Great prices, quick delivery and nice products. Had a slight problem with one item. Got in touch with Customer Services, sorted out very quickly and replacement sent, no questions asked. Couldnât ask... ãã£ãšèŠã
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I ordered a 3 all in one travel system Sunday afternoon ant it arrived Tuesday morning in original packaging. Now thatâs what I call great service. I would highly recommend this company. Mary D.
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I ordered a pushchair from the Good as New section of the website and Iâm really pleased with the quality of it. I did notice that I was missing the rain cover in the box but after a quick message to... ãã£ãšèŠã
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I returned a faulty stroller to My Babiie 1 week ago. DPD tracking confirms the parcel was delivered to their warehouse. I have emailed customer service multiple times for an update, but received no r... ãã£ãšèŠã
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My Babiie ã«ã€ããŠ
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"For little people who dream big"
Safe and stylish baby gear
Amazing Strollers, Highchairs, Car Seats, Travel Systems, Nursery Essentials & more.
Lovingly crafted baby products that let you stand out from the crowd.
Stylish & Functional
My Babiie products are highly functional as well as looking great! Years of parenting allowed us to create products that work great for us parents. With our different models of strollers you will be able to find the one that is the perfect fit for you and your family.
Created by parents, for parents
We understand life with little ones and are here to make it that little bit easier, by creating products we know you'll love because we love them too! Years of parenting has allowed us to know what works, what doesn't, and what we wished was available. This combined with our passion to provide only the very best for you and your family mean that My Babiie gear is gear that your family can rely on, as it has not only been tested by parents, but it's been created by them as well - us!
Colourful & fun
We create products that we know you will love because we love them too! Colour and fun runs through all our products with fashion forward modern prints and patterns. Designed for the modern parent, My Babiie products are brilliantly unique with patterns for all styles and tastes.
www.mybabiie.com
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Shop Travel Systems
Shop Highchairs
Shop Car Seats
Shop Nursery Essentials
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Commercial Road, TN12 6EN, Paddock Wood, è±åœ
- info@mybabiie.com
- www.mybabiie.com
4.3
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Absolutely shocking quality andâŠ
Absolutely shocking quality and customer service
I am extremely disappointed with both the quality of this pushchair and the way this company has handled the situation.
My pushchair suddenly collapsed while my two-year-old son was in it. Thankfully he wasnât seriously hurt, but that was down to luck, not the safety of the product. A pushchair should never fail like this under normal use.
When I contacted customer service, I was initially told they had never heard of this happening before. However, after doing my own research, I found multiple reviews from other customers reporting exactly the same issue. That made me feel as though I wasnât being given the full truth.
To make matters worse, I was left without a pushchair while waiting for the issue to be resolved. As a parent, thatâs incredibly stressful and inconvenient. The whole process has been slow, frustrating and lacking in empathy.
A company selling products for babies and young children should put safety first. Instead, I felt dismissed and let down.
I would strongly advise anyone considering buying from this company to do their research first. Based on my experience, I have completely lost confidence in both the products and the customer service.
2026幎7æ16æ¥
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My Babiie ããã®åç
Hi Kizzy-Leah,
Thank you for taking the time to share your feedback. We're genuinely sorry to hear about your experience and understand how upsetting this must have been for you and your family.
The safety of the families who use our products is our highest priority. As soon as you contacted us, your case was escalated as a product safety investigation, and we gathered the information needed to carry out a full technical assessment before arranging for the pushchair to be returned to us for inspection.
We appreciate that being without a pushchair was difficult. Once the necessary information had been gathered and you confirmed you wished to receive a replacement, we arranged for a replacement pushchair to be sent as quickly as possible. To make things easier, we also sent packaging to your home so the original pushchair could be safely returned to us for inspection before arranging the collection and replacement.
If anyone feels they've experienced a similar issue, we'd always encourage them to get in touch with us directly. We'll be happy to review their individual circumstances, investigate the product where appropriate, and do everything we can to help.
Thank you again for bringing your concerns to our attention. We appreciate your feedback and remain committed to completing our investigation and supporting you through the remainder of the process.
Kind Regards
My Babiie Customer Care
The product
The product are amazing for new born and little ones, thank you for your products I would recommend it to family and friends very happy
2026幎7æ6æ¥
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My Babiie ããã®åç
Hi Reece,
Thank you for your wonderful review. We're so pleased to hear you're happy with our products and that you would recommend My Babiie to your family and friends. Your support means a great deal to us.
Kind regards,
The My Babiie Team
Ordered the mb450 luxe in April withâŠ
Ordered the mb450 luxe in April with the dispatch date being 15th June as baby was due in mid June to then get an email saying dispatch has been delayed to the July 24th and recently received another email saying dispatch has now changed to first week of August I have emailed asking if pram would definitely be dispatched as my baby has already gone 4 weeks without a pram and they basically said they canât give me a definite that the pram would be dispatched I also asked for a partial refund as half the pram would be no use to me once it arrives which they have avoided answering. Canât get the first lot of pre orders out yet they have re released the pram again for pre orders.
2026幎6æ12æ¥
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My Babiie ããã®åç
Hi Jack,
I'm so sorry to hear about your experience and the disappointment caused by the delays.
I've just tried to find your communication history using your name, but unfortunately I haven't been able to locate anything, and Trustpilot doesn't provide us with any additional details.
Please could you email me directly at 'escalations@mybabiie.com' - FAO: Maddy and I'll personally look into your order, review what's happened, and see what I can do to help.
I look forward to hearing from you.
Kind regards,
Maddy
Head of Customer Experience
Very easy and confirmation straight away
2026幎7æ15æ¥
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My Babiie ããã®åç
Hi Sue,
Thank you for taking the time to leave us a review. We're delighted to hear you found the ordering process quick and easy and that you received your confirmation straight away.
We really appreciate your feedback and hope you enjoy your My Babiie purchase.
Kind regards,
The My Babiie Team
Great Customer Service Team!
Bought a stroller from My Babiie that I found was a bit too bulky for our car boot when it arrived. Contacted their customer service email and was given simple and clear instructions on how to send it back. I then ordered another compact stroller from them and had a mishap with the recliner straps which resulted in me cutting the bottom fabric and fixing the issue. I contacted customer services again about this issue and explained everything. I was fully supported throughout the ordeal with very swift responses from their team and the issue was fixed. They then stated they would be sending me another chair unit as a goodwill gesture to replace the one I had to cut open (even though this meant it was out of warranty). Very happy with the communication and fast responses from My Babiie. The new stroller is perfect and extremely good value for money. I will definitely be recommending them in future. Thank you My Babiie, you are a great company.
2026幎7æ13æ¥
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My Babiie ããã®åç
Hi Victoria,
Thank you so much for your wonderful review. We're delighted to hear that our Customer Service team was able to help you with both your return and your replacement stroller. It's fantastic to know you're happy with your new stroller and that our team could provide a solution for you. Your kind words and recommendation mean a great deal to us.
Kind regards,
The My Babiie Team
Brilliant customer support
I had problems with my pram wheel and other parts i lost, so I contacted customer support. I was helped by Mike, one of the staff from their team. He was polite and efficiently helped me fix the problem by sending me the missing parts for free. Thank you very much My Babiie and Mike from customer support â€ïž
2026幎7æ14æ¥
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My Babiie ããã®åç
Hi Maryam,
Thank you for your lovely review. We're so pleased to hear that Mike was able to help resolve the issue with your pram and replace the missing parts for you. We'll be sure to pass your kind comments on to him. We hope you continue to enjoy your My Babiie products.
Kind regards,
The My Babiie Team
Easy to order
Easy to order, super fast delivery, not used item as it is a gift, looks really nice.
Thank you for great service.
2026幎7æ5æ¥
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My Babiie ããã®åç
Hi Diana,
Thank you for your kind review. We're delighted to hear you found our website easy to use and that your order arrived so quickly. We hope the recipient loves their gift, and thank you for choosing My Babiie.
Kind regards,
The My Babiie Team
Failed delivery
I have been dealing with Mike regarding a car seat which failed to be delivered via Evri. The customer service from MBabiie has been brilliant. They arranged a replacement which was delivered within 2 days. Mike has been excellent from start to finish. Thank you Mike
2026幎7æ13æ¥
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My Babiie ããã®åç
Hi Jacqui,
Thank you so much for your wonderful review. We're delighted to hear that Mike was able to help resolve the delivery issue quickly and arrange a replacement for you. We'll be sure to pass your lovely feedback on to him. Thank you for recognising the service you received, and we hope you enjoy your new car seat.
Kind regards,
The My Babiie Team
Absolutely gorgeous pram for myâŠ
Absolutely gorgeous pram for my granddaughter. Easy to set up easy to fold away & stunning too
2026幎7æ13æ¥
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My Babiie ããã®åç
Hi Susan,
Thank you for your lovely review. We're so pleased to hear you're happy with the pram for your granddaughter. It's wonderful to know you found it easy to set up and fold away, and that you love how it looks too.
Kind regards,
The My Babiie Team
Awful experience
Awful experience. Would not recommend buying a stroller - the first one arrive and breaks didnât work properly. A replacement came and the bar at the back was bent not allowing the back of the stroller to sit properly.
Customer service has been poor. Delivery failed to arrived on planned dates. The second stroller has gone back and Iâve requested a refund to be told this can take 10 business days! So I am still waiting on my refund.
Product quality is awful. There are much better strollers out there that fall within the same budget.
2026幎7æ12æ¥
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My Babiie ããã®åç
Hi Jade,
I'm so sorry to hear about your experience. This certainly isn't the level of service we aim to provide, and I completely understand your frustration.
I've tried to find your communication history using your name, but unfortunately I haven't been able to locate anything, and Trustpilot doesn't provide us with any additional details.
Would you mind popping me an email at escalations@mybabiie.com - FAO Maddy, and I'll personally look into your case and see what I can do to help.
I look forward to hearing from you.
Kind regards,
Maddy
Head of Customer Experience
My Babiie ããã®åç
Hi Lynn,
Thank you for taking the time to leave us a review. We're so pleased to hear you're happy with your My Babiie purchase and really appreciate your support.
Kind regards,
The My Babiie Team
Really impressed with My Babiie
Really impressed with My Babiie. We bought a travel stroller for our holiday and for the price itâs brilliant - so compact. I also recently ordered the 3 in 1 travel cot and I love it, the newborn insert is great and the zip to open out for a play pen. Definitely will be ordering again!
2026幎7æ10æ¥
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My Babiie ããã®åç
Hi Grace,
Thank you for your fantastic review. We're delighted to hear you're enjoying both your travel stroller and your 3 in 1 travel cot. It's wonderful to know you're happy with the compact design and the practical features of the travel cot. We really appreciate your support and look forward to welcoming you back again in the future.
Kind regards,
The My Babiie Team
Very beautiful car seat and very quickâŠ
Very beautiful car seat and very quick delivery. I got it delivered in 24 hours which was a super service. Although I thought the car seat is detachable to be used without the base but its not. How ever me and baby loves it.
2026幎7æ9æ¥
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My Babiie ããã®åç
Hi Kulsum,
Thank you for your lovely review. We're delighted to hear that you love your new car seat and that it arrived so quickly. It's wonderful to know both you and your little one are happy with it.
We're sorry to hear there was some confusion regarding the seat being detachable from the base. We really appreciate your feedback, as it helps us improve the information we provide to our customers.
Kind regards,
The My Babiie Team
Item not delivered!
I ordered a part on 20/06/26. I received confirmation of despatch on 21/06/26. As of today 09/07/26 Evrie are still awaiting the item!
2026幎6æ20æ¥
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My Babiie ããã®åç
Hi Tracey,
Thank you for taking the time to leave your review.
We're very sorry to hear that your item has not yet arrived, and we sincerely apologise for the inconvenience this has caused.
Please could you get in touch with us at info@mybabiie.com with your order details? We'd be more than happy to look into this for you and work to get the issue resolved as quickly as possible.
We look forward to hearing from you.
Kind regards,
The My Babiie Team
1-Star Review
1-Star Review: Absolute Nightmare â Avoid My Babiie and Kiddies Kingdom at All Costs
I have never been this furious with a company in my life. We bought a My Babiie pram from Kiddies Kingdom at the beginning of April, excited for our first baby. They assured us it would arrive by April 15th. What a joke.
First came the email pushing it back to May. Then another email in May saying end of June. June arrived and we got yet another email â now July 9th. Itâs currently July 9th and nothing. I called Kiddies Kingdom and they casually told me My Babiie wonât even send it until the end of August. Thatâs nearly five months of waiting for a pram we ordered in April. Unbelievable incompetence.
Because we were desperate (our baby came early on 20th May instead of 6th June), we bought one of their travel prams as a temporary solution. They sent it without a hood. After emailing them, they finally sent the hood â but it was missing the correct connecting part. So we had to waste even more money buying replacements elsewhere and chase a refund that we still havenât received.
We have now been pushing our newborn around without a proper pram for nearly two months. This whole ordeal has caused us severe stress and anxiety during what should have been a joyful time with our new baby. Every single promise they made was broken. The communication is appalling, the delays are endless, and their products arrive incomplete and unusable.
Do not buy from My Babiie or Kiddies Kingdom. This has been the worst customer experience Iâve ever had. Save yourself the headache, the money, and the tears. Go somewhere that actually delivers what they promise. I will never shop with either of these companies again and Iâll be warning every parent I know.
Absolute disgrace
2026幎7æ9æ¥
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My Babiie ããã®åç
Hi Lawrence,
Thank you for taking the time to share your feedback. We are truly sorry to hear about your experience and completely understand how upsetting and stressful this must have been, particularly after welcoming your baby earlier than expected.
We sincerely apologise for the repeated delays to your pre-order. Unfortunately, these were caused by unforeseen delays to stock arriving with us, and we appreciate how disappointing it was to receive revised delivery dates. We understand this had a significant impact on your plans.
We're also very sorry to hear about the issue with the travel stroller arriving incomplete. This is certainly not the experience we want any customer to have.
As your order was placed through Kiddies Kingdom, they are your retailer and hold the sales contract for your purchase. However, we would still like the opportunity to review the issues you've experienced and see if there is anything we can do to help. Please contact us at info@mybabiie.com with your details, and our team will be happy to look into this further.
Kind regards,
The My Babiie Team
Beautiful highchair excellent âŠ
Beautiful highchair excellent quality easy to put together and easy to clean.
2026幎7æ9æ¥
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My Babiie ããã®åç
Hi Sarah,
Thank you for your lovely review. We're delighted to hear you're so pleased with your highchair and that you found it easy to put together and keep clean. We hope it continues to make mealtimes that little bit easier for you.
Kind regards,
The My Babiie Team
Ordering online so simple
Ordering online so simple - even managed to get a discount code. Super fast delivery.
2026幎7æ7æ¥
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My Babiie ããã®åç
Hi,
Thank you for taking the time to leave us a review. We're so pleased to hear you found our website easy to use and were able to make the most of a discount code. It's great to know your order arrived so quickly too.
Kind regards,
The My Babiie Team
Phenomenal everything from ordering toâŠ
Phenomenal everything from ordering to delivery to style and comfort.
Lightweight, Beautiful colour and comfortable. Easy to use the swivel function.
I needed two but unfortunately there were no blush pinks or taupe colors!
2026幎7æ8æ¥
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My Babiie ããã®åç
Hi Katherine,
Thank you for your fantastic review. We're delighted to hear you had such a positive experience from ordering through to delivery, and that you're loving the style, comfort and swivel function of your pushchair. We really appreciate your feedback regarding the colour options and will be sure to pass it on to our team.
Kind regards,
The My Babiie Team
Iâm very pleased with my stroller ð itâŠ
Iâm very pleased with my stroller ð it was a very quick delivery and so easy to order everything about it is spot on the colour is gorgeous dark green itâs just amazing canât wait to use it ð¥°
2026幎7æ7æ¥
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My Babiie ããã®åç
Hi Alan,
Thank you for your wonderful review. We're so pleased to hear your stroller arrived quickly and that you're happy with how easy it was to order. It's great to know you love the dark green colour, and we hope you and your little one enjoy many happy adventures together.
Kind regards,
The My Babiie Team
Extremely disappointing customerâŠ
Extremely disappointing customer service.
My parcel never arrived. When I reported the issue, I was told I needed to complete a Denial of Receipt (DOR) form. The problem was that I never received the form. I informed customer service about this and specifically asked for it to be sent again.
Instead of ensuring I received the required document, they later informed me that DPD had closed the investigation because the form had not been submitted on time. They are now refusing to take any responsibility, simply saying there is nothing more they can do because the courier has closed the claim.
As a customer, my contract is with the retailer, not the courier. Passing the blame to DPD instead of resolving the issue is unacceptable.
Very poor communication, no accountability, and no willingness to help when things go wrong. I would not recommend buying from this company based on my experience.
2026幎7æ6æ¥
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My Babiie ããã®åç
Hi Dagmara,
Thank you for taking the time to leave your review. We're very sorry to hear about your experience and understand how frustrating this situation has been.
We sincerely apologise if you did not receive the Denial of Receipt form. As this form is required by the courier within a set timeframe to investigate a missing parcel, we appreciate how disappointing it is that the claim could not be progressed.
We would like the opportunity to review your case again. Please contact us at info@mybabiie.com, and our team will be happy to look into the matter further and see if there is anything more we can do to assist.
Kind regards,
The My Babiie Team
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