I made a mistake when ordering online, rang the company directly and the were super helpful and quick to correct it. Great products and fast delivery.
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Excellent prompt delivery . I particularly like that you use An Post delivery service as I don't have to hang around for other delivery services . If I'm not home I can always collect from An Post... もっと見る
This company sells skin products which are good not only for people, but also for the environment. They are always friendly and helpful when contacted. I was also glad that my order was delivered by a... もっと見る
Once again a great experience; prompt feedback on order status and double checking of details for delivery. Love supporting this Irish business. There have a wide range of lovely products. Staf... もっと見る
企業情報
さまざまな外部ソースから提供された情報
Naturalskincare.ie is the online store of Ireland’s very own natural beauty emporium Alchemist Earth - selected as The Best Cosmetic Store in Ireland by The Irish Times and previously as a National Store of the Year Finalist by Retail Excellence Ireland
連絡先
10 Sarsfield Street, V94 A3KF, Limerick, アイルランド
- 061404218
- info@naturalskincare.ie
- www.naturalskincare.ie
4.7
優良
319件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューに回答していません
この企業のTrustpilot 利用方法
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the Natural Skincare Emporium have a…
the Natural Skincare Emporium have a very bueatuyfull procuct with is work very well on skin and effective, Also I order from Lavera company a cosmetic and skin tan is a very wonderfull and look natural and is so frendly for skin i eally recomendet this webside.
2022年9月19日
自発的なレビュー
Brilliant service and most importantly…
Brilliant service and most importantly I dealt with a human being which is rare these days. I love being able to order what I want from an Irish company that cares. Will continue to order from you for sure. Thank you for caring in a world that’s becoming more and more robotic especially in the retail world.🙏🏻❤️
2022年9月10日
Natural Skincare Emporium からの回答
Thank you so much. Your kind comment (and action ) lifted my spirit after a hard week. Thank you so much for your appreciation.
Great service
Great service, arrived quickly. Informed immediately of ‘not in stock’ and just waiting on refund for those items. Eco packages as well. All great
2022年8月30日
Waiting on order 7 days at the moment
Waiting on order 7 days at the moment. Still no sign of it. Only today I received an email saying that it has been shipped. I thought that this company was Irish so based here in Ireland.
Received orders from outside Ireland quicker.
I do not intend ordering from this company again.
2022年8月18日
Natural Skincare Emporium からの回答
Dear Andrea (Cindy), we really do apologise for the delay in shipping your order to you (which was shipped today). As is testimony from our excellent reviews, we normally dispatch orders very fast, but this time we fell short of our usual high standards. We are a small Irish company and fell behind on orders due to staff shortages combined with annual leave. The individual processing your order should have updated you regarding our back log. It does not reflect our usual standards of service and care and for this we are truly sorry for the unsatisfactory customer service you received.
Excellent service as always
Excellent service as always. Love the range of products. Very reliable and fast delivery.
2022年8月18日
Excellent customer service.
From my cordial telephone conversation to my online purchase to the prompt delivery, everything went smoothly.
2022年8月4日
A absolutely disgrace
A absolutely disgrace, customer service is zero , emails are not responded, messages are not responded. The worst customer service I ever experienced. I have monthly subscriptions with glossbox, lookfantastic and Birchbox with no problem until I got the bad luck to get this company. If you are looking for great customer service amazing products avoid this company.
Reply: I send two emails as you clearly have them in it the issue was not the shipping was the missing answer to a customer. You should get the things right before anything
2022年7月26日
Natural Skincare Emporium からの回答
We pride ourselves on our customer service. I think the real issue here is that you did not read the shipping date of the subscription boxes which is c.23rd of each month. This is clearly stated on the website. You sent one enquiry via Facebook and it was unfortunate it was not picked up. We do apologise for this. However we also state on the website that if you have a query regarding an order to please send an email as we cannot guarantee a timely reply via social media. We also provide a telephone number which is always answered. When you did email it was replied to immediately. Your box was shipped on the 22nd as promised on the website.
Great shopping experience
2022年7月11日
This shop is very reliable
This shop is very reliable. My delivery arrived within a few days - carefully packaged to avoid any spills. I received some samples as well. I would recommend this shop and I will make further purchases here.
2022年6月27日
Quick and easy
2022年6月20日
Highly recommended
I love this shop: an Irish business with a brilliant selection, incredibly helpful staff and always fast delivery, as well as generous free samples and good sales. I've enjoyed being a customer for years and I'm happy to recommend without any hesitation 🙂
2022年6月4日
Very friendly and professional customer…
Very friendly and professional customer service. The delivery was fast. They have lovely natural skin care products
2022年6月3日
This is my first time shopping with…
This is my first time shopping with Nature Skincare. I am absolutely delighted with my products and your friendly obliging service. I had a query with one of your staff on the phone and was blown away how helpful and kind she was. I will definitely shop here again and maybe even pop in the next time I'm in Limerick. Take care.
2022年6月2日
Altogether lovely experience
Altogether lovely experience, from browsing through an offering of the kind of beauty products I love best, to receiving my purchase at the speed of light. I’m absolutely delighted, and I wish I’d known about this store years ago. Miles better selection than anywhere in Cork, where I live. I’ll be a regular from now on.
2022年5月6日
自発的なレビュー
I have always visited your lovely shop…
I have always visited your lovely shop when in Limerick and recently signed up for the Beauty Box and was very disappointed with the products received.
2022年5月5日
Natural Skincare Emporium からの回答
Dear Suzanne, I am so upset to read this review especially as we have had so much positive feed back. Can you please detail your complaint in more detail to us ? We work very hard to provide an exceptional service and to uphold our standards. Every box may not appeal to all tastes but they are designed to give the customer excellent value for money and an experience of the wide range of natural organic beauty products. I look forward to hearing from you. Michaela
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