Millets - Middlesbrough レビュー 

331
TrustScore 5段階評価の5

4.9

48 Linthorpe Road, TS1 1RA Middlesbrough, GB


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5つ星のうち1の評価

When I entered the store I was immediately pounced on by a lady who shouted at me as I walked in and made me feel as if I I couldn’t come in unless there was something specific I wanted, no just com... もっと見る

企業が回答しました

5つ星のうち5の評価

I’ve always liked Millets. The Middlesbrough branch is staffed with friendly and courteous staff and I made a point of purchasing my winter coat there, on purpose, because the staff are always frien... もっと見る

企業が回答しました

5つ星のうち5の評価

My first visit to Millets in Middlesbrough was very good. Jack was very enthusiastic and the added bonus of someone with practical knowledge meant Jack had lots of great advice on the items I was look... もっと見る

企業が回答しました

5つ星のうち5の評価

I popped into the Middlesbrough store today to see if they had any warm hats as it was baltic today. I popped in and saw a lovely beanie that was on sale. I was served by Jonny who was very helpful an... もっと見る

企業が回答しました


企業情報

  1. アウトドア衣料・用品店
  2. アクティブウェア店
  3. バッグと旅行かばんの店
  4. キャンプ用品店

Millets - Middlesbrough について

当該企業による記述

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.

Contact us via Customer Care

連絡先

  • 48 Linthorpe Road, TS1 1RA, Middlesbrough, 英国

  • 01642 061626

4.9

優良

TrustScore 5段階評価の5

331件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.9

すべてのレビュー

(331)

過去12か月のレビュー数: 5,729

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Middlesbrough store

Sam was great, very helpful and polite.

2024年10月20日
自発的なレビュー
Millets - Middlesbrough ロゴ

Millets - Middlesbrough からの回答

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Millets Customer Care Team

5つ星のうち5の評価

Excellent help and advice from the…

Excellent help and advice from the young lad. Didn't get his name, but he really helped me in selecting some over trousers and what type of walking boots would be a good pick.

2024年10月10日
自発的なレビュー
Millets - Middlesbrough ロゴ

Millets - Middlesbrough からの回答

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Millets Customer Care Team

5つ星のうち5の評価

Superb

Thanks to Jacqueline and Lewis for helping me out. Found a perfect tent for my family and 2 dogs.

2024年10月8日
自発的なレビュー
Millets - Middlesbrough ロゴ

Millets - Middlesbrough からの回答

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Millets Customer Care Team

5つ星のうち5の評価

Great shop

Great lads, very friendly and helpful and went the extra mile to help me choose my new clothes. Sam, jack and Lewis top lads.

2024年9月30日
自発的なレビュー
Millets - Middlesbrough ロゴ

Millets - Middlesbrough からの回答

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Millets Customer Care Team

5つ星のうち5の評価

good experience

very lovely staff, i had been saving up for a berghaus jacket and wanted to buy one today as it was my birthday. i needed help with sizings and the lovely worker Lewis helped me to find my perfect fit. he gave me a good birthday laugh and i think i will come back to buy another jacket from here in the future and i am glad i went into the store today to shop

2024年9月24日
自発的なレビュー
Millets - Middlesbrough ロゴ

Millets - Middlesbrough からの回答

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Millets Customer Care Team

5つ星のうち5の評価

Smooth shopping experience

Smooth shopping experience, Lewis D helped with finding exactly what I was looking for!

2024年10月1日
自発的なレビュー
Millets - Middlesbrough ロゴ

Millets - Middlesbrough からの回答

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Millets Customer Care Team

5つ星のうち5の評価

Good shopping experience

Good shopping experience, Lewis D was a great help.

2024年10月1日
自発的なレビュー
Millets - Middlesbrough ロゴ

Millets - Middlesbrough からの回答

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Millets Customer Care Team

5つ星のうち5の評価

Great customer service

Great customer service. Lewis D helped me with everything I needed and nothing was too much trouble, a credit to the store.

2024年9月27日
自発的なレビュー
Millets - Middlesbrough ロゴ

Millets - Middlesbrough からの回答

Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.

Thanks again for your review,
Millets Customer Care Team

5つ星のうち5の評価

jack was a very helpful assistant and…

jack was a very helpful assistant and would definitely go to millets again he was very insightful of the products he was selling

2024年9月27日
自発的なレビュー
Millets - Middlesbrough ロゴ

Millets - Middlesbrough からの回答

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Millets Customer Care Team

5つ星のうち5の評価

I came in for two items and found both…

I came in for two items and found both with the help of Lewis D I got the best deal as well.

2024年8月21日
自発的なレビュー
Millets - Middlesbrough ロゴ

Millets - Middlesbrough からの回答

Thank you for reviewing our store.

Getting full marks on a review is a real buzz for our team so long may it continue.

Thanks again,
Millets Customer Care Team

5つ星のうち5の評価

Came in to do a parcel delivery and…

Came in to do a parcel return and find a coat as were going to Scotland!
Was served by Lewis D (a very cool guy by the way!), he was really nice and helped us out loads plus they have a sale right now managed to get a good little first aid kit half off!!!
Needed one for uni!

2024年9月11日
自発的なレビュー
Millets - Middlesbrough ロゴ

Millets - Middlesbrough からの回答

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Millets Customer Care Team

5つ星のうち5の評価

Friendly and helpful staff

Friendly and helpful staff, always a pleasure shopping here

2024年9月10日
自発的なレビュー
Millets - Middlesbrough ロゴ

Millets - Middlesbrough からの回答

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Millets Customer Care Team

5つ星のうち5の評価

Fab service from Lewis D

We were served today by Lewis D who was very helpful, friendly and gave great customer service

2024年9月5日
自発的なレビュー
Millets - Middlesbrough ロゴ

Millets - Middlesbrough からの回答

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Millets Customer Care Team

5つ星のうち5の評価

I cannot rate this store enough

I cannot rate this store enough, had an issue with faulty walking boots, Sam went above and beyond to replace them for me, nothing was any trouble for him.

2024年9月3日
自発的なレビュー
Millets - Middlesbrough ロゴ

Millets - Middlesbrough からの回答

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Millets Customer Care Team

5つ星のうち5の評価

I had an issue with a damaged tent that…

I had an issue with a damaged tent that I returned and reordered. However the tent never turned up and when I contacted customer care they said I'd have to go in store to sort it out. Which was a bit of a pain as I don't live local and I could've done without it! However I went to the store today and although it seemed difficult to sort at first the young man, Sam, was very patient and tried his hardest to get things sorted for me. After a bit of time on the phone to cuso2xare again. Sam managed to get it sorted for me. Although it was a pain and a mess on to get sorted, Sam was so helpful and I felt listened to and not like I was being a burden. He showed brilliant customer service skills as well as the manager of the store and things where sorted very satisfactorily. Overall I'm very happy with the service I received in store today.

2024年8月30日
自発的なレビュー
Millets - Middlesbrough ロゴ

Millets - Middlesbrough からの回答

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Millets Customer Care Team

5つ星のうち5の評価

Very simple and straightforward

Very simple and straightforward. I explained to the lady at the door what i wanted- a waterproof inner for my rucksack- and she showed me a selection, one of which was ideal. I could also mention that the price was less than half that at a rival store!

2024年8月17日
自発的なレビュー
Millets - Middlesbrough ロゴ

Millets - Middlesbrough からの回答

Hi,

Your feedback is greatly appreciated, especially as it's 5 star feedback.

Thanks again for your review,
Millets Customer Care Team

5つ星のうち5の評価

I went to m/borough fillets for…

I went to m/borough fillets for trainers and a gortex coat miss Jacqueline was most helpful couldn't do enough to help me most impressed with her service

2024年7月25日
自発的なレビュー
Millets - Middlesbrough ロゴ

Millets - Middlesbrough からの回答

Hi,

Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.

Best Wishes
Millets Customer Care Team

5つ星のうち5の評価

Visited Middlesbrough town centre store…

Visited Middlesbrough town centre store and was served by Kay. Very friendly smile and very helpful. Asset to the store. I will be back.

2024年7月25日
自発的なレビュー
Millets - Middlesbrough ロゴ

Millets - Middlesbrough からの回答

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Millets Customer Care Team

5つ星のうち1の評価

Rude staff member

When I entered the store I was immediately pounced on by a lady who shouted at me as I walked in and made me feel as if I I couldn’t come in unless there was something specific I wanted, no just coming in for a browse anymore. This lady is one of the rudest people I have ever been served by, the whole time she kept shouting “WHAT?” No pardon, no apology just WHAT! Plus every time I asked a question she pulled this face as if I should have known it or that I was an idiot for asking it. Not to mention that she knew nothing of the products and had to ask the lad she was working with the same question I asked her.
I now also know too much about this stranger as she told me her whole life story (without any prompting I might add) and I overheard her talking to the other members of staff about her swelling and other medical issues and seems to have going on.
If I ever go back I hope to not see her again

2024年7月22日
自発的なレビュー
Millets - Middlesbrough ロゴ

Millets - Middlesbrough からの回答

Hi,

Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at millets.co.uk/customer-care/contact-us

Thanks again for your time,
Millets Customer Care Team

5つ星のうち5の評価

Help with missing stock

Sam served me.
He was mega!!!!
Super polite, super helpful with solving the problem, super knowledgable about millets ways to help solve my problem.
Really pleased!
Thank you!

2024年7月16日
自発的なレビュー
Millets - Middlesbrough ロゴ

Millets - Middlesbrough からの回答

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Millets Customer Care Team

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