GM Geeco Ltd レビュー 

Tried to cancel an order made by my desperately sick father who died a week after paying over £13,300 in full for a chair and bed. After several months they sent a letter promising to refund 80% within a month but didn't. After the usual unanswered emails and phone calls mentioned by other genuine Truspilot reviewers I realised I probably wouldn't get anything back and I was afraid they might even go into administration. A friend recommended using a debt collection service (reviewed by me on Trust pilot) which took care of things. A very unpleasant episode which I am glad is over.

Just a little postscript, whenever there is a detailed, verified hurt and angry review, several brief meaningless 5 star reviews are posted by people with only this one review to their name. Look at the most recent crop. Why are there so many 5 star reviews from customers in the USA, for a furniture company in Weston Super Mare? This pushes the genuine reviews off the front page. It will no doubt happen to mine. Truspilot, you should be as stringent with verifying the genuineness of favourable reviews as you are of critical ones.

My father ordered a bespoke chair last October and was told delivery would be around 4-6 weeks. Perfectly reasonable. Paid half the total cost which was over two and a half thousand pounds. In early December, he was told that the chair was made (he had to ring them as he had had no updates on the status of his order), but they were waiting to know when delivery could be made. A couple of weeks later, and there was still no delivery time scheduled. We both spoke to them a week before Christmas to find out how much longer it would take and was told that it was a busy time of year, and there was a huge backlog of orders to be delivered. I pointed out that Christmas comes every year at the same time, and they should not have quoted 4-6 weeks. He wasn't happy about it, but I was told by a member of staff in the head office that they would be deciding on the delivery plan for early January, during the Christmas period, and we would hear something between Christmas Day and New Year.... Still nothing. At the beginning of January, we were told that it would most likely be the end of January, and they used the excuse that a machine had broken down at the factory at the beginning of December - we had been told on the 12th Dec that the chair was already made so that was irrelevant! My father is disabled, and his old chair was broken, hence the new order, so he was very uncomfortable on his sofa. Their website claims that if urgent, some orders can be sped up and the rep said that too, but that is not true. Anyway, my father decided that he wanted to cancel the order because it had not been delivered in a reasonable amount of time - even allowing for a few weeks after the quoted 4-6. They refused, became very difficult, said it was a bespoke order and he had no right to cancel. They also appeared to avoid communicating in writing, and told me lots of things on the phone, but kept advising me to write to them. It was very stressful for a couple of weeks, and my father had to go to his bank and request a 'cashback' service in order to get his huge deposit refunded. The bank, citizen's advice bureau and other bodies all agreed that they had breached the contract, and that 3 months waiting for delivery was unreasonable. The company eventually refunded the money, because they really knew that they had breached the contract, but I can imagine that they could easily bully other complainants into submission. Sadly, their products are probably very nice, so it is such a shame that their attitude, communication and and care about their customers was so poor.

Asked for the Mobility Furniture Company to send a representative round to quote for a rise and recline chair for my wife. As previously we bought a bed for my wife and I before for a price of £4200. The gentleman came round and quoted £8000 for a rise and recline chair without measuring my wife up or letting her have a demonstration. Yes £8000 for 1 chair. I told the man to leave immediately. I called one of their competitors who demonstrated a chair to my wife which she was very pleased with and quoted us £2600 for a made to measure chair with a 5 year warranty. It seems to me they where out to blatantly rip us off. I would not use this company again. AVOID.

Another similar horror story about this company. End of November my 93 yr old mother had salesman to her house,who she said was ‘so nice’, regarding ordering a recliner chair. He said that they made bespoke chairs and after a lot of talking told her the price was £4,000! She said it was a lot of money so he told her “Oh we happen to have a bespoke chair for you and you can buy it for £2,000”. Unfortunately my mum agreed, signed the contract and a delivery date was set for mid January. However still no sign of chair in February and she was told due to snow they couldn’t deliver but the chair would be with her the following week. It did not arrive and on speaking to them she was told there had been a fire at the shop or warehouse. She then said she was cancelling and was told she would have to pay 20%. These people should not be allowed into homes where elderly people are vulnerable but of course they know this. (My daughter works in finance and they are not allowed to invest money for people over the age of 80 without another family member or representative present). My cousin got in touch with the local Weston Super Mare paper regarding a fire on that date and they had no trace of one, only a fire in a salon. My mother is usually very careful when buying anything and I normally Trust Pilot for her, unfortunately on this occasion she didn’t mention this to me until it was ordered and alarm bells rang from then on. I suppose the good news is the Bank are refunding her money and I shall sort another chair out for her soon elsewhere. The one star is not of choice, it should be minus 100! STAY CLEAR OF THIS COMPANY!

Thank goodness I was with my 89 year old grandma when a older male rep showed her the recliner rise chairs.... what an absolute rip off!! Told us the “made to measure chair” my grandma needed would be four and a half thousand pounds. When I suggested to my grandma not to do anything there and then (as he wanted half up front) and that we would have a think and I would look into it more as it seemed very expensive... the rep turned to me and said “and how long have you been in the industry!?!” As a business owner for over twelve years myself I was shocked as I would never speak to clients in this way! I’ve since contacted another well known company that have been on the go 60 years and they do the same kind of made to measure wall hugger recliner riser for around £1000. Thanks very much!

I am awaiting delivery of a rise and recline chair since November 6th. All I'm getting is excuses and could be another 2 weeks. Wish I'd read Google reviews I would not have bothered. Be warned!! Terrible customer service I was going to ask for my £2000 deposit back but after reading reviews don't think I'd stands a chance. I now have my chair. Disappointed. It looks good but was supposedly made to fit me. I don't believe it is. The seat is not wide enough for comforthe. I'm getting pins and needles in my arms because I have to keep them on the arms of the chair. The massage is nothing special. All in all not happy with the £4000 spent. Don't use this company. Shop around.

A member of your staff called, she was very helpful and would recommended The Mobility Company to my friends.

They have a good range of mobility chairs in their catalogue, also the staff were very helpful and patient.

BAD COMPANY RIP OFF AVOID AVOID .
These clowns are no better than the other rougue traders that you see on Watchdog. My partners elderly parents in their 80s made the huge mistake of allowing MFC salesman into their home . The result was an order for two riser reclinier chairs with vibration for £8000 . Yes you read that right £8000 .Fortunately we found out and checked out the contract . The goods had not been delivered by the 5 to 7 weeks on the contract it is now 10 weeks and half the money paid . When called MFC said there was a "Backlog " and could not even give a delivery date . Well thank goodness for that ,as they are now in breach of contract( which of course is printed on the back of the invoice in barely readable tiny text ) and the deposit was paid on credit card . We called MFC and told them we now wished to cancel . The lady said she would pass the message on . We also emailed them so they have it in writing . Due to all the horror story's on here we went straight to the credit card company and told them about goods not received within the contracted time . They said no problem your money will be refunded within a couple of days ! When you do a quick Google you can easily find these products far far cheaper . The chairs they wanted are £500 to 600 off the shelf delivered. YOU HAVE BEEN WARNED !!!

Update. I have given the order number and the customer details and still this review remains hidden ??

OMG how does this company even keep trading everyone please be aware of them and please do not be drawn into inviting a salesperson into your home my mother 83yrs was nearly ripped off here’s why......
A top of the range mobility chair will cost you around £2500 anywhere well Mobility Furniture Company will start at around £6000 yep that’s right £6000 for a chair supposedly bespoke made to measure but the sales rep in our case didn’t even let her sit in a chair to try stating it couldn’t be bought up a single flight of stairs on his own (the chairs are two pieces that fit together) this despite being told about the stairs before attending! Surely a good company would arrange this you cannot sell made to measure without trying the product like trying a pair of shoes if it doesn’t fit or is not comfortable then what!! bespoke cannot be measured on length of calf to floor only that’s what they do. “It’s expensive” “but great quality madam” as price continues to fall on exaggerated discounts and furniture allowances. Signature taken money is taken from account in hours even on weekend but woe Betide if you want to cancel, firstly the company claim you can’t for bespoke but this is clear breach of both sale of goods act and distance selling regulations, if you press (basically say no further monies will be paid) for this overpriced product clearly aimed at less able elder people for major profits you cannot get any support from them either they will state they will return monies in 28days minus a 20% charge of original deposit a massive amount for doing nothing at all apart from ripping off elderly persons of their hard earned savings. Even then they do not return the money in that time scale if you don’t fight you’ll wait months and may never see your deposit again. This is a very poor company and if you speak to any customer service agent on the phone you can hear in their voice that they are being told or even threatened with their job by the customer services manager /owner to say nothing but bat away any issues. With this kind of practice do you think any guarantee would stand supported on your very over priced product if needed- OF COURSE NOT. If a company had to advertise or put leaflets into newspapers/magazines then they are not worth trading with. Do not use this company you have been warned folks.

This is a terrible company avoid at all costs still awaiting a refund 6 months on for a bed ordered by an elderly now sadly deceased gentleman the refunds department have no direct line and have not contacted us at all since July and the customer service department refuse to put us through to the refund department please avoid avoid avioid so much heartache

My mother is disabled and has a lots of health issues. She bought her bed from Mobility Furniture Company (Not cheap over 4k of her hard earned savings ) The bed was bought just over 2years ago.

The foot of the bed has come completely away. We called & complained and someone was sent out to fix it just a few months ago. And it has come apart again..... I am now having to seek legal advise to try & get a refund. So please DO NOT USE THIS COMPANY FOR BEDS OR CHAIRS

Dear Aunt ordered a £2852 bed from this company and died just before it was delivered. Unfortunatley she had paid for it in full in advance in two parts - a £1426 'deposit' and a £1426 final payment.

The company refuses to give any refund for the bed they have not delivered yet. The excuse is it was a custom bed, though my average sized Aunt was not of extraordinary dimensions.

We have 14 days to do something with it or they will "cancel the contract, not deliver the goods and consider the order finalised".

We're a recently bereaved family with an unwanted, undelivered bed from a company who just 'put a gun to our heads' to do something with it within 14 days.

I really wouldn't order anything from this company if I were you.

Avoid this company like the plague. My ex-wife has severe back problems and bought an adjustable bed from this company. When delivered it did not have the mattress she ordered. When she notified them, they offered to SELL her the one she ordered. That was only the beginning. She regularly wakes hanging out of bed because the mattress has slipped off the frame at the top. She advised them of this and was told she would have to PAY for someone to come and check it. A couple of weeks later she had a visit from another company’s rep who she was considering buying a chair from. He looked at the bed, said it hadn’t been installed correctly and phoned the company on her behalf. Suddenly the charge was waived. But the mattress still slips and she wakes in agony.

Despite several telephone calls and recorded delivery letters, she is still left with a bed she can’t sleep in. The phrase “not fit for purpose” is lost on them She has had to resort to sleeping on the chair she bought from the other company. Finally at the end of her tether, she has decided to seek legal redress

Advise customers not to buy ! as with previous buyers NO after sales care . The over £3,000 chair was problematic from delivery and had to go for repair after a few weeks of use, we were then without it for approx 3 months while it was supposedly "repaired" . It came back no different but you have no comeback as you have to sign for delivery which states you " are satisfied with the repair ". Definitely the most expensive mistake we have ever made and we feel misled by the company .

On 6 June chair would not recline Mobility Furniture notified .12th June Stainguard operative called new handset ordered delivery to be 4/6 weeks eight weeks later after several phone calls to both Mobility Furniture and Stainguard which are never returned I still await handset if this is the best that these companies can do it is disgraceful why don't they carry spare parts like anyone else

With the experience I had with them the chair I purchased for my wife was not fit for purpose and the 5year guarantee is not worth the paper it is written on I am waiting on the office of fair trading getting back to me the furniture company are under investigation,I found you can get a better quality and cheaper price elsewhere so look around

My mother in law phoned to Enquire about some chairs. The salesperson turned up THE SAME day. My mother in law then felt pressured into a sale of 2 "bespoke chairs " for a bargain price of £7500!. Both my mother in law and father in law are elderly disabled and therefore vulnerable. The company state that as the furniture is bespoke, the contract demands they keep 20% of the order. That's £1500 (circa) for absolutely no service which I believe is unlawful. We are yet to see a refund of half the money paid (some of it cash) . (Who takes cash these days?) Very disappointed that in this day in age a reputable looking company can resort to pressure sales tactics on elderly and vulnerable. Unfortunately I have had to get citizens advice involved and will likely have to stay this into court. AVOID!

And after "urgently" phoning the company and being passed on. Then going to the ombudsman. We are no further forwards. Date 19 08 2018. As previously stated. AVOID.

My elderly mother who has dementia was sold a recliner chair from this company for £4180. She was taken advantage of because of her dementia. She is very vulnerable and frail. When I realised that she had placed this order for the extortionate amount of £4180 I contacted the company and fought hard for a refund which after 3 months was granted. I was told that the refund should be with her within 28 days. Of course no refund was received. I called and was promised it would be paid by the end of the week, still no refund. I called again and was again promised by the end of the week, still no refund!! I called 3 times today and not one person from customer services called me back with an answer. I eventually insisted on speaking to a manager. I was put through to the brochure request manager! I was eventually put through after 25 minutes to the customer service manager who did not know why we had not received the refund but the finance director was in holiday and he would email him and I would have to wait again. I insisted on an answer today and for the refund to be processed. I am still waiting for a response. This company is appalling? Taking advantage of elderly vulnerable people. I am at my wits end trying to get this refund. It is totally unacceptable! I would not recommend this company to anyone because of their poor customer services and extortionate prices!!

i had dealings with these lot but canceled the the visit after reading all the bad reviews about them since then been getting lots of junk mail at old address i live at i dont no how many times i got to tell these lot im not interested looking at the recent reviews they should be closed down bunch of con artist by the looks of it glad i never got anything from these clowns