O2 - Trafford Centre レビュー 

O2 - Trafford Centre からの回答

1日前

Hi Nathan,

Thank you for taking the time to leave a review.

We're sorry to hear that you've been left feeling this way. We understand how disappointing it can be when, after more than 15 years as a customer, you feel that your concerns have not been addressed in the way you expected.

We appreciate you taking the time to share your feedback and are disappointed to hear that your experience has affected your confidence in O2.

If you'd like to raise or escalate a complaint, details of our complaints process can be found here:

🔗 https://bit.ly/4cxG2rx

As we're unable to access account-specific details through Trustpilot, we'd encourage you to contact us directly if you'd like your concerns reviewed further:

📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4yssHcI
📘 Facebook: https://bit.ly/4r3ZgeA

Thank you for your feedback.

O2 - Trafford Centre からの回答

1日前

Hi James,

Thank you for taking the time to leave a review.

We're delighted to hear that Aroush was polite and friendly throughout your visit, especially while dealing with technical issues affecting the in-store systems.

Providing professional, helpful, and customer-focused service is what we strive for, so it's wonderful to know that Aroush remained positive and supportive despite the challenges.

We'll be sure to pass your kind feedback on to Aroush, who will be delighted to hear that their assistance was appreciated.

If you need any further help, please don't hesitate to get in touch:

📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/3UDZPzw
📘 Facebook: https://bit.ly/4zUC4U5

Thank you for choosing O2.

O2 - Trafford Centre からの回答

2026年8月27日

Hi Daisy, thank you for taking the time to leave a review.

We're sorry to hear about your experience. We understand how frustrating it must be when you're unable to get the support you need and encounter issues with the app. This isn't the experience we want for our customers.

We'd like to help with this. Please get in touch using one of the following contact methods:

Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4gDRL9i
Facebook: https://bit.ly/4hWKhR5

O2 - Trafford Centre からの回答

2026年8月26日

Thanks for sharing your experience with Albright, Helen. It's so nice to hear that Albright took the time to listen to your concerns and was able to resolve your issue. Providing patient, attentive, and effective support is exactly the kind of service we aim to deliver, so it's wonderful to know he made such a positive impression.

Your kind words about Albright's helpfulness and kindness will mean a lot to him, and we'll be sure to pass on your feedback.

Thank you for taking the time to share your experience and for recognising Albright's excellent service.

O2 - Trafford Centre からの回答

2026年8月20日

Hello Vivien,

Thank you for taking the time to leave such a wonderful review.

We're thrilled to hear that Priyanka made such a positive impression and provided you with a friendly, professional, and enjoyable experience from start to finish. It's fantastic to know that her knowledge, patience, and approachable manner helped make everything feel simple and unhurried, even with the unexpected challenges along the way. We're especially pleased that she was able to help you find the right package and support you with adding a tablet to your account.

We're also delighted to hear your kind recognition of Albright for assisting with transferring your phone number. Both Priyanka and Albright will be pleased to know their efforts made such a difference to your experience.

Thank you again for your lovely feedback. We'll be sure to pass your comments on to both team members. Reviews like yours mean a great deal to us, and we're delighted we could provide the level of service you deserve.

O2 - Trafford Centre からの回答

2026年8月16日

Hi Sadiq, thanks for taking the time to leave your feedback. It'a great to hear that Albright was able to help resolve your roaming issue while you were abroad.

We appreciate that it may have taken some time to get everything sorted, but it's great to know that Albright remained pleasant, polite and committed to finding a solution for you. We'll be sure to share your kind words with him, as we know he'll really appreciate the recognition.

O2 - Trafford Centre からの回答

2026年8月16日

Thank you for your feedback Ste, and we're sorry you're having signal issues. We appreciate the inconvenience this has caused and are disappointed to hear that the service has not met your expectations. We'd like the opportunity to review the coverage and service issues you've experienced and see how we can help. Please get in touch using one of the following contact methods:
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4gkoWyv
Facebook: https://bit.ly/45uEpqQ

O2 - Trafford Centre からの回答

2026年8月16日

Thank you for your feedback Kelvin, and we're happy to hear that Albright was able to help you with your query. Thanks for taking the time to share your experience with us and recognising Albright's service.

O2 - Trafford Centre からの回答

2026年8月15日

Thanks for the lovely comments Danny. It's fantastic to hear that Albright provided such a great experience. It's wonderful to know he was able to help you without any issues and leave such a positive impression.

We'll be sure to pass on your amazing feedback. Being described as a "top man" and a "legend" is praise that will certainly make Albright's day!

O2 - Trafford Centre からの回答

2026年8月15日

Hi Jennifer, thanks for the 5* review.

We're delighted to hear that you received such friendly and efficient service during your visit to our Trafford Centre store. It's wonderful to know that Albright was welcoming, professional, and able to resolve your issue so quickly.

Providing a positive experience and getting things sorted as smoothly as possible is exactly what we aim for, so we're pleased that Albright's support left such a great impression. We'll be sure to pass on your kind feedback to him.

O2 - Trafford Centre からの回答

2026年8月13日

Hello Michael,

Thank you for taking the time to leave us a review.

We're so glad to hear that you had such a positive experience with our team at the Trafford Centre store. If you do need our help with anything else, please get in touch using one of the following contact methods.

Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4fUr29g
Facebook: https://bit.ly/4fUr40S

O2 - Trafford Centre からの回答

2026年8月10日

Hi Ches, thanks for the review, and we're pleased to hear that Donte helped switch your eSIM to a physical SIM, and provided a positive experience. We'll be sure to pass this on, and thank you for taking the time to share your experience with us.

O2 - Trafford Centre からの回答

2026年8月8日

Hi and thank you for your feedback. We're pleased to hear that Albright was helpful and pleasant and appreciate you taking the time to share your experience with us.

O2 - Trafford Centre からの回答

2026年8月5日

Thank you for your feedback Michael and we're pleased to hear that Donte was able to resolve the issue with your Samsung Watch and provide the support you needed. We'll be sure to pass this on to him and thanks for taking the time to share your experience.

O2 - Trafford Centre からの回答

2026年8月5日

Hi there,

Thank you for taking the time to leave a review.

We're delighted to hear that Albright was very professional and friendly. It's wonderful to know that he was able to quickly identify the issue and resolve it efficiently for you.

Providing knowledgeable, approachable, and effective support is what we strive for, so it's fantastic to hear that Albright delivered such a positive experience and got everything sorted in a timely manner.

We'll be sure to pass your kind feedback on to Albright, who will be delighted to hear that his assistance was appreciated.

If you need any further help, please don't hesitate to get in touch:

📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4gcA2Xl
📘 Facebook: https://bit.ly/4fR88yW

Thank you for choosing O2.

O2 - Trafford Centre からの回答

2026年8月4日

Hi Sykorova,

Thank you for taking the time to leave a review.

We're delighted to hear that you found the support helpful and that all of your questions were answered. Providing friendly, knowledgeable, and informative service is what we strive for, so it's wonderful to know that your experience was such a positive one.

We'll be sure to share your kind feedback with the team, who will be pleased to know that their assistance was appreciated.

If you need any further help, please don't hesitate to get in touch:

📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4fQh6MG
📘 Facebook: https://bit.ly/4fOhsTV

Thank you for choosing O2.

O2 - Trafford Centre からの回答

2026年8月4日

Hi Leanne,

Thank you for taking the time to leave a review.

We're delighted to hear that Albright and Priyanka were able to help you when you needed support. It's wonderful to know that they stepped in and assisted with your request after you had been unable to get the help you were looking for elsewhere.

Providing knowledgeable, proactive, and customer-focused service is what we strive for, so it's fantastic to hear that Albright and Priyanka made such a positive difference to your experience.

We'll be sure to pass your kind feedback on to both Albright and Priyanka, who will be delighted to hear that their assistance was appreciated.

If you need any further help, please don't hesitate to get in touch:

📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4wzIq95
📘 Facebook: https://bit.ly/4z29WxU

Thank you for choosing O2.

O2 - Trafford Centre からの回答

2026年8月3日

Hi Mal,

Thank you for taking the time to leave a review.

We're delighted to hear that you received amazing service from Albright. Providing friendly, knowledgeable, and effective support is what we strive for, so it's wonderful to know that Albright made such a positive impression on your experience.

We'll be sure to pass your kind feedback on to Albright, who will be delighted to hear that his assistance was so appreciated.

If you need any further help, please don't hesitate to get in touch:

📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4pVwImM
📘 Facebook: https://bit.ly/4pQkI5W

Thank you for choosing O2.

O2 - Trafford Centre からの回答

2026年7月30日

Hi Jamaul,

Thank you for taking the time to leave a review.

We're delighted to hear that Jada and Albright were able to sort out your phone and get everything working well for you. It's wonderful to know that their support made such a positive difference to your experience.

Providing friendly, knowledgeable, and effective service is what we strive for, so we're thrilled to hear that you'd rate their service 10/10. We'll be sure to pass your kind feedback on to Jada and Albright, who will be delighted to know that their help was so appreciated.

If you need any further help, please don't hesitate to get in touch:

📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4vSAxuh
📘 Facebook: https://bit.ly/4vV7NB6

Thank you for choosing O2.

O2 - Trafford Centre からの回答

2026年7月30日

Hi Tom,

Thank you for taking the time to leave such a wonderful review.

We're delighted to hear that Albright was able to help with your Pay As You Go query. It's fantastic to know that he was patient, quickly identified the issue, and worked efficiently to get everything resolved for you.

Providing knowledgeable, friendly, and effective support is what we strive for, so it's especially rewarding to hear that Albright delivered a 10/10 experience. We'll be sure to pass your kind feedback on to him, and we're sure he'll be delighted to hear that you'd recommend him to other customers needing assistance.

If you need any further help, please don't hesitate to get in touch:

📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4blvriZ
📘 Facebook: https://bit.ly/3Ttm8au