Musician's Friend レビュー 

948
TrustScore 5段階評価の4

3.9

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レビュアーのコメントを見てみましょう

5つ星のうち1の評価

I bought a line 6 amp and when they shipped it they broke one of the knobs off when I asked for a refund they made me do all the leg work so I said forget it. Do yourself a favor if you're a musician... もっと見る

企業が回答しました

5つ星のうち5の評価

I was helped by Nick McVicker, who did an outstanding job. I saw a guitar earlier today at a local Guitar Center, also offered on MF. Spoke with Nick, explained my issues with shipping, security, le... もっと見る

企業が回答しました

5つ星のうち5の評価

Well, I got a message for what I thought was a good discount (about $70) off the $279.99 retail price. Before the bass arrived I saw the exact same bass selling for $150 from Musicians Friend/Guitar... もっと見る

企業が回答しました

5つ星のうち5の評価

What the company did well is to employ Santos ! Santos my gear advisor is very courteous,professional & accommodating ! He does his craft without typical errors. A role model ! I only wish in every o... もっと見る

企業が回答しました

企業情報

  1. 趣味・工芸

当該企業による記述

Musician's Friend - the hottest music gear at the lowest prices since 1983. More than 130,000 customer-written product reviews. Read instrument buying guides. Get the best guarantees online for all the fine musical equipment you crave.


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3.9

ほぼ満足

TrustScore 5段階評価の4

948件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

最近のレビュー依頼の記録はありません

この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。

ネガティブなレビューの 95%に回答しています

通常1週間以内に回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

3.9

すべてのレビュー

(948)

過去12か月のレビュー数: 301

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5つ星のうち5の評価

Issue with my order resolved immediately.

Needed help with an order and Agent Karl S was a big help and got my issue taken care of immediately with no hassle. Highly recommend Musician's Friend for any musical needs.

2026年2月4日
自発的なレビュー
Musician's Friend ロゴ

Musician's Friend からの回答

Jonathan,

Thank you so much for choosing us! We truly appreciate your support and are grateful for the opportunity to serve you.

5つ星のうち5の評価

The selection was great

The selection was great. The prices were fair. The guitar I bought was a good deal and a rare guitar and to use financing online is awesome. I went to. Musicians, friends website found my item use my charge card and my guitar will be in my hand in five days. Awesome Cleo Dumas.

2026年2月3日
自発的なレビュー
Musician's Friend ロゴ

Musician's Friend からの回答

Cleo,

Thank you so much for choosing us! We truly appreciate your support and are grateful for the opportunity to serve you.

5つ星のうち5の評価

Noticed the difference. Put them in my pedals and acoustic-electric guitar.

Very cool batteries. Definitely noticed the difference using these batteries in my pedals. I also used these batteries for my acoustic-electric guitar and sounded great but sounded the same as alkaline batteries.

2026年1月26日
自発的なレビュー
Musician's Friend ロゴ

Musician's Friend からの回答

Dietrich,

Thank you so much for choosing us! We truly appreciate your support and are grateful for the opportunity to serve you.

5つ星のうち1の評価

arrived damaged

arrived damaged. seller offered 10% back and it wasnt applied to my card.

as well as synchrony bank reducing my available balance from 1200 to 250 when i have never missed a payment and maintained a zero balance the entire time ive had the card spending $1000’s already. i will no longer use them or you for any future purchases. your customer service is great but your banking partners are the exact opposite. they said they continuously run my credit to monitor my worthiness??? ive never been late on any of my cards and are all in good standing, i just have low balances from christmas. absolute slap in the face and i will take my business elsewhere. im launching an entire production company at Firewave912.com so you just lost lots of future business.

2026年1月30日
自発的なレビュー
Musician's Friend ロゴ

Musician's Friend からの回答

Josh, sorry to hear about the balance issues with synchrony. We'd like to look into this with you, if you could please email us at Gearheads@musiciansfriend.com with your order details, we will follow up with you! Thanks

5つ星のうち2の評価

slow shipping

2026年2月2日
自発的なレビュー
Musician's Friend ロゴ

Musician's Friend からの回答

Rich, thanks for the feedback and sorry to hear that the shipping was slow. If there is anything else we can do to assist on your order, please don't hesitate to reach out to us! Thanks

5つ星のうち5の評価

I was helped by Nick McVicker

I was helped by Nick McVicker, who did an outstanding job. I saw a guitar earlier today at a local Guitar Center, also offered on MF. Spoke with Nick, explained my issues with shipping, security, leaving an item on my front porch while I'm at work, etc. Basically, Nick got the deal done with a shipping solution that satisfied by safety and security concerns, and I got the guitar of my dreams! He went above and beyond, and I truly appreciate his help!

2026年1月31日
自発的なレビュー
Musician's Friend ロゴ

Musician's Friend からの回答

LC,
Thank you so much for choosing us! We truly appreciate your support and are grateful for the opportunity to serve you.

5つ星のうち1の評価

Long Live Guitar Centaur

I purchased a product several days ago. Today I got an email saying order was canceled. The email included a link to an alternative, but the link does nothing. This is on the tail of about three disappointing (non)transactions with Musician’s Friend/Guitar Center, online and in person.

2026年1月31日
自発的なレビュー
Musician's Friend ロゴ

Musician's Friend からの回答

Ken, sorry to hear that your order was cancelled and the link wasn't working. Please email us at Gearheads@musiciansfriend.com with your order details and any other details and we will follow up. Thanks!

5つ星のうち1の評価

I bought it new Marshall dsl 100 the…

I bought it new Marshall dsl 100 the one they sent was in a 5150 box wrapped in with no footswitch with obvious signs of use and a generic ACcord 2weeks ago I purchased an AC 30 it came with no AC CABLE and no Footswitch that was in the picture before the and when I did the picture and description immediately disappeared prior to that I bought a used es 335 with a neck so twisted I can only use it for Slide (it took my guitar tech about 30 days to get to it)it’s pretty much junk I WANT MY NEW MARSHALL DSL 100 instead of the crap they sent me

2026年1月28日
自発的なレビュー
Musician's Friend ロゴ

Musician's Friend からの回答

Michael, sorry to hear that your amp came with no footswitch and cables. Please email us at Gearheads@musiciansfriend.com with your order details and we will look into what can be done here with you. Thanks!

5つ星のうち5の評価

Nic Rox

Nic has been my MF agent for all my recent purchases. He’s gone beyond the normal call of duty to assist with information regarding items then helping me navigate Fortiva for making purchases. You have an excellent employee in Nic, please do your best to keep him around!

2026年1月30日
自発的なレビュー
Musician's Friend ロゴ

Musician's Friend からの回答

Andrew,

Thank you so much for choosing us! We truly appreciate your support and are grateful for the opportunity to serve you.

5つ星のうち5の評価

Justin Wright is an awesome…

Justin Wright is an awesome representative and very helpful. Will only ask for him when ordering items or with questions . Should give him a huge raise.

2026年1月29日
自発的なレビュー
Musician's Friend ロゴ

Musician's Friend からの回答

Justin,

Thank you so much for choosing us! We truly appreciate your support and are grateful for the opportunity to serve you.

5つ星のうち5の評価

Exellent gear resource!

Exellent customer service.Have tried to purchase this guitar multiple times,only to get damaged guitars.
Dylan Lewman was great helping locate what i needed.
You folks hit a home run with me.
Thanks!!

2026年1月28日
自発的なレビュー
Musician's Friend ロゴ

Musician's Friend からの回答

Thank you so much for choosing us! We truly appreciate your support and are grateful for the opportunity to serve you.

5つ星のうち2の評価

Poor online ordering

Poorly functioning web page prevented me from placing the order on line. Tried twice, finally had to call it on…a very unsatisfactory buying experience. Delayed my purchase by 3 days. Wanted products for the weekend but that was no longer possible. Grrrrrrr…..

2026年1月24日
自発的なレビュー
Musician's Friend ロゴ

Musician's Friend からの回答

Hello, sorry to hear about the issues on the website. Are you still encountering these? We'd like to help troubleshoot and see if there is anything we can to do help, please email us at gearheads@musiciansfriend.com with the issues you are encountering and we will follow up. Thanks

5つ星のうち5の評価

I love you guys!

Amps!!!!!
Speakers!!!!!
American Made Basses!!!!

2026年1月27日
自発的なレビュー
Musician's Friend ロゴ

Musician's Friend からの回答

Thank you so much for choosing us! We truly appreciate your support and are grateful for the opportunity to serve you.

5つ星のうち5の評価

I only shop with Musician's Friends as…

I only shop with Musician's Friends as they provide excellent sales assistance, have great sales and pricing!

2026年1月23日
自発的なレビュー
Musician's Friend ロゴ

Musician's Friend からの回答

John,

Thank you so much for choosing us! We truly appreciate your support and are grateful for the opportunity to serve you.

5つ星のうち2の評価

Untuned and Friendless

Ordered the Mitchell T433CE BST from Musicians Friend online . Upon arrival I opened it and noticed the box was chewed up. I took the guitar out and left it overnight to acclimate to the temperature of my house before tuning it. Got up this morning, tried to tune it but I guess the neck was out of wack. When buying a $500 guitar, I should be able to pull it out of the box and tune it and play it. I’m not a professional and am disabled so me searching for a professional to set it up is not happening.

2026年1月23日
自発的なレビュー
Musician's Friend ロゴ

Musician's Friend からの回答

David, sorry to hear about your guitars neck and the condition it arrived in. We'd like to look into this with you, if you could please email us at gearheads@musiciansfriend.com with your order information, we'll follow up. Thanks

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