 1, Trent Business Park, WS15 2HS, Rugeley, 英国
- 01889 882488
- mbmotors@outlook.com
- www.mbmotors.com
4.7
優良
101件のレビュー
ネガティブなレビューの 100％に回答しています
通常2週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
I made a wrong booking 😀
I made a wrong booking and ended up at MB Motors.🤫
Which turned out for the better good to see tech being used for what it's for all bookings online and follow up were a breeze to use.
The service quick, efficient and on budget.
Yes they not only do top notch motors they also cater for no so fortunate.
Good place and people.
Book it and get sorted. 😀👍
2026年4月17日
Everything clearly priced
Everything clearly priced. No pressure and very pleasant staff. Could not fault them as my son said top notch
2026年4月14日
Always excellent service!
2026年4月8日
Excellent customer focused service from…
Excellent customer focused service from MB. It's the first time I've used these guys after being recommend by a friend. Booked online and had lots of communication to ensure the appointment was still booked and a pre visit check in. The staff were great on arrival and I left my car with them for a service and MOT. I received automated updates on the jobs and options to carry out works for MOT advisories through a web page with thorough information about them . When I collected the vehicle it had also been cleaned inside and out, which I wasn't expecting. Would highly recommend and will use again.
2026年4月1日
Very knowledgable would go any we’re…
Very knowledgable would go any we’re else with my car now sorted it right out wen and other garage messed it up
2026年3月30日
Amazing service
Amazing service would 100% recommend them to family and friends. Always making sure your car is road safe. As well given the car a good wash before handing back.
2026年4月1日
MB MOTORS Rugeley からの回答
Thank you for your fantastic 5-star review.
We’re really pleased to hear you were happy with the service and that you would recommend us to your family and friends, that means a lot to the whole team. Ensuring every vehicle is safe and roadworthy is always our top priority, and we’re glad this showed during your visit.
It’s also great to hear the vehicle handover and clean made a difference.
We look forward to seeing you again at MB Motors Rugeley.
Outstanding From Start to Finish
Well what can I say apart from if you’ve never used this garage before then you MUST!
They had my car for over 2 months with a very complicated issue, MB Motors have gone above and beyond to really solve the issues I was dealt with. I would recommend the team 100% to care for your premium vehicle, the honesty and communication goes a long way!
2026年4月2日
自発的なレビュー
MB MOTORS Rugeley からの回答
Thank you for your fantastic 5-star review.
We really appreciate your patience while we worked through what was a very complex issue, and we’re pleased we were able to get everything resolved for you. Our team always aims to go above and beyond, especially on more involved diagnostics and repairs, so it’s great to hear that this showed throughout your experience.
Your comments on our honesty and communication mean a lot, as we pride ourselves on keeping customers fully informed every step of the way, particularly with premium vehicles.
Thank you again for your recommendation, and we look forward to seeing you again at MB Motors Rugeley.
Full Service
Great experience having car serviced today. Clear servicing options and then communication of any additional work recommended for authorisation as needed. Will use again!
2026年3月31日
MB MOTORS Rugeley からの回答
Thank you for your 5-star review.
We’re pleased to hear you had a great experience with your service. Providing clear servicing options and gaining authorisation before any additional work is carried out is a key part of how we operate, so it’s great to see this was reflected during your visit.
We really appreciate your feedback and look forward to seeing you again at MB Motors Rugeley.
Excellent experience from initial call…
Excellent experience from initial call all the way through to completion. Modern clean workplace and very competitive quote. I went after personal recommendation and will definitely be returning and telling friends and colleagues to at least get quoted for any required work.
2026年3月23日
MB MOTORS Rugeley からの回答
Thank you for your excellent 5-star review.
We’re really pleased to hear you had a great experience from your initial enquiry right through to completion. It’s great to know our workshop environment and competitive pricing stood out, as we work hard to deliver a professional and modern service for all our customers.
We also really appreciate you coming to us through a personal recommendation, and it means a lot that you would pass that on to friends and colleagues.
We look forward to welcoming you back to MB Motors Rugeley.
Back again to MB motors rugeley
Back again to MB motors rugeley.
Just a couple of small problems coolant leak and air conditioning not working.
The work was done quickly and very professional. I picked up my motor on a Friday afternoon and drove home. Over the weekend I noticed that the air conditioning was not working quite as it should I popped in to the first thing Monday morning to have it checked (with no appointment)they checked it over and reported back to me that the miner fault was fixed and all was good. I would like to give all the staff a big thanks for their help and support.
2026年3月20日
MB MOTORS Rugeley からの回答
Thank you for your fantastic 5-star review and for returning to us again.
We’re pleased we were able to resolve the coolant leak and air conditioning issue quickly and professionally. It’s also great to hear that when you returned, we could get the vehicle checked and the minor fault sorted straight away without any hassle.
Providing ongoing support and making sure everything is right after the work is completed is just as important to us, so your feedback means a lot to the whole team.
Thank you again for your continued trust in MB Motors Rugeley, we look forward to seeing you again.
Great reception
Great reception, very good work, my goto vehicle management place in Rugeley
2026年3月19日
MB MOTORS Rugeley からの回答
Thank you for your 5-star review.
We’re really pleased to hear you were happy with both the reception and the work carried out. It means a lot to be considered your go to vehicle management specialist in Rugeley.
We appreciate your continued support and look forward to seeing you again at MB Motors Rugeley.
Great service and they kept us informed…
Great service and they kept us informed along the way. Car was even cleaned and tidy following all the work they did to fix the car.
2026年3月26日
MB MOTORS Rugeley からの回答
Thank you for your 5-star review.
We’re really pleased to hear you were happy with the service and the communication throughout. Keeping customers informed at every stage is a key part of how we work, so it’s great to see that reflected in your experience.
It’s also good to hear the vehicle handover and clean made a difference.
We appreciate your feedback and look forward to seeing you again at MB Motors Rugeley.
MB MOTORS Rugeley からの回答
Thank you for your 5-star review.
We’re pleased to hear you were happy with the service and found our team informative. Providing clear advice and keeping customers well informed is something we take pride in.
We appreciate your feedback and look forward to seeing you again at MB Motors Rugeley.
Great service from MB as usual.
Great service from MB as usual.. Friendly check in process and my mot completed on time ..
2026年3月13日
MB MOTORS Rugeley からの回答
Thank you for your 5-star review.
We’re really pleased to hear you had another great experience with us. It’s great to know the check in process was smooth and your MOT was completed on time.
We appreciate your continued support and look forward to seeing you again at MB Motors Rugeley.
Excellent customer care
Excellent customer care Was kept fully informed about the service and mot procedure and no hidden charges Fully recommend MB MOTORS
2026年3月20日
MB MOTORS Rugeley からの回答
Thank you for your excellent 5-star review.
We’re really pleased to hear you were happy with the customer care and that you were kept fully informed throughout your service and MOT. Transparency and clear communication, with no hidden charges, are key to how we operate.
We truly appreciate your recommendation and look forward to seeing you again at MB Motors Rugeley.
MB MOTORS Rugeley からの回答
Thank you for your 5-star review.
We’re pleased to hear you found our team considerate and helpful. Providing a professional and supportive experience for every customer is something we take great pride in.
We appreciate your feedback and look forward to seeing you again at MB Motors Rugeley.
I recently took my car to MB Motors for…
Update due to the reply below.
I had to return the car twice for the correct window wiper to be fitted. The Monday after picking it up on the Friday when the original work was done as it was hanging over the side of the car, and then a few days later when I dropped it back in for your garage to inspect the other issue I raised as the other wiper blade you put on was to short and wasn’t clearing the windshield correctly leaving an area in the drivers views.
It is also true you called me once on a Sunday, but to ask me to remove my review, and when I refused you asked if I would come and see you. We made an appointment for 11am the following Friday. I arrive at 10:55, your receptionist said she would let you know I had arrived. She then told me you would be with me within a few minutes, then after waiting a while she later told me you would not be able to make the meeting. I gave your garage the opportunity to look at the issues I had, I gave you the opportunity to put it right and gave you the opportunity to meet me on your request. All of which you didn’t do.
I recently took my car to MB Motors for a wet belt replacement. During the process, additional work was recommended and carried out, bringing the total bill to around £3,500 from just under £1700.
There were issues with work carried out. It took three attempts to fit the correct windscreen wiper: the first was too long and overlapped the passenger-side A-pillar, and the second was too small.
More concerning was an issue with the steering and a new noise from the car that was not present before the work was done. When I returned to the garage, they suggested the steering rack needed replacing, which would have been another major repair.
Instead, I took the car to a different garage for a second opinion. They found that a track rod end had been left loose following work carried out by MB Motors, which is a serious safety issue.
Prior to being able to get it into a different garage I had to take the car off the road, which being self employed and the car is part of my business it meant I lost additional earning and had to pay a different garage to under go the work to put the car right.
After searching the internet and speaking to a few different garages as I was concerned about the noise, it would seem, the Ford wet belt kit normally includes a water pump, yet mine was not replaced as part of the job. This was my fault for not checking what was part of the package. So will definitely be checking in the future if OEM Parts are used and what the package includes. I’m not saying OEM parts were not used as I have no way of knowing, but it’s worth checking before booking your car into any garage.
Based on my experience, I would not trust them to work on my vehicle again.
2026年2月18日
MB MOTORS Rugeley からの回答
Thank you for your review.
We take all feedback seriously, however a number of the points raised are factually incorrect and require clarification.
The initial work carried out on your vehicle, including the wet belt replacement, was completed following correct diagnostic procedures and with your authorisation. Any additional work was clearly communicated and approved prior to being undertaken.
Regarding the windscreen wiper, this was a minor parts supply issue which was rectified promptly. It was not a repeated or ongoing issue as suggested.
With reference to the allegation of a loose track rod end, this is categorically denied. As part of our standard quality control process, all work is documented and photographed upon completion, and there is no evidence to support this claim. We have operated this process consistently for years to ensure the highest standards of safety and workmanship.
You also reported additional noise post-repair. We investigated this and provided professional advice based on our findings. It is important to note that vehicles of this age and condition can present multiple underlying issues, particularly following major engine work.
In relation to the wet belt kit, components such as water pumps are not always included as standard and are replaced based on manufacturer guidance, condition, and customer authorisation at the time.
We also made multiple attempts to resolve this matter professionally, including inviting you to attend the workshop to review and discuss the concerns. Unfortunately, two arranged appointments were not attended following agreement over the phone.
We strongly refute any suggestion that unsafe work was carried out. MB Motors Rugeley operates to a high standard, with strict processes in place to ensure vehicle safety, transparency, and quality workmanship.
If you wish to resolve this matter constructively, we remain open to discussing this further.
Kind regards,
MB Motors Rugeley Limited
MB MOTORS Rugeley からの回答
Thank you for your feedback.
We take comments like this seriously and would like to clarify that no unnecessary work is ever advised. All recommendations are based on our diagnostic findings and are provided with clear explanations so customers can make informed decisions.
Our pricing reflects the quality of parts, level of expertise, and standard of service we provide. We always aim to be transparent and obtain authorisation before any work is carried out.
If you would like to discuss this further, we would welcome the opportunity to review your case with you directly.
Kind regards,
MB Motors Rugeley Limited
Friendly and professional staff
Friendly and professional staff. Job completed quickly and to a high standard.
2026年3月10日
MB MOTORS Rugeley からの回答
Thank you for your 5-star review.
We’re pleased to hear you found our team friendly and professional, and that the work was completed quickly and to a high standard. Delivering efficient, high quality service is what we strive for every day.
We appreciate your feedback and look forward to seeing you again at MB Motors Rugeley.
Excellent service from booking
Excellent service from booking, adding tyres (which were also very competitive) through to MOT and tyres all fitted and back on my hands within 1 hour, and a free drink and make to work in comfort at the clean waiting area
Perfect for a busy working person thanks MB 👍🏻
2026年3月9日
MB MOTORS Rugeley からの回答
Thank you for your excellent 5-star review.
We’re really pleased to hear you were happy with the full process from booking through to MOT and tyres, and that everything was completed efficiently within the hour. It’s great to know our competitive pricing and fast turnaround made a difference for you.
We’re also glad you were comfortable in our waiting area and able to make use of the complimentary drinks while you waited.
We appreciate your support and look forward to seeing you again at MB Motors Rugeley.
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