Lottie, the kitchen designer suggested some excellent ideas during the design process and worked with us through the installation process with regular site visits. Henry and his team kept to the times... もっと見る
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Lottie, the kitchen designer suggested some excellent ideas during the design process and worked with us through the installation process with regular site visits. Henry and his team kept to the times... もっと見る
企業が回答しました
Service with a genuine smile. My fabulous new bed arrived on time, delivered by two lovely guys. Many thanks Neptune, Alfie and Josh
Always a pleasure to visit Neptune in Hailsham. Katy, Katie and Rachael are welcoming, very helpful and knowledgable about the products. Always greeted with a smile and an offer of tea or coffee. Wo... もっと見る
Rachel and her team offer a very friendly and relaxed experience when you enter the shop. It’s beautifully merchandised and the room set ups are exquisite. She didn’t follow us around but offered advi... もっと見る
企業が回答しました
当該企業による記述
Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.
We’re Neptune.
We do what we do because we believe our designs can make your life that little bit happier, easier and better.
We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.
We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.
Reviews
At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.
Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.
Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.
North Street, BN27 1DQ, Hailsham, East Sussex, 英国
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It is always a pleasure to visit Neptune in Hailsham. You are always greeted with a smile and offer of a coffee (their coffee is good!). I love wandering around admiring the many beautiful and stylish home furnishings. I don't think I have ever left without having bought or ordered something! Katie, Katy, Lucy and Rachel are fantastic and so helpful. Highly recommend this store.

Neptune - Hailsham からの回答
Always a pleasure to visit Neptune in Hailsham. Katy, Katie and Rachael are welcoming, very helpful and knowledgable about the products. Always greeted with a smile and an offer of tea or coffee. Wonderful.
Having recently moved to Hailsham we have needed to decorate a new house and buy some bedding and kitchen 'stuff'. We found Neptune on the way in to Hailsham and find we love many of their products. The paint is high quality and the crockery likewise. Egyptian cotton bedding and even artwork have also made their way home with us! Katie, Rachel and Katy are always smiling and offer a coffee (and nibbles today!) to make it a relaxed experience.
I'm sure we will end up buying more in due course, a gem of a home interior shop and highly recommended. Not cheap, but quality never is.

Neptune - Hailsham からの回答
Visted Neptune Hailsham today to see the new ranges
I’ve visited most of the stores but Hailsham is special because of the staff.
They are so friendly and helpful- they encourage you to explore at your leisure without pressure but so knowledgeable when you need help.
Thank you Katie, Katy & Shannon xx

Neptune - Hailsham からの回答
I have been visiting the Hailsham Neptune for many years and what a wonderful store it is too! We are so lucky to have such a quality company so near.
Shannan, Katie & Katy always give such a warm welcome they feel like friends I have made over the years.
They are so knowledgeable on the Neptune range and go above & beyond trying to help which is always so fab!
Definitely my absolute favourite shop.

Neptune - Hailsham からの回答
Retail Therapy at its best!
I may have only purchased a candle …. Or 4!! but the overall experience, was as always outstanding. Shannon & Katie welcome you (into their home) with warmth and a smile. Never pushy but always there to offer a creative suggestion and a lovely cuppa.

Neptune - Hailsham からの回答
I can't find fault with the service I have received from all the staff at Neptune, Hailsham.
Katie spent a considerable amount of time listening, advising and very knowledgeably designing our lounge and being very patient with my inability to make final decisions! The lounge never fails to receive a "Wow" when people first see it! Highly recommend the Home Design service!
Katie also helped me make a little used dining room into a very welcoming room by advising on additional furniture and accessories and she dressed it beautifully for me. Now I love it!
Finally she helped me in vastly improving a guest bedroom with new decor and accessories.
Shannon was very helpful in helping me make fabric choices in Katie's absence. Also Lottie who now may well be designing our kitchen and all the other staff who have served me over the past months are always very helpful and very friendly.
Toby for all the aftercare too - an excellent service.
It is always a pleasure to visit the store and enjoy a coffee and chat whilst browsing or making purchases!
Look forward to my next visit

Neptune - Hailsham からの回答
I can’t rate the team at Neptune highly enough! From the moment I walked through the door, everyone was so helpful. Katie and Shannon have been brilliant and guided me through colours, fabrics and furniture for my lounge. I love it so much, that I have returned and Katie is helping me style my bedroom! They are all so lovely and helpful and have such a fantastic eye for what works well. Thank you ladies!!

Neptune - Hailsham からの回答
The team at Neptune are always very helpful and welcoming. A great shopping experience with wonderful products for the home .
I booked Charlotte for a design consultation and she was excellent . She put together a great floor design, with advice on materials and colours.
I would highly recommend Neptune in Halisham .

Neptune - Hailsham からの回答

Neptune - Hailsham からの回答
Went to Neptune Hailsham while on a visit to England in November 2023. The staff where so helpful and followed up with me on my return to Ireland to make sure my purchase would arrive safely and on time. Lucy Doswell was my contact and she was great.
It arrived safely today 14th Feb 24 as promised. Highly recommend Neptune in Hailsham. Thank you

Neptune - Hailsham からの回答
I found the whole organisation from start to finish incredibly efficient. Neptune & their contractors worked so well together and their timings were perfect.

Neptune - Hailsham からの回答
There are currently several companies supplying very desirable furniture and fabrics for sale throughout the British Isles, which is displayed in beautiful showrooms. However, your success, in our eyes, is mainly due to the lovely knowledgeable staff that you employ at your branches.
My husband and I have just downsized after 38 years in the same house and we have been extremely pleased with the constructive help we have received from the three ladies working in your Hailsham Branch. One of our daughters and her family having moved to the Cambridge area have been delighted with the help from your staff in the Cambridge shop. So Neptune is a great success in our family!

Neptune - Hailsham からの回答
Thank you so much KATIE, EMILY & SHANON, HAILSHAM. I am so impressed with your customer service it is second to none.
Christmas time is so busy in retail and I am unable to mobilise at present therefore my purchase was via the phone.
I phoned the shop on Sunday and was able to work out with help from EMILY the best CANDLE LANTERN to fit in my fireplace and the CANDLES that would fit, all were ordered she was so helpful.
Unfortunately the next day KATIE phoned to state that there was a problem with the order she then went on to say that she would be able to bring the items to my home, which I found to be so helpful, she also suggested that she would bring out the other sizes of LATERNS just to check I had the correct one.
Katie came out on a very wet day, it was late and she had other work commitments, she did not rush but checked that I was happy. The LATERN is perfect.
I am so looking forward to be able to go back to the shop after Christmas when I will be back on my feet. I love NEPTUNE in HAILSHAM it is always such a lovely visit. KATIE, EMILY & SHANON are amazing. Thanks again, Lena Fouracre

Neptune - Hailsham からの回答
One of my favourite shops , the girls are always helpful , it’s a relaxing comfortable place to browse before you purchase

Neptune - Hailsham からの回答
Shannon, Katie and Emily were very helpful and welcoming, providing coffee and festive refreshments as well as wrapping purchases carefully. Thank you.

Neptune - Hailsham からの回答
Neptunes has been a favourite of ours for many years and we've always found the staff very helpful. Today we came in for the Christmas opening weekend and found Shannan, Katie and Emily very helpful. They went out of their way to accommodate our requests. Shannan was particularly helpful with a lamp we were purchasing and advice on furniture we are interested in, thank you.

Neptune - Hailsham からの回答
What an inspiring shop with such friendly and helpful staff! Highly recommend.

Neptune - Hailsham からの回答
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