Christelle really helped me with my O2 experience and problems. She was very kind, understanding and answered all my questions and was very knowledgeable. Although my problem was not resolved, there a... もっと見る
企業が回答しました
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レビュアーのコメントを見てみましょう
they have a divorced customer service their network is shit and all of them they are online
企業が回答しました
Needed assistance with new mobile. Stuart was tremendous and managed to fix all my problems. Ellie then was very helpful arranging for my and my husband's new sim card to be fitted. Great service, t... もっと見る
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Bought my phone & SIM from O2 Buchanan street 10 April 2024 started to get problems with my calls since virgin media took over my call not being heard so I have to restart my phone about 4 times just... もっと見る
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企業情報
当該企業による記述
O2 is a UK mobile network offering Pay Monthly and Pay As You Go services, including SIM only deals, phones and connected devices. Our aim is to help customers stay connected with flexible plans, simple account management and support when it is needed. Customers can manage bills, usage and upgrades in My O2, and use the My O2 app for account controls and benefits such as Priority. We read the feedback shared here on Trustpilot and use it to improve. O2 is part of Virgin Media O2, with a mission to upgrade the UK through better connectivity.
連絡先
87-89 Buchanan Street, G1 3HF, Glasgow, Scotland, 英国
- 0141 248 2620
4.5
優良
32件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Needed assistance with new mobile
Needed assistance with new mobile. Stuart was tremendous and managed to fix all my problems. Ellie then was very helpful arranging for my and my husband's new sim card to be fitted.
Great service, thank you 😊
2026年8月13日
自発的なレビュー
O2 - Glasgow Buchanan Street からの回答
Hi Joan, thank you for leaving us such a lovely review.
We're so pleased to hear that Stuart and Ellie were able to help get everything sorted for you and your husband. We'll be sure to pass on your kind words to them both. Thanks again for choosing us.
I faced great difficulty dealing with a…
I faced great difficulty dealing with a couple of issues on the phone with customer services regarding my account and changing my legal name.
I then went into the o2 shop on Buchanan street & the staff were really helpful in assisting me with my issues.
They (Christelle & Ecaterine) listened to my concerns & helped me with numerous issues regarding my o2 account & acted really professionally absolute super stars 🌟
2026年8月12日
自発的なレビュー
O2 - Glasgow Buchanan Street からの回答
Hello Ambr,
Thank you for taking the time to share your experience with us.
We're delighted to hear that Christelle and Ecaterine at our Buchanan Street store were able to help resolve the issues you were experiencing with your account and legal name change. We understand how frustrating it can be when things don't go smoothly, so it's fantastic to know they took the time to listen to your concerns, provide support with multiple account queries, and deliver such professional service throughout.
We'll make sure your kind words are passed on to both Christelle and Ecaterine. They're sure to appreciate being recognised as the superstars they are! 🌟
If you ever need any further assistance, please get in touch using one of the following contact methods:
Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
X: https://bit.ly/4czpm2H
Facebook: https://bit.ly/3SuhLfb
Thank you for choosing O2 and for sharing such wonderful feedback.
Stuart and Kate
Stuart and Kate! 10 out of 10 service. Sorted an issue in 5mins thst id been dealing with for a year!
2026年8月2日
自発的なレビュー
O2 - Glasgow Buchanan Street からの回答
Hi Stacey and thank you for your feedback. We're pleased to hear Stuart and Kate were able to resolve an issue you'd been dealing with for so long, and we'll be sure to pass on your kind words to them both. Thank you for sharing your experience with us.
Staff and service was good Stuart…
Staff and service was good Stuart helped with what he thought was wrong with the situation with my phone.
2026年8月11日
自発的なレビュー
O2 - Glasgow Buchanan Street からの回答
Hi Marc,
Thank you for taking the time to leave a review.
We're delighted to hear that you received good service and that Stuart was able to help with the issue you were experiencing with your phone. It's wonderful to know that he took the time to investigate the situation and provide support based on what he believed was causing the problem.
Providing friendly, knowledgeable, and helpful service is what we strive for, so we'll be sure to pass your kind feedback on to Stuart, who will be pleased to hear that his assistance was appreciated.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4qcAyYF
📘 Facebook: https://bit.ly/4fTUGLW
Thank you for choosing O2.
I went into this branch on the 5/8/26…
I went into this branch Buchanan street in Glasgow city centre on the 5/8/26 to inform them my husband passed away and he had 2 sim deals for me and my daughter .
Dylan and Christelle went above and beyond to help us with this and calling up the bereavement team to get our new sims sorted they spent over an hour helping us and stayed back after closing to get this issue resolved .Dylan and Christelles customer service was phenomenal through this difficult and hard time for us what a credit they are to your company can’t thank them enough .
2026年8月5日
自発的なレビュー
O2 - Glasgow Buchanan Street からの回答
Thank you for your feedback Caroline and we're deeply sorry for your loss and appreciate you choosing to recognise Dylan and Christelle during what must be an incredibly difficult time for you and your family. We're pleased to hear that they went above and beyond to support you, ensuring you was well looked after. We'll be sure to pass your kind words on to them both and we send our condolences to you and your family. ❤️
Have been in past couple of days with…
Have been in past couple of days with direct debit issues. Have been helped by stuart who sorted my first issue with this and then Ayesha and dylan. All 3 of them could not be more helpful and friendly through all this.
2026年8月4日
自発的なレビュー
O2 - Glasgow Buchanan Street からの回答
Hi Mr Davidson,
Thank you for taking the time to leave a review.
We're delighted to hear that Stuart, Ayesha, and Dylan were able to help you with your Direct Debit issues over the last few days.
Providing friendly, patient, and effective support is what we strive for, so it's wonderful to know that all three colleagues went above and beyond to assist you and make the process as smooth as possible.
We'll be sure to pass your kind feedback on to the team, who will be delighted to hear that their help and friendliness were so appreciated.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4gdeU3b
📘 Facebook: https://bit.ly/4wz4Qr4
Thank you for choosing O2.
Approachable and kind staff
Stuart was incredibly helpful and made the process of deciding what direction to go with a new phone super simple as I have not updated my phone in many years.
2026年7月31日
自発的なレビュー
O2 - Glasgow Buchanan Street からの回答
Thank you for taking the time to leave your feedback Lauren and we're pleased to hear that Stuart was able to make choosing a new phone simple and straightforward, especially after not upgrading for many years. We'll let him know to make his day and we hope you enjoy your new phone!
O2, virgin media and Google pixel,
Bought my phone & SIM from O2 Buchanan street 10 April 2024 started to get problems with my calls since virgin media took over my call not being heard so I have to restart my phone about 4 times just to get the call heard and have to call over & over again, when I put it on loud speaker I can hear myself like a robotic back while I am talking, internet on phone keeps dropping and most off the time no signal, but after a year and a half still no satisfaction from O2, virgin media or Google who left it till my guarantee ran out & wanted me to send them £599 to sit and wait till they sent my phone to be repaired & if they did not see anything wrong with it I would have been charged this is diabolical for 3 big companies to treat their loyal customer for 20 years like this is horrific
2025年7月24日
自発的なレビュー
O2 - Glasgow Buchanan Street からの回答
Thank you for your feedback Jacqueline and sorry to hear about the ongoing issues you've faced with signal and data connectivity. Our Repair Team will be able to investigate to see if there is a physical fault with your handset but understand if you do not want to go ahead. We'd like the opportunity to review the calls and data issues to make sure there is nothing amiss, please get in touch using one of the following contact methods so we can do so:
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4x4BxwA
Facebook: https://bit.ly/4buXBbp
Jessica was absolutely brilliant
Jessica was absolutely brilliant. She explaInes the contract information really well. She spoke really well about the benefits of Virgin Media but unfortunately we already had it. She was great!!!
2026年7月21日
自発的なレビュー
O2 - Glasgow Buchanan Street からの回答
Hi Christabel, thanks for taking the time to leave a review.
We're really glad to hear that Jessica provided such clear and helpful information about your contract options and the benefits available. It's great to know that Jessica made a positive impression.
If you do need anything in the future, please get in touch using one of the following contact methods:
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/3RjYEE5
Facebook: https://bit.ly/4yztMjy
The staff Jessica was patient and…
The staff Jessica was patient and amazing
Her explanation was detailed and matched exactly what i needed
2026年7月21日
自発的なレビュー
O2 - Glasgow Buchanan Street からの回答
Hi Jemima, thanks for taking the time to leave us a review.
We're really pleased to hear that Jessica was patient and able to provide the detailed explanation you needed. Delivering clear and helpful support is exactly what we strive for, and we're pleased Jessica made such a positive impression.
If you do need anything in the future, please don't hesitate to get in touch using one of the following contact methods:
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4gVTAjL
Facebook: https://bit.ly/4fjILFq
Christelle at Glasgow branch
I visited the Glasgow branch on Saturday. It was a very pleasant and friendly environment. I was having a nightmare with Virgin Media sales who mis-sold and ignored my wishes of not to change my contract and went ahead and changed it anyway,. They wouldn't even cancel their changes when i tried well within their so called 14 day cool-off period.This ended up with an O2 sim account being created i my name against my expressed wishes. I could not resolve this over the phone with Virgin Media. Went into O2 store and Christelle, listened to what i had to say. I explianed stress this had caused me and she read the documentation i had. She quickly appologised and cancelled the Sim card immediately. Hopefully that will be the end of it. Thank you again Christelle. Please keep these high street stores open, they are vital, great face-to-face customer service. :)
2026年7月18日
自発的なレビュー
O2 - Glasgow Buchanan Street からの回答
Hi Samantha, thank you for taking the time to share your experience. We're delighted to hear that Christelle provided such attentive and professional support during what was clearly a frustrating situation. It's great to know she took the time to listen, understand your concerns, and help resolve the issue quickly for you. We'll be sure to pass on your kind words to Christelle and the Glasgow team and make their day.
I have been treated with respect and…
I have been treated with respect and consideration. Thank you very much for Christelle.
2026年7月17日
自発的なレビュー
O2 - Glasgow Buchanan Street からの回答
Hi Mrs A Harley, thank you so much for taking the time to leave such a lovely review.
We're so pleased to hear that you were treated with respect and consideration in our store.
If you do need anything further, please don't hesitate to contact us using one of the following contact methods:
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4px54fQ
Facebook: https://bit.ly/4ptm1aV
Excellent service from brilliant staff!
Stuart was extremely welcoming and friendly. Nothing was a problem at all. He was right on it with advice and helped me to get a better plan for my mobile. Stuart solved the issue of my phone not charging so that was fixed too. He was so helpful and very funny too! Could not recommend him more highly. Excellent service! Stuart then passed me onto Israel to complete the paperwork. He too was so kind and helpful. Two fabulous members of staff.
2026年7月2日
自発的なレビュー
O2 - Glasgow Buchanan Street からの回答
Hi Kilmurry,
A huge thank you for your review! 🎉 It's brilliant to hear that you're having such a great experience and enjoying everything we have to offer.
Should you ever need a helping hand, just reach out:
📞 Call: 202 (free from an O2 mobile) or 0344 809 0202 from any other phone
🐦 X: https://bit.ly/3QJzMp6
📘 Facebook: https://bit.ly/4vVR1mj
Very helpful staff member
Stuart was very helpful and managed to sort out my problem as I couldn't get into my O2 app
2026年6月30日
自発的なレビュー
O2 - Glasgow Buchanan Street からの回答
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4oWWJl6
Facebook: https://bit.ly/4eEW2cO
Kate was really helpful sorting out my…
Kate was really helpful sorting out my new iPhone moved everything across from the old one too, we were perfect customers took out virgin broad band and bought an IPad.she was very patient and helpful with us. Great to get free USA roaming.
2026年6月25日
自発的なレビュー
O2 - Glasgow Buchanan Street からの回答
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4wbYxsS
Facebook: https://bit.ly/4xW46NT
Christelle and Kate were fantastic
Christelle and Kate were fantastic, they did everything they could and sorted out all our issues.
2026年6月20日
自発的なレビュー
O2 - Glasgow Buchanan Street からの回答
Thanks for taking the time to leave a review Martin! It's great to hear about the service you have received from Christelle and Kate - we'll be sure to pass this on to them 💙
Very helpful christelle
2026年6月19日
自発的なレビュー
O2 - Glasgow Buchanan Street からの回答
Hi there Kathy. Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services and level of service, especially from Christelle. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4eDKVj9
Facebook: https://bit.ly/4uOfEjg
Stuart was very quick and efficient in…
Stuart was very quick and efficient in helping process my refund. A perfect service
2026年6月19日
自発的なレビュー
O2 - Glasgow Buchanan Street からの回答
Hi there Susi. Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services and the level of service you've experienced, especially from Stuart. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4uQx8eW
Facebook: https://bit.ly/3QsS5i5
Customer service masterclass from Christelle
Great experience in the Glasgow store this week. Excellent customer service from Christelle, who went above and beyond to solve my issue, including calling me a few days later with an update. Thank you!
2026年6月16日
自発的なレビュー
O2 - Glasgow Buchanan Street からの回答
Hi Charlotte,
Thank you for taking the time to leave such a wonderful review.
We're delighted to hear about your experience at our Glasgow store. It's fantastic to know that Christelle provided excellent customer service and went above and beyond to help resolve your issue.
We're especially pleased to hear that she took the time to follow up with you a few days later with an update. Delivering ongoing support and keeping customers informed is an important part of the service we aim to provide, so it's wonderful to know that Christelle's dedication made such a positive impression.
We'll be sure to pass your kind feedback on to Christelle, who will be delighted to hear that her efforts were appreciated.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4webD9m
📘 Facebook: https://bit.ly/4bxYtvE
they have a divorced customer service…
they have a divorced customer service their network is shit and all of them they are online
2026年6月9日
自発的なレビュー
O2 - Glasgow Buchanan Street からの回答
Hi Foad,
Thank you for taking the time to leave a review.
We're sorry to hear that you're unhappy with both the network service and the support you've received. We understand how frustrating it can be when your experience doesn't meet your expectations, particularly when it affects your ability to stay connected.
We appreciate your feedback and are disappointed to hear that you feel let down by the service. We'd like the opportunity to better understand the issues you've experienced and see if there's anything we can do to help.
If you're experiencing network or coverage issues, you can find support and troubleshooting advice here:
🔗 https://bit.ly/4wSzOKD
You can also contact us directly using one of the methods below:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/45cal2K
📘 Facebook: https://bit.ly/44FT2qH
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