Oak Tree Mobility レビュー 4,575

Have already purchased a recliner chair for my Husband and also purchased a bed for myself.. Staff are most helpful....
SARAH THOMSON

So far very happy with chair. However not happy with delivery. Had phone call to say delivery 7.30 which i thought was very early. Monday evening got call from delivery driver to say they would arrive between 6 and 6.30. Being both elderly and disabled as many of your customers must be I think this timing is ridiculous. I didn’t go to bed but dozed on settee. They finally arrived 6.40.

Callum and Dan were most efficient, thorough and extremely careful in delivering my new chair to my upstairs flat today and removing the old one. It was speedily assembled and meticulously checked over.
Callum explained clearly how the controls worked and encouraged me to operate them myself. The demonstration of the controls operating the heat and massage unit was particularly useful as they are new to me.
They couldn’t have been more helpful.
A cheerful and engaging pair: they are a great credit to the company.

Calum and Dan were wonderful. Great personalities and nothing was too much trouble. My chair was set up quickly and fully demonstrated and I felt safe and happy.

Callum And Dan delivered my new chair and bed today’ and took away the old products they were very helpful friendly and instructive took time to demonstrate the new products and I am a very happy customer and the men done a great job job

Rob and Kevin
Sofa and chair delivery absolutely brilliant service friendly men very helpful would recommend

It’s early days but so far, the service I’ve received has been excellent. I can’t comment on the chair as it’s only just been ordered.

Callum and Dan delivered my bed. They were very professional and considerate and a credit to HDD and Oak Tree

Update 24th March: I have now received a full refund and an apology from Oak Tree as well as vouchers in compensation, which we have accepted.

I sent this complaint to Oak Tree Customer Services on Monday 16th March. They have not even bothered to acknowledge it! I warned them that I would be taking to social media to let others know about my experience so here goes...

On 17th Feb 2026 I contacted your customer services team about the handset for my mother's riser-recliner chair which was not working. The chair was stuck half way in the riser position.
Due to us not having updated you our account was still based on our old address (DL5). I provided our new postcode (T|S15) and an order was placed for a new handset, for which I paid £72.00. I was told it would take up to 2 weeks to arrive.
Approx 15 minutes after this call I realised that I had not provided our full new address so phoned back and provided the address (TS15). I asked that you make sure the handset would be delivered to the correct, new, address and was assured that it would be.
When we had not received the handset by Weds 4th March I called back to see what was happening, only to be told that Royal Mail had returned the parcel to you as it was refused by the recipient on 21st February! I can assure you that Royal Mail made no attempt to deliver it to us at our new address - which I was assured was the only address on your system for our account. I asked for it to be resent and again requested confirmation that it would be sent to our new address (TS15). I was again assured that this would be done. I was also told that I would be sent an email with the Royal Mail tracking number as soon as it was available. I'm still waiting for this email!
On Tuesday 10th March I received an email (copy attached) informing me of what I had already been told 6 days earlier - that the handset had been refused and returned to you. I called Customer Services - yet again - to ask for clarification that this email was referring to the first time the handset had been sent out. I was told that it did and you had only just received confirmation from the manufacturers that they had received the handset back. Why it took 18 days from the "recipient" refusing delivery to you getting conformation is beyond me. I was again assured that the handset would be sent out again and I would be emailed a tracking number. Once again I am still waiting for this.
I have just got off the phone with your Customer Services team having been told that for some reason my account is still under the old postcode, so I can only assume that you have AGAIN sent the handset to the wrong address. When I asked for a refund I was told that this would take up to 14 days to process. THIS IS NOT GOOD ENOUGH! You can take my money immediately but when you screw up so royally you expect me to wait another 2 - 3 weeks to get my money back. I don't want your handset, I have one from Amazon that cost £15.00 - less than a quarter of what you charge - and it works just fine.
Throughout all of this my mother has been unable to use her chair resulting in her getting sciatica, badly swollen feet and blisters on her legs. She is in considerable pain and having to take additional medications.
If I don't receive an immediate full refund, an official apology and compensation I will be taking to Social Media to let the world know just how bad your customer service is.

Yours frustratedly

Kevin and Rob were excellent 👌👌

Slow and variable product availability - delaying productivity

The company representative was most helpful and explained everything very well. He was not a 'pushy' salesman but let us make up our own mind in our time. The product shown was very good

While I have not received my product as yet the Gentleman I spoke with was very courteous and well informed and happily answered all my questions.

Phil the delivery guy was cheerful, helpful and very informative. Top bloke. 😚👍

I am irritated that my order cannot be fulfillled. Why did salesman not know this?

From the start to the end, all staff was helpful and friendly also explained what is happening.

The sale agent was a credit to the company and his knowledge of his product was exceptional. The attention to detail was a credit to the company and the fact that a fully working chair was available to sit in and also they measured the specifications to suit the size of each individual.
Would recommend this product to anyone.

The very nice young man who couldn't be more helpful

The fact that their salesman was very helpful in explaining all we needed to know about the bed we purchased 28