I have recently changed from an android to an iPhone 17 pro max Fabulous phone but it takes a while to understand how to navigate around at first I am absolutely astounded at the qua... もっと見る
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Went to O2 in Meadowhall this evening after a suspected fraudulent activity in my phone. I was very stressed and upset. On entering the shop the lady listened while I explained and she took me straig... もっと見る
企業が回答しました
Nadia was Absolutely brilliant, helped me with sorting out another SIM card as mine wouldn’t work anymore as it was around 10 years old and I never renewed it a few years back when virgin / O2 sent... もっと見る
企業が回答しました
Nadia was friendly and helpful. She sorted a refund and Bolt on for me. We discussed a new tariff and she explained that the one I was already on would work better for me.
企業が回答しました
企業情報
当該企業による記述
O2 is a UK mobile network offering Pay Monthly and Pay As You Go services, including SIM only deals, phones and connected devices. Our aim is to help customers stay connected with flexible plans, simple account management and support when it is needed. Customers can manage bills, usage and upgrades in My O2, and use the My O2 app for account controls and benefits such as Priority. We read the feedback shared here on Trustpilot and use it to improve. O2 is part of Virgin Media O2, with a mission to upgrade the UK through better connectivity.
連絡先
59 High Street, S9 1EN, Sheffield, Meadowhall, 英国
- 0114 553 0598
4.7
優良
34件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Went to O2 in Meadowhall this evening…
Went to O2 in Meadowhall this evening after a suspected fraudulent activity in my phone. I was very stressed and upset. On entering the shop the lady listened while I explained and she took me straight to Nadia who was so calm and patient. She looked into my account and someone had been trying to use my details. Nadia changed my SIM card and blocked my original one. I was in there less than 15 mins with peace of mind.
I cannot thank Nadia enough for her services today, one of the best experiences with O2 thank you
2026年6月25日
自発的なレビュー
O2 - Meadowhall からの回答
Thank you for taking the time to leave us a review, Sarah. We're glad to hear that you had a great experience with one of our advisors. If you require any assistance in the future, please reach out using one of the following contact methods:
Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone.
X: Send us a private message or mention us at: https://bit.ly/4gRp6Pw
Facebook: Send us a private message or mention us at: https://bit.ly/4xVSjPC
Face to face
Face to face, perfect.
Tried to resolve the same issue over the phone, they said it was sorted but it wasn’t.
2026年6月24日
自発的なレビュー
O2 - Meadowhall からの回答
Thank you for your feedback Elizabeth and pleased to hear that your issue was resolved successfully during your store visit and that you had a positive face-to-face experience. Thank you for your patience, and we're glad we could help get everything sorted for you.
Jamie-leigh helped resolved my 2 month…
Jamie-leigh helped resolved my 2 month ongoing issue in 30 mins 10/10
2026年6月22日
自発的なレビュー
O2 - Meadowhall からの回答
Hi Jacob,
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4xLBeYq
Facebook: https://bit.ly/4vzdRjw
Nadia was polite informative very good…
Nadia was polite informative very good at her job I’m very satiisfide
2026年6月22日
自発的なレビュー
O2 - Meadowhall からの回答
Hi John,
Thank you for taking the time to leave a review.
We're delighted to hear that Nadia provided such a positive experience. It's wonderful to know that she was polite, informative, and demonstrated a high level of professionalism throughout your interaction.
Providing clear, helpful, and friendly support is what we strive for, so we're pleased to hear that Nadia's service left you feeling satisfied. We'll be sure to pass your kind feedback on to her, as recognition like this means a lot to our teams.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4wbXolo
📘 Facebook: https://bit.ly/4bCYaQf
Friendly advisor
Quick friendly customer service from Mason in Meadowhall called in to double check roaming was included, had Virgin media and didn’t realise that USA was included because of this, clearly explained from advisor
2026年6月18日
自発的なレビュー
Billing enquiry
Mason was really helpful when I was querying a bill charge on my account. So much easier than phoning up
2026年6月18日
自発的なレビュー
O2 - Meadowhall からの回答
Hello Lee,
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4oE9SiW
Facebook: https://bit.ly/4oyuJEa
Nadia is a star!
Nadia was extremely helpful and accommodating, she resolved my issue and dealt with O2 for me.
I was sent an insurance replacement and the esim wasnt provisioned, they wanted me to call up (HOW with no sim) and i kept going round in circles.
O2, useless... Nadia, exceptional.
2026年6月15日
自発的なレビュー
O2 - Meadowhall からの回答
Hello Kevin,
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/3ScsA59
Facebook: https://bit.ly/4vh3GzW
Mason served me
Mason served me. Much better than any phone customer service or online help I’ve had
2026年6月11日
自発的なレビュー
I was extremely happy with the service…
I was extremely happy with the service I received today from a lovely lady called Nadia she was so good at explaining things to me and got me all sorted within 5 mins she was really friendly and helpful ***** 5 stars from me
2026年6月8日
自発的なレビュー
O2 - Meadowhall からの回答
Hi Mrs Mills and thank you for the lovely review. We're pleased to hear Nadia was able to get everything sorted for you so quickly and that she took the time to explain things clearly. Providing friendly and helpful service is what we strive for, so it's great to know she made such a positive impression. We'll be sure to pass on your kind words. Thanks again for your feedback!
Excelexclent service sorted our problem…
Excellent service sorted our problem out quickly and got upgrade
2026年6月8日
自発的なレビュー
O2 - Meadowhall からの回答
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods. 💙
Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4aySNAW
Facebook: https://bit.ly/3PR5fVU
Jamie Leigh in store was amazing
Jamie Leigh in store was amazing. She helped my issues and made it fun and easy. Thanks it made it easier than expected
2026年6月6日
自発的なレビュー
O2 - Meadowhall からの回答
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4fvDxIK
Facebook: https://bit.ly/43oe6kX
Great friendly service agent helped me…
Great friendly service agent helped me resolve my issues explained everything clearly to me in a way I actually understood I felt he really listened to me
2026年5月27日
自発的なレビュー
O2 - Meadowhall からの回答
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone.
X https://bit.ly/4e2RBXP
Facebook: https://bit.ly/4vgBM6C
Excellent customer service, quick and easy
After multiple calls to customer services relating to my sim not working correctly to receive text messages I visited the store and sat down with Mason who was very friendly, helpful and managed to resolve my issue and replace my SIM card and regain full service to my phone. He went above and beyond in supporting me and was a quick and easy process, it was nice to speak to someone in person who was able to help.
2026年6月1日
自発的なレビュー
O2 - Meadowhall からの回答
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/3RFwpj0
Facebook: https://bit.ly/3SeiTmv
Jamie Leigh was very friendly and…
Jamie Leigh was very friendly and helpful and resolved my problem promptly and professionally. She should be valued as part of your team.
2026年6月1日
自発的なレビュー
O2 - Meadowhall からの回答
Thank you so much for your kind words 😊
We’re really pleased to hear that Jamie was friendly, helpful and able to resolve your issue so quickly — we’ll be sure to pass your feedback on to her. She’ll really appreciate it 💙
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