O2 - Bluewater レビュー 

O2 - Bluewater からの回答

5日前

Hi David, thank you for taking the time to leave a review. We're delighted to hear that Dale was able to help resolve your issue quickly and efficiently. We'll be sure to pass on your kind words and recognition. Thanks for choosing O2! 😊

O2 - Bluewater からの回答

6日前

Hello Sally,

Thank you for taking the time to share your experience. We're delighted to hear that Ben provided such helpful and consistent support during your visits to our Hempstead Valley store.

It's great to know he took the time to explain your options clearly, offer advice tailored to your needs, and make the process easier to understand. Providing friendly, approachable service is important to us, and we're pleased Ben made such a positive impression.

We'll be sure to pass your kind feedback on to Ben and the team.

O2 - Bluewater からの回答

2026年8月31日

Hello there,

Thank you for taking the time to leave a review. We're delighted to hear that Herbie was able to help get everything up and running on your new phone. It's great to know they were able to resolve both the fingerprint recognition issue and the email access problem, even when the cause proved a little more complex to identify.

We'll be sure to pass your kind feedback on to Herbie. Thanks again for sharing your experience.

O2 - Bluewater からの回答

2026年8月29日

Hi Paul, thank you for taking the time to leave us a review. First of all, we're incredibly sorry to hear about the experience you've had regarding your broadband, and we would really like you to reach out to us so we can investigate this properly for you. For all broadband and cable queries, please reach out to us via one of the following contact methods:

Call: 150 (free of charge) from a Virgin Media landline or 0345 454 1111 from any other phone
X https://bit.ly/4xuRNYh
WhatsApp: +44 7803 089 684
Facebook: https://bit.ly/4zM6aJ5

We are delighted to hear about the fantastic service provided by Herbie, Adam, Ini and Harry at the Bluewater store. We are so glad to hear that they made this experience easier for you, and were able to assist where possible. If you do decide to come back to us, or require any further assistance, please reach out to us by using one of the following contact methods:

Call: 202 (free of charge) from your O2 mobile or 0344 809 0202 from any other phone
X: https://bit.ly/4xzxI3a
Facebook: https://bit.ly/4xlPAOG
Instagram: https://bit.ly/4xsu1MB

O2 - Bluewater からの回答

2026年8月29日

Hi Holly, thank you for taking the time to leave us a review. We're pleased to hear that Dale was able to help you cancel your subscription, and provided an excellent experience. If you require anything else in the future, please don't hesitate to reach out using one of the following contact methods:

Call: 202 (free of charge) from your O2 mobile or 0344 809 0202 from any other phone
X: https://bit.ly/45VWP3P
Facebook: https://bit.ly/3SlY1dM
Instagram: https://bit.ly/4qK1I9B

O2 - Bluewater からの回答

2026年8月26日

Hi Wendy, thank you for taking the time to leave us a review. We're delighted to hear that you had such a positive experience with Herbie. We're glad to hear that his knowledge and assistance made a great impression. If you require any assistance in the future, please don't hesitate to reach out using one of the following methods:

Call: 202 (free of charge) from your O2 mobile or 0344 809 0202 from any other phone
X: https://bit.ly/4gzHvin
Facebook: https://bit.ly/4gwAsa5
Instagram: https://bit.ly/3SXht0u

O2 - Bluewater からの回答

2026年8月25日

Thank you for taking the time to leave such a positive review.😊

We're delighted to hear that Dale was able to help with your SIM replacement, especially when you were having difficulty completing it online. It's great to know that he made the process straightforward and provided helpful support throughout.

We'll be sure to pass your kind feedback on to Dale, who will be pleased to hear he made a difference to your experience. Thanks again for choosing O2.💙

O2 - Bluewater からの回答

2026年8月24日

Hi Bukky,

Thank you for taking the time to leave a review.

We're delighted to hear that Dale at our Bluewater store provided such patient, calm, and helpful service. We know how much difference it makes when colleagues take the time to support customers, and it's great to know Dale made your experience a positive one.

We'll be sure to pass your kind feedback on to Dale and the team. Thank you again for your review and for choosing O2.

O2 - Bluewater からの回答

2026年8月19日

Hello Paul,

Thank you for taking the time to leave such wonderful feedback. We're delighted to hear that Herbie at our Bluewater store was able to provide the friendly, efficient service you deserved.

We're sorry to learn that your previous attempts to cancel your out-of-contract SIM were frustrating and that you didn't receive the level of support you expected. Having to repeat yourself and encounter difficulties when trying to resolve something so straightforward can be incredibly disappointing, especially when you're already balancing the additional demands of caring for a child with additional needs.

It's fantastic to hear that Herbie took the time to help, made the process simple, and completed everything so quickly. Providing a positive experience, regardless of whether a customer is joining us, staying with us, or leaving us, is exactly the level of service we aim to deliver.

We'll be sure to share your kind words with Herbie and the Bluewater team, who I'm sure will be thrilled to receive your recognition. Thank you again for sharing your experience.

O2 - Bluewater からの回答

2026年8月18日

Thank you for taking the time to leave us a perfect review Kash.

We're so glad to hear that Dale was an amazing help in the store. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.

Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/3Scuq6s
Facebook: https://bit.ly/4zr8Xaz

O2 - Bluewater からの回答

2026年8月18日

Hi Stacey,

Thank you for taking the time to leave a review.

We're delighted to hear that Herbie made your experience quick and easy. Providing friendly, efficient, and knowledgeable support is what we strive for, so it's wonderful to know that Herbie was able to help and make everything straightforward for you.

We'll be sure to pass your kind feedback on to Herbie, who will be delighted to hear that his assistance was appreciated.

If you need any further help, please don't hesitate to get in touch:

📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4x8rved
📘 Facebook: https://bit.ly/4bYeI5r

Thank you for choosing O2.

O2 - Bluewater からの回答

2026年8月17日

Hi there,

Thank you for taking the time to leave a review.

We're delighted to hear that you felt welcome from the moment you arrived in store and that Christian was exceedingly helpful with your purchases.

Providing friendly, knowledgeable, and customer-focused support is what we strive for, so it's wonderful to know that Christian made such a positive impression and helped make your experience an enjoyable one.

We'll be sure to pass your kind feedback on to Christian, who will be delighted to hear that his assistance was appreciated.

If you need any further help, please don't hesitate to get in touch:

📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4zhnJ3L
📘 Facebook: https://bit.ly/4x4U7EY

Thank you for choosing O2.

O2 - Bluewater からの回答

2026年8月17日

We're so glad to hear that you're enjoying our services, thank you for leaving a lovely review.
Really pleased to hear Herbie has been able to help.

We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.

Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/45w3Msi
Facebook: https://bit.ly/3SCvh0g

O2 - Bluewater からの回答

2026年8月15日

Thanks for the review Adam. It's lovely to hear that Herbie was able to help you so quickly and effectively. Taking the time to listen, understand your situation, and provide knowledgeable and friendly support is exactly the level of service we aim to deliver.

It's wonderful to know that everything was resolved within just five minutes and that you had everything you needed. Your kind words and recognition of Herbie's efforts will mean a great deal to him, and we'll be sure to pass on your feedback.

O2 - Bluewater からの回答

2026年8月9日

Hi Yousuf, thank you for taking the time to leave us a review. We're glad to hear you had a great experience with Herbie when setting up your Business eSIM. If you require any assistance in the future, please feel free to reach out using one of the following contact methods:
Call: 202 (free of charge) from your O2 mobile or 0344 809 0202 from any other phone
X: https://bit.ly/4hoCzyU
Facebook: https://bit.ly/3TLXcet
Instagram: https://bit.ly/4xypSq0

O2 - Bluewater からの回答

2026年8月6日

Hi Luke,

Thank you for taking the time to leave a review.

We're delighted to hear about your experience with Dale at our Bluewater store. It's fantastic to know that he was able to quickly sort out your replacement SIM and get your number transferred back without any issues.

Providing efficient, knowledgeable, and friendly support is what we strive for, so it's wonderful to hear that everything was completed in around 10 minutes and that you were so happy with the service you received.

We'll be sure to pass your kind feedback on to Dale, who will be delighted to hear that his assistance was appreciated.

If you need any further help, please don't hesitate to get in touch:

📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4chHqyb
📘 Facebook: https://bit.ly/3TFnRtn

Thank you for choosing O2.

O2 - Bluewater からの回答

2026年8月5日

Hi Temitope,

Thank you for taking the time to leave a review.

We're delighted to hear that Dale was calm, professional, and able to provide such a positive experience. Providing friendly, knowledgeable, and reassuring support is what we strive for, so it's wonderful to know that Dale made such a great impression.

We'll be sure to pass your kind feedback on to Dale, who will be delighted to hear that you would recommend him to others in the future.

If you need any further help, please don't hesitate to get in touch:

📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4hJAoG8
📘 Facebook: https://bit.ly/4fPaHBs

Thank you for choosing O2.

O2 - Bluewater からの回答

2026年7月30日

Hi Richard,

Thank you for taking the time to leave a review.

We're delighted to hear that Herbie was very helpful when you visited the store with a problem. We know how important it is to receive the right support when something isn't working as expected, so it's wonderful to know that Herbie was able to assist you and make your experience a positive one.

Providing friendly, knowledgeable, and effective service is what we strive for, and we'll be sure to pass your kind feedback on to Herbie. He'll be delighted to hear that his help was appreciated.

If you need any further help, please don't hesitate to get in touch:

📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4x9iXmP
📘 Facebook: https://bit.ly/4ccabfI

Thank you for choosing O2.

O2 - Bluewater からの回答

2026年7月27日

Hi, thanks for taking the time to leave such a lovely review.

We're really glad to hear that Dale provided such patient and attentive service. It's great to know that Dale took the time to understand your Dad's requirements, offer suitable recommendations, and go the extra mile by printing everything out to make the information easier to follow.
We'll be sure to pass your kind feedback on to Dale, who will be delighted to know that his efforts made such a difference.

If you do need anything further, please get in touch using one of the following contact methods:

Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4vWwjlf
Facebook: https://bit.ly/3TXj46x