Went in looking for new walking shoes. They didn't have my size but the gentleman showed me alternative options and offered advice He was very helpful and really chatty. He used to be in the army bu... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
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Purchased a Gazebo for an outdoor event and was concerned that it was not going to arrive at the store in time. Nick at the Newquay store was very helpful and promised to ring me as soon as it arrived... もっと見る
企業が回答しました
We have been visiting Newquay Millets regularly over the last few weeks to finalise a purchase of walking boots. All staff have been professional, courteous & informative. Today we made our purcha... もっと見る
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I bought a mid layer, light fleece, with quarter zip, and a hooded, full zip fleece jacket. Millet's own brand OEX, and very nice fit, in bright colours. Come on Millets! Enough of the boring black c... もっと見る
企業が回答しました
企業情報
Millets - Newquay について
当該企業による記述
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
連絡先
12-14 Bank Street, TR7 1JF, Newquay, 英国
- 01637 808971
4.9
優良
773件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Super helpful and friendly staff
Super helpful and friendly staff. Give them all raises £££
2024年5月21日
自発的なレビュー
Millets - Newquay からの回答
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Millets Customer Care Team
The team were really good and they…
The team were really good and they recommend a discount that we wouldn’t have known about.
2024年5月11日
自発的なレビュー
Millets - Newquay からの回答
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Millets Customer Care Team
Had an issue with some walking boots…
Had an issue with some walking boots and was served by Sarah S who was really friendly, helpful and knowledgeable. She spent a lot of time helping to find the right replacement boots and her customer service is a credit to Millets. Thank you Sarah!
2024年5月18日
自発的なレビュー
Millets - Newquay からの回答
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Great customer service
Great customer service. Helped with DofE advice. Staff really knowledgeable.
2024年5月17日
自発的なレビュー
Millets - Newquay からの回答
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Successful trip
My daughter’s rucksack started to rip not long after she started travelling. I went into Millets and showed photos and spoke to Sarah S who said they’d replace it as soon as daughter returned.
Sarah has been professional and understanding sorting the fault .
Excellent service
2024年5月10日
自発的なレビュー
Millets - Newquay からの回答
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Millets Customer Care Team
Thanks to Sarah S & James the exchange…
Thanks to Sarah S & James the exchange of walking shoes was really easy. Very helpful when looking at other styles
2024年5月13日
自発的なレビュー
Millets - Newquay からの回答
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Millets Customer Care Team
Great service
Huge thanks to Holly who was so patient and lovely with my 8 year old today when we came in for walking boots. Holly went out of her way to make sure we had the best fit and most suitable boot… even though it meant multiple trips to the store room to grab an array of different boots in many sizes! We both came away happy and satisfied. The other staff in the shop were friendly and helpful too. Great service, thanks ☺️
2024年5月11日
自発的なレビュー
Millets - Newquay からの回答
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Millets Customer Care Team
James and Rob were super helpful
James and Rob were super helpful, obviously very passionate about their camping
2024年5月11日
自発的なレビュー
Millets - Newquay からの回答
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Millets Customer Care Team
Friendly amazing service from Sarah S.
2024年5月9日
自発的なレビュー
Millets - Newquay からの回答
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Millets Customer Care Team
Sarah from the Newquay branch was so…
Sarah from the Newquay branch was so helpful and knowledgeable. I was looking for Merrall shoes and she was friendly and even looked for any returns of a 6.5 size.
I wanted to buy shoes from her but couldn’t as the company don’t order in half sizes - only whole sizes. Please include half sizes in the branches as lots of people have this issue.
2024年5月2日
自発的なレビュー
Millets - Newquay からの回答
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Another excellent trip to Millets in…
Another excellent trip to Millets in Newquay.Ellen was extremely helpful with my purchase. Highly recommend.
2024年5月4日
自発的なレビュー
Millets - Newquay からの回答
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Millets Customer Care Team
Expert advice and service with a smile
Arrived in Newquay off the South West Coastal Path with wet gloves and leaking boots. It was 5pm. Sarah R was a total professional and had us sorted with Sealskinz gloves and socks in no time. She even made 2 trips to the stockroom to get our right sizes. Amazing service and a very good range. Would highly recommend this store, and especially Sarah for beginners to experienced walkers for real and helpful advice!
2024年5月2日
自発的なレビュー
Millets - Newquay からの回答
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Millets Customer Care Team
great shopping day
All staff very helpful ,especially Rob who was so patient, helpful, he is very knowledgable ,he knows a lot about his products. He helped me purchase the correct shoes, both pairs of shoes I am very happy with. great customer service. Thankyou.
2024年5月2日
自発的なレビュー
Millets - Newquay からの回答
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Millets Customer Care Team
Millets - Newquay からの回答
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Millets Customer Care Team
Great experience staff excellent Sarah…
Great experience staff excellent Sarah and Nick were patient there was no pressure or pushy sales just a relaxed atmosphere so you could look and make your choice which made it fantastic really pleased 😄 would use again.😄
2024年4月30日
自発的なレビュー
Millets - Newquay からの回答
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Millets Customer Care Team
Great service as always
So so happy with the service I received from Sarah S. She bent over backwards for me to show me everything she’s got. I’m an awkward shopper, however her friendly touch put me at ease as always.
2024年4月27日
自発的なレビュー
Millets - Newquay からの回答
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Millets Customer Care Team
Great service by Rob
Great service by Rob. Spent considerable time helping with purchase of new walking boots.
2024年4月27日
自発的なレビュー
Millets - Newquay からの回答
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Millets Customer Care Team
Exceptional service from Sarah
Exceptional service from Sarah. (Manager)
Polite and smiley and very knowledgeable.
Sorted my exchange out which wasn’t straight forward as it was from a different store but spent the time to go through things and explain how the process works.
Thank you!!
2024年4月25日
自発的なレビュー
Millets - Newquay からの回答
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Millets Customer Care Team
The member of staff who look after me…
The member of staff who look after me was knowledgable and friendly and helped me find what I needed
2024年4月22日
自発的なレビュー
Millets - Newquay からの回答
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Millets Customer Care Team
Friendly and helpful service from kayleigh…
Friendly and helpful service from Kayleigh yesterday, went in for waterproof trainers for my sons school camp and couldn't fault her knowledge and help
2024年4月20日
自発的なレビュー
Millets - Newquay からの回答
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Millets Customer Care Team
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