Millets - Chippenham レビュー 

978
TrustScore 5段階評価の5

4.9

17/18 High Street, SN15 3ER Chippenham, GB


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レビュアーのコメントを見てみましょう

5つ星のうち1の評価

I haven’t received my order. Said it had been delivered to store. When I went in it said it had been collected and the man behind the desk said to contact Millets as there was nothing he could do as s... もっと見る

企業が回答しました

5つ星のうち5の評価

I had such a fantastic experience at Millets thanks to Doug. He took the time to understand exactly what I needed for my first backpacking trip and patiently talked me through the different option... もっと見る

企業が回答しました

5つ星のうち5の評価

Went in today for the second time this week to get some last minute supplies for a camping trip this weekend and on both visits I had amazing customer service, the staff were proactive in helping, g... もっと見る

企業が回答しました

5つ星のうち5の評価

We were assisted by Doug at the Chippenham store, who had been employed by Millets for 60 years! Not only did he make useful suggestions regarding our purchases but filled us in on a bit of company hi... もっと見る

企業が回答しました


企業情報

  1. アウトドア衣料・用品店
  2. アクティブウェア店
  3. バッグと旅行かばんの店
  4. キャンプ用品店

Millets - Chippenham について

当該企業による記述

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.

Contact us via Customer Care

連絡先

4.9

優良

TrustScore 5段階評価の5

978件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.9

すべてのレビュー

(978)

過去12か月のレビュー数: 5,729

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価
Millets - Chippenham ロゴ

Millets - Chippenham からの回答

Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.

Thanks again for your review,
Millets Customer Care Team

5つ星のうち5の評価

I love millets

I love millets. The staff in my local store are lovely. Never had a problem on line. Good service and quick delivery.

2026年8月18日
Millets - Chippenham ロゴ

Millets - Chippenham からの回答

We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.

Thanks for shopping with us and we hope to see you again soon.

Kind Regards
Millets Customer Care Team

5つ星のうち1の評価

I haven’t received my order

I haven’t received my order. Said it had been delivered to store. When I went in it said it had been collected and the man behind the desk said to contact Millets as there was nothing he could do as someone had obviously accidentally marked it as collected when it hadn’t actually been delivered to store. Can seem to get any reply from millets on the matter

2026年8月15日
Millets - Chippenham ロゴ

Millets - Chippenham からの回答

Hi,

Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at millets.co.uk/customer-care/contact-us

Thanks again for your time,
Millets Customer Care Team

5つ星のうち5の評価

Helpful staff

Vicky especially was very friendly and helpful in finding me some decent boots. She even discounted them for me 😊

2026年8月14日
自発的なレビュー
Millets - Chippenham ロゴ

Millets - Chippenham からの回答

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Millets Customer Care Team

5つ星のうち5の評価

Great service

Great service, quick and easy and Doug pointed out the offer that I’d have otherwise missed, saving me money in the process!
Such a valued business in our town.

2026年7月30日
自発的なレビュー
Millets - Chippenham ロゴ

Millets - Chippenham からの回答

Hello,

Many thanks for rating us so highly.

We hope that you find our choice of products and service great value.

Thanks again for the 5 stars,
Millets Customer Care Team

5つ星のうち5の評価

I had such a fantastic experience at…

I had such a fantastic experience at Millets thanks to Doug. He took the time to understand exactly what I needed for my first backpacking trip and patiently talked me through the different options without any pressure to buy. His knowledge, honesty and genuine enthusiasm made choosing the right backpack so much easier.

Doug was incredibly kind, approachable and went above and beyond to make sure the bag fitted properly and was comfortable before I left the store. It’s rare to come across customer service this good, and he made what could have been an overwhelming decision feel easy and enjoyable.

A huge thank you, Doug, for all your help. You’re a real credit to the team, and I couldn’t recommend you more highly!

2026年7月28日
自発的なレビュー
Millets - Chippenham ロゴ

Millets - Chippenham からの回答

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Millets Customer Care Team

5つ星のうち2の評価

Don't expect a warm welcome

The manager was publicly berating and demeaning the junior member of staff. This is not acceptable behaviour and as a customer is very uncomfortable. When I went to the counter to pay both carried on what they were doing without acknowledging me. Poor service and rude staff.

2026年7月19日
自発的なレビュー
Millets - Chippenham ロゴ

Millets - Chippenham からの回答

Hi,

Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at millets.co.uk/customer-care/contact-us

Thanks again for your time,
Millets Customer Care Team

5つ星のうち5の評価

Amazing and convenient local shop.

Went in today for the second time this week to get some last minute supplies for a camping trip this weekend and on both visits I had amazing customer service, the staff were proactive in helping, giving advice on products and sizing, and willing to open boxed products to let us try things out, etc.

Special shoutout to Doug who served us today, and whose 80th Birthday it was! (At least according to the batch he was wearing). He was incredibly knowledgeable and basically gave us a personal shopper experience to ensure we got everything we needed, in the right sizes etc.

2026年7月9日
自発的なレビュー
Millets - Chippenham ロゴ

Millets - Chippenham からの回答

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement.

Kind regards,
Millets Customer Care Team

5つ星のうち5の評価

Great service from Doug

Great service from Doug

2026年7月9日
自発的なレビュー
Millets - Chippenham ロゴ

Millets - Chippenham からの回答

Hello,

Thanks for giving us the maximum score.

Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.

Thanks again for the review,
Millets Customer Care Team

5つ星のうち5の評価

Doug was very helpfull

Doug was very helpfull, he helped me with sandals gave me a couple of sizes to try. He made the sale quick and easy, at a great price!
I look foward to buying from Millets Chippenham again!

2026年6月25日
自発的なレビュー
Millets - Chippenham ロゴ

Millets - Chippenham からの回答

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Millets Customer Care Team

5つ星のうち5の評価

Fantastic Store

Popped into Millets Chippenham this morning for some items. Doug immediately found me precisely what I was looking for. As always a great service from this store, which is so very useful.

2026年6月25日
自発的なレビュー
Millets - Chippenham ロゴ

Millets - Chippenham からの回答

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Millets Customer Care Team

5つ星のうち5の評価

Good pricing and quick delivery.

Good pricing and quick delivery.
I should take a star off because they use EVRI for delivery but it arrived safely (you roll the dice using EVRI) so I can't really.

2026年6月14日
Millets - Chippenham ロゴ

Millets - Chippenham からの回答

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Millets Customer Care Team

5つ星のうち5の評価

Great all round in-store service

Doug was friendly, welcoming and helped reassure me that the rucksacks I was looking to purchase were suitable. He also had a look if they had something else in stock I was looking for. Efficient checkout when purchasing the rucksacks too. Great all round service & would definetely recommend a trip into the store instead of purchasing online, for added guidance offered.

2026年6月15日
自発的なレビュー
Millets - Chippenham ロゴ

Millets - Chippenham からの回答

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Millets Customer Care Team

5つ星のうち5の評価

Quality replacement

Always good service, but exceptional this time. Had a manufacturing quality issue with footwear and it was resolved by Bradley and Vicky in record time. Thank you both.

2026年6月18日
自発的なレビュー
Millets - Chippenham ロゴ

Millets - Chippenham からの回答

HI,

Thank you for giving us a 5 star review.

We really hope that each and every experience you have with us is as good as this one.

Kind regards,
Millets Customer Care Team

5つ星のうち5の評価

Went into Millets Chippenham for a few…

Went into Millets Chippenham for a few things for the upcoming scout and family camping trips. Doug was very helpful answering any questions I had as always when I've been in there. Quick, friendly service :-)

2026年6月17日
自発的なレビュー
Millets - Chippenham ロゴ

Millets - Chippenham からの回答

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Millets Customer Care Team

5つ星のうち5の評価

Excellent service

Excellent service from Doug when choosing a raincoat. Thoroughly professional and really knows the stock. Always find the service in this store extremely good.

2026年6月17日
自発的なレビュー
Millets - Chippenham ロゴ

Millets - Chippenham からの回答

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Millets Customer Care Team

5つ星のうち5の評価

Doug was super helpful and polite

Doug was super helpful and polite. I couldn’t find what I needed on the shelves so Doug kindly went and checked the stock out the back, and thankfully he found it.

Great price for the product!

2026年6月15日
自発的なレビュー
Millets - Chippenham ロゴ

Millets - Chippenham からの回答

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Millets Customer Care Team

5つ星のうち5の評価

very helpful staff and when thay fo…

very helpful staff Vicki is the best . and when thay found out I was taking my boy on scout camp and that I'm a leader thay gave me discount
iv been shopping in millits in chippingham from the age of 10 years old and im now 45 love the shop

2026年6月12日
自発的なレビュー
Millets - Chippenham ロゴ

Millets - Chippenham からの回答

Thank you for reviewing our store.

Getting full marks on a review is a real buzz for our team so long may it continue.

Thanks again,
Millets Customer Care Team

5つ星のうち5の評価

I went into millets Chippenham on…

I went into millets Chippenham on Tuesday this week to enquire about a travel bag for my Son who leaves for Australia next week. I was greeted by a very nice and informative young lad (sorry I didn’t get his name) who suggested a bag they had in store which looked ideal for what my son wanted. I went in the next day with my Son and was served by the lovely Vicki who showed us how the bag worked, how much weight it took etc and also suggested a couple more things that he could take such as a light weight towel, adapter etc. All very reasonably priced which was fabulous as I was paying :) and it was great quality gear. A big thankyou to Vicki and I think Doug? and the young lad who were all very friendly, helpful and definitely all know what they are talking about.

2026年6月3日
自発的なレビュー
Millets - Chippenham ロゴ

Millets - Chippenham からの回答

Hi,

Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.

Kind regards,
Millets Customer Care Team

5つ星のうち5の評価

Excellent walking socks

I went into the shop to buy walking socks. They had the item I wanted. Staff were friendly and helpful. The shop is small but has a good selection of outdoor and camping gear. It's great to be able to buy locally.

2026年5月21日
自発的なレビュー
Millets - Chippenham ロゴ

Millets - Chippenham からの回答

Hi,

Your feedback is greatly appreciated, especially as it's 5 star feedback.

Thanks again for your review,
Millets Customer Care Team

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