It has been a mission to deal with the company since the change of platform. It we were advised about it we missed the email. I think at least one other follow up should have been sent and/or a text t... もっと見る
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I had to ring today to sort out our accounts as I had not been on in a while and Nic helped me sort it out, much appreciated, very helpful and a very jolly person, which helps. Kind Regards Thomas
It has truly been a nightmare dealing with the change of system. After countless calls lasting hours and emails, I felt completely drained and overwhelmed, especially with the endless deposits an... もっと見る
Having been messed about by our landlord/lettings agent, the service from MyDeposits was excellent - clear, precise, informative. Thank you to Clare-Louise for that.
企業情報
当該企業による記述
We provide a simple deposit protection solution for landlords, letting agents and tenants through out the UK.
連絡先
1st Floor, Premiere House, Elstree Way, WD6 1JH, Borehamwood, 英国
- 0333 321 9401
- info@mydeposits.co.uk
- www.mydeposits.co.uk
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この企業は顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Amazing
At first I was unable to access my deposit as I had changed my email but after just a short 5 minutes talking with Armani, I was able to rectify this and get my deposit back almost instantly into my bank account. Fabulous service!
Very knowledgeable staff
I phoned with a query about my tenancy deposit- I’m a tenant and was lucky enough to speak with Nic. My goodness she was amazing!! Very knowledgeable, supportive and took time to listen to me without talking over me or judging. She was so helpful when I was feeling very lost and discouraged!
She put so much information into an e mail for me that she guided me through speaking to the other two deposit scheme agencies.
I couldn’t rate this woman higher! I wish everyone I spoke to on the phone was Nic! Thank you very very much
I was heartbroken at their decision…
I was heartbroken at their decision today despite having before and after pictures they sided with the Landlord, they are actually help my landlord to steal my money
Stay clear of this people they are not fair in any sense
Nic was very helpful and cheerful
Nic was very helpful and cheerful. An absolute pleasure to deal with
They are always attentive and helpful
They are always attentive and helpful. They are reassuring and know what they are doing. Just had the pleasure to speak with Clare-Louise and she was lovely.
Nic was so helpful
Nic was so helpful, she was absolutely fantastic and game me so much information!
Great customer service
Great customer service. They(Sarah)completely understood the situation that I was in,and helped and guide me in the right way.
Top class customer service and a credit to mydeposits.co.uk
My call was answered quickly and Nic was just the right balance of being polite, friendly, helpful and efficient. She listened patiently whilst I explained why I was ringing, was eager to help me, checked my e-mail address was correct on her system and sent me a polite e-mail, with attached copy deposit protection invoice, as requested. Thank you, Nic - top class customer service and a credit to mydeposits.co.uk !
Great customer service !!
Great customer service !!! contact mydeposits now and again for help and each time the operators are so helpful it makes a refreshing change to my day!! they are not only understanding but extremely polite and professional and never put me on hold because they don't know the answer. mydeposit scheme is easy to use once you get the help to show you around.
The customer service I received was second to none.
The customer service I received was second to none. Benjamin was extremely polite, professional, and knowledgeable. He understood my issue immediately and resolved it quickly. He guided me through the entire process from start to finish, staying on the phone to ensure everything was completed and to confirm that my issue had been fully resolved.
Benjamin was also very personable and is a real credit to the organisation.
I spoke to a lovely lady called…Clare-Louise
I spoke to a lovely lady called Clare-Louise today who extremely helpful and has given me some excellent advice.
thank you so much Clare-Louise 🙂
I called for clearification on steps to…
I called for clearification on steps to follow and Claire-Louise support today was helpful. Explained things they way i understood them better. Happy i did get such assistance from her.
Very helpful
I spoke with Nic today regarding a deposit which is held by my estate agent. My agent had given me totally inaccurate information and Nic was able to guide me through my next steps to resolve my problem. Nic was extremely knowledgeable and helpful and it was a pleasure dealing with her, she is a credit to her company.
Regards
Kevin Tunley
Great service
Great service. They answered all of my questions quickly and clearly, and were very helpful throughout the process. I really appreciated their fast response and professional support
I found the advisor supportive
I found the advisor supportive, friendly and helpful. My questions were answered and I was left reassured that a dispute had not been raised.
Generous Advice
My deposits are always generous with advice; today, Clare-Louise was very knowledgeable and professional in helping with my inquiry.
Excellent support from Nic who…
Excellent support from Nic who explained the process perfectly and displayed an excellent level of knowledge
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