Nulifebeauty レビュー 

Nulifebeauty からの回答

2023年3月21日

Hello Joseph,

You initially emailed us stating that both products you purchased from us stopped working and requested a refund. While it's uncommon that both would stop it's not impossible.

We informed you that usually we replace defective products however we agreed to issue you a refund for both of your orders without you having to return the products and requested a video from you to verify the problem. You sent a video of only one product and weren't willing to send for the other one.

Thus we requested that you return the other product back to us if you wished to receive a refund for it. Yes, our return center is in Canada at the moment, however we informed you about the cheapest shipping, which is approximately $14. The shipping to our Texas warehouse is about $11.

You are more than welcome to reach out to our support team to verify the issue and we would gladly refund you for your products.

Thank you,
-NuLifeBeauty Team

Nulifebeauty からの回答

2023年1月30日

Hi Ms Kilani,

Your order was shipped out 4 days ago, and you placed your order about a week and a half ago. We did notify you that it was a peak period and orders can take up to 3-5 business days to ship out, which is what happened in your case.

When you emailed us, your order had already shipped out. It was in the hands of USPS and we unfortunately couldn't stop it any more. The order has been delivered on the 28th. Overall, it has taken about 2 weeks which is what our estimated Free Shipping delivery time is.

We explained all this to you a few times. We also agreed to provide you a full return once you refuse the package at the delivery and the tracking updates to state that the order is being returned to sender.

We're certainly not trying to scam you.

Please understand that Q4 was one of the busiest periods for online stores and we're still affected by that, especially with our Clearance Sale running at the moment.

-NuLifeBeauty Team

Nulifebeauty からの回答

2023年1月26日

Hi Jackie,

At the time of your email you were outside of the return window. Our policy is that we exchange defective units outside of the return period, however we cannot accept a return. This is fairly standard with most businesses.

In your case however, we agreed to make an exception and accept a return and an exchange for a different item. We also offered to fix your product.

We do feel that this review is a bit disingenuous about your experience with us.

-NuLifeBeauty Team

Nulifebeauty からの回答

2023年1月26日

Hi Magdalena,

We're very sorry to hear that you didn't see any results with your product!

Our device uses low-frequency ultrasonic waves (basically sound waves) to target and break down the fat cells underneath the skin. This is the exact same ultrasonic cavitation technology used in professional spa salons.

With a balanced diet, and plenty of water intake, everyone should be able to see some results. Please note that the device only works on the subcutaneous layer of fat, the one right underneath the skin. It won't impact any visceral fat in your body.

We've had plenty of customers who have seen a noticeable difference!

If you would like, send us an email and we would love to give you some more tips and tricks on how to maximize your results!

Thank you,
-NuLifeBeauty Team

Nulifebeauty からの回答

2023年1月26日 に更新

Hi DG,

We're very sorry to hear that you are not satisfied with your purchase!

We don't have enough information from your review to locate your order. However, all our products' return policies are listed either on the product page itself or our Return Policy page.

We do not lie about our 30 Day Return period and we often give extensions to customers who request it.

Our return center is currently located in Canada, we do mention this in our return policy as well. Also, we recommended for you to use the cheapest service which the majority of our customers use with USPS that costs $14 for packages up to 4lbs.

Please send our support team an email so we can look into your case!

Thank you,
-NuLifeBeauty Team

Nulifebeauty からの回答

2023年1月26日

Hi Cathy,

We're very sorry to hear about the experience you've had!

Our policy is to replace or accept a return for all defective items if they are within their return window. However, outside of the return window we only exchange defective units and we cannot offer a full refund. It's possible an exception was made in your case, do this depending on the circumstances.

We don't have enough information from your review to locate your order.

Please email our support team and let us look into your case!

Thank you,
-NuLifeBeauty Team

Nulifebeauty からの回答

2023年1月26日

Hi ML,

We're very sorry to hear that your product stopped working!

We've identified a defect in one of the power cords of a couple of our products. We've already reached out to many known affected customers and are reaching out to all others in order to replace the defective cords.

If this issue has affected you, please reach out to us as soon as possible and we will gladly replace the defective unit free of charge!

We are a fairly small business and unfortunately couldn't identify this issue earlier. However, we are doing our best and are actively working to resolve this problem.

Again, we're extremely sorry for this inconvenience.

Please do reach out to our support team!

Thank you,
-NuLifeBeauty Team

Nulifebeauty からの回答

2022年5月19日

Hi Brandi,

Sorry to hear that you didn't have a good experience with your purchase and wanted to return it!

It's true that our return center at the moment is in Canada and all used returns must go there as per our Return Policy. However, our team also recommended you the most cost effective service to use with USPS, which would've cost you approximately $14.

In this case we believe that our request for the return is very reasonable.

Thank you for your understanding!
-NuLifeBeauty Team

Nulifebeauty からの回答

2022年4月25日

Hi Anna!

Sorry about this inconvenience!

Like we explained, our Fraud Analysis system, which is provided by our payment processor that works with Visa, Mastercard, Amex, etc., has marked your order as a potential risk of fraud.

This of course, can happen to anyone, as false positives do occur from time to time, however just to be safe we had to cancel your order. This is very standard procedure with most merchants.

The initial email we sent was a request for proof that you own the credit card and that it's really you, we didn't ask for you to hold the card but rather a picture of the card with only the last four digits shown so we can verify.

We also did explain to you that false positives do happen from time to time and offered you a discount on a replacement order, which you declined.

This offer still stands if you do change your mind, please just send us an email!

Again, apologies for any inconvenience or confusion!

-NuLifeBeauty Team

Nulifebeauty からの回答

2022年4月7日

Hi Lori,

We're very sorry to hear that your device is not working!

Please reach out to our support team and they will be able to assist you with a replacement unit if necessary!

Thank you!

-NuLifeBeauty Team

Nulifebeauty からの回答

2022年3月4日

Hi Jodi,

We’re very sorry to hear about your experience with us, however we believe we’ve done our best to assist you.

You reached out to us stating that your product was defective, we offered to replace it free of charge if you could provide us a video to show that it’s defective. In the video you sent us, you were using the device incorrectly so we provided some further clarification on how to use the device and how it works, and again requested another video to verify it’s working correctly.

Unfortunately, you didn’t seem interested in giving it a try again which is when we offered you to return it for a full refund.

We do really try to make sure every one of our customers has a positive experience with us but unfortunately in your situation this wasn’t the case. We do sincerely apologize for this and we hope you can understand our side of things as well.

Thank you,

-NuLifeBeauty Team

Nulifebeauty からの回答

2022年3月4日

Hi Ursula,

We’re sorry to hear that you are having issues with your product!

All our products have warranty on them and we can replace any defective ones free of charge. Please reach out to our support team and they will be able to assist you with this!

Thank you,

-NuLifeBeauty Team

Nulifebeauty からの回答

2021年12月11日

Hello Jessica,

We do believe this review is a bit misleading and not accurate to the whole situation.

You ordered from us in August and opted out of the Shipping Insurance option, which covers stolen packages marked as delivered. In your case, unfortunately, this is exactly what happened. The package was delivered but was most likely stolen after.

We did inform you that we don’t cover stolen packages without Shipping Insurance, however we did offer you a special discount on a replacement one, with a signature request and expedited shipping on us. We felt that this was reasonable, unfortunately you refused this and proceeded to leave a few negative reviews online, again not outlining the whole situation.

After a bit of back and forth, we issued a refund (in terms of a chargeback), and even offered you a replacement package with an additional item from our store (slimming gel) for free to make up for the whole situation. However you refused this as well.

We’ve done our best to offer favourable solutions for you and you have declined every single one. Leaving negative reviews about us at this point is fraudulent behaviour.

Happy Holidays,

-NuLifeBeauty Team

Nulifebeauty からの回答

2021年12月11日

Hello N.A. J,

We’re very sorry to hear about your experience with us. We weren’t able to find your ticket/email in our system and it seems you didn’t respond to our request for more information on Trustpilot.

However, if you are not satisfied with your product and you are within the return period you can still return it to us. All you need to do is ship it back to us with all the original packaging and accessories that come in the box.

Please send us an email so we can resolve any confusion and process the return for you!

Thank you,

-NuLifeBeauty Team