Morgan Clark Loss Assessors レビュー 113

Having been notified of a horrendous house fire in one of our rental properties, whilst out of the country on holiday, we felt helpless and unsure what to do.
We immediately contacted a close friend who put us in touch with a representative (Pino Musso) from loss assessors Morgan Clark.
He contacted us straight away gave us complete confidence & guided us through the whole process.
The level of professionalism from the whole team at Morgan Clark was outstanding.
They dealt with absolutely every aspect of our claim and ensured that we obtained a settlement over and above, anything we ever expected.
Exceptional customer service.

Really happy I got them involved with my claim they took a lot of stress out of a very difficult situation where open from the beginning about what was involved and what to expect went above and beyond for me

Morgan Clark have been excellent to deal with from the outset. Contact has been quick and the process well explained. I would recommend them.

Great service and advise from Karl Brind. Very empathetic towards our issue. Clear and precise advise. 100% recommend this firm to anyone.

From the word go Morgan Clarke had our minds at rest that the process would be taken care of. Martin Chapman looked after all our needs with his calm professionalism and always available attidude.
He kept all concerned on theire toes to make sure we had a positive result. Can't thank him enough, well done Martin.

We appointed Morgan Clark at the outset of a complex property claim that ultimately took over a year to reach settlement.
From the beginning, their approach was structured, measured and professional. The team were thorough in their assessment of the damage, clear in their documentation, and consistent in their follow-up throughout what became a prolonged and challenging process. All staff we dealt with were professional and diligent in their roles.
Martin represented us from start to finish. He provided a balanced and realistic view at every stage, clearly explaining what was happening, what could reasonably be expected, and the likely timescales involved. Where progress stalled, he followed up methodically. Where positions shifted, he explained the implications calmly and factually. We always felt properly informed rather than reassured with false certainty.
One of the most significant benefits of engaging Morgan Clark was that they removed the need for us to deal directly with the insurer on day-to-day matters. This created professional distance in what was an emotionally difficult and technically complex situation. By handling communication, challenge and escalation on our behalf, they allowed us to step back from the friction of the process and focus on restoring normality at home.
The claim involved significant delays, revised positions and repeated complaint escalations arising from the insurer’s handling of the matter. Throughout this period, Morgan Clark remained steady, responsive and persistent. Their advice was pragmatic and grounded in evidence.
They were prepared to challenge valuations and interpretations that did not reflect the true scope of works required. The difference between the initial settlement position and the final agreed outcome demonstrates the value of experienced representation. In our view, the settlement ultimately achieved was significantly closer to the true cost of remediation than we would have secured had we navigated the claim alone.
At times the process became difficult. Morgan Clark handled this professionally and without unnecessary escalation, focusing instead on documentation and reasoned argument.
After more than a year of sustained engagement, they saw the claim through to a fair and appropriate conclusion.
Based on our experience, we would not undertake a significant property claim without professional loss assessor representation, and we would have no hesitation in recommending Morgan Clark.

Sunny went above and beyond to help me in the worst couple of weeks Ive ever had. He offered assurance and support, and made a horrible situation barrable.

Thanks once again

After experiencing a house fire that turned my world upside down.
Thank goodness for Morgan Clark. They took all the stress and emotional worry of dealing with multiple companies that attended the fire. I could not have been able to get the result without their intervention.

Very professional and to the point. No pandering or false promising. Would definitely use again

Where do we start? While on holiday in January 2025 we got a call from our friend who was looking after our home, that our house had been devastated by a burst pipe in the loft, the water had been running for several days emptying a very large water tank that was continuously filling and emptying, destroying ceilings floors etc, after contacting our home insurance company they brushed it off , not understanding the full extent of the damage to our home.
Enter Morgan Clark, and the man who has been a total godsend to us, Martin Chapman, he has been there for us throughout this truly heartbreaking experience. He and his team have helped us in so many ways over the past year it’s really difficult to explain in a few sentence. We couldn’t move back into our home when we returned from our holiday and they found us temporary accommodation in the form of premier inns through relocate, until we found a temporary house to rent, our dog is in kennels and has been since December 30th 2024, and he is still there, thanks to Martin these costs have been met by our insurance company. The house was cleared by a restorative company, who took care of anything that could be salvaged.Martin has kept us informed throughout our ordeal, meeting us at the property several times to keep us updated on what was happening.
After surveyors reports etc, the estimated cost to put the house back to its original condition would cost in excess of the value of the house, Martin negotiated with the insurance and secured us a nice cash settlement for the property and loss of contents, which we accepted and has allowed us to purchase a nice little bungalow which we will be moving into in the not too distant future. Thanks Morgan Clark, and we really cannot thank Martin enough for his care, compassion and kindness that he has shown us throughout the worst year we have endured.

Previous loss adjusters had tried to get me to settle for a quick cash settlement to receive their cut fast, not caring about following results.
Not so with Pino at Morgan & Clarke. From the start it was clear that they were genuinely looking out for my best interest and making dealing with the insurance company as smooth and easy as possible. I was kept informed at every stage of the claims process and I know without their expertise I would have struggled and possibly even lost my case .
Will highly recommend the whole team at Morgan & Clarke to anyone unfortunate enough to have to deal with a insurance company.
Thank you so much.

I don't think it's possible for a layman to resolve a major insurance claim without the help of a loss assessor.

In our case our insurer's loss adjuster tried to railroad us into still living in our property whilst they rebuilt it around us - we turned to Martin Chapman @ Morgan Clark and from then on we had someone who knew how the claims system works on our side making sure our interests were represented fairly.

Once we engaged Morgan Clarke they handled all the correspondence, meetings, surveys etc that were required to arrive at a schedule of works to repair our property, resolving all the issues that surfaced on the way (ie:asbestos in the render!?).

Our claim was large so Morgan Clarke's fee wasn't insignificant but my wife and I felt this was good value to actually resolve the matter so successfully.

I heartily recommend Martin, Faye and the rest of the Morgan Clarke team.

I had a fire at a property i own some distance from my home.
At the time i was caring for my elderly unwell mother.
The company i needed to assist was definitely Morgan Clarke.
Initially Robert Godlonton introduced himself with details from the fire brigade i could access to know more about the extent of damage, he also kindly took some pictures and sent to me after i checked out companies house and MorganClarks head office to reassure such a kind man was not bogus, I looked at their website to read all about the services Morgan Clark offer.
I am so glad I went ahead and instructed them to represent my best interests as loss assessors, to work in conjunction with my insurance company’s loss adjustor.
Every concern or question I had, and ensuring the smooth flow of the process, from securing my claim to settlement were dealt with promptly and with understanding.
Martin Chapman and Faye Milligan went above and beyond my best expectations, I was kept very well informed at every stage and my property secured, a very helpful and well regarded Chartered Surveyor assessed the damage from top to bottom.
Everything went like clockwork, they really are worth their fees, and I am very pleased with my settlement.
I would turn straight to Morgan Clark if the need arose again, and highly recommend their services, if you ever find yourself in the position of needing to claim on your insurance.

Absolutely fantastic service from day 1.
Nathan at the beginning helped advise me due to a house fire at the very beginning and his service was excellent.
Then Martin Chapman took over yet again first class service and never let me down always kept me informed about everything.
Huge thank you to all involved

Excellent service from Morgan & Clarke, we highly recommend anyone to use these guys if needed.
These insurance companies are animals so if you need help contact Morgan Clarke

Morgan Clark provided us with peace of mind and managed all aspects of the fire incident at our home with care and professionalism.

We are so so grateful to Morgan Clark You are a star

They took the administrative burden off us as much as possible during a very stressful period after flooding of our house. They maximised our claims and helped us navigate the insurance system when we wanted to get additional work done on our house in addition to the insurance covered work.

I would say they are an absolute must have in any major insurance situation - Paul from Morgan Clark who dealt with our case gave us a sense of reassurance throughout and kept on to the insurers to make sure work got done and did all the coordination work. Highly recommend!

Very helpful , very polite, great communication
Dealt with my claim from start to finish
No stress
Definitely recommend
If I have an issue in the future
I know where to come
Thanks a lot

Really don't know what,we would have done without them they took the stress,from everything to do with insurance claim all our questions were sorted,whether large small silly or important paul was a lovely person to work with couldn't wish for anyone better

Couldn't thank Gareth enough for all the advice given regarding my claim. Excellent work ethic and strategic advice.