We recently had a kitchen and utility room designed and built by Neptune. Matt Sowerby designed us a beautiful kitchen - he had lots of good ideas and some great suggestions and tips. There were a... もっと見る
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We recently had a kitchen and utility room designed and built by Neptune. Matt Sowerby designed us a beautiful kitchen - he had lots of good ideas and some great suggestions and tips. There were a... もっと見る
企業が回答しました
5* Service Popped into Neptune Chesham on recommendation this weekend and what a treat! Gorgeous store, perfect ambiance and the staff were so friendly despite being very busy. Jo especially went out... もっと見る
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Always a fabulous service from Chesham Neptune. A big thank you especially to Emily who created a wonderful presentation for my home & made myself & my 3yr old daughter feel very welcome! She is an... もっと見る
We visited the Chesham show room which had the differed ranges of kitchens on display which we found very useful. We selected a Neptune kitchen as we liked the idea of the life time guarantee. Also we... もっと見る
企業が回答しました
当該企業による記述
Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.
We’re Neptune.
We do what we do because we believe our designs can make your life that little bit happier, easier and better.
We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.
We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.
Reviews
At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.
Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.
Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.
Canada Mill, Amersham Road, HP5 1NG, Chesham, Buckinghamshire, 英国
顧客にレビューを依頼しています
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Pasty and Rebecca at the branch in Chesham were incredibly helpful and really went out of their way to help me. My kitchen looks great thanks to them.

Neptune - Chesham からの回答
Lovely to browse around and always helpful staff. Such a nice way to spend a few hours and get some home inspiration at the same time!

Neptune - Chesham からの回答
I recently visited Neptune in Chesham and I was thoroughly impressed by the staff. They were incredibly helpful, going above and beyond to ensure I had a great experience. Their friendly demeanor and willingness to assist made all the difference. I highly recommend this place to anyone looking for excellent service and a welcoming atmosphere!

Neptune - Chesham からの回答
Where do I start! The experience I had in store from the moment I walked in to the moment I left was incredible. I ended up purchasing all of my Christmas decorations even though my husband wasn’t too impressed but was impressed about the quality at least! I will definitely be visiting again soon! Thank you so much again to all of the girls in store for making my experience so great

Neptune - Chesham からの回答
The Chesham store has a high variety of products on display that allow you to browse the design and style that suits you and to confirm the quality of the products. Staff provides lots of friendly advice. Products have been delivered quicker then expected.

Neptune - Chesham からの回答
Great customer service from Katie and she wrapped our present beautifully. Will be back.

Neptune - Chesham からの回答
Great help today from Sarah today. She helped me with some faux flowers and a beautiful vase. Love this store and the staff thanks so much!

Neptune - Chesham からの回答
A good experience in the end….. bought Marina light online, and then went to Chesham to get bulb. 2 young members of staff - one didn’t know the product at all and said bulb not available - the other dark haired lady knew her products and gave me the correct bulb out of stock. Staff training required!!

Neptune - Chesham からの回答

Neptune - Chesham からの回答
Hi bought 2 cans of point. Store person very helpful in getting them for me. I has to return a can of unused paint -
No receipt. The store person found my transaction and refunded the can of paint. All very easy either their payment system. Great stuff

Neptune - Chesham からの回答
Chesham Neptune is captivating - beautiful room sets you could just imagine living in, furnishings & accessories galore! The team were friendly & helpful. I attended an event which was full of useful information to help organise & declutter your home.

Neptune - Chesham からの回答
Excellent customer service. Friendly staff always. Katie was very helpful today.

Neptune - Chesham からの回答
Katie at Neptune was incredibly patient and attentive during my shopping experience. She took the time to understand my needs and helped me make a decision without any rush. Her dedication to providing excellent customer service truly made my visit enjoyable and stress-free.

Neptune - Chesham からの回答
Chesham staff were excellent but when it came to delivery 4 months later (paid in full up front required!) I had to chase the order. Delivery guy didn’t phone with advance notice as promised but pleased with the chair.

Neptune - Chesham からの回答
The staff are so friendly, I love just having a wonder around and the show rooms are so inspiring

Neptune - Chesham からの回答
One of the nicest Neptune stores with such friendly and helpful staff I only go to Chesham store as it’s my favourite and I love browsing for hours and the staff are so helpful I feel so welcome and at home. Emily the manager of the store is really lovely and welcoming it’s a beautiful store I take all my family and friends their for their Neptune experience and they absolutely love it x

Neptune - Chesham からの回答
The shop is amazing, the staff were very welcoming and friendly as soon as you walk in the door. Staff member Katie was very helpful and made the experience all the better with a smile and great customer service. The layout was very homely with the way everything was set and it made it feel like you were at home. If you haven’t been, I would highly recommend a visit

Neptune - Chesham からの回答
Excellent customer service from the Chesham branch of Neptune. They re-organised the refund, repurchase and delivery of my items - seamlessly and without any input from me. All done.
A great customer experience.

Neptune - Chesham からの回答

Neptune - Chesham からの回答
I have been renovating and building my kitchen for 2 years, and as most people say, the kitchen is the heart of the house. Ever since I discovered Neptune kitchens many years ago, I knew I wanted one, and turning that dream into reality has been the best decision I’ve ever made. My Neptune kitchen is not just a room; it’s my favorite place in the house. It’s stunningly beautiful, practical, and incredibly functional.
The journey to perfection wouldn’t have been possible without the incredible team at Neptune. Rebecca, my designer, was simply brilliant. Throughout the numerous changes and decisions, nothing was ever too much trouble for her. Her keen eye for design made every decision feel right, and her expertise gave me complete confidence in the process. James, my project manager, was instrumental in bringing everything together. He meticulously ensured that every detail was ready for the big day, making the whole process smooth and stress-free.
I must give special recognition to Anthony, my installer. Although hiring a Neptune installer is an investment, and my builder offered to do it for less, choosing Anthony was the best decision. If you’re considering anyone other than a Neptune installer—don’t! Anthony’s precision and perfectionism ensured that every aspect of the kitchen was installed flawlessly, down to the last millimeter. His work was worth every penny.
Thank you, Neptune, for delivering my dream kitchen. It surpasses all my expectations. Every visitor comments on its beauty and timeless elegance, and I am filled with pride every time I walk into it. This kitchen truly reflects the heart of my home, and I couldn’t be happier. Thank you to the entire Neptune team!

Neptune - Chesham からの回答
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