Newitts レビュー 2,065

Great and quick response

Horrific initial attempt with deliveries with FedEx. Despite speaking to FedEx they returned to supplier.
Newitts
Immediately contacted me as to whether wanted redelivery. Advised would like different delivery company. This was done and delivery no issue. Very good customer service, can not fault them

got a full refund for a product issue without hesitation.

Wonderful staff, very helpfully and made my day a little better :)

Bought trainers which came damaged and marked as if they had been previously worn. Sent images. However, I Needed them for a holiday 2 days after the delivery, so asked if a partial refund would be on off for me to keep them. Was offered to keep them for a mere £15 off. These trainers were £100 with delivery

I recently bought a Nike vest from newitts and after wearing it once a small hole appeared.
Was told by newitts that it wasn’t a manufacturing fault and that I ‘must have caught it on something’. I know I definitely haven’t caught it so it’s a bit frustrating.
When the vest arrived it didn’t smell too fresh and it had a few hairs on it and despite it coming with the tags I got the impression it wasn’t brand new.

I am a first time buyer with Newitts and they have gone above and beyond. Their customer service should be the benchmark in any industry. A lady in particular (Julie) is ridiculously helpful, polite and has played a huge part in my order arriving on time. I am now directing all of our football club purchases to Newitts.

Amazing Experience every time I’ve used Newitts. Julie was very helpful and respondent with all my query’s when placing an order. Order game as it said within 2-3 days. Will use again!

Fantastic service all-round, would highly recommend.

Purchased a pair of Nike Pegasus 41 running shoes on 10/03/25 and after only 126 miles of running (all tracked on Strava) the rubber on the bottom started to peel on one of them.

Contacted Newitts on 22/04/25 and, after sending many requested photos, they agreed to return the shoes for an exchange.

Upon receiving the shoes, they said the following:

"Unfortunately, this isn’t a manufacturing fault and is down to wear and tear. These trainers have had excessive wear and tear and an enormous amount of use."

I have owned many pairs of Nike Pegasus over the years and get to around 400 miles of running before they properly deteriorate, what they said was simply not true.

After informing them of this, they refused to do anything further and returned the faulty shoes to me. Avoid this store in case you have any issues.

I emailed them about a faulty item, they replied straight away and 27 hours later a replacement was at my door. Incredible customer service!

Great prices, great service and speedy delivery. Couldn’t ask for any more. Have used many times before and will use again. Thank you!

I've bought a couple of times from Newitts. The most recent time there was a manufacturing fault with the Nike football. Newitts dealt with the situation really well and refunded after double-checking it was a genuine fault. It felt like I was interacting with a human being, which is getting increasingly rare. I will definitely buy from Newitts again in the future.

Watch out for the hidden VAT charge. I know vat is 20% but this isn't shown until purchase

Trying to buy cricket pads for my 5'11" daughter. Tradition cricket shops seem to have disappeared and the warehouse shops just weren't interested. *Shrug shoulders* 'Computer says no'. We took a chance on turning up at Newitts off the A64. Julie could not have been kinder and more keen to help. They're not an over the counter operation but it was great to know the people behind the online service were real humans, and very good people with it. Thank you, thank you.

Best customer service! Genuinely, great communication, fast delivery and good price. Thank you
Bri

I made a mistake with an order and after contacting Julie Robinson at customer services she sorted it out very quickly and the correct order arrived on time. This saved me a lot of time on having to return the goods. Great service and the product good as well.

Everything was okay until delivery time came.
Fed ex were used and ticked my parcel.off as delivered.
It was not.
Then they said it was next door.
It was not.
Then it was around the back of the house.
It was not.
Then i checked cameras and the delivery driver had not even been.
The reason newitts failed is their lack of effort in trying to resolve this,first e mail was promising,after that,silence.
So i chased by phone and was met was unbothered staff.
By e mail and the same answer"we are contacting Fed ex".
Then another phone call and rude staff.
Then i did a bit of digging and got further myself,which leads me to believe minimal effort was made on Newitts part.
I believe once its out the door its a matter of "who cares,weve been paid"
I eventually got a charge back because we were not progressing.
Pity i cant put a zero rating.
No idea what the product was like because i never recieved it and i cannot see that ever happening.

Great communication before my order and during via email and very speedy service. My 2 daughters love their new dresses. I would definitely use them again.