Medical Specialists® Pharmacy レビュー 

Medical Specialists® Pharmacy からの回答

2024年4月3日

Dear Patient

Thank you for taking the time to leave us Feedback, and we note your comments, however, we strongly disagree with them.

Firstly, as you have stated yourself, you do not have a dental abscess. We have made it very clear on the product page for this medication that we prescribe it for dental abscesses.

Secondly, post-implant infections must be managed by the surgeon that was involved in the procedure or a similarly qualified surgeon who must examine the area first as there is a higher risk of post-operative complications, and it is not a standard infection that can be managed by a normal dentist.

Therefore, this situation is obviously beyond our remit and you need to be assessed and treated by your dental surgeon.

We are very sorry you were not happy with the outcome of your request for antibiotics, but our Prescribers always make their decisions in the best interests of patient care.

Kind regards.

Patient Support Team.

Medical Specialists® Pharmacy からの回答

2024年4月9日

Dear Gerard

Many thanks for taking the time to leave us a review.

However, we must stress that you requested medication for a condition that we do not prescribe for as it requires examination and treatment from your own GP or eye specialist.

It is made very clear what we prescribe the medication for on the product page, which you can see before actually getting to the medical questions, so we are surprised by your comments.

In addition, we do not take any payment until a consultation is approved by one of our Prescribers. Your pending transaction was aborted by us however, meaning your bank will have re-credited the full amount back to you.

Kind regards.

Patient Support Team.

Medical Specialists® Pharmacy からの回答

2024年3月20日

Dear Sarah

We are delighted to hear you are pleased with our service and would consider using us again should the need arise. We are consistently reviewing our prices to help patients, and we are definitely amongst the very cheapest you will find on the internet.

Kind regards.

Patient Support Team.

Medical Specialists® Pharmacy からの回答

2024年2月20日

We are sorry to hear the problems you encountered and apologise for any inconvenience this may have caused.

Unfortunately the medication you requested is for acne treatment only. We do not have it listed on our contraceptive page, only on our acne treatment page.
We appreciate it is also a contraceptive, but we are only allowed to prescribe it as an acne treatment. You should have noticed that all the questions were related to acne.

Please note, we did not take payment, and never do so until the medication has been approved by one of our prescribers. Therefore your payment was never taken but was aborted instead.

Medical Specialists® Pharmacy からの回答

2023年8月7日

Dear Debra

We are overwhelmed by your kind words and fantastic review you have left for us. Thank you so much for the nice comments and we are delighted to hear you appreciate the service we provide to all our patients.

We hope your treatment is working as intended, but if you have any questions at all, please do not hestitate to get in touch.

Kind regards.

Patient Support Team.

Medical Specialists® Pharmacy からの回答

2023年8月9日 に更新

Dear Jack

Thank you for your comments.

We have already contacted you privately about this issue, however would like to re-iterate it is not a refund as we did not process your order and therefore have not taken any money.

Due to Data Protection we cannot directly speak to your bank about the delay with this specific transaction, but have given you a transaction code which should help them identity the transaction status and release this money back to you, as this process is not down to us.

In addition, we have previously spoken to Sage Pay (Opayo) about this issue, who state:

“The typical time frames for money returning to your customers bank is their own bank timeframes. If your customer is waiting longer than usual you can provide them with the Bank auth code of the transaction This will allow the bank to take the shadow off the transaction and release it earlier back in to the customers available bank balance. If need be using the same bank auth code the customer can ask their bank to complete an ARN check this is typically a trace to identify where within the bank system their money is.”

With this in mind, we advise speaking to your bank again, provide them with this code and ask them why this process is taking longer than expected.

Once again, we sincerely apologise about the delay but as you can see from the above, this is beyond our control.

Kind regards.

Patient Support Team.

*UPDATE FROM MEDICAL SPECIALISTS ON 09/08/23*:

Patient has provided evidence from their own bank which clearly shows that the bank have said they can take up to 30 days to re-credit the amount back to the patient.

Therefore, unfortunately we cannot speed this process up for the patient and it is entirely down to their own bank why they are taking so long. We never took for the money and simply aborted a pending transaction several weeks ago. The length of time for the re-credit to complete is rare and we fully understand is frustrating, but this is nothing to do with us and we have not lied about any information we have provided, despite the insinuation of the review left for us.

Patient Support Team.

Medical Specialists® Pharmacy からの回答

2023年7月14日 に更新

Dear Sion

Thank you for your comments.

Kind regards.

Patient Support Team.

Medical Specialists® Pharmacy からの回答

2023年6月19日

Dear Diane

Thank you for your review.

It is very rare to hear of our patients taking more than one hour to complete an online consultation, so it is likely that the page timed out and your information was lost because of this.

Unfortunately this is something out of our control and for security purposes, it is standard practice on websites when the same page is left open for an extended period. However, if you have a lot of medical information for our Prescribers, we advise you type it elsewhere initially (such as MS Word) and paste it into your consultation as you are going through your order. This would avoid the same issue re-occurring.

If you need to discuss anything else about placing your order or have any questions, please feel free to contact us.

Kind regards.

Patient Support Team.

Medical Specialists® Pharmacy からの回答

2023年6月13日

Dear Terry

Thank you for your kind words. We are really appreciative of such a fabulous review you have written for us and are glad you were happy with the service we provided.

Kind regards.

Patient Support Team.

Medical Specialists® Pharmacy からの回答

2023年4月3日

Hi Polly

Thank you so much for your kind words and for leaving us such a fantastic review. We are pleased to hear you were happy with our service.

Kind regards.

Patient Support Team.

Medical Specialists® Pharmacy からの回答

2023年2月28日

Hi Tracie

Thank you for your nice comments and leaving such a fantastic review of our service.

Kind regards.

Patient Support Team.

Medical Specialists® Pharmacy からの回答

2023年2月7日

Hi Jane

Thank you for your kind words and leaving us a 5-star review. We really appreciate it.

Kind regards.

Patient Support Team.

Medical Specialists® Pharmacy からの回答

2023年2月9日

Thanks for taking the time to leave a nice review.

Kind regards.

Patient Support Team.

Medical Specialists® Pharmacy からの回答

2023年2月7日

Hi Martin

Thank you for leaving us such a great review. We are pleased you are happy with our service. However, We believe you have made a mistake in leaving us a 1-star review. Please can you amend this at your convenience?

Kind regards.

Paient Support Team.

Medical Specialists® Pharmacy からの回答

2023年2月9日

Many thanks for a great review.

Kind regards.

Patient Support Team.

Medical Specialists® Pharmacy からの回答

2023年1月27日

Great review which is much appreciated.👍

Kind regards.

Patient Support Team.

Medical Specialists® Pharmacy からの回答

2023年1月9日

Many thanks for a great informative review.

We hope you will use our services again should the need arise.

Kind regards.

Patient Support Team.

Medical Specialists® Pharmacy からの回答

2023年1月3日

Thank you for the review.

Yes it's been a difficult time with the festive holidays and the postal strikes, but we always do our utmost best to get approved medication out to our customers on time.

Kind regards.

Patient Support Team.