Neptune - Chesham レビュー 

301
•
TrustScore 5段階評価の4.5

4.6

Canada Mill, Amersham Road, HP5 1NG Chesham, Buckinghamshire, GB

•

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5つ星のうち4の評価

We recently had a kitchen and utility room designed and built by Neptune. Matt Sowerby designed us a beautiful kitchen - he had lots of good ideas and some great suggestions and tips. There were a... もっと見る

企業が回答しました

5つ星のうち5の評価

5* Service Popped into Neptune Chesham on recommendation this weekend and what a treat! Gorgeous store, perfect ambiance and the staff were so friendly despite being very busy. Jo especially went out... もっと見る

企業が回答しました

5つ星のうち5の評価

Always a fabulous service from Chesham Neptune. A big thank you especially to Emily who created a wonderful presentation for my home & made myself & my 3yr old daughter feel very welcome! She is an... もっと見る

5つ星のうち5の評価

We visited the Chesham show room which had the differed ranges of kitchens on display which we found very useful. We selected a Neptune kitchen as we liked the idea of the life time guarantee. Also we... もっと見る

企業が回答しました


企業情報

  1. 家具店
  2. ・
  3. インテリア デザイナー
  4. ガーデン家具
  5. キッチン用品店
  6. リビングルーム用家具の店
  7. 家具の付属品

Neptune - Chesham について

当該企業による記述

Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.

We’re Neptune.

We do what we do because we believe our designs can make your life that little bit happier, easier and better.

We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.

We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.

Reviews

At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.

Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.

Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.


連絡先

  • Canada Mill, Amersham Road, HP5 1NG, Chesham, Buckinghamshire, 英国

  • 01494 398472

4.6

優良

TrustScore 5段階評価の4.5

301件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

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4.6

すべてのレビュー

(301)

過去12か月のレビュー数: 2,200件

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Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Pasty and Rebecca

Pasty and Rebecca at the branch in Chesham were incredibly helpful and really went out of their way to help me. My kitchen looks great thanks to them.

2024年11月8日
Neptune - Chesham ロゴ

Neptune - Chesham からの回答

Hello Keely,

Thank you so much for writing a review. We will be sure to pass your kind words onto both Rebecca and Patsy! Please do pop in and show us pictures of your kitchen!

Chesham Team

5つ星のうち5の評価

Lovely to browse around and always…

Lovely to browse around and always helpful staff. Such a nice way to spend a few hours and get some home inspiration at the same time!

2024年11月4日
自発的なレビュー
Neptune - Chesham ロゴ

Neptune - Chesham からの回答

Hello Sarah,

Thank you so much for writing a review about our staff as well as the store.

Chesham Team

5つ星のうち5の評価

Chesham neptune


I recently visited Neptune in Chesham and I was thoroughly impressed by the staff. They were incredibly helpful, going above and beyond to ensure I had a great experience. Their friendly demeanor and willingness to assist made all the difference. I highly recommend this place to anyone looking for excellent service and a welcoming atmosphere!

2024年11月2日
自発的なレビュー
Neptune - Chesham ロゴ

Neptune - Chesham からの回答

Hello Kimberly,

Thank you for taking time to write a review. Very glad to hear about your experiences in the store and will be sure to pass it all onto the staff members as this will be really appreciated.

Chesham Team

5つ星のうち5の評価

Where do I start

Where do I start! The experience I had in store from the moment I walked in to the moment I left was incredible. I ended up purchasing all of my Christmas decorations even though my husband wasn’t too impressed but was impressed about the quality at least! I will definitely be visiting again soon! Thank you so much again to all of the girls in store for making my experience so great

2024年11月4日
自発的なレビュー
Neptune - Chesham ロゴ

Neptune - Chesham からの回答

Hello Charlotte,

Thank you so much for your review! It is so lovely to hear about your time in the store being incredible and the fact you purchased all of your Christmas items! Please do come in and show us photos once they are up!

Chesham Team

5つ星のうち5の評価

The Chesham store is perfect to browse for the right furniture

The Chesham store has a high variety of products on display that allow you to browse the design and style that suits you and to confirm the quality of the products. Staff provides lots of friendly advice. Products have been delivered quicker then expected.

2024年9月27日
Neptune - Chesham ロゴ

Neptune - Chesham からの回答

Good Afternoon Carl,

Thank you for leaving such kind feedback. Its lovely to hear you enjoyed browsing in our store and that you appreciated the quality of our products. It's also wonderful to know we've been able to offer friendly advice to yourself. We hope to see you again in store soon!

Many Thanks, Team Neptune Chesham

5つ星のうち5の評価

Great customer service from Katie and…

Great customer service from Katie and she wrapped our present beautifully. Will be back.

2024年9月11日
自発的なレビュー
Neptune - Chesham ロゴ

Neptune - Chesham からの回答

Good Morning,

Thank you so much for leaving such lovely feedback for our Assistant Store Leader Katie, We will be sure to pass this on to her.

Many Thanks, Team Neptune Chesham

5つ星のうち5の評価

Great help today from Sarah today

Great help today from Sarah today. She helped me with some faux flowers and a beautiful vase. Love this store and the staff thanks so much!

2024年9月10日
自発的なレビュー
Neptune - Chesham ロゴ

Neptune - Chesham からの回答

Good Morning Louise,

It's Lovely to hear that you enjoyed your visit to the Chesham Store yesterday and I will pass your words onto Sarah! Thank you for purchasing with us, when you next pop in do show us the flowers in situ!

Thank you!

5つ星のうち5の評価

A good experience in the end….

A good experience in the end….. bought Marina light online, and then went to Chesham to get bulb. 2 young members of staff - one didn’t know the product at all and said bulb not available - the other dark haired lady knew her products and gave me the correct bulb out of stock. Staff training required!!

2024年8月19日
Neptune - Chesham ロゴ

Neptune - Chesham からの回答

Hello Graham,

Thank you so much for your feedback. I can assure you all of our home specialists have excellent product knowledge but as everything we do forget things sometimes so we do apologise for this. I will revisit the marina pedant training, so we can help most efficiently. We Look forward to seeing you again soon.

Chesham Store

5つ星のうち5の評価

Amazing staff

Amazing staff, great store and superb quality all round

2024年8月16日
Neptune - Chesham ロゴ

Neptune - Chesham からの回答

Good Morning Stephen,

Thank you for taking the time to leave such a positive review, we look forward to welcoming you back in our Chesham store soon.

Kind Regards, Team Neptune Chesham

5つ星のうち5の評価

Great service

Hi bought 2 cans of point. Store person very helpful in getting them for me. I has to return a can of unused paint -
No receipt. The store person found my transaction and refunded the can of paint. All very easy either their payment system. Great stuff

2024年8月14日
自発的なレビュー
Neptune - Chesham ロゴ

Neptune - Chesham からの回答

Good Morning William,

Thank you for taking the time to leave such lovely feedback, We are happy to hear you had such a good experience with our team and that you found them to be so helpful.

Kind Regards, Team Neptune Chesham

5つ星のうち5の評価

Heavenly Neptune at Chesham!

Chesham Neptune is captivating - beautiful room sets you could just imagine living in, furnishings & accessories galore! The team were friendly & helpful. I attended an event which was full of useful information to help organise & declutter your home.

2024年5月9日
自発的なレビュー
Neptune - Chesham ロゴ

Neptune - Chesham からの回答

Hi Paula,
Thank you for taking the time to leave such lovely feedback, We're so happy you had such a positive experience in our store and that you found are team to be friendly and helpful. It's also wonderful to hear that you enjoyed your time at our Dilly Carter event. We hope to see you in store again soon!

Kind Regards, Team Neptune Chesham

5つ星のうち5の評価

Excellent customer service

Excellent customer service. Friendly staff always. Katie was very helpful today.

2024年8月2日
自発的なレビュー
Neptune - Chesham ロゴ

Neptune - Chesham からの回答

Good Morning Sue,

Thank you so much for your lovely review. We're happy to hear you find our staff to be friendly and helpful we will pass on this kind feedback to Katie.

Kind Regards, Team Neptune Chesham

5つ星のうち5の評価

Katie at Neptune was incredibly patient…

Katie at Neptune was incredibly patient and attentive during my shopping experience. She took the time to understand my needs and helped me make a decision without any rush. Her dedication to providing excellent customer service truly made my visit enjoyable and stress-free.

2024年7月23日
自発的なレビュー
Neptune - Chesham ロゴ

Neptune - Chesham からの回答

Good Morning Rachele,

Thank you so much for your lovely review. We're delighted that you enjoyed your visit to store and found Katie very helpful.

Have a great day!


5つ星のうち4の評価

Chesham staff were excellent but when…

Chesham staff were excellent but when it came to delivery 4 months later (paid in full up front required!) I had to chase the order. Delivery guy didn’t phone with advance notice as promised but pleased with the chair.

2024年7月30日
Neptune - Chesham ロゴ

Neptune - Chesham からの回答

Dear Jill,

We delighted you're pleased with your chair, but so sorry to hear your experience with delivery wasn't as smooth as we would have expected. We will feed your comments back to Head Office and hope we can welcome you in store again soon.

Thank you for taking the time to leave us a comment.

5つ星のうち5の評価

Inspiring shop

The staff are so friendly, I love just having a wonder around and the show rooms are so inspiring

2024年7月30日
自発的なレビュー
Neptune - Chesham ロゴ

Neptune - Chesham からの回答

Dear Katie,

Thank you for your lovely comment. We look forward to welcoming you in store again soon.

Have a great day!

5つ星のうち5の評価

One of the nicest Neptune stores with…

One of the nicest Neptune stores with such friendly and helpful staff I only go to Chesham store as it’s my favourite and I love browsing for hours and the staff are so helpful I feel so welcome and at home. Emily the manager of the store is really lovely and welcoming it’s a beautiful store I take all my family and friends their for their Neptune experience and they absolutely love it x

2024年5月30日
自発的なレビュー
Neptune - Chesham ロゴ

Neptune - Chesham からの回答

Dear Ayesha,

Thank you for taking time to message with your lovely comments, especially regarding our amazing Home Specialist, Emily.

We hope to welcome you in store again soon.

Have a great day!

5つ星のうち5の評価

An amazing experience

The shop is amazing, the staff were very welcoming and friendly as soon as you walk in the door. Staff member Katie was very helpful and made the experience all the better with a smile and great customer service. The layout was very homely with the way everything was set and it made it feel like you were at home. If you haven’t been, I would highly recommend a visit

2024年7月20日
自発的なレビュー
Neptune - Chesham ロゴ

Neptune - Chesham からの回答

Dear Deb,

Thank you so much for your lovely comments. We're delighted you had a great experience in store, especially with our amazing Assistant Store Leader, Katie.

Have a great day!

5つ星のうち5の評価

Excellent customer service from the…

Excellent customer service from the Chesham branch of Neptune. They re-organised the refund, repurchase and delivery of my items - seamlessly and without any input from me. All done.

A great customer experience.

2024年7月15日
Neptune - Chesham ロゴ

Neptune - Chesham からの回答

Good Morning Delia,

I hope you're having a lovely morning, thank you for taking the time to leave such a lovely review for us. We're so happy to hear that you had excellent customer experience when visiting our stores. We hope you enjoy your purchase and we hope to see you again in store soon.

Neptune Chesham Team.

5つ星のうち5の評価

Just a really good company with quality…

Just a really good company with quality goods

2024年7月12日
Neptune - Chesham ロゴ

Neptune - Chesham からの回答

Good Afternoon Kukielka,

Thankyou for taking the time to leave such kind feedback. We're so happy to hear you enjoyed our company as well as the items we have in store. We look forwards to seeing you again soon.

Neptune Chesham Team

5つ星のうち5の評価

The best decision I made!

I have been renovating and building my kitchen for 2 years, and as most people say, the kitchen is the heart of the house. Ever since I discovered Neptune kitchens many years ago, I knew I wanted one, and turning that dream into reality has been the best decision I’ve ever made. My Neptune kitchen is not just a room; it’s my favorite place in the house. It’s stunningly beautiful, practical, and incredibly functional.

The journey to perfection wouldn’t have been possible without the incredible team at Neptune. Rebecca, my designer, was simply brilliant. Throughout the numerous changes and decisions, nothing was ever too much trouble for her. Her keen eye for design made every decision feel right, and her expertise gave me complete confidence in the process. James, my project manager, was instrumental in bringing everything together. He meticulously ensured that every detail was ready for the big day, making the whole process smooth and stress-free.

I must give special recognition to Anthony, my installer. Although hiring a Neptune installer is an investment, and my builder offered to do it for less, choosing Anthony was the best decision. If you’re considering anyone other than a Neptune installer—don’t! Anthony’s precision and perfectionism ensured that every aspect of the kitchen was installed flawlessly, down to the last millimeter. His work was worth every penny.

Thank you, Neptune, for delivering my dream kitchen. It surpasses all my expectations. Every visitor comments on its beauty and timeless elegance, and I am filled with pride every time I walk into it. This kitchen truly reflects the heart of my home, and I couldn’t be happier. Thank you to the entire Neptune team!

2024年6月10日
自発的なレビュー
Neptune - Chesham ロゴ

Neptune - Chesham からの回答

Thank you so much Sharon for taking the time to leave us such a glowing review!
As a team we are glad to hear you had such a positive experience with both the design and installation process. We're also so happy that your finished kitchen has surpassed your expectations. I will pass on all this lovely feedback to Rebecca, Anthony and James.

We hope you continue to enjoy your beautiful kitchen and we look forward to welcoming you back to the store soon.
Kindest regards, Team Neptune Chesham

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