Neilson Active Holidays レビュー 753

We had a fantastic stay at Levante Rhodes with Neilson, and several members of the team really helped make the holiday special. A particular highlight was Emelie, the swim instructor. The parent and baby swimming sessions were excellent. Our one-year-old daughter took to Emelie very quickly and had a brilliant time playing games in both the kiddies’ pool and the big pool. On one of the days, our daughter was not in the best mood - probably hungry and ready for a nap - but Emelie persevered with patience and warmth that she still managed to get a smile out of her. We later found out Emelie has a very strong swimming background, and that absolutely showed in how confident, calm and engaging she was with our daughter. We also wanted to mention Kimi, the Playitas padel coach. He was brilliant, really well organised, friendly, and clearly has a strong sporting background. I had several coaching sessions with him which were great, and the advanced Americano sessions in the afternoons were great too, as were the morning coaching and match play sessions. The only slight shame was that Neilson guests were limited to just one hour of padel per day - hence why I went with the extra coaching. Worth noting they just finished building 2 more padel courts, so 4 in total now. A lovely personal touch was that the Neilson rep brought a wrapped present for our daughter’s first birthday, which we really appreciated and thought was very thoughtful. Finally, Patricia, Nicole and the restaurant team were especially lovely with our baby, always smiling, warm and personal, and helped create a really welcoming atmosphere. Overall, we had a brilliant stay (our second at this hotel) and despite some power cuts which can’t be helped, we felt very well looked after and would come back again.

Quick, efficient, easy

simple website to use - easy booking experience.

The booking process was straight forward. When we did have a query it was a simple phone call to a human.

Good explanations and clarity in the proposal

Overall a really lovely holiday - the location is gorgeous, the staff are lovely and the food is great! just a few niggles that could easily be rectified and make this a 5 star holiday - I currently rate it 4.7
the flight times to /from Manchester/Dalaman are horrible - Coupled with a delay meant arrival into Dal was at 1.30am - then having to wait an hour for the transfer to the hotel, 90 mins away, is not a great start to the holiday.. same at the end, having to pay 40/75 euro late check out and haggling for a lunch / packed lunch from the hotel is hassle and leaves a slightly sour taste. These are tiny issues that could be smoothed out easily by Neilson and just requires communication with the hotel. The only other issue is the music - Cooks Club Adakoy says on their website, they're all about the music - this is barely mentioned by Neilson but every day at 4pm the DJ starts - don't get me wrong, the music is actually great, but it's loud and its relentless! there's no chance of getting away from it, you can hear it in your room, at the beach, everywhere- so this couple, av age 60, is leaving slightly knackered with the feeling of clubbing in the 90's! We are clearly not the target market for this hotel, but nevertheless, everyone wants R+R - just turn it down a little and start at 5 maybe? Also if you get a room directly above the gym - move! it's extra noise!

Very easy and simple to book, very easy to pay.

Easy to do on line - the price was pretty eye watering though- a lot more than last year

Just booked another Neilson Beachclub holiday. Very easy to book online.

As all ways very helpful & friendly - thank you.

Easy booking, all straight forward. Just wish they offered our favourite destination from Belfast

Great service

Staff (Danielle) very good all went smoothly.

Brilliant hotel and staff. Activities amazing and food just wonderful .
Rebooked again for next year .

It is a great company but there should be a discount for single people and it would make people come back more

Excellent website and easy booking system

Very helpful and understanding of our multi generational requirements

Booking process is very straight forward, pricing is all up front so you know what your paying from the start, picking your type of room again straight forward and you can see what any upgrades are costing. A simple process and having holidayed with Neilson a few times before I know the holiday will be good as customer service is excellent