OANDA - Corporation (US) レビュー 

93
TrustScore 5段階評価の2.5

2.7

State Street 17, suite 300, 10004 New York, Manhattan, US


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レビュアーのコメントを見てみましょう

5つ星のうち1の評価

I received two emails containing a final decision from Oanda that, in my opinion, makes no sense. Prior to the withdrawal, the originating bank account had been closed. I had provided written proof th... もっと見る

企業が回答しました

5つ星のうち5の評価

OANDA customer service called me within 48 hours after I created my trading account and spent about 20 minutes with me on the phone answering my questions. They called me to see if I had any questions... もっと見る

企業が回答しました

5つ星のうち5の評価

I have had nothing but positive experience with Oanda. I don't know about you, but they really impressed me. I only pray and hope that they don't change because I have had terrible experience with oth... もっと見る

企業が回答しました

5つ星のうち5の評価

I haven't ever had any issues. Been trading with them for 3 years and change. I've have been profitable, and I have blown accounts. 98% of orders are filled and TP's are filled. 100% stoplosses filled... もっと見る


企業情報

  1. 金融ブローカー
  2. 通貨両替業
  3. 金・銀取引会社
  4. 投資サービス
  5. 非銀行系金融サービス

当該企業による記述

OANDA Corporation is a registered Futures Commission Merchant and Retail Foreign Exchange Dealer with the Commodity Futures Trading Commission and is a member of the National Futures Association. No: 0325821. A trusted, regulated broker, OANDA offers competitive spreads on major and minor forex pairs to residents of the United States.


連絡先

  • State Street 17, suite 300, 10004, New York, Manhattan, 米国

  • 1 212 858 7690

2.7

期待以下

TrustScore 5段階評価の2.5

93件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

ネガティブなレビューの 91%に回答しています

通常1カ月以内に回答

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レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

2.7

すべてのレビュー

(93)

過去12か月のレビュー数: 141

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5つ星のうち1の評価

Service sucks

2023年1月9日
OANDA - Corporation (US) ロゴ

OANDA - Corporation (US) からの回答

Hi Sam,
Thank you for your review and sorry to hear you are not satisifed with our customer services. We have forwarded your review to the appropriate team and we will continue to improve to best serve our clients. Thanks.

5つ星のうち1の評価

bland and underwhelming

The only two platforms they offer are not great. I hate the look of MT4. I had multiple times where my stop loss was not honored (in fact one went 20 pips past). You can't add to a position with the same dollar figure, which makes zero sense (yes, I know it's a weird glitch with the FIFO rule, but it's still weird and dumb), just overall it's very bland and I don't feel like they were ever about my success. Despite the lawsuits and I'm sure facts about FXCM in the past, I actually really enjoyed the platform, did not have bad runs through my stop losses or anything. More companies should use or develop a platform like Tradestation.

edit after trying to withdraw:
Now that i'm trying to withdraw, it's only letting me withdraw $24 via debit card which is free. The rest (only $800) I have to withdraw via wire which they are going to charge me $20 for and then of course I'll have an incoming wire fee from my bank. Why can't they just do an ACH like when I did the initial deposit. I didn't wire. Just one more thing to change this to a 1 star. Not a good experience at all.

2023年1月3日
OANDA - Corporation (US) ロゴ

OANDA - Corporation (US) からの回答

Hi Ben L.,
Thanks for the review. We are always open to any criticism, both positive and negative. We will keep working on improving our platform to make it better for our clients. All the best!

5つ星のうち5の評価

Honest

Honest, transparent, easy to use Mobile app

2023年1月9日
OANDA - Corporation (US) ロゴ

OANDA - Corporation (US) からの回答

Hi Donnie Huss,
Thank you for your 5-star review. All the best!

5つ星のうち5の評価

Overall

You guys were the only company at the time that allowed me to trade whatever I wanted … meaning if I want to trade $1 dollar you guys allow it. I am still trying to figure out Forex trading and it is taking me a very long time, maybe into my next life but I will say this, I do appreciate how I can still stay in the game with real money even when I am trading with one dollar, I can still open a trade and continue my learning. So thank you for that, I am grateful. Tom

2023年1月9日
OANDA - Corporation (US) ロゴ

OANDA - Corporation (US) からの回答

Hi Tom,
Thank you for the 5-star review. We are delighted that you are having a good experience with OANDA. All the best!

5つ星のうち4の評価

Well

Well, it all remains to be seen, but I have never had any real issues with the company. They always respond in a human way. Oanda seems to have pride in it's business, while KuCoin does not. I've even spoken to a human before, which was nice. Any issues I have are little technical things with the platform, but it's been a very good experience for me.

2023年1月9日
OANDA - Corporation (US) ロゴ

OANDA - Corporation (US) からの回答

Hi Bryce,
We appreciate your comments and we hope to continue on the right track. Thank you for your review! -TO

5つ星のうち3の評価

Disappointed and distraught with OANDA

I’ve been a long time client of OANDA and I’ve contemplated writing this review. It’s been 4 days since my account was locked due to a ACH issue, I’ve contacted OANDA several times in reference to having my account unlocked and even made a deposit to show I have funds. I feel like I keep getting the runaround about the compliance/funding department needing to review my account or investigate. I find it hard to believe that this issue should take 4 days and disrupt my schedule as an active trader. Tomorrow will not only make the 5th day without resolution but I haven’t been assured of any resolution in the very near future. I write this review not to bash OANDA but to speak on my current dissatisfaction with the customer service and resolving my issue in a timely manner. As a full time trader this has been my first and last time using ACH as a deposit and I hope any trader considering it as a funding option knows how it operates in relation to a broker.

Update: 1/4/23 Going on day 6 of having my account locked followed by a delay in my withdrawal of funds.

Update: Finally received withdrawal funds, account still locked and I’m prohibited from trading

Update: 1/9/23 I made a call to OANDA this morning, my account is still locked without any updates. It’s going on 3 weeks that my issue has not been resolved. I receive the same answer over and over again without any resolution to my issue which in my opinion is highly unacceptable.

Update: 1/13/23 Still no update from OANDA but I see they’re selectively replying to reviews here on the site and INVITING reviews I assume to balance out the negative comments they’ve received. My account still hasn’t been unlocked and it’s been over two weeks now.

Update: 1/13/23 My account has finally been unlocked per response from OANDA. Truly grateful and thankful this was taken care of. This was by far the most stressful situation I’ve gone through as a trader but I would like to thank OANDA for finally resolving my issue despite the setbacks.

2022年12月28日
自発的なレビュー
OANDA - Corporation (US) ロゴ

OANDA - Corporation (US) からの回答

Hi Jaron,
Thanks for your review and most importantly for your patience. The reason we haven't replied yet was that we were investigating what happened to your account. Gladly, your account has been unlocked and you are able to access it again. If there are any problems, please do let us know. Thanks!

5つ星のうち1の評価

Inhibiting funds transfer process.

It's possible these 5 star reviews come from european side? Anyway, Oanda refuses to let you withdraw funds by ACH in US but lets you deposit that way. If your bank not on their (short) Plaid list you can not manually enter bank name to get short lag time instead of a week. Further you then have to wait 5 to 6 business days to see it in your account even though ACH is normally done between banks in a few minutes. Laziness, so you do not have funds when you want. Further, their AI image software is terrible/deficient since it does not recognize clear images on your debit cards to use those. Then they refuse to take the info manually to verify it. They want you to spend $20 on a wire fee instead. This seems like quality of 50 years ago.

2022年10月4日
自発的なレビュー
OANDA - Corporation (US) ロゴ

OANDA - Corporation (US) からの回答

Hi Charles,
Thank you for your review. We always aim to deliver a great experience, and we are sorry to hear that we didn’t meet your expectations. Thanks for taking the time to bring the issue of the AI image software to our attention. We will forward this to our development team so they can work on it in the future.
Thanks!

5つ星のうち4の評価

OANDA is a good broker and I definitely…

OANDA is a good broker and I definitely recommend them! The only downside is that withdrawals can sometimes take a while to reach your bank account but don’t let that put you off!

2022年8月8日
自発的なレビュー
OANDA - Corporation (US) ロゴ

OANDA - Corporation (US) からの回答

Hi Joshua,
Thanks for your review!

5つ星のうち1の評価

Scam, do not share any of your data with them

Update: after I got this reply from OANDA below I reached out to their customer service team via email to confirm that the deletion of my data has taken place and they said it has not and they will keep my data for additional 5 years. So if there was a negative star mark available, I would give that, as not only does it look like they handle sensitive data carelessly but also insist on keeping them even if you have never had a fully functioning account with them. Be super careful folks, this company does not come across as an honest one.

Scam, scam, scam.
Tried opening an account, answered all questions in the app and uploaded requested data. After they confirmed my account was open they started coming back requesting more and more data, all via email (unsecured channel). when I raised my concerns about data trafficking that way and refused to share my data via email, after some back and forth they eventually said I can upload it as well, but by the way someone with the same name and address already has already an account. so I said identity theft alert, urgently share those details so I can file a report at police. then they came back oh, no actually you won't have a duplicate account and please keep sharing your data... so a combination of careless agents and no data protection processes it seems if not even purposely misusing your data. then I requested that they delete my account and all the data I provided as I do not trust them, they refused the delete the data and so far has not explained why, just said for the time being they had too... very vague communication throughout the whole process. so they have a bunch of my sensitive data, would not be surprised if next thing I know I suddenly had an identity theft attempt, well I will know then whose name too put into my policy filing.

2022年7月5日
自発的なレビュー
OANDA - Corporation (US) ロゴ

OANDA - Corporation (US) からの回答

Hi there, thanks for your review and for allowing us to check the case number. We are very sorry to hear you had a bad experience with our onboarding and feedback like yours will help our teams to make sure that doesn't happen again. We will take care of the data deletion as requested via email. Thanks!

5つ星のうち1の評価

be aware of using their services

i have used their service for a long time. My suggestion is just use your local bank. Banks may charge you a little more money. Your money will stay in the safe hands. Oanda's practices should be investigated by the government and that is the only way they would be held accountable for what they doing. Your bank is not offshore, Bank is right next door to you.

2022年4月6日
自発的なレビュー
OANDA - Corporation (US) ロゴ

OANDA - Corporation (US) からの回答

Hi Ron_Will,

We are sorry to hear you had a bad experience with OANDA. If there's anything we can do to help you having a better experience in the future, please let us know sending an email to frontdesk@oanda.com with a copy of this review. Thanks!

5つ星のうち1の評価

Do not deposit you will never get your…

Do not deposit you will never get your money back

2022年3月26日
自発的なレビュー
OANDA - Corporation (US) ロゴ

OANDA - Corporation (US) からの回答

Hi Hop Tran,

Thank you for the review. We are sorry to hear that you had some difficulties with your OANDA account.
We are happy to look into your account further if you want. Please email us at frontdesk@oanda.com with a copy of this review.

Thanks

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