Was skeptical as never heard of this company but this k beauty product was out of stock in other places. Pleasantly surprised, sweet packaging, fast delivery.
企業が回答しました
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レビュアーのコメントを見てみましょう
This was my third order from Melon and Starfish , and again it was faultless. I love shopping with these guys. A great choice of products, super fast delivery and always so beautifully wrapped. You ca... もっと見る
企業が回答しました
I'm always a bit hesitant when ordering from sites I haven't ordered off before but melon & starfish is amazing. Super speedy delivery, items are perfect and they also included a lovely wee surprise e... もっと見る
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The prThe price of the product is good but in the shipping charges they did not include the import taxes from England to Italy, so I had to pay customs the taxes plus duties which were almost as much... もっと見る
企業情報
当該企業による記述
Start your K-beauty skincare journey with us today at Melon & Starfish! FREE Shipping for £30+ U.K orders.
連絡先
Manchester, 英国
- hello@melonandstarfish.com
- www.melonandstarfish.com
4.5
優良
263件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 75％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Melon + Starfish からの回答
Hi, thank you so much for your review. Kind regards, M&S Team
It’s been over 10 days and I syill have…
It’s been over 10 days and I syill have not received my order . Thanks to great customer service the problem has been resolved . Hermes Lost my order but the shop sent another parcel . Thank you very much
2022年2月12日
Melon + Starfish からの回答
Hi,
Sorry to hear your parcel hasn't arrived yet. Please contact us to resolve this case as we are always here to help you with your order.
Unfortunately, we have no control over the courier's delivery operations once the parcel leaves our premises therefore we have asked the courier company to update us on the parcel status and are awaiting their reply.
Kind regards, M&S Team
Fantastic products the volcano ash mask…
Fantastic products the volcano ash mask is really
Good for combination skin - I got it for my teenage son for his spots n he likes
It n I have one as well now :) Bonus !!
And the name
Melon and starfish is so lovely
2022年1月27日
Melon + Starfish からの回答
Hi Rachel,
Thank you so much for your kind review. It has made our day :)
Kind regards, M&S Team
Great for K beauty
My order came very quickly, all my products have been great, the prices are very reasonable only issue would be the courier damaged the box and all the packing but all products were fine so it’s not a prob.
2022年1月19日
Melon + Starfish からの回答
Hi Paola, Thank you so much for your review and details on the parcel's packaging after delivery. We will relay this feedback to the courier company and hopefully prevent such cases from happening in the future. Kind regards, M&S Team
Shop elsewhere. There are better shops out there
First and last order on this website. I placed an order 10 days ago and never received my products. Are the items coming directly from Korea...? Also, I ordered as a guest and saw they created an account for me. Anyway, to avoid.
2022年1月13日
Melon + Starfish からの回答
Hi Lili, Sorry to hear your parcel hasn't arrived yet. Please contact us to resolve this case as we are always here to help you with your order. We can see from the tracking information on 9th January, the courier (Hermes) had to reschedule your delivery. On the 10th of January, the driver noted this, "Your local courier couldn't make it out to you today but they still have your parcel for delivery on their next working day". Unfortunately, we have no control over the courier's delivery operations therefore we have asked the courier company to update us on the parcel status and are awaiting their reply. We would recommend finding your tracking number within the dispatch email, or in your account to see the latest delivery status. Kind regards, M&S Team
Great site
I enjoy using this site. Fantastic choice of products. Items always arrive well packaged with samples, a lovely way to discover new items. I can find no fault with service.
2022年1月13日
Melon + Starfish からの回答
Hi Hazel, thank you so much for your lovely review. We hope you enjoy your products and the samples :) Kind regards, Melon & Starfish Team
Excellent products
2022年1月2日
Melon + Starfish からの回答
Hi Rebecca, thank you so much for your review. We hope you enjoy your products. Kind regards, Melon & Starfish Team
Delivered quickly but awful returns…
Delivered quickly but awful returns policy that wasn’t shown before buying the product. Basically I can’t return the product I bought even though I only tried it once and had an allergic reaction to it.
2021年12月27日
Melon + Starfish からの回答
Hi, thanks for your review. Our Returns Policy has always been easily accessible and transparent – it is located at the Footer and titled, "SHIPPING & RETURNS". The footer is always shown whether the visitor is at product page or checkout page, prior to product purchase.
Our Return Policy is in line with industry standard practices as seen on Lookfantastic.com or Selfridges. Return Eligibility is highlighted to encourage our customers to read before purchase. It clearly states that unwanted goods that must be unopened in pristine condition with any retail seals unbroken. https://melonandstarfish.com/shipping-returns/
We understand from your return request via email - the reason was due to the BB cushion shade not matching your skin colour and that it looked ‘cakey’ on your skin, not because you had an allergic reaction as per your review.
As with all products, we expect, encourage customers to do extensive research on each and every product prior to purchase as they know their own skin best. Furthermore, we are always available to help and answer any questions they may have about a particular product.
Best website to order k-beauty and skincare!
Always easy to order, simple service and quick delivery! The range of products is always great and so far over the past few years everything I’ve wanted is always in stock too. Also, the amazing samples that are included each time! Thank you to the Melon and Starfish team!!
2021年11月30日
Melon + Starfish からの回答
Hi Megan, thank you so much for your lovely review and continued custom with us. You have made our day! Kind regards, Melon & Starfish Team
Melon + Starfish からの回答
Hi, thank you so much for your kind review. Have a lovely day :) Kind regards, M&S Team
Amazing service
Amazing service - Quick delivery, excellent Eco-friendly packaging, all items arrived and I love them. Cute additional samples.
2021年11月25日
Melon + Starfish からの回答
Hi, thank you so much for your kind review. Have a lovely day :) Kind regards, M&S Team
Melon + Starfish からの回答
Hi, thank you so much for your kind review. Have a lovely day :) Kind regards, M&S Team
Melon + Starfish からの回答
Hi, thank you so much for your kind review. Have a lovely day :) Kind regards, M&S Team
amazing amazing amazing
amazing amazing amazing. i would highly recommend them. also i would highly recommend their dokdo toner its amazingly hydrating perfect for sensitive skin.
2021年10月6日
自発的なレビュー
Melon + Starfish からの回答
Hi, thank you so much for your kind review. Have a lovely day :) Kind regards, M&S Team
Quick shipping and amazing quality…
Quick shipping and amazing quality products. Will never stop ordering, always lovely to get samples of new products as well. Fantastic company!
2021年9月23日
Melon + Starfish からの回答
Hi, thank you so much for your kind review. Have a lovely day :) Kind regards, M&S Team
Melon + Starfish からの回答
Hi, thank you so much for your kind review. Have a lovely day :) Kind regards, M&S Team
Fast delivery!
2021年8月10日
Melon + Starfish からの回答
Hi, thank you so much review. Have a lovely day :) Kind regards, M&S Team
great service and product!
2021年7月20日
Melon + Starfish からの回答
Hi, thank you so much for your kind review. Have a lovely day :) Kind regards, M&S Team
I loved the products i bought!
I loved the products i bought!! They eere reasonably priced too. However, i payed 5 pounds for uk shipping which i feel like is a lot and it took a little over a week for me to get my package
2021年7月15日
Melon + Starfish からの回答
Hi, thank you for your review, we will be reviewing our shipping services to offer more choices for our customers. Kind regards, M&S Team
Item arrived quickly and safely
Item arrived quickly and safely. Will definitely be ordering from them again.
2021年7月7日
Melon + Starfish からの回答
Hi, thank you so much for your kind review. Have a lovely day :) Kind regards, M&S Team
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