O2 - London Tottenham Court Road レビュー 

O2 - London Tottenham Court Road からの回答

15分前

Hi Aran,

Thank you for taking the time to leave a review.

We're delighted to hear that Pablo and Mohammed provided such great service and helped you during a difficult situation after losing your previous phone.

It's wonderful to know that they were attentive, resolved the bar on your account, and helped you get set up with a new contract and phone without any issues. Providing friendly, knowledgeable, and customer-focused support is what we strive for, so it's fantastic to hear that they made the process smooth and left you as a very happy customer.

We'll be sure to pass your kind feedback on to both Pablo and Mohammed, who will be delighted to hear that their assistance was so appreciated.

If you need any further help, please don't hesitate to get in touch:

📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4h6btLc
📘 Facebook: https://bit.ly/4gJHQjN

Thank you for choosing O2.

O2 - London Tottenham Court Road からの回答

6分前

Hi Marek,

Thank you for taking the time to leave a review.

We're delighted to hear that Pablo was able to help resolve the issue preventing you from making calls from your mobile device. We understand how important it is to stay connected, so it's wonderful to know that you were able to visit our Tottenham Court Road store and have the problem sorted quickly and professionally.

Providing friendly, knowledgeable, and effective support is what we strive for, so it's fantastic to hear that Pablo made such a positive impression and was able to get everything working again for you.

We'll be sure to pass your kind feedback on to Pablo, who will be delighted to hear that his assistance was appreciated.

If you need any further help, please don't hesitate to get in touch:

📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4do8SLd
📘 Facebook: https://bit.ly/4do8Tif

Thank you for choosing O2.

O2 - London Tottenham Court Road からの回答

2日前

Thank you for your review Katie, and we're pleased to hear that Pablo was able to help you with your replacement SIM and account updates. Losing a SIM can be stressful, so it's great to know he provided such helpful support and got everything sorted for you. We'll be sure to pass this on and thanks for sharing your experience with us.

O2 - London Tottenham Court Road からの回答

3日前

Hi Stefan,

Thank you for taking the time to leave a review.

We're delighted to hear about your experience with Pablo. It's wonderful to know that, after being unable to resolve the issue through phone and online support, Pablo was able to help you close the line quickly and effectively.

Providing knowledgeable, efficient, and customer-focused support is what we strive for, so it's fantastic to hear that Pablo was able to assist you immediately and make the process straightforward.

We'll be sure to pass your kind feedback on to Pablo, who will be delighted to hear that his assistance was so appreciated.

If you need any further help, please don't hesitate to get in touch:

📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/3TlVNeJ
📘 Facebook: https://bit.ly/3V0mNAR

Thank you for choosing O2.

O2 - London Tottenham Court Road からの回答

3日前

Hi Mohammed,

Thank you for taking the time to leave a review.

We're delighted to hear about your experience at our Tottenham Court Road store. It's wonderful to know that Pablo was able to help when your SIM unexpectedly stopped working and that he took the time to get everything sorted for you.

Providing friendly, knowledgeable, and effective support is what we strive for, so it's fantastic to hear that Pablo went above and beyond to assist and left such a positive impression.

We'll be sure to pass your kind feedback on to Pablo, who will be delighted to hear that his assistance was so appreciated.

If you need any further help, please don't hesitate to get in touch:

📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4xc1zxy
📘 Facebook: https://bit.ly/4x79Gvj

Thank you for choosing O2.

O2 - London Tottenham Court Road からの回答

2026年8月21日

Hi Yash, we're sorry to hear about your experience when visiting our O2 store at Tottenham Court. Providing a welcoming and professional service is something we expect from all our teams, so it's particularly concerning to hear that you felt ignored and left without the help you needed. This is not the level of customer service we aim to provide, and we’d like the opportunity to look into your concerns and help you with your query. Unfortunately we’re unable to on this platform, but please get in touch using one of the following contact methods so we can do so:
please get in touch using one of the following contact methods:
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4xd8vLB
Facebook: https://bit.ly/4zuhuJV

O2 - London Tottenham Court Road からの回答

2026年8月17日

Hi Paul, thank you for taking the time to leave your feedback and pleased to hear that Fariha helped to renew your SIM and checking your Virgin Media account providing a positive experience. We'll pass this on and thank you for choosing us and for sharing your positive experience.

O2 - London Tottenham Court Road からの回答

2026年8月17日

Hi Ed,

Thank you for taking the time to leave a review.

We're delighted to hear that Noel and Fariha went above and beyond to help you with switching phones. It's wonderful to know that they were friendly, knowledgeable, and supportive throughout the process, helping to make everything as smooth and straightforward as possible.

Providing excellent customer service is what we strive for, so it's fantastic to hear that Noel and Fariha made such a positive impression. We'll be sure to pass your kind feedback on to both of them, as we're sure they'll be delighted to hear that their efforts were so appreciated.

If you need any further help, please don't hesitate to get in touch:

📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/46aeKDO
📘 Facebook: https://bit.ly/45xJbDO

Thank you for choosing O2.

O2 - London Tottenham Court Road からの回答

2026年8月16日

Hi Ricardo. Thank you for taking the time to leave such fantastic feedback. We're delighted to hear that Noel and Fariha were able to assist you and provide the support you needed. Receiving 5 stars is always appreciated, but hearing that you'd give them 6 or 7 stars if you could is even better!

It's great to know their knowledge, professionalism and continued support have made such a positive impression. We'll make sure your kind words are shared with both Noel and Fariha, as well as the team at Tottenham Court Road.

O2 - London Tottenham Court Road からの回答

2026年8月16日

Hi Vytenis, thank you for your review, and we're pleased to hear that Biniam was able to sort your service issue quickly, providing a positive experience during your visit to one of our O2 stores. We'll make sure to pass this on to him, and thanks again for sharing your experience.

O2 - London Tottenham Court Road からの回答

2026年8月14日

Hi Elizabeth,

Thank you for taking the time to leave a review.

We're delighted to hear that Fariha was able to help resolve your issue so quickly after the difficulties you experienced elsewhere. We understand how frustrating it must have been to spend hours on the phone and then face a lengthy wait in store, so it's wonderful to know that your experience at our Tottenham Court Road store was so different.

Providing knowledgeable, efficient, and friendly support is what we strive for, so it's fantastic to hear that Fariha was able to assist you immediately, resolve the issue within minutes, and leave you feeling relieved and reassured.

We'll be sure to pass your kind feedback on to Fariha, who will be delighted to hear that her professionalism and expertise made such a positive difference to your experience.

If you need any further help, please don't hesitate to get in touch:

📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4fZb8KL
📘 Facebook: https://bit.ly/4xDInJB

Thank you for choosing O2.

O2 - London Tottenham Court Road からの回答

2026年8月14日

Hi Sabrina, thank you for taking the time to leave a review.

We're so pleased to hear that Fariha was able to quickly identify and resolve the issue for you. We'll be sure to pass on your kind feedback and recognition.

O2 - London Tottenham Court Road からの回答

2026年8月14日

Hello Kerry,

Thank you for sharing your experience with us here on Trustpilot. It's wonderful to hear that Fariha provided such attentive and patient support during your visit to our Tottenham Court Road store. We'll make sure your feedback is passed on to her and the wider team, as recognition like this means a lot.

We're delighted that Fariha was able to help and leave such a positive impression. Thank you for choosing O2 and for taking the time to leave this review.

If you ever need any further assistance, please get in touch using one of the following contact methods:

Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
X: https://bit.ly/4gsFvJL
Facebook: https://bit.ly/4gvadBT

O2 - London Tottenham Court Road からの回答

2026年8月14日

Hello Susan,

Thank you for sharing your experience with us. It's wonderful to hear that Fariha provided such attentive and patient support during your visit to our Tottenham Court Road store. We'll make sure your feedback is passed on to her and the wider team, as recognition like this means a lot.

We're delighted that Fariha was able to help and leave such a positive impression. Thank you for choosing O2 and for taking the time to leave this review.

If you ever need any further assistance, please get in touch using one of the following contact methods:

Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
X: https://bit.ly/4gxtPoY
Facebook: https://bit.ly/4i7YFWr

O2 - London Tottenham Court Road からの回答

2026年8月14日

Hello Ali,

Thank you for taking the time to share your feedback. We're delighted to hear that Fariha provided such great service and that her patience and support made a positive difference to your experience. We'll be sure to pass your kind words on to Fariha and the team at Tottenham Court Road, who will be pleased to know their efforts were appreciated.

If there's anything else we can help with, please get in touch using one of the following contact methods:

Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
X: https://bit.ly/4wrciDG
Facebook: https://bit.ly/45ZE4fI

Thanks again for your review and for choosing O2.

O2 - London Tottenham Court Road からの回答

2026年8月13日

Hi Madhuri,

Thank you for taking the time to leave a review.

We're delighted to hear that Fariha did an amazing job with your SIM swap. We know how important it is to get services up and running quickly and smoothly, so it's wonderful to know that Fariha was able to provide such great support.

Providing friendly, knowledgeable, and efficient service is what we strive for, so we're thrilled that you had such a positive experience.

We'll be sure to pass your kind feedback on to Fariha, who will be delighted to hear that her assistance was so appreciated.

If you need any further help, please don't hesitate to get in touch:

📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4wv4tNx
📘 Facebook: https://bit.ly/4bOZBvb

Thank you for choosing O2.

O2 - London Tottenham Court Road からの回答

2026年8月13日

Thank you so much for taking the time to share your feedback Christiano. We're delighted to hear that Fariha provided such great service and made your visit a positive experience. It's wonderful to know that her care, professionalism, and dedication stood out.

Thank you for choosing O2.
If you need anything else please get in touch using one of the following contact methods.

Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/3UbxHU0
Facebook: https://bit.ly/3SaqT8t

O2 - London Tottenham Court Road からの回答

2026年8月13日

Thank you for taking the time to leave us a five-star review.

We're glad to hear that you're enjoying our services and Fariha has been so helpful in store. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.

Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/3SaBIYi
Facebook: https://bit.ly/4wo3BKo

O2 - London Tottenham Court Road からの回答

2026年8月13日

Thank you for your review Alan, and we're pleased to hear Noel provided such patient and caring support with your data transfer, and that Fariha's knowledge made the experience even better. We'll pass on your kind words to both of them and thanks for taking the tiime to share your experience with us.

O2 - London Tottenham Court Road からの回答

2026年8月13日

Thanks for your review Sara and pleased to hear we were able to help resolve the issue with your contract. Thanks for taking the time to share your experience with us :).