Recently visited the Hailsham store and the customer service was absolutely brilliant. The staff were very helpful and went way beyond to help us with our purchases.
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
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Always a pleasure to visit Neptune in Hailsham. Katy, Katie and Rachael are welcoming, very helpful and knowledgable about the products. Always greeted with a smile and an offer of tea or coffee. Wo... もっと見る
Rachel and her team offer a very friendly and relaxed experience when you enter the shop. It’s beautifully merchandised and the room set ups are exquisite. She didn’t follow us around but offered advi... もっと見る
企業が回答しました
Lottie, Lucy and the wider team at Neptune - Hailsham are simply brilliant. They have solid knowledge on what works from an interior design perspective and share their opinions in a kind and consider... もっと見る
企業が回答しました
企業情報
Neptune - Hailsham について
当該企業による記述
Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.
We’re Neptune.
We do what we do because we believe our designs can make your life that little bit happier, easier and better.
We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.
We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.
Reviews
At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.
Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.
Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.
連絡先
North Street, BN27 1DQ, Hailsham, East Sussex, 英国
- 01323 849483
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Great ideas and suggestions
Great ideas and suggestions for our new TV room. Gorgeous products, colours and style.
Difficulties experienced with consistency and also fitting the products. Neptune very good at supplying everything and offering suggestions but actually putting it all together was left to us.

Neptune - Hailsham からの回答
Brushed brass candle stick and Osk step stool
I ordered step stool and Brushed brass tall candle stick and both were very good quality
I was impressed with oak stool made of high quality hence so heavy which means it’s sturdy.

Neptune - Hailsham からの回答
Fantastic experience
The showroom is absolutely stunning. I could spend hours in there so the offer of a hot drink whilst you wonder round is a really nice touch! Couldn’t fault the staff either. Smiley, welcoming and nothing was too much trouble. Shannan was amazing and helped create a beautiful flower display which is now pride of place in our home

Neptune - Hailsham からの回答
Amazing shop!! Amazing service!!
Popped in on Friday for the first time and what an amazing shop - huge in size with everything you could possibly want/need for your home, along with giving great ideas. Both Katy and Shannan gave excellent customer service with a smile and went above and beyond - the coffee was an added bonus.
Will definitely be back soon!!

Neptune - Hailsham からの回答
Delighted with photo frame
Kept up-to-date with delivery. Photo frame in a lovely presentation box and carefully packed for transit. The silver frame is beautiful and was a reasonable price for the quality. Website easy to navigate.

Neptune - Hailsham からの回答
Neptune in Hailsham offers a truly…
Neptune in Hailsham offers a truly delightful experience. The staff, including Shannon, Katy, Katie, and Rachael, are incredibly helpful, knowledgeable, and always greet you with a smile. The showroom is beautifully presented, and both the in-store and delivery services stand out in professionalism. It's a pleasure visiting Neptune, where you even get offered tea or coffee during your visit. Overall, a lovely place to shop with excellent customer service.
Shannon from Hailsham…
Shannan from your Hailsham store was incredibly helpful with choosing paints! She suggested I be brave and chose some darker colours to sample! She was very knowledgeable. It was a pleasure to be served by her! I’ll be back very soon!

Neptune - Hailsham からの回答
What a lovely place!
First visit to Neptune Hailsham - what a lovely place. Was welcomed and served by Lucy who was very welcoming and professional and left me to browse at my leisure with no pressure, but available to chat and answer questions if I needed anything. An asset to your team. Will be back and recommend to my friends and family.

Neptune - Hailsham からの回答

Neptune - Hailsham からの回答
Aldwych table
Love this piece of furniture. It fits perfectly beside my bed. The two different size draws work well for me. I have changed the the knobs to match other furniture in the room. I felt the chrome button knobs it came with we're too small for the piece and I had been told it came with black bronze knobs! All in all very happy.

Neptune - Hailsham からの回答
Fantastic customer service with a…
Fantastic customer service with a smile.
The staff at Hailsham are so lovely.
Kind regards Shirley

Neptune - Hailsham からの回答
Shannon and Katy were really helpful…
Shannon and Katy were really helpful and kind, helping me pick out a gift for a colleague. It’s always a pleasure to pop into Neptune, they are the nicest staff team.

Neptune - Hailsham からの回答
Excellent showroom, Friendly staff
Excellent showroom, very well presented. Staf are extremely helpful & attentive. Will be back soon for more products & Advice.

Neptune - Hailsham からの回答
My lovely Neptune table.
I was impressed with every contact, from visiting the wonderful shop in Hailsham, the staff were so charming and helpful, taking time sourcing wood samples. Similarly, the delivery men couldn't have more professional.
I am delighted with my table, it's beautifully made and enhances the room perfectly.

Neptune - Hailsham からの回答
I visited the Hailsham store wanting to…
I visited the Hailsham store wanting to buy some faux foliage for a vase. The staff asked if they could help and showed me different foliage ideas. This was so helpful seeing the different options, and I left very happy having bought what they suggested. I visit this store often and always find the staff so helpful, greeting you with a cuppa and letting you browse for as long as you want with no pressure!

Neptune - Hailsham からの回答
Hailsham is in my opinion the best…
Hailsham is in my opinion the best Neptune store I have visited (of many!) ALWAYS super friendly reception and can't do enough to help. They just know when you want to browse on your own, and when you feel you could do with some help. Can't rate them highly enough. I have recommended to many friends over the years

Neptune - Hailsham からの回答
Lucy, Lottie and Pippa: the dream team!
Lucy, Lottie and Pippa were really welcoming and allowed me to browse at my leisure and even made me a lovely coffee. I could quite happily move in to the store as it is so tastefully put together. I chatted to them about where I live and my closest Neptune store which is in Paris apparently. I chose a gift for my sister which Lucy kindly gift-wrapped. I have told my friends in Hailsham to visit the store for a friendly welcome and a wish-list worthy inventory. When I win the lottery, I'm buying the contents!

Neptune - Hailsham からの回答
Excellent service
Neptune at Hailsham is always a welcoming store. In the past we have purchased furniture and accessories. Today we were served by Shannan and Rachel - a professional and friendly team.

Neptune - Hailsham からの回答
The staff Katy and Lucy
The staff, in particular Lucy and Katy are very welcoming, friendly and helpful always willing to go answer any questions and research any unknown questions; always a pleasure to visit. Thank you

Neptune - Hailsham からの回答
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