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Wow wish I checked here before ordering....

Typical company using the cheapest delivery service they can find and not making it clear they use Evri as their delivery partner when ordering. I would never have ordered it they were up front about this.

Typical of Evri the parcel shows that it made it too the UK and then nothing for almost 2 weeks now.

Mizu keep lieing and telling me I can't track the parcel with Evri directly as it hasn't reached the UK yet.... Even when I have sent them a screenshot of me tracking it with Evri directly and a screenshot from Evri support saying they were trying to locate the parcel at the he local delivery hub....but yeah sure I guess according to Mizu the local delivery hub isn't even in the UK 🤦

Also have refused to escalate the matter even when I have proven the person dealing with my emails is a complete liar.

I ordered my towels 2/23/26 it’s 3/14/26 and they have yet to ship my towels to me. I’ve been complaining via email now they won’t even reply to me. Horrible service never by from this company

I ordered 8 sets of towels during Black Friday in 2025. Till now I never receive my purchase at all. Tried to communicate with them and they replied saying my shipment got missing along the way. Promise to send me another batch but till now also nothing. Asked for a refund and the say their finance team will look into it. Also nothing news from them either. Total scam company and brand. BEWARE!!!

It's been over 10 days and my order still has not shipped. No response from company

I ordered Mizu Towel last Dec 10, 2024 and its worth $240.00. The tracking number is nowhere to be found in Canada Post. Ive tried to email them several times but they just sent me a response that its been shipped and international takes longer ! I ordered other gift items from Ali Express China and it arrives in 2 weeks.
Mizu Towel is a BIG SCAM !!!!

Placed an order for 2 smart towel sets which should include 2 hand and 2 bath towels. The package I received only contained 2 hand towels and not the bath towels. Contacted their support team twice via email with no reply.

This is my second order from the website. My first order went ok.

I ordered expensive bedsheets and towels.towels did come and the bedsheets never came. I don't believe they shipped it. They told me to file a police report and when police asked questions they did not even reply.

Just got my set of Mizu towels, and I'm genuinely impressed. They're softer than anything I've used before, and the quick-dry feature is fantastic for my busy lifestyle. Highly recommend!

Amazing towels! The smart strip technology is innovative, and it really works to keep, the towels feeling clean and fresh. Plus, they are incredibly soft and absorbent. Perfect for daily use!

Mizu towels have transformed my morning routine! They dry super fast and are so gentle on the skin. Plus, knowing they're antimicrobial adds a great sense of hygiene.

These Mizu towels are a standout in my household. The quality is undeniable, and they feel as luxurious as they claim. The antimicrobial feature is truly effective—no mildew smell at all!

The towels dry incredibly fast and maintain a fresh smell, which is great. However, they're a bit thinner than I expected. Still, a solid product for anyone looking for quick-drying towels.

I received a set of Mizu towels as a gift, and I must say, they're the best towels I've ever owned. The absorbency and softness are unmatched. Every shower feels like a luxury experience.

I bought Mizu towels for our new home, and they're a hit. The softness is on another level, and they manage to stay fresh longer than any towel I've used before. Worth every penny.

These towels are pretty impressive, through a tad pricey. They dry quickly and stay odor-free, which is great. I'm giving 4 stars just for the price, but they are quite good.

Horrible company. Scam artist. Send me 1 out of my 4 towels and told me to file a police report. FRAUD

Never going back to regular towels after trying Mizu. These are incredibly luxurious and the smart strip is thoughtful addition. Makes me feel like I'm at a high- end spa every day.

The Mizu towels are good , but I was expecting them to be a bit more plush. However, the smart strip technology is a great feature, keeping them fresh longer than usual.

These towels are a game-changer. They dry quickly, perfect for our humid climate. The quality is outstanding, and the antimicrobial feature is a huge plus. I can't imagine using any other towels now.

I was skeptical, but these towels are worth every penny. They're luxurious, absorbent, and the smart strip is a game-changer. It's reassuring to know my towel is truly clean. Five stars!