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My first experience with Newby Teas was at the Natural History Museum in London, many years back; Oriental Sencha. Since those many years back, I've been ordering is online. Living abroad hasn't made... ãã£ãšèŠã
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Fantastic company, customer service is excellent and their teas are superb! Their Earl Grey is the best I've ever tasted. Beautifully packaged, makes a lovely gift for someone who likes good quality t... ãã£ãšèŠã
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Newby tea is the best. If you try the Earl Grey you will not go back to your old brand, real Bergamot oil gives a perfect cup. Now I have many new teas in my cupboard, as well as my old favourites... ãã£ãšèŠã
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Newby Teas is the worldâs most awarded luxury tea brand, dedicated to restoring the art and culture of tea.
We select only the finest handpicked leaves from the prime seasons and renowned regions, preserving freshness and flavour through meticulous care at every stage.
Our teas are crafted to the highest standard, blending centuries of tradition with modern expertise.
Every caddy, blend, and collection reflects our belief that tea is not just a drink, but a heritage to be cherished and shared.
105 St John St, EC1M 4AS, London, è±åœ
4.7
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The quality of tea and speed of delivery were excellent as usual, but now that you have raised the threshold for free delivery, I had to order more tea than I would have preferred in order to qualify.
Always a pleasure to order from Newby Teas
Great choices
well packaged
and prompt delivery.
Thank you
Newby Teas ããã®åç
Thank you for your lovely feedback. Weâre glad your order arrived quickly and hope you enjoy your Newby teas. Newby Team x
My first experience with Newby Teas was at the Natural History Museum in London, many years back; Oriental Sencha. Since those many years back, I've been ordering is online. Living abroad hasn't made a difference as I still enjoy the green and oriental sencha.
Newby Teas ããã®åç
Thank you for sharing this with us. Itâs wonderful to know that your first cup of Oriental Sencha at the Natural History Museum has stayed with you all these years.
You may be pleased to know that Oriental Sencha is now available as Floral Sencha in our silken pyramid format, recently launched in the UK in home-compostable sachets. We hope youâll enjoy rediscovering an old favourite in its new format! Newby Team x
J'avais découvert vos thés dans un tea-room à Vallorbe et les connaissais déjà . Site bien fait. Merci pour les échantillons !
Newby Teas ããã®åç
Merci beaucoup pour votre gentil commentaire. Nous sommes ravis que vous ayez retrouvé nos thés et apprécié votre expérience sur notre site. Nous espérons que les échantillons vous plairont également. La Team Newby.
Very good quality and service come together. I went to the shop in Gstaad and the lady at the desk was not only friendly, but gave me quite a few samples with my purchase. I was impressed by the quality of the tea I bought and also by the samples. That made me order other teas. Ordering was straigth forward and two working days later I founf the package in my postbox.
Newby Teas ããã®åç
Thank you so much for your kind words. Weâve shared your feedback with our team in Gstaad, and they were so happy to hear it. It means a lot to know youâre enjoying your Newby teas, and we hope you continue discovering new favourites. Newby Team x
My first time shopping experience from Newby Teas but, Unfortunately, the tea bag itself was damaged, and I also noticed what appeared to be mold on the outside of the bag. And the tea bag has a short period of expiration date (within 5months) Since I was concerned about the condition of the product, I did not feel comfortable drinking it and had to throw it away.
The tea was $59.00, which is quite expensive, so I was very disappointed to receive it in this condition. I requested to send others or a refund with proofs of pictures. They refused and itâs their policy.
I am disappointed with my purchase. At this point, I do not feel comfortable purchasing this tea anymore.
Newby Teas ããã®åç
Thank you for taking the time to share your feedback. Weâre very sorry that the product you received did not meet the standard you expected from Newby Teas.
Following your correspondence with our Customer Service team in the USA, the product was fully refunded, and your concerns were investigated with our sourcing and packing teams.
Weâre pleased to see from your correspondence that you were happy with the excellent service and support provided by our Customer Service team, despite your disappointment with the product itself.
We take all concerns regarding product quality seriously, and your feedback has been shared with the relevant teams for further review. We appreciate you bringing this matter to our attention and hope we may have the opportunity to restore your confidence in Newby Teas in the future.
Newby Team x
Newby Teas ããã®åç
Thank you for your kind words. Weâre so pleased to hear youâre happy with your Newby experience. We hope you enjoy every cup. Newby Team x
I love the tea (Earl Grey) and buying direct seems best value. It would have been 5 stars if delivery had been a bit quicker, although I think I could have paid more for faster delivery, but then the cost is almost as much as the tea. Iâll make sure I donât let it run out next time.
Newby Teas ããã®åç
Weâre so glad youâre enjoying the Earl Grey, Rachel and thank you for your honest review. We completely understand your thoughts on delivery. We do our best to keep shipping costs as low as possible. Unfortunately, delivery companies set most of these costs. We really appreciate your understanding and, most of all, your support. Weâll be very happy to keep you stocked up with tea â hopefully before you run out next time. Newby Team x
Newby Teas ããã®åç
DziÄkujemy za opiniÄ! Mamy nadziejÄ, ÅŒe nasze herbaty bÄdÄ PaÅstwu smakowaÄ. Newby.
Very good teas with excellent flavour coupled with good website, rapid shipping and good customer service.
Newby Teas ããã®åç
Thank you for your wonderful review, Richard. Weâre delighted you enjoyed our teas and our new website, launched in May. We truly appreciate your support. Newby Team x
Newby Teas ããã®åç
Thank you for your lovely review, Diana! We're delighted to hear you enjoyed the quality of our tea. We truly appreciate your support and hope to welcome you back again soon. Newby Team x
Newby Teas ããã®åç
Thanks so much for taking the time to leave us a review. It's great to hear that your order arrived quickly and that you were happy with the quality of the tea. We hope every cup is just as enjoyable, and we look forward to serving you again soon. Newby Team x
Great tea but delivery took a little longer than expected - ordered on Sunday, delivered Friday. Will definitely use again, but take into account this slight delay.
Newby Teas ããã®åç
Dear Colin,
Thank you for your kind review. We're so pleased you enjoyed the tea, and we appreciate your honest feedback about the delivery.
If you could contact our customer service team and let us know which courier handled your order, we'd be happy to investigate the delay and see how we can help prevent it from happening again.
While delays can occasionally occur due to circumstances beyond our control, we always value feedback like yours. We look forward to your next order!
Newby Team x
Newby Teas ããã®åç
Merci beaucoup pour votre commentaire. Nous sommes ravis que votre commande, la livraison et la qualité de nos thés aient été à la hauteur de vos attentes. Bien cordialement, L'équipe Newby x
Newby Teas ããã®åç
Thank you for your recommendation! It's wonderful to know you enjoyed our black tea and that your order arrived promptly. We really appreciate your support and hope you'll discover more favourites from our collection in the future. Newby Team x
Newby Teas ããã®åç
Thank you for your kind words. Hearing that you enjoyed both our products and the service you received is exactly what we hope for. We hope your tea brings you many enjoyable moments. Newby Team x
Newby Teas ããã®åç
What a wonderful complimentâthank you! We're thrilled our Peppermint Tea has earned the title of your favourite. We hope every cup is just as refreshing as the last, and we look forward to sharing more teas with you in the future. Newby Team x
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