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Iâm a disappointed and upset and feel I was lulled into making a decision that I should have not made. Iâm an intelligent person , I think, but it shows what happens when youâre being influenced. I vi... ãã£ãšèŠã
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Beautiful jewellery. I purchased a personalised bracelet as a birthday present for a friend and the piece was stunning. Such a lovely gift. There was a tiny issue with the engraving which was re... ãã£ãšèŠã
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first time shopping from this site, My First Diamond Kiss earrings are perfect, a gift for my 6yr old Granddaugher, so pretty. Packaging was lovely with all the added touches of a gift bag and ribbo... ãã£ãšèŠã
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Very impressed, have ordered before and this time Royal mail lost my order. I notified Molly Brown and they replied immediately and sent out a replacement next day delivery so it didn't ruin us giving... ãã£ãšèŠã
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Founded in 2006, Molly Brown London was dubbed 'Tiffany for girls' by VOGUE. We believe every piece of jewellery given to a girl should represent timeless British luxury. Designed in London with impeccable attention to detail, our collections combine simplicity and sophistication. All pieces are adjustable, ensuring theyâre cherished for years. Molly Brown London is an Assay Assured Retailer, and our jewellery is tested by Bureau Veritas, with CPC and CPSC certifications.
3.7
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Iâm a disappointed and upset and feel I was lulled into making a decision that I should have not made. Iâm an intelligent person , I think, but it shows what happens when youâre being influenced. I visited the York shop looking for a mother of the groom dress. Iâve had some health issues so was very conscious of my weight and anxious about my appearance, this allowed me to be influenced. The choice was limited for my size, 14, but I did find a lovely dress. But I kept saying itâs too big in the bust. The shop assistant kept saying a bra will fix it, I kept saying I donât think so, she also said no one will know. She persuaded me, but when I got home and looked into it, a bra will not fix it. You could say it was my own fault for going along with it, but they are the experts. This was only three days ago and the dress has not been warn and is still in the dress case. I have telephoned the shop to be told no refund , exchange only. This cost almost £700. I am happy to try and find another dress but the shop had so few options Iâm now worried that I have wasted the money. I do feel stupid but also let down. This should have been a happy event, so I would advise anyone using this shop to be careful, they want your money not your repeated loyalty. The shop assistants seemed nice but now I reflect they did not listen to my concerns and lulled me into making a stupid purchase.
Molly Brown London ããã®åç
Dear Debbie,
I believe there has been a case of mistaken identity.
Molly Brown London is an online-only childrenâs jewellery brand. We do not have a physical shop in York, and we do not sell mother-of-the-groom dresses.
It appears your experience was with a boutique of a similar name. As we are a completely different company, would you mind removing this review from our profile? Reviews are very important to small businesses, and we would hate for our jewellery brand to be penalised for an experience at a clothing store we are not affiliated with.
We truly hope you are able to resolve the issue with the correct shop and find a dress that makes you feel confident for the wedding.
Kind regards,
Caroline
I ordered my daughter a cross bracelet for her holy communion on Sunday and the package came on the Friday and it was beautifully packaged but on opening it, it was not the right order it was beautiful but not what I needed for the day so as you can imagine the panic; so I left a message with the customer service and they were brilliant within 10 mins I had a reply and they couldnât be more sorry and organised for there warehouse to do an urgent replacement and special Royal Mail delivery with the correct item, it came on the Saturday and was just what I imagined it to be. There customer service was spot on and so was my order and my daughter loved it, Iâll definitely be ordering my childrenâs jewellery and keepsakes from yourselves. thank you again
Molly Brown London ããã®åç
Dear Chelsey,
Thank you so much for taking the time to leave such a wonderful review.
I am so happy that we were able to get the correct bracelet to you in time for your daughterâs Holy Communion. It is lovely to hear that your daughter loved it.
Thank you for your kind words about our service and we look forward to helping you again in the future.
Kind regards,
Caroline
Customer Care
Molly Brown London
www.mollybrownlondon.com
Absolutely delighted with this Christening Bracelet. So lovely and well made. Delivery was slow but only due to Black Friday deals and delays by Royal Mail.
Molly Brown London ããã®åç
Dear Margaret,
Thank you so much for your kind review.
We are absolutely delighted to hear that you love the Christening Bracelet. We truly appreciate your patience regarding the busy Black Friday period and are so glad the jewellery was worth the wait.
Kind regards,
Caroline
Customer Care
Molly Brown London
www.mollybrownlondon.comâ
A beautiful locket that we bought as a Christening present for our goddaughter. When it first arrived we spotted a tiny issue with the engraving and Caroline was extremely helpful and managed to send us a replacement just in time. Excellent customer service!
Molly Brown London ããã®åç
Dear Anna,
Thank you so much for your lovely review. Weâre delighted to hear that the locket made a special Christening gift for your goddaughter. We truly appreciate your kind words about our service.
Kind regards,
Customer Care
Molly Brown London
What started as an exciting purchase has ended up being a waste of money! The bracelet didnât even last 3 months without breaking! I emailed customer service to see if they could help but no, they said this has been broken by the customer! This was not the case, nothing had happened for the bracelet to break! I highly recommend that people stay away from this brand! Complete waste of money. Bracelets made by this brand are definitely not durable for children! NEVER order from this brand!
Molly Brown London ããã®åç
Hi there,
We are sorry to hear of your disappointment. All Molly Brown London jewellery is Assay Assured, tested, certified, and hallmarked at the Edinburgh Assay Office to guarantee quality. Childrenâs jewellery is designed with safety in mind, meaning a chain will break under force rather than risk injury.
After inspection, the bracelet was found to be broken rather than faulty, so we were unable to replace it. We did suggest a simple local repair or a one-time discount towards a replacement.
We take feedback very seriously, and it is always our aim to ensure customers are happy with their jewellery. We regret that in this instance you remain disappointed, but please be assured that every piece is made to the highest standards and with childrenâs safety at heart.
Kind regards,
Customer Care
Molly Brown London
Molly Brown London ããã®åç
Hi Richard,
Thank you so much for your kind words. Weâre delighted to hear that you found ordering easy and enjoyed our customer service. We hope you love your jewellery and look forward to welcoming you back to Molly Brown London soon.
Kind regards,
Customer Care
Molly Brown London
I wish that I could leave no stars. Do yourselves a favour and buy from another company. Iâm so angry at wasting £90 with them.ONCE YOU HAVE THE GOODS THATS IT. The aftercare is diabolical. So Iâm reviewing them wherever I can to warn others.
Molly Brown London ããã®åç
Dear Loz,
Weâre genuinely sorry that your experience hasnât met expectations.
As explained in our correspondence, the bangle is made from gold vermeil and features a 2-micron layer of 18ct gold over sterling silverâthe thickest form of gold plating available and known for its durability. However, its longevity depends on how the piece is worn and cared for. The images provided showed wear and signs of manual resizing, which unfortunately falls outside the scope of what weâre able to replace, as outlined in our care guidance.
We understand this was not the resolution you were hoping for, but we always aim to assess all concerns fairly and provide honest, transparent responses.
Kind regards,
Customer Care
Molly Brown London
www.mollybrownlondon.comâ
I bought an angel necklace for my grand daughter's christening, it was absolutely adorable with her initial on it - i will certainly be purchasing again. Thankyou
Molly Brown London ããã®åç
Dear Ally,
Thank you for your wonderful review. Weâre overjoyed to hear that the angel necklace was a perfect addition to your granddaughter's christening and that the engraving made it even more meaningful. We truly appreciate your support and are excited that you plan to shop with us again.
Looking forward to welcoming you back soon.
Kind regards,
Caroline
Customer Care
Molly Brown London
www.mollybrownlondon.com
Terrible. I ordered a bracelet. It was a bee that arrived the size of an ant. Customer service was terrible as I think I swore (my apologies) it wasnât directed at the person but she replied like a robot and hung up on me you should all be ashamed as your quality is misleading. Iâm so annoyed Iâd give you. a minus if I couod
Molly Brown London ããã®åç
Dear Keith,
Thank you for your feedback.
Iâm sorry to hear that you were unhappy with your purchase and that the size did not meet your expectations. Please note that the product details, including materials and dimensions, are clearly listed on the website alongside each item, and we encourage customers to refer to this information when making a purchase.
As outlined in our returns policy and as you were informed during your call, if you would like to return the item, please simply reach out to customercare@mollybrownlondon.com, and they will provide you with a return label.
Regarding your interaction with our team member who explained this to you, I would like to clarify that, in line with our policy of respectful communication, abusive language is not tolerated. This is why the call was ended.
Kind regards,
Customer Care
âMolly Brown London
www.mollybrownlondon.com
Really helpful in resolving an issue with a broken necklace and issuing a replacement
Molly Brown London ããã®åç
Dear Colin,
We truly appreciate you taking the time to share your feedback on our service.
Kind regards,
Caroline
Customer Care
Molly Brown London
www.mollybrownlondon.comâ
M experience with Molly Brow has been excellent
I have bought a number of pieces over the last couple of years always good quality and very good customer service
Molly Brown London ããã®åç
Dear Pauline,
Thank you so much for your kind review! Weâre delighted to hear that your experience with Molly Brown London has been excellent. Itâs wonderful to know that youâve been happy with the quality of our jewellery and the service provided.
We truly value your continued support over the years and look forward to helping you find more special pieces in the future.
Kind regards,
Caroline
Customer Care
Molly Brown London
www.mollybrownlondon.comâ
Beautiful product and amazing amazing customer service. Thatâs how you do it â¥ïž and a great example for other businesses.
Thanks a lot,
Esther
Molly Brown London ããã®åç
Dear Esther,
Thank you so much for your kind words! We are thrilled to hear that youâre happy with both the product and the customer service. Your feedback means the world to us, and itâs wonderful to know we could make your experience a memorable one.
Kind regards,
Caroline
Customer Care
Molly Brown London
www.mollybrownlondon.comâ
The ordering simple. Delivery was very quick. The product, an engraved christening bracelet was beautiful and beautifully packaged. Customer service team were fantastic. Thank you so much.
Molly Brown London ããã®åç
Dear Gillian,
Thank you so much for your wonderful review.
We're thrilled to hear that you had a positive experience with us, and your kind words mean a lot to us.
Kind regards,
Caroline
Customer Care
Molly Brown London
www.mollybrownlondon.comâ
I visited Molly Browns in York for the first time, I was looking for an outfit for a Wedding in October. The shop was full of beautiful garments but I just didnât really know what I wanted.
However, the very lovely Fiona came to my aid and she couldnât have been more helpful and listened to all of my concerns.
Needless to say I left the shop with a beautiful outfit that I will be so happy to wear on the day.
If youâre visiting York a visit to Molly Browns is a must, if only to see all of their gorgeous gowns and accessories.
Also of course to say Hi to Fiona.
Thank you again Fiona for your wonderful assistance last Friday.
Molly Brown London ããã®åç
Dear Judith,
I am afraid you have reviewed a different company, we are Molly Brown London a childrenâs jewellery brand.
We thought we should let you know so that you can forward your lovely review to the correct company.
Kind regards,
Caroline
Molly Brown London
Amazing customer care, very pleased with the service.
Caroline couldn't be any more helpful.
Molly Brown London ããã®åç
Dear J,
Thank you so much for taking the time to leave positive feedback, we value this very much.
Kind regards,
Caroline
Customer Care
Molly Brown London
www.mollybrownlondon.comâ
I had the pleasure of having Caroline deal with my little issue, to which she handled with such care and professionalism. My experience with Molly Brown London was a pleasant one thanks to their lovely customer service assistant Caroline ð
Molly Brown London ããã®åç
Dear Menisha,
Thank you so much for your kind words.
âWe hope you will shop with us again soon.
Kind regards,
Caroline
Customer Care
Molly Brown London
www.mollybrownlondon.comâ
From the first click to order to receiving my order was amazing!
I will totally order from them again.
Thank you
Molly Brown London ããã®åç
Dear Pauline,
Thank for taking the time to provide feedback on your experience with us.
We are delighted to hear this.
Kind regards,
Caroline
Customer Care
âMolly Brown London
www.mollybrownlondon.comâ
Molly Brown London ããã®åç
Dear Pat and David,
Thank you. It's lovely when customers take the time to leave positive reviews, we value this very much.
We hope you will shop with us again soon.
Kind regards,
Caroline
Customer Care
âMolly Brown London
www.mollybrownlondon.comâ
Ordered the gold bangle for my friends baby girl, it is beautiful with her name engraved on it. Excellent delivery service and the box and packaging is just lovely. Quality through and through.
Molly Brown London ããã®åç
Hi Natalie,
Thank you so much for taking the time to provide feedback on your order and service.
We are so pleased to hear that you were delighted with the jewellery.
Kind regards,
Caroline
Customer Care
Molly Brown London
www.mollybrownlondon.comâ
Had a discrepancy with my order of two bracelets and customer service got right back to me and resolved this issue. Would 100% recommend this distributor. The jewelry is of amazing quality. Will definitely be ordering again. Thank you.
Molly Brown London ããã®åç
Hi Dannette,
Thank you so much for your lovely review and feedback.
We hope to create an experience that is positive, and are so glad we were able to do this.â
Kind regards,
Caroline
Customer Care
Molly Brown London
www.mollybrownlondon.comâ
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