Pessima esperienza, assistenza e servizio clienti non ha saputo affrontare il problema, degli errori possono capitare nell'utilizzo dell'app e sinceramente da loro mi aspettavo assistenza e risoluzion... ãã£ãšèŠã
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Can I give 0 stars? This app is the most frustrating experience. It makes me want to order Wendyâs. We are on the go a lot bc of kidsâ sports and activities, so we eat out a lot. At this point, I avoi... ãã£ãšèŠã
Dislike the fact you raised how many points things cost. I've had such problems with the app and at one point LOST OVER 12k points that just disappeared!! People are struggling and they should b... ãã£ãšèŠã
I ordered through the McDonaldâs app, the order arrived but completely different from what I wanted. After lengthy chats with both Uber eats and McDonaldâs plus sending e-mails, I was given partial... ãã£ãšèŠã
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Useless app
Useless app, consistently non responsive especially when you try to use any special offers. They will not add to your order. Infuriating
Rewards never get them
Every time I try to get rewards due to points earned the item I choose always has item unavailable and absolute con ð
For a company the size of McDonalds
For a company the size of McDonalds, this app is really no where near acceptable. Whoever designed this app should be fired and also banned from making any other app, it's like it was designed by a child, that has had no education, has been spun around twenty times and sent into a mirror maze.
Extremely slow, fails to work and makes you look like an idiot when in a queue with loads of people. Totally embarrassing.
Just drop your prices and quit it with all the loyalty and points crap.
Just an update : just had an email from McDonald's blaming the user (me), and basically saying I am lying that the app is working. A look down some of the below comments shows that we all must be liars eh?
This is a really bad app.Ordered twiceâŠ
This is a really bad app.Ordered twice off it and first time driver got lost and than changed driver.zFood arrived cold .Unable to complain on app and noone answers email .Order breakfast this morning aot of items missing .Phoned to complain was shut down with go on app .Knowing that once you paid there don't give a toss..Instead blaming the staff for not packing right orders.But no offer of refund .
McDonaldâs App Awful and complicated
Missing items on my order again via McDonaldâs App! Called McD HQ they said call the number on the text - I said I never got a text and email had no number. They gave Uber eats number which stated they no longer support that number. Awful awful service all round
I didnât receive an item that cost overâŠ
I didnât receive an item that cost over £5, contacted the store they told me to report on the app and the customer service on the app said they wouldnât refund. The delivery driver company also wouldnât refund so now Iâm hungry and out of pocket.
Shocking mcdonald's is a multimillionâŠ
Shocking mcdonald's is a multimillion pound company and they can't even get there app working correct.. always fails
They should invest some money into there app.
Iâve tried to use the app but had toâŠ
Iâve tried to use the app but had to order from somewhere else the app is so bad how can a multi millionaire company y allow this! Iâve ported from somewhere else
App is very poor
App is very poor, manipulates customers with time on being on time and being able to apply for refunds and cancelling order without cancellation fee very poor!
It's the worst app I have ever used!!
It's the worst app I have ever used!!! Whenever I want to make an order, I have to uninstall and reinstall it. Sometimes I need to do that abut 3 or 4 times!! You need to invest in a better company to run your app!
Part of the order was missing and itâŠ
Part of the order was missing and it was impossible to claim the cost of the missing items back via the app!
Use Uber Eats directly instead, save yourself the hassle.
Horrendous experiences
Every time I place an order through the app to be delivered. The order is always wrong. Missing items, somebody elseâs order being delivered and McDonalds doesnât want to know. The store will tell you to contact the delivery company that they nominated through their app for any issues. An absolute scam of a service
The worst custom service ever
The worst custom service ever. There's a ALWAYS some issue with orders and they never ever get resolved. I've had burgers without patties, missing items, incorrect items, freezing food.
This app is not fit for purpose goâŠ
This app is not fit for purpose go through my order get to payment always an item not available warning even though it is always when a deal is on at the time absolutely shocking last 10 or more visits I've not been able to order through the app missed out on deals and points.
Does not work- absolutely useless
Does not work- absolutely useless. Surprised that a company like McDonalds would associate itself with such a product. Even the staff know it doesn't work.
Keeps glitching
Keeps glitching, no orders going through. Often have this problem with collections, but now also with deliveries. Useless, went to another takeaway!
Yet again
Yet again, missing items. Useless customer service. Do not use this app
App really is useless
App really is useless, I can order get the the restaurant and when I say I'm here it says you are not, I give the order number within the app and the can't find d it, so can't take advantage of the deals, even the staff say the app is useless. I have set permissions for location, I can't find any online help, but guess by the rating of the app we are all in the same boat
Horrible app
Horrible app. People want to enter their order quickly. Its to busy and cumbersome.
Delivery gone wrong and I paid the price.
I am off work sick and ordered some food to be delivered, once the order arrived I noticed the double quarter pounder with cheese was missing, called them and was given a number for Uber Eats, called them and it is Mcdonalds policy to NOT refund under these circumstances. Is this not theft? I have paid for something I did not get, surely that isn't legal?? One thing is for sure, I will never give them a penny of my hard earned money ever again.
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