myTU レビュー 469

I received a reply faster than expected on both occasions and got what I asked for, without the need to ask any follow up questions nor go back and forth.
I rate both times I've reached out 5/5

Freundliche und schnelle Hilfe von Jelena.
👍👍👍👍👍👍👍👍

Risposta veloce e molto attenta alle mie richieste.

Persone molto valide, molto attente hai dettagli,pronte a rispondere alle nostre esigenze

Ich hatte ein kleines Problem mit der MyTu Bank, welches von Francesco sehr schnell und unbüokratisch abgearbeitet wurde zu meiner vollsten Zufriedenheit. Ich bin sehr zufrieden mit dieser Bank.

Service is fine, product is great, happy to use it, however, employee Jelena is very inappropriate on multiple occasions, passive aggressive talking, angry comments, i think if you hate your job, find something better, because this behaviour is pushing customers away.

Я только знакомлюсь

Very quick support with more than enaught requested information )

Ich wurde bestens von dem Mitarbeiter Albert bei myTU beraten! Ich bin sehr zufrieden!

Альбер из техподержки mytu очень любезный помог очень быстро решить мою проблему я не ошибся когда доверился вашему банку

Ich habe einen lieferanten auf ein myTu Konto überwiesen. Leider hatte der aber zwischenzeitlich das Konto aufgelöst. Wir haben den Betrag vor 30 Tagen überwiesen und warten immer noch auf die Rückzahlung. Unverschämt

Risposta pronta e chiara. Assistenza funziona benissimo

Bin auf Betrüger hereingefallen und die Bank hat dann das Konto gesperrt, trotz Einreichung aller geforderten Unterlagen weigert sich die Bank das Konto freizugeben und verweist ständig an die örtlichen Behörden. Fazit: Finger weg von myTU, die sind nicht besser als die Betrüger auf welche ich hereingefallen bin und behalte Geld ein

I opened a myTU account and used it normally for about a year until my residence permit expired. I obtained a new permit as soon as possible and verified my documents immediately. Despite this, my account has been locked since 29 January 2026.

My money is still inside. They refuse to return it. I have been writing support for the longest yet they kept saying it's under review for which the account was locked because of expired document and yet they won't open when I presented a new one.

Here is what has happened since:

· I submitted a formal complaint on 3rd of April 2026 demanding the return of my funds to an external bank account
· They replied with a generic "we are reviewing" template as usual — no timeline and no resolution.
· I sent a final escalation notice on 10th of April 2026
· It is now 13th April 2026 and I have received nothing — no money, no bank statement and no legal justification.

Under Lithuanian law and myTU's own terms, they are required to respond to complaints within 15 working days max. They have failed to do so.

I will now escalated to the Bank of Lithuania.

If you are considering using myTU, please be aware that if anything goes wrong with your verification, your money can be locked for months with no customer support and no clear way to get it back.

Good service, but please improve customer service . I encountered a problem with a money transfer. My transfer was pending review for four business days. The transfer amount was 6,450 euros and it was an urgent transfer. However, support responded using templates and didn't provide any precise or reassuring answers about when the transfer would be processed. I was very frustrated. This has never happened before; operators were always polite and tried to resolve the issue as quickly as possible. Please improve customer service.

Risposta estremamente rapida, cortesia chiarezza nei dettagli nellassistenza inviando anche link con video sull'utilizzo delle app e per ottenere carta bancomat fisica che in italia è ancora indispensabile,prezzi veramente concorrenziali ed economici consiglio vivamente MyTU per il proprio conto personale, bonifici immediati in pochi secondi da qualsiasi altro conto.
Grazie a Albert per la sua consulenza.

ANCHE ULTIMO PICCOLO PROBLEMA RISOLTO IN QUALCHE ORA. STARÒ' PIÙ ATTENTO PROSSIME FRANSAZIONI...

GRAZIE MYTU

Account locked now for 3 months without any reason given. They also dont answer to formal complains. This is not acceptable anymore. They just wait until u give up. I have been wrote them more than 50 times but they dont answer or just same automatical answer that they cannot give any time frame.