Customer Service (Drew) went above and beyond to arrange a shipment of raw kitten food to my home in Guernsey 🇬🇬 and get it to my door still frozen 🧊 Amazing 🤩 Thank you 🙏 Purrfect! 😻
企業が回答しました
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レビュアーのコメントを見てみましょう
Very disappointed with the service! Twice now my order has not been delivered properly. The first order was delayed for almost a week and eventually had to be cancelled. Last order I placed bef... もっと見る
REQUESTED 20 WORKING DOG CHICKEN AND TRIPE FROM COUNTER . SALES LADY REQUESTED FROM BACK ROOM AS NOT ENOUGH IN DISPLAY CABINET. BACK ROOM STAFF CAME OUT WITH TOTALLY WRONG ORDER. I DECIDED TO T... もっと見る
Great product, quick delivery and excellent customer service from staff who I believe do genuinely use the products with their own pets and can offer solid advice. The 1 kilo pack is split into 2 x 50... もっと見る
企業が回答しました
企業情報
Natural Instinct について
当該企業による記述
At Natural Instinct, we are passionate about pets and believe that a healthy diet is just as important for them as it is for us. That’s why we provide complete and balanced raw dog food, made from the finest natural ingredients and packed with essential nutrients.
We believe in feeding as nature intended—a raw diet that supports optimal health, energy, and wellbeing. Our frozen raw dog food is made with high-quality, human-grade meats, fresh vegetables, and natural supplements, ensuring every meal is nutritionally balanced and free from artificial additives, colours, preservatives, and fillers.
We make raw feeding simple and stress-free. Our convenient frozen raw dog food is delivered straight to your door, ready for you to defrost, serve, and watch your pet enjoy. Whether you’re transitioning your dog to a raw diet for the first time or looking for high-quality, natural meals, we have a variety of recipes to suit all breeds, sizes, and dietary needs.
Shop here
Switching to a raw diet has never been easier. Whether you're new to raw feeding or a long-time advocate, we offer expert guidance and advice to help you make the best choice for your pet. Our website is filled with helpful resources, including transition guides, food calculators, and FAQs to ensure a smooth transition.
Give your furry friend the very best with Natural Instinct—pure, wholesome, and natural raw dog food that helps them thrive!
Visit our website and discover why so many pet owners trust us for premium raw dog food.
連絡先
Units 10‑12, Trade City Frimley, GU16 7AL, Camberley, 英国
- 01276 608500
- hello@naturalinstinct.com
- www.naturalinstinct.com
4.5
優良
1130件のレビュー
ネガティブなレビューの 98％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Poor customer service
After placing an order and then initially being told it would be delivered the next day, I was informed that problems with processing meant they couldn't give me a delivery date. I asked for a refund (as my dog needed food quickly) and was told that wouldn't be possible as the order had gone through. After a lot of arguing a refund was issued with the caveat that it may take 3 to 5 working days to credit in my account (amazing how it immediately came out of my account when I paid for the food). The person I spoke to was abrupt, poor at dealing with customers and very unpleasant to talk to. I won't be using them again
2026年3月11日
自発的なレビュー
Natural Instinct からの回答
Hi Vicki
Thank you for taking the time to leave a review and share your feedback with us.
We are really sorry to hear about your experience and the frustration this situation has caused. This is certainly not the level of service we aim to provide, and we completely understand how important it is to receive your dog’s food promptly.
We would really appreciate the opportunity to speak with you directly to better understand what happened and see how we can put things right. Our customers are incredibly important to us, and we want the opportunity to make things right.
If you would be open to it, we will give you a call tomorrow and make things right.
Once again, thank you for the feedback.
Kind regards,
Jamie
Great product and my dog loves it!
I have been ordering natural instinct for years now. They deliver via DPD so I always get my one hour delivery slot which is so useful. Natural instinct dog food is great for my Dog. It keeps him healthy, and he enjoys every mouthful. Before it was a struggle to get him to eat canned dog food but with a natural instinct, I have no worries at all. Meal times are a joy, he licks his bowl clean every time. I would highly recommend this product.
2026年2月2日
The dog food is the best you can get my…
The dog food is the best you can get my dog been on it for the past thirteen years
2026年3月2日
Natural Instinct からの回答
Hi Anthony,
Thank you for the 5* review.
We are so grateful for your kind words, 13 years is a long time! We hope they are thriving.
Please let us know if you need anything.
Kind regards,
Jamie
WORKING DOG CHICKEN AND TRIPE
REQUESTED 20 WORKING DOG CHICKEN AND TRIPE FROM COUNTER . SALES LADY REQUESTED FROM BACK ROOM AS NOT ENOUGH IN DISPLAY CABINET. BACK ROOM STAFF CAME OUT WITH TOTALLY WRONG ORDER. I DECIDED TO TAKE WHAT WAS IN DISPLAY CABINET (11) AND REQUESTED REST (9) BE CREDITED TO MY ACCOUNT. AS I WAS LOADING CAR BACK ROOM STAFF CAME OUT WITH REST OF ORDER APOLOGISING AS NOT HIS PART OF SHIP - HE WAS NUTRIMENT NOT NAT INST WHO WERE ABSENT. IS NI BEING SHOVED ASIDE? REGARDS TIM LILL
2026年3月6日
Great products
Been purchasing working dog raw food for 7 years and my Staffie loves it! I love the mixture of meat and vegetables, as a lot of companies don’t include vegetables, if they do they charge a lot more.
Only con is we’ve had a few delivery issues, but this hasn’t affected the food.
I also like they’re now doing a loyalty scheme too now.
2026年2月2日
Natural Instinct からの回答
Hi Holly,
Thank you for the 4* review.
We are glad to hear that staffie is loving our food, its exactly what we love to hear!
If you find there is any issues with deliveries then please do contact us and we will of course look into it for you.
Thank you again for the feedback.
Kind regards,
Jamie
Super Food…
I started with my old lab who suddenly couldn’t digest kibble. She loved it and we had her for several more years. With a new puppy it’s straight on to it. She loves it and is beautiful glossy black whippet.
2026年2月26日
Natural Instinct からの回答
Hi Anne,
Thank you for your lovely feedback.
We are so glad to hear that your puppy is doing well on our food!
Please don't hesitate to contact us if you need anything else!
Kind regards,
Jamie
Maxs food
Max loves his raw food,always delivered very quickly, never having to worry about running our.
2026年2月19日
Natural Instinct からの回答
Hi Roy,
Thank you for the 5* review.
We are so glad that Max loves his food and your deliveries are always on time!
Thank you for your continued support.
Kind regards,
Jamie
Natural Instinct からの回答
Hi Michele,
Thank you for your 5* review.
We are pleased to hear that the delivery was speedy!
Please let us know if you need anything else.
Kind regards,
Jamie
Helpful & knowledgeable telephone…
Helpful & knowledgeable telephone employee, prompt delivery
2026年2月24日
Natural Instinct からの回答
Hi Helena,
Thank you for your kind review.
We are glad to hear that our team are helpful and knowledgeable!
If we can help further, just let us know!
Kind regards,
Jamie
Great product
Great product, consistent delivery. Been with them 10+ years, very healthy dogs
2026年2月23日
Natural Instinct からの回答
Hi Mark,
Thank you for your kind feedback.
We are glad to hear that the product is great and our delivery is consistent!
Thank you for 10+ years of support, it means alot to us.
Kind regards,
Jamie
Issue with the Working Chicken
Have used Natural Instinct for 6 years. The recently delivered Working Chicken looked considerably paler than usual so sent photos and reported this to NI. Customer services assured me it was fine so fed it to my dog and a few hours later he threw up.
What is going on?!?
2026年2月27日
自発的なレビュー
Natural Instinct からの回答
Hi there,
Thank you for your feedback.
We are sorry to hear that the working dog chicken seems to be different compared to your usual order, this is something we are going to look into further for you.
One of the team will reach out to ensure we come to a suitable resolution.
Please let us know if you need anything in the meantime.
Kind regards,
Jamie
Easy to order
Easy to order, despatch and delivery were efficient. Arrived undamaged. Good quality
2026年2月13日
product good as always just a shame…
product good as always just a shame about DPD deliveries lately. They either try to deliver to a wrong address or leave the food on my doorstep,not even ringing the bell even though I am in.
2026年2月20日
Natural Instinct からの回答
Hi Gerry,
Thank you for your 4* review.
We are glad your dog enjoys our food!
This is something we will feedback to our courier service to ensure that in the future this does not occur.
If it does happen again, please don't hesitate to contact us.
Kind regards,
Jamie
Easy to order
Easy to order, wide range of meat types. So far my dog is enjoying them and has not refused any meals to date nor any sickness currently. Fingers crossed we've found the right one for her.
2026年2月14日
Does what it says on the tin
Does what it says on the tin. The total cardboard for delivery 👌. We get less brocken tubes overall vs the polystyrene box. Thanks
2026年2月12日
Natural Instinct からの回答
Hello
Thank you so much for your 5-star review!
We’re delighted to hear that you’re enjoying the product and that you’ve found our customer service and delivery reliable. Providing a smooth and dependable experience is exactly what we strive for.
We truly appreciate your support and look forward to serving you again soon!
Kind regards
Megan
Excellent raw dog food.
My dog loves this food.
Simple to order. Delivery as promised. Excellent thank you.
2026年2月12日
Natural Instinct からの回答
Hello Jane
Thank you so much for your fantastic review!
We’re delighted to hear that your dog loves the food, that’s the best feedback we could ask for. It’s also great to know that you found the ordering process simple and the delivery service reliable.
We really appreciate your support. Thank you again!
Kind regards
Megan
Natural Instinct からの回答
Hello
Thank you for your review!
We’re really pleased to hear that you found the ordering process easy and the delivery prompt, that’s exactly what we aim for.
If there’s anything we can do to make your next experience a 5-star one, we’d love to hear your feedback. Thanks again for your support!
Kind regards
Megan
Natural Instinct からの回答
Hello Liz
Thank you so much for your wonderful review!
We’re delighted to hear that you’re pleased with the quality and the quick delivery. Providing both great products and efficient service is exactly what we strive for.
We really appreciate your support and look forward to serving you again soon!
Kind regards
Megan
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