Emma-Louise was incredibly helpful today. We went into the store to see the products in person before ordering and to make sure we were choosing the right ones. She didn’t rush us at all and was super... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
The Fulham Neptune team have been amazing. From design concept to finished product they have gone the extra mile to make everything perfect and to make us feel happy and confident throughout. The sup... もっと見る
企業が回答しました
Really helpful advice on design from Alessio Bestetti. Neptune handled everything seamlessly from beginning to the end, and we have a wonderful flawless kitchen. We re-did our house, and this was by f... もっと見る
企業が回答しました
Everybody in NEPTUNE is so kind and polite and tries so hard to make everything easy for their customer. I ordered by mistake only one plant pot and I needed to plant pots. Not only did they send it i... もっと見る
企業が回答しました
企業情報
Neptune - Fulham について
当該企業による記述
Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.
We’re Neptune.
We do what we do because we believe our designs can make your life that little bit happier, easier and better.
We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.
We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.
Reviews
At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.
Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.
Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.
連絡先
87-93 Wandsworth Bridge Road, Fulham, SW6 2TD, London, London, 英国
- 0207 3719997
4.3
優良
77件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Lovely Miller chairs
Lovely Miller chairs, bought for a client’s kitchen. He is delighted, thank you very much Neptune!
2021年12月28日
Neptune - Fulham からの回答
Thank you so much for your review Emma. We are so glad to hear that your client is happy. Emma-louise
Brilliant company in every respect
2021年12月15日
Neptune - Fulham からの回答
Thank you so much for your review Mrs Jf Hussey. Izzy will be delighted that your lampshade has arrived safely. Emma-louise
on time no problems from beginning to…
on time no problems from beginning to end...the delivery men were fantastic...cheerful helpful and friendly
2021年10月19日
Neptune - Fulham からの回答
Thank you Susie for such a lovely review. Our delivery team really are a great bunch and it makes all the difference that they are Neptune employees rather than being outsourced. I hope you have your flooring down now and are enjoying it: we look forward to seeing you again soon. Emma-louise
Shocking customer service
For a company that keep saying they pride them self on customer service it is truly shocking, you pay upfront for item that you have to wait weeks longer than was stated, you make several calls emails with no communication on why! No apologies. I know there are issues at the moment but it is how you handle them and not make the customer do all the work! Will think again before purchasing!
2021年10月17日
Neptune - Fulham からの回答
Hello Andrew. Thank you for taking time to leave your thoughts. I have looked into your order and can see that we suffered a three week container delay: I am sincerely sorry for both this and that we did not communicate the situation more frequently with you. As a store team we will do our very best to learn from this and do hope that you will return to Neptune in the future. Emma-louise
Delivered when you said you would and…
Delivered when you said you would and delivery drivers were very courtious and helpful
2021年10月5日
Neptune - Fulham からの回答
Thank you for your review Ashley. We hope you enjoy your garden furniture for many years to come. Emma-louise
Neptune - Fulham からの回答
Thank you so much Iain esq for your lovely review. We have thoroughly enjoyed working with you and hope to see you in store soon. Emma-louise
Very good quality products and…
Very good quality products and delivered on schedule. A great shopping experience.
2021年9月21日
Neptune - Fulham からの回答
Hello Sheila. Thank you so much for your lovely review. Do let us know if there is anything we can improve on to deliver a 5-star experience for you on your next visit and I hope you have many years of enjoyment from your furniture. Emma-louise
Very good customer service
Very good customer service! Good communication, important things for an interior designer!
2021年8月4日
Neptune - Fulham からの回答
Thank you Mvbs studio for such a lovely review. I'm so glad that we've got it right for you, and are looking forward to working with you on many more projects. Emma-louise
Excellent quality and service
2021年6月28日
Neptune - Fulham からの回答
Hello Alexander. Thank you so much for taking the time to leave your review. I'll pass your feedback onto Georgia, she will be delighted. Emma-louise
Very happy with the service and…
Very happy with the service and thrilled when Emma said it was possible to reduce the height of the four poster so therefore could order it. The men who delivered the bed were delightful and assembled it in no time.
2021年6月1日
Neptune - Fulham からの回答
Hello Julia. I am delighted that you are happy and I cannot wait to see the photos when you're next in store. Thank you for taking the time to write a review, it does mean so much. Emma-louise
Really poor attitude towards customers.
2021年5月31日
Neptune - Fulham からの回答
Hi Andrew, thank you for your feedback. I see you have left us 2 negative reviews today. I’m really sorry to hear that you feel our service was bad enough to warrant 2 negative reviews and I would like to resolve this with you. I've already popped my contact information on one of your reviews, so that you can speak to me directly. Emma-louise
Great service and product
2021年5月25日
Neptune - Fulham からの回答
Hello Mrs Bates. Thank you for your lovely review. Hopefully we will have some sunshine soon for you to enjoy your parasol. Emma-louise
The whole team are so helpful
The whole team are so helpful. Always a delight to deal with them
2021年4月21日
Neptune - Fulham からの回答
Hi JPS. Thank you for taking the time to leave this lovely 5 star review. Will look forward to seeing you back in store again very soon. Kind Regards, Michelle.
I found all aspects of the service…
I found all aspects of the service excellent. The initial offer of a virtual viewing of my lamp was helpful, both to be able to see the real thing and to talk to a person about colours etc. Everything happened smoothly from there on. My only small complaint was the length of delivery time. Could this be made shorter perhaps? It was a long wait but worth it in the end.
2021年4月13日
Neptune - Fulham からの回答
Hello Barbara. Thank you so much for your generous review; I am delighted you were happy with your in store experience. I am sorry that there was a lead time on the lamp, this has been due to their popularity and stress on global shipping. We hope to see you back in one of our stores soon. Emma-louise
Unbelievable service
Unbelievable service! Very happy with the customer service after I had an issue with an item I had ordered.
2021年3月28日
Neptune - Fulham からの回答
Thank you Mrs C for such generous feedback. We trust everything is okay with your order now and that we will see you again in store from the 12th April. Emma-louise
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。