Mineheart レビュー 

Mineheart からの回答

2023年8月24日

Hi Heleen Roossien,
As explained via email your order did not complete because your card was blocked by your bank. We did not get any order from you and nothing was processed. No payment was ever taken from your bank according to our system. I have emailed you about this and advised that you get in touch with your bank to ensure that any payments you make are honoured.
After we sent your the email informing your about the issue with your bank, we have not heard back from you other than this review you have placed. While its regretable that you could not place your order on our website, you must appreciate this in something outside our control. Online fraud is on the high and banks now put in place very stringent processes that are aimed at combating fraud. Its normal for your bank to request you to confirm if an online purchase is authentic. Without getting this cleared with your bank any online purchase you might make would be declined.
Thank you for your understanding and hopefully you can get this resolved and we look forward to seeing you order.
Best regards,
John

Mineheart からの回答

2023年6月2日 に更新

Hi Marie Symons,
I aam glad that you finally received the fabric which i assume you are happy with. Thanks for confirming the extra metre we threw in for you. doesn't make up for the inconvenience but purely a gesture.
We appreciate all your feedback and take all positive criticism. You our customers help us develop and grow our brand.
Yes sure, our supply issue with the fabric have been resolved and we now hold lots of stock.
Hope you will be shopping with Mineheart again soon....

I appreciate the delay on your order wasn't pleasant and is something that does not reflect our overall service. The issue with the fabric was a raw material supplier issue that was beyond our control. Our Fabric was sourced abroad and with the global supply disruptions post COVID our supplier was no longer able to supply the material so we had to resort to an alternative supplier but this process was not smooth as the product quality they kept supplying us was something we were not happy to sent to our customers. Our quality control could not approve the product so we had to have this reproduced a couple of times before we finally were 100% happy with the final product. I completely understand my response does not really help your situation but i felt it was important to give context of the issues so as to preserve our brand integrity. We dont use Truspilot as our official reviews platform but its unfortunate that a very few of our not-so-happy customers always end up posting negatively about our business on truspilot.

Mineheart からの回答

2023年3月2日

Hi Lisa,
Firstly i do aplogise for the inconviniance this may have caused you. I appreciate this response is a rather delayed one since this trust pilot account is something we didnt manage. We take all customer feedback seriously and feedback to improve our business. I Am sorry the options offered to resolve your case were not satisfactory from your end. What is encouraging is that there was efforts and suggestions offered to remedy the issue. Once again, sincere apologies for the inconveniences caused.
Best regards,
Mineheart Team.

Mineheart からの回答

2023年3月2日 に更新

Hi Sarah,
Firstly i do aplogise for the inconviniance this may have caused you. I appreciate this response is a rather delayed one since this trust pilot account is something we didnt manage, however I felt it was important to clarify a few points. Firstly your initial disappointment appears to the be due to the fact that you were responded to much later after your purchase which was on December 29th. As you would appreciate we close for Chirstmas and only return to work on the 5th of Januray, at the time, this will have been publicised on our website. It is for this reason why your would have not been able to speak to anyone or get a response until the 10th of January. Few days after ofificla y opening after the Christmas holidays. In our response we advised you that we had so many orders for the product you had ordered and we were unable to fulfil it however we were anticipating getting our new orders possibly at the end of Janaury. Unfortunately with or the disruptions on Global supply chain at the time, we did not receive our stock but we emailed to advice you of this and a refund was made to you on the 2nd of March. I appreciate this was not the outcome you would have been expecting but I belive our team did everything they could to keep you informed timely and once you decided you wanted a refund we processed that for you. Once again I would like to apologise for any inconvenience we may have caused you.
Mineheart customer service.

Mineheart からの回答

2023年3月2日

Hi Jane Horwood,
Thank you very much for your feedback and review. Much appreciated.

Mineheart からの回答

2023年3月2日

Hi SH,
It is always satisfying when our customers appreciate the effort we put to making sure you get the best epricnce from shopping at Mineheart.
Much appreciated.
Mineheart Team.

Mineheart からの回答

2023年3月2日

Hi CK,
Firstly i do aplogise for the inconviniance this may have caused you. I appreciate this response is a rather delayed one since this trust pilot account is something we didnt manage. Unfortunately without full name or order reference I am unable to identify your case on our records. That being said, we take every customer feedback serious and will feedback back this information to our team to help improve our service.

Mineheart からの回答

2023年3月2日

Hi Brenda,
Many thanks for yoru feedback. Mcuh appreciated.
With love,
Mineheart team.

Mineheart からの回答

2019年9月2日

Thank you Vaneet for your feedback.