A 4.5 star review (because there’s always room for improvement). The Chesham team have been largely great from design through to fitting. A couple of miscommunications along the way resulted in additi... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Always a great service from Neptune, setting up, taking away the packaging and making sure everything is perfect before they leave. Andre and Liam did an amazing job (in the middle of a heatwave) and... もっと見る
企業が回答しました
So impressed with this lovely store. We bought a kitchen and it is so well made and the design service was top drawer. Jodie left no stone unturned and was not at all pushy but considered what was in... もっと見る
企業が回答しました
Visited Neptune for the first time as my wife and I had been advised to visit by friends. Very impressed by the store, design and products. We were greeted by Emily who was very helpful and polite, ma... もっと見る
企業が回答しました
企業情報
Neptune - Chesham について
当該企業による記述
Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.
We’re Neptune.
We do what we do because we believe our designs can make your life that little bit happier, easier and better.
We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.
We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.
Reviews
At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.
Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.
Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.
連絡先
Canada Mill, Amersham Road, HP5 1NG, Chesham, Buckinghamshire, 英国
- 01494 398472
4.6
優良
296件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
As beautiful as on the website
Easy to order online, you know with Neptune you can trust it will be as it looks on the website and great quality - also quick delivery.
2025年4月30日
Neptune - Chesham からの回答
Thank you for your kind words! We're delighted to hear you had a positive experience with our online ordering process and delivery. We strive to ensure our products are accurately represented online and delivered promptly.
Neptune - Chesham からの回答
Thank you for your kind words! We're thrilled to hear you enjoyed our products and staff.
Very helpful
Very helpful, efficient staff (in store and delivery) and great quality garden table.
2025年4月29日
Neptune - Chesham からの回答
Thank you for your kind words! We're so glad you were happy with the quality of the table and the service you received. We appreciate your feedback and hope to see you again soon.
A beautiful piece of furniture we know…
A beautiful piece of furniture we know will last a lifetime time and the delivery was perfect, the guys very helpfully put it in place for me, put it together and took away all of the rubbish. A wonderful experience.
2025年4月29日
Neptune - Chesham からの回答
Thank you for your kind words! We're thrilled to hear you're happy with your purchase and the delivery experience. We strive to provide our customers with the best possible service, and we're glad you found it to be a wonderful experience.
Very happy customer Just had fantastic service from Laura.
Just had fantastic service from Laura.
She listened, sorted me out swiftly and I have a new side table coming. Excellent job.
Previously I had called 3 other stores and whilst they did nothing wrong / they didn't offer to supply the table and arrange for me to collect it locally to save delivery cost as I live near head office - thank you Laura you deserved my business 💕
2025年4月24日
自発的なレビュー
Neptune - Chesham からの回答
We're so glad to hear about your positive experience with Laura. It sounds like she went above and beyond to help you find the perfect side table. We appreciate your kind words about her service and are thrilled that you chose to do business with us.
Wildwood Very helpful & welcoming in your…
Very helpful & welcoming in your Chesham store by all staff members which makes one very happy customer:)
Thankyou for all our amazing luxury paints purchased in store .
2025年4月23日
Neptune - Chesham からの回答
We are thrilled to hear about your positive experience in our Chesham store. Our team strives to provide exceptional customer service, and we're delighted that you found them helpful and welcoming. We appreciate your kind words and are glad you enjoyed your purchase of our luxury paints.
Cushions are a great hit
We checked out the cushions in store, bought one to check if it worked with the new decor. THe cushions were a great match and we bought another 5 which arrived within a few days. Great quality
2025年4月18日
Very helpful service in the shop and on…
Very helpful service in the shop and on delivery. I’m delighted with my table - it looks great!
2025年4月15日
Neptune - Chesham からの回答
Thank you so much for your kind words!
Treats galore even for the dog 😍
I visited Neptune today with my eldest daughter and doggy Heidi 🐶! We were served by lovely shop attendants and even managed to grab some fantastic Christmas bargains to boot! Even Heidi got a treat! Lovely experience
2025年4月7日
自発的なレビュー
Neptune - Chesham からの回答
We look forward to seeing you three again soon! Thank you!
Lovely store & team goes above & beyond
This is such a lovely store and the team are so accommodating - I stopped by over Christmas, desperate to pick up a specific decoration and with none left on the shop floor, the cashier went off scouring their in-store decorated trees to find one for me. A+ service.
2024年12月14日
自発的なレビュー
Neptune - Chesham からの回答
We are so glad we could help you find the right piece for your tree!
Our new bar stools look great in the…
Our new bar stools look great in the kitchen - and are so comfortable! Great support from the team at Chesham - and delivery was quick (next day but one - impressive!). Patsy was really helpful in sorting the delivery - thank you!
2025年3月25日
Neptune - Chesham からの回答
Thank you so much for your kind words - we are over the moon that you are so happy with your new bar stools!
The service is always excellent
The service is always excellent. Warm welcome and very helpful in every way.
2025年4月3日
自発的なレビュー
Neptune - Chesham からの回答
We're very happy that you always have a pleasant experience at our store! Thank you!
I think you need to advertise more I…
I think you need to advertise more I live in Chorleywood have taken lots of people to Chesham as they did not know it was there
2025年3月19日
Neptune - Chesham からの回答
Good Morning Carole,
Thank you so much for leaving us a review! We truly appreciate your feedback and will certainly look into ways we can increase local visibility for the 'Neptune' name, especially here in Chesham, so that more people can come and visit. We look forward to welcoming you again soon!
Neptune Chesham.
I absolutely love this shop!
I absolutely love this shop! It’s my special me time, where I am surrounded by beautiful things and positive energy. The staff are so helpful. They never try to up-sell but leave the furniture and accessories to sell themselves which isn’t difficult as the quality is fabulous. It may seem expensive but when you buy season after season you see how they blend products and colour schemes so that everything always feels in vogue. I recommend Chesham to my friends as I feel it has the friendliest staff and fabulous displays.
2025年3月18日
自発的なレビュー
Neptune - Chesham からの回答
Good Morning Lauren,
Thank you so much for taking the time to leave us such a lovely review. We truly appreciate your kind words and are delighted to hear about your positive experience in the store. We look forward to welcoming you again soon!
Neptune Chesham
All round five star experience
We have been delighted with our Neptune kitchen. Every step of the way from initial planning and design to installation has been done to the highest standards. Any questions or concerns we might have were addressed immediately. Everyone we dealt with was pleasant, helpful and attentive. The final outcome is our dream kitchen.
2024年12月15日
自発的なレビュー
Neptune - Chesham からの回答
Good Morning Alison,
Thank you for taking the time to leave such a lovely review about your experience with your new kitchen. We're thrilled to hear that you were pleased with the high standards of service you received. We look forward to seeing you again in store soon!
Neptune Chesham
Great customer service searching for…
Great customer service searching for all sorts from stock room!
2025年3月13日
自発的なレビュー
Always a pleasure…
Always a pleasure to shop at Neptune (Chesham). Staff are extremely helpful and friendly, no matter how small your purchase.
2025年3月5日
Neptune - Chesham からの回答
Thank you so much for your kind words – it really means a lot to us. We believe that every visit and every purchase, big or small, should feel special, so we're delighted to hear that you’ve felt well looked after each time.
It’s always a pleasure to welcome you to Neptune Chesham, and we look forward to seeing you again soon.
Warmest regards,
The Neptune Chesham Team
Great store and Marilyn was so helpful!
We spent some time in the store looking for furniture and bedding and had the pleasure of Marilyn who helped us and offered assistance with our purchase - very helpful and will definitely be back!
2025年2月22日
自発的なレビュー
Very helpful staff in branch
Very helpful staff in branch. Purchased Wycombe bench. Good quality. Delivery team were really good. Kept in touch all the way.
2025年2月7日
Neptune - Chesham からの回答
Thank you for your kind review. Our staff are thrilled to receive your positive feedback.
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。