Morphée UK レビュー 

Morphée UK からの回答

2026年6月29日

Thank you for your wonderful review. Knowing that Morphée has been such an effective and valuable part of your wellbeing journey means so much to us.

With calm wishes,
The Morphée Team

Morphée UK からの回答

2026年6月29日

Thank you for your lovely feedback. We're so pleased to hear that you've had a positive experience with both our products and our customer service. Your support means a great deal to us, and we're grateful that you took the time to share your experience.

With calm wishes,
The Morphée Team

Morphée UK からの回答

2026年6月29日

Thank you so much for your kind review. We're delighted to hear that Morphée has become part of your nightly routine and is helping you drift off to sleep more easily. It's also wonderful to know that you found it simple and easy to use, as creating moments of calm should always feel effortless.

With calm wishes,
The Morphée Team

Morphée UK からの回答

2026年6月5日

We're sorry to hear that Morphée wasn't the right fit for you and that you were unhappy with the returns process.

As outlined in our returns policy, once a returned item is received at our warehouse, it must first be inspected and processed before a refund can be issued. After the refund has been processed on our side, it can take several working days for the funds to appear in a customer's account, depending on their bank's processing times. Unfortunately, this part of the process is outside of our control.

We also take concerns regarding payments very seriously. Morphée products are sold as one-off purchases rather than subscriptions, and we would always encourage customers to contact our support team if they have any questions regarding transactions on their account.

With best wishes,
The Morphée Team

Morphée UK からの回答

2026年6月5日

We're sorry to read that this was your experience at the time.

We understand how concerning it can be when an order appears delayed and communication doesn't happen as quickly as expected. Having reviewed your order, we can see that it was successfully delivered, although we sincerely apologise for any frustration caused during the process and for the delay in responding to your enquiry.

We continuously work to improve our customer support and appreciate you taking the time to share your experience.

With best wishes,
The Morphée Team

Morphée UK からの回答

2026年6月5日

We're sorry to hear that you were disappointed with both the product and your experience with our customer service team.

We take all customer feedback seriously and aim to respond to enquiries within 72 hours. We also offer a 40-night trial period, allowing customers to return their Morphée if they feel it isn't the right fit for them.

Regarding reviews on our website, these are collected and managed through an independent review partner that verifies reviews from genuine customers before publication. We are committed to ensuring that customer feedback is authentic and transparent.

While we're sorry that your experience did not meet expectations, we appreciate you taking the time to share your views.

With best wishes,
The Morphée Team

Morphée UK からの回答

2026年6月5日

We're sorry to hear that your experience with our customer support team did not meet expectations.

We can see that your return was successfully processed, but we appreciate how frustrating it must have been not to receive a timely response while trying to arrange this. We continuously review our support processes and value feedback such as yours as we work to improve our customer experience.

With best wishes,
The Morphée Team

Morphée UK からの回答

2026年6月5日

Thank you for your feedback. We wanted to let you know that Morphée does include a volume control, allowing you to adjust the sound to your preferred level, and headphones can also be connected for a more immersive listening experience.

Morphée is designed as a screen-free relaxation and sleep companion, offering a variety of guided sessions, sounds, and visualisations that many users find beneficial over time. We appreciate that everyone's sleep preferences are different and thank you for giving Morphée a try.

With best wishes,
The Morphée Team