O2 - London Oxford Street レビュー 

O2 - London Oxford Street からの回答

1日前

Hi Alkida,

Thank you for taking the time to leave a review.

We're delighted to hear that Saara was so welcoming, understanding, patient, and helpful during your visit. Providing friendly, knowledgeable, and customer-focused support is what we strive for, so it's wonderful to know that she made such a positive impression on your experience.

We'll be sure to pass your kind feedback on to Saara, who will be delighted to hear that her assistance was so appreciated. We think she's certainly earned that cup of coffee! ☕

If you need any further help, please don't hesitate to get in touch:

📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4gCCjvk
📘 Facebook: https://bit.ly/4gOXoTv

Thank you for choosing O2.

O2 - London Oxford Street からの回答

1日前

Hi Allison,

Thank you for taking the time to leave a review.

We're delighted to hear that Sara provided such amazing service. It's wonderful to know that her customer care was exemplary and that she was able to provide all the assistance you needed.

Providing friendly, knowledgeable, and customer-focused support is what we strive for, so it's fantastic to hear that Sara made such a positive impression and exceeded your expectations.

We'll be sure to pass your kind feedback on to Sara, who will be delighted to hear that her assistance was so appreciated.

If you need any further help, please don't hesitate to get in touch:

📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4xIKhsY
📘 Facebook: https://bit.ly/4xH8aRB

Thank you for choosing O2.

O2 - London Oxford Street からの回答

4日前

Hi Zainul,

Thank you for taking the time to leave a review.

We're delighted to hear about your experience with Saara. It's fantastic to know that she took the time to talk you through all the available options for your upgrade to the new Google Pixel 11 Pro XL and clearly explained the pros and cons of the different tariff choices.

Providing friendly, knowledgeable, and professional support is what we strive for, so it's wonderful to hear that Saara helped you make an informed decision and made the upgrade process straightforward and enjoyable.

We'll be sure to pass your kind feedback on to Saara, who will be delighted to hear that her assistance was so appreciated and that you'd be happy to return to her for your next upgrade.

If you need any further help, please don't hesitate to get in touch:

📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4hb1Z28
📘 Facebook: https://bit.ly/4zWNyGk

Thank you for choosing O2.

O2 - London Oxford Street からの回答

7日前

Hello Sylvia,

Thank you for taking the time to leave a review. We're pleased to hear you found the service very helpful. Your feedback is appreciated, and we'll be sure to share your kind comments with the team. Thanks again for your support.

O2 - London Oxford Street からの回答

2026年8月28日

Hi David, thank you for taking the time to leave us a review. We're delighted to hear you had a great in-store experience! If you require any assistance in the future, please don't hesitate to reach out using one of the following contact methods:

Call: 202 (free of charge) from your O2 mobile or 0344 809 0202 from any other phone
X: https://bit.ly/4zKc79w
Facebook: https://bit.ly/4gBoCLT
Instagram: https://bit.ly/45UjQ7f

O2 - London Oxford Street からの回答

2026年8月28日

Hi Marco, thank you for taking the time to leave us a review. We're incredibly sorry to hear about your experience when trying to buy SIM plans from us, and that you did not get the help required in store. We'd like to take a closer look into this, to see if we can set things right. Please get in touch using one of the following contact methods:

Call: 202 (free of charge) from your O2 mobile or 0344 809 0202 from any other phone
X: https://bit.ly/3Uj5lra
Facebook: https://bit.ly/4r0FgJP
Instagram: https://bit.ly/4wSmLIu

O2 - London Oxford Street からの回答

2026年8月26日

Hello there,

Thank you so much for taking the time to share your experience. We're absolutely delighted to hear how much Stefan Roman was able to help you at our O2 Oxford Street store.

We understand how important it is to keep a long-standing phone number active, especially when it's linked to banking services and other essential accounts, so we're sorry to hear about the frustration you experienced before visiting the store.

It's wonderful to know that Stefan was able to resolve everything quickly and efficiently, while also providing the reassurance, confidence and care that made such a difference during a stressful situation. Delivering this level of service is exactly what we strive for, and we're incredibly proud to hear that Stefan went above and beyond to support you.

We'll make sure your kind words are passed on to Stefan and his management team, as recognition like this means a great deal to our colleagues.

O2 - London Oxford Street からの回答

2026年8月25日

Thank you for taking the time to leave such a lovely review.😊

We're delighted to hear that Saara was able to resolve your issue efficiently and provide the support you needed. It's great to know that her knowledge, professionalism, and polite approach made such a positive difference to your experience.

We'll be sure to pass your kind words on to Saara. Thank you for recognising her efforts, and we're pleased she was able to get things sorted for you.💙

O2 - London Oxford Street からの回答

2026年8月24日

Hi Ms Jamal, thank you for your wonderful feedback and 5-star rating.

We're delighted to hear that Abde provided excellent customer service and made such a positive impression. I'll be sure to pass your kind comments on to Abde. We really appreciate you taking the time to share your experience and look forward to assisting you again in the future. 😊

O2 - London Oxford Street からの回答

2026年8月24日

Hello there,

Thank you for taking the time to leave us a review.

We're delighted to hear that Abde was able to provide such helpful service. We'll be sure to pass on your kind feedback, as recognition like this means a lot to our colleagues.

Thank you again for your review and for choosing O2.

O2 - London Oxford Street からの回答

2026年8月21日

Thank you for your review Nina, and we're glad your phone was found. Pleased to hear that Stefan was able to help block your phone quickly and then get everything sorted when it was found, and thanks again for sharing your experience with us.

O2 - London Oxford Street からの回答

2026年8月20日

Hi Jerry, thank you for your wonderful feedback. We're delighted to hear that Stefan at our Oxford Street store was able to resolve the issue with your daughter's delivery and provide the support you needed. We'll be sure to pass on your kind words, and we appreciate your comments regarding our online customer service as we continue to improve. Thank you for your loyalty over the years. 😊

O2 - London Oxford Street からの回答

2026年8月20日

Hi David,

Thank you for taking the time to leave a review.

We're delighted to hear about your experience at our Oxford Street store. It's great to know that Abde was friendly, took the time to investigate the issue with your phone, and worked to identify the cause as quickly as possible.

While we're sorry that the issue couldn't be resolved in store, it's wonderful to hear that Abde took ownership of the situation and raised a ticket with our technical team to ensure the matter could be progressed further.

Providing helpful, knowledgeable, and customer-focused support is what we strive for, so we'll be sure to pass your kind feedback on to Abde, who will be delighted to hear that his assistance was appreciated.

If you need any further help, please don't hesitate to get in touch:

📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4hOWAyR
📘 Facebook: https://bit.ly/4zkcyHk

Thank you for choosing O2.

O2 - London Oxford Street からの回答

2026年8月20日

Hi Ang,

Thank you for taking the time to leave a review.

We're delighted to hear that your issue was resolved and that you left the store able to make calls again. We know how frustrating it can be when your phone isn't working as expected, so it's wonderful to know that the adviser was able to get everything sorted for you.

Providing friendly, knowledgeable, and effective support is what we strive for, so it's great to hear that you had such a positive experience.

We'll be sure to pass your kind feedback on to the team, who will be delighted to know that their help was appreciated.

If you need any further help, please don't hesitate to get in touch:

📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4wEXBx1
📘 Facebook: https://bit.ly/4x9KSn3

Thank you for choosing O2.

O2 - London Oxford Street からの回答

2026年8月18日

Thank you for taking the time to share your experience.

It's great to hear that Stefan was able to get everything sorted for you and resolve the confusion. We're delighted you're now back online and able to use your internet again.

You can contact us if you need anything else.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4zm6kqs
Facebook: https://bit.ly/4xINeJn

O2 - London Oxford Street からの回答

2026年8月18日

Hi Daniel. We're delighted to hear about your experience in our Oxford Street store.

It's fantastic to know that Stefan was able to quickly resolve the issue with your Samsung Watch Ultra 2 and that you found him to be polite, accommodating and helpful throughout. We understand how frustrating it can be when a problem isn't resolved elsewhere, so we're especially pleased that our team was able to get everything sorted for you efficiently.

We'll be sure to pass your kind words on to Stefan and the rest of the team. Thank you again for your feedback

O2 - London Oxford Street からの回答

2026年8月18日

Hi Gray and thank you for taking the time to share your experience. We're pleased to hear that Stefan at our Oxford Street O2 store was able to help get your hotspot connection working again and guide you through your new Samsung Galaxy. We'll be sure to pass your kind feedback on to Stefan, and we hope you continue to enjoy your new device.

O2 - London Oxford Street からの回答

2026年8月17日

Hi Ail,

Thank you for taking the time to leave a review.

We're delighted to hear that Abde provided such good help and made a positive impression during your experience with us.

We'll be sure to pass your kind feedback on to Abde and his management team, as recognition like this means a great deal to our colleagues.

Thank you again for sharing your experience and for choosing O2.

O2 - London Oxford Street からの回答

2026年8月13日

Hi Lauren,

Thank you for taking the time to leave a review.

We're delighted to hear that Abde was able to fix the issue for you and provide good service. Providing friendly, knowledgeable, and effective support is what we strive for, so it's wonderful to know that your experience was a positive one.

We'll be sure to pass your kind feedback on to Abde, who will be delighted to hear that his assistance was appreciated.

If you need any further help, please don't hesitate to get in touch:

📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/464iHKd
📘 Facebook: https://bit.ly/3UeB50l

Thank you for choosing O2.

O2 - London Oxford Street からの回答

2026年8月11日

Hello Chris,

Thank you so much for taking the time to leave us a review!

We're delighted to hear that you're enjoying our services. Your feedback means a lot to us, and we're thrilled to know we've made a positive impression. We look forward to continuing to provide you with a great experience, but if there's ever anything we can help with, please don't hesitate to get in touch using one of the contact methods below.

Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4cxHLwO
Facebook: https://bit.ly/4xDETHc