Neptune - Swindon レビュー 

18
•
TrustScore 5段階評価の4

4.2

Frankland Road, SN5 8YG Swindon, Freshbrook, GB

•

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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Any & Zea were so friendly and helpful when delivering our sofas. They were super careful and cautious when bringing the products into our property. Great service 👍

企業が回答しました

5つ星のうち5の評価

Love the Matilda chairs I bought, they are exactly as you describe. The 2 delivery chaps went over and above to deliver and put in place. When they first arrived they could not find my chairs but afte... もっと見る

企業が回答しました

5つ星のうち5の評価

I had a furniture delivery today which was several large boxes and the delivery drivers Alfie and Josh were amazing very helpful and super friendly. Thank you.

企業が回答しました

5つ星のうち5の評価

Had our kitchen delivered this morning by Ant and Lea. Great guys, friendly, helpful, considerate and quick. All in boxes at the moment so can’t comment on the finished product, but delivery experienc... もっと見る

企業が回答しました


企業情報

  1. 家具店
  2. ・
  3. インテリア デザイナー
  4. ガーデン家具
  5. キッチン用品店
  6. リビングルーム用家具の店
  7. 家具の付属品

Neptune - Swindon について

当該企業による記述

Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.

We’re Neptune.

We do what we do because we believe our designs can make your life that little bit happier, easier and better.

We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.

We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.

Reviews

At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.

Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.

Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.


連絡先

  • Frankland Road, SN5 8YG, Swindon, Freshbrook, 英国

4.2

ほぼ満足

TrustScore 5段階評価の4

18件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

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4.2

すべてのレビュー

(18)

過去12か月のレビュー数: 2,169件

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Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Any & Zea were so friendly and helpful…

Any & Zea were so friendly and helpful when delivering our sofas. They were super careful and cautious when bringing the products into our property. Great service 👍

2026年10月9日
自発的なレビュー
Neptune - Swindon ロゴ

Neptune - Swindon からの回答

Good morning, Andrew

Thank you for your kind review. We hope you enjoy your new sofas!

Best wishes

The Swindon Team

5つ星のうち5の評価

I had a furniture delivery today which…

I had a furniture delivery today which was several large boxes and the delivery drivers Alfie and Josh were amazing very helpful and super friendly. Thank you.

2026年10月1日
自発的なレビュー
Neptune - Swindon ロゴ

Neptune - Swindon からの回答

Thank you for taking the time to share your wonderful feedback. We are absolutely delighted to hear that your large furniture delivery went so smoothly and that our team provided such friendly and helpful service. Your kind words will certainly be passed along to the drivers to recognize their great work.

5つ星のうち5の評価

Kieran and Jason delivers today and…

Kieran and Jason delivers today and we're most helpful. Fast and efficient they had the unit in place quickly and unobtrusively.

2026年9月28日
自発的なレビュー
Neptune - Swindon ロゴ

Neptune - Swindon からの回答

Good morning, thank you for your positive review. We hope you enjoy your unit. Best wishes, The Swindon Team.

5つ星のうち2の評価

Not good

Initially wrote a good review but come back to change it. Spent circa £2700 on shiplap some boards were cracked some warped ended up having to nail some to the frame behind most are glued. I did not want to see nails. Some I threw away TURNS OUT i am now 5 boards short. Spoke to Neptune to get a goodwill replacement. They declined! I also spent £2700 on a table and chairs with them earlier this year. Rewally poor service!

2026年9月2日
自発的なレビュー
Neptune - Swindon ロゴ

Neptune - Swindon からの回答

Thank you for your kind review.

5つ星のうち5の評価

Love the Matilda chairs I bought

Love the Matilda chairs I bought, they are exactly as you describe. The 2 delivery chaps went over and above to deliver and put in place. When they first arrived they could not find my chairs but after delivering a mother load further on they found my chairs, they turned around and returned to my home to fulfil the delivery within the hour. So helpful, friendly and extremely professional.

2026年8月31日
Neptune - Swindon ロゴ

Neptune - Swindon からの回答

Dear Jacqueline, we are so pleased that you are happy with your chairs. Its great to hear that the delivery team were able to find your chairs and come back to you quickly.
Best wishes
The Swindon Team

5つ星のうち5の評価

We recently purchased the Chichester…

We recently purchased the Chichester chest of drawers (Tall) and they just great. They fit our alcove perfectly and are of the very best quality. They’re not a light product but it was no trouble for the delivery driver Shane and co. Thanks Neptune.

2026年8月22日
自発的なレビュー
Neptune - Swindon ロゴ

Neptune - Swindon からの回答

Dear Melissa. thank you for your kind review. We are so glad that your drawers fit, we are sure they look fab! Best wishes. The Swindon Team

5つ星のうち4の評価

Swindon Neptune Outlet store…

We visited the Swindon Outlet store today. We found it to be a lovely experience with a lovely range of furniture and accessories. Shame the cafe isn’t open on a Saturday

Apologies Neptune I didn’t realise I had given you a one star ! I have amended to a 4 star

2026年8月22日
自発的なレビュー
Neptune - Swindon ロゴ

Neptune - Swindon からの回答

Dear Patsy, thank you for your feedback. Opening The Provenist is something we are looking into for the future. Is this the reason for a 1 star review?
Best wishes
The Swindon Team

5つ星のうち5の評価

Just received delivery of a sofa

Just received delivery of a sofa
The guys were very professional and courteous .
Fantastic
A credit to the company

2026年8月18日
自発的なレビュー
Neptune - Swindon ロゴ

Neptune - Swindon からの回答

Dear Mick, we are so pleased to hear about your experience. Enjoy your new sofa!
Best wishes, The Swindon Team

5つ星のうち1の評価

Damaged double basin vanity…

Unfortunately my double basin vanity bathroom unit was delivered to the wrong floor in my home and upside down which meant the two sinks dropped out damaging them. Worst still after sending an email a few days ago I still have had no response from anyone at Neptune. Not the usual first class service I receive from Neptune.

2026年8月3日
Neptune - Swindon ロゴ

Neptune - Swindon からの回答

Dear Michelle, I am so sorry to hear about your disappointing delivery and the damaged basins. As your purchase was through the Archive Store, I have asked them to contact you urgently.
Best wishes
Eve Bowen
Client Experience Lead, Swindon Store

5つ星のうち5の評価

I have been interested in the Neptune…

I have been interested in the Neptune Harrington range. I spoke with Elizabeth on the telephone who was very knowledgeable and helpful,thanks to her advice I shall be making a purchase soon.

2026年7月24日
自発的なレビュー
Neptune - Swindon ロゴ

Neptune - Swindon からの回答

Dear Lesley, thank you for your 5 star review and we are so pleased we could help. When you are ready to purchase, please call the store on 01793 934255 and we can place the order for you.

Best wishes, The Swindon Team

5つ星のうち5の評価

Great customer experience

Spoke with Elizabeth on the phone earlier today, she was incredibly helpful and informative helping me to make a decision! Great customer service:)

2026年7月31日
自発的なレビュー
Neptune - Swindon ロゴ

Neptune - Swindon からの回答

Dear Harry, thank you for your positive review. We are so pleased you were able to make a decision.
Best wishes, The Swindon Team

5つ星のうち5の評価

Had our kitchen delivered this morning…

Had our kitchen delivered this morning by Ant and Lea. Great guys, friendly, helpful, considerate and quick. All in boxes at the moment so can’t comment on the finished product, but delivery experience and information was spot on. Thanks guys.

2026年7月23日
自発的なレビュー
Neptune - Swindon ロゴ

Neptune - Swindon からの回答

Dear Mrs Townsend, we are pleased to hear that your delivery went well. We look forward to seeing the finished kitchen :) Best wishes, The Swindon Team

5つ星のうち5の評価

Neptune & Neptune Outlet…

I have visited Neptune & Neptune Outlet many times. The showroom is like a big hug that makes me smile every time I go in! The staff are incredible and very welcoming! Everything I have purchased has been brilliant and such a high standard! The cafe is worth a visit too… the food is lovely 👌🏼

2026年6月26日
自発的なレビュー
Neptune - Swindon ロゴ

Neptune - Swindon からの回答

Good morning, thank you so much for your positive feedback. We hope to welcome you back soon! Best wishes
The Swindon Team

5つ星のうち5の評価

I love the Swindon store!

I love going to the Swindon store for a look around and lunch.
The staff are so friendly and welcoming and my pup even got treats, he was very happy!

2026年7月11日
自発的なレビュー
Neptune - Swindon ロゴ

Neptune - Swindon からの回答

Dear Mrs B

Thank you for your positive feedback. Please do bring back your pup, we love welcoming both you and our four legged customers :)

We hope to see you again soon!

Best wishes

The Swindon Team

5つ星のうち5の評価

Lovely products throughout

Lovely products throughout, and the outlet is well worth a visit. The service is fantastic, with staff who are friendly and highly knowledgeable about all the products. The café is a beautiful spot to enjoy lunch, making the whole experience even better. I would definitely recommend a visit.

2026年7月11日
自発的なレビュー
Neptune - Swindon ロゴ

Neptune - Swindon からの回答

Good morning, thank you for your lovely review. We hope to welcome you back soon,

Best wishes

The Swindon Team

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