Modani Furniture レビュー 392

We wanted to purchase the Bergamo sectional, but the salesman told us it was discontinued in favor over a new version the Lorenzo, which was lower to the ground but identical in every way otherwise, so we waited the 4 months. The day the Lorenzo arrived my wife was so excited to add this to our new home, and well that ended quickly. This is because it was a very different leather than promised, far more pebbled and KILLED the modern look. It looked like it was designed for Montana not Milan! We declined. My wife called Customer Service who just didn’t care at all, and tried to deny the bait and switched leather. They wanted us to keep it. We refused, especially after we furnished most of house with their junk! (Lots of repair issues). Now it gets good! The delivery guy told us they are still delivering new Bergamos!!! Customer Service didn’t even offer to replace the Lorenzo with a Bergamo, even though they had plenty in stock! So we asked for a refund, they sent it quick, along with the 2x repairs for the new bedroom furniture we received only 3 weeks earlier (think about that).
Ultimately, we think the price is what it is at Modani, compared to other retailers because of the poor quality and bad service in exchange for nice looking furniture. We learned and are spending a little more money next door this week at Natuzzi in Paramus to buy a quality sofa we can count on being what we purchased and not something else.
Modani went from a 10 to a 0 for us due to the furniture quality, sales schemes, lack of care from management and CS. Save your money folks that all they care about!

After about 2 months of being turned in all directions for order 566339 (and 569945), Stephania was the ONLY person who cared, treated me with respect, and brought this nightmare to an end. She followed up with me as soon as I contacted her about my order and made sure that the damaged table base was replaced and delivered to me. I have no doubt that she is a really good person in her social life. She could train your other employees, especially those at your store in Dallas, about Customer Service: respect, listening, care, follow up, carrying the reputation of your employer. She really is my Champion who saved the reputation of your Company. I was about to give Modani a very bad review with all my contacts everywhere, and believe me I have contacts around the world.

Upon arrival of our Andara table we noticed a few scratches with the table top plus and minor imperfections with the table metal base chrome legs . Contacted customer service and they took care of me right away !
Janece was very helpful with my inquire

Jenece went above and beyond to assist me with my order. She was very clear and informative about what I need for my order. I’m appreciative her professionalism.

From the purchase to the delivery and the service afterwards for a replacement of a damaged piece I have exceptional service and such a pleasant experience. Thank you so much

Jenece was perfect in identifying the core issue, recommending the best option, and following through. She was ten out of ten. She needs to be a partner track ASAP

The team at Modani was great and very accommodating! It was a pleasure doing business with them. Jenece assisted me and was always helpful and patient.

A glass top of a table I purchased from Modani was broken during a move. They replaced it for free and in a matter of days! This is the place to shop for furniture.

My claim was rapidly handled with the assistance of Jenece.

Customer service was quick, professional and outstanding. Thank you!

Michelle in customer service did the seemingly impossible task of expediting a shipment of missing dresser handles. Instead of a likely 3-4 week ETA for the shipment, they arrived in less than 3 days!
I am very grateful for her gracious and superb customer service.
Thank you, Michelle!

Estefania helped update me on the status of my return. She was professional, and pleasant to speak with.

Ordered a sofa from Modani and the recliner section did not work properly. I was able to text a claim which is incredibly convenient. Gary, the customer service representative, texted back almost immediately and asked for some information. Once I sent the information in I was contacted by phone and given a variety of solutions. Not even 15 minutes later I was sent a confirmation that a new recliner section was ordered.
Gary was very friendly and professional! I appreciate him as well as this exceptionally expedient system!!
Hands down the best customer service I’ve encountered in the past 5 years.

I wanted to return a furniture that i bought and Estefania helped me with the process.
She was so kind and helpful with everything.
Thank you so much

I’m happy with the experience I’ve received from Modani and product. Thank you.

Stephania
From Modiani customer service is amazing very polite and helpful
She goes beyond to help with any question and concern I had with my purchase
She made sure I was satisfied and taken care of my coffee table was broken via delivery she immediately make sure I was replace with a new one and was happy.
Very sweet and professional she needs more that 5 Stars

Sheila Hunter
Satisfied customer

Todo muy bien!!
Estefania me solucionó mi reclamo con muy buena actitud!!

Ojalá llegue pronto el espejo!!

Gracias

The only person I was able to communicate and who was able to follow up and resolve the issue for me, was Estefania. Thank you a lot !!

Very helpful customer service and prompt response