A surprisingly poor experience with…
A surprisingly poor experience with Nisbets Australia.
I had increased my shopping basket above Nisbets’ advertised freight thresholds, including over $250, expecting the delivery charge to reduce in accordance with the published pricing.
It did not.
So I removed the additional items and ordered only what I actually required.
When I queried the discrepancy, Nisbets Customer Experience responded by pointing out that my final order was below $250.
That was precisely the point.
The final order was below $250 because I had already discovered that increasing the basket above $250 made no difference to the freight charge.
The response then became rather more memorable when I was told that “Canberra itself” receives one freight classification, while my delivery address in Wanniassa apparently does not.
This is significant news for those of us on Canberra’s Southside. The long-running movement to escape the central capitalists of the Parliamentary Triangle appears finally to have succeeded, with Nisbets formally recognising that Wanniassa is no longer part of Canberra.
Presumably the coat of arms, flag and public holiday will follow shortly.
For everyone else: Wanniassa is, of course, a suburb of Canberra.
What began as a straightforward query about freight pricing therefore became a broader confidence issue. The published thresholds did not produce the expected result at checkout, and Customer Experience then appeared not to understand either the chronology I had clearly explained or the location of the delivery address.
I have now asked that the matter be escalated to a supervisor.
The products appear satisfactory but I've yet to rx them... The concern is the freight pricing and the quality of the response when that pricing was questioned.
On my experience, check the freight charge carefully at checkout rather than assuming an advertised spending threshold will produce the stated outcome.
